Rev. Jenkins is amazing. Spencer is very communicative. We were told the day before our father's…read moreservice that insurance was not covering the cost so we needed to pay out of pocket. That last-minute communication was unfortunate. The woman working with us to collect payment kept referring to "the machine" that was telling her the amount due. The numbers were not adding up. There was a small amount of a difference, less than $5, between what we were told and what she was asking for. It wasn't a big deal, but it was disheartening that there was not an explanation for this difference regardless of the amount. Their facilities are beautiful and they are professional in their approach. I would like to see the business move to update their payment system to avoid the challenges we experienced.

My mother's visitation and funeral were held at the Matteson location. The staff, from beginning to…read moreend was very professional and attentive to our concerns and questions. The facility is quite nice, with a repast room in the lower level. There was an issue with their media system during the visitation service the night before my mother's funeral service. The staff immediately sought a remedy until it could be repaired. And as promised, the following day, it was repaired.

A friendly and warm staff who took care of all our needs during a tough time for our family.read more

Thanks Adrienne McCullough, Atia and the entire staff for your professional, superb, awesome,…read morecustomer service during the loss of my husband. Tia and Adrienne were friendly, compassionate, understanding, helpful from the beginning to end in helping our family set up the funeral arrangements. Pricing of the funeral package was reasonable. The funeral service exceeded my expectation and everyone was talking about this was the first funeral they came too that you scan the QR code to get the obituary. Everyone admired and loved the memory blanket. My husband looked like he was peacefully sleeping. He truly looked like himself. Thanks for providing the excellent service during this difficult time in my family life. McCullough Funeral Home is highly recommended by my family.

My mom and I came here to say our final goodbyes to my childhood best friend mom, Mama Liz. The…read morestaff were very accommodating and friendly. I highly recommend them.

My main complaint was the printed obituary. The 50 requested prints were so dark that the…read moreinformation was extremely difficult to read. A resolve was not offered and when I expressed my disappointment, upon my return from the burial, I was provided 10 clearer copies. Since no other resolve was offered, I am requesting a refund because of the color content and the partially illegible wording on the printed obituaries. This occurred after the service, by the way, so none of the guests received the reprinted copies. Overall, I was very disappointed with the personnel, with the exception of Karen Jones. The lack of communication, the unwillingness to listen and lack of an attempt to resolve the issues I was experiencing that was taxing during an already stressful time. This was not what I experienced previously in 2019 with my father's homegoing

Ms. Porter, the funeral director of Grace and Mercy Funeral Service black owned & Ms. Porter, was…read morevery professional, caring, very attentive to my needs & understanding to my financial hardship with laying my father to rest. Ms. Poter worked with me & my family every step of the way due to my traumatic time with grieving over my loss love one. Ms. Porter was nurturing to my mental state. Ms. Porter set up a gorgeous Service & gave a Blessed & Beautiful service for my Father. I will forever recommend Grace and Mercy Funeral Service to any family that's looking for compassion, patience & understanding in there traumatic time with losing a love one with carrying on the burden for Funeral arrangements I recommend Grace and Mercy Funeral Service Ms. Porter is the Greatest in serving the community with profession & care for your loss & support for the family. Iam truly grateful for your Service patience & support & I thank you for giving me & my family your support & your act of kindness with assisting me at my distraught, financial hardship time with bringing my father home. Thank you, sincerely yours, Kim

Their name really speaks for them. Grace & Mercy Funeral Service people are caring and supportive…read more They not only provided us a top notched funeral, but the really ministered to my family needs. They are called to this profession and it shows. They give quality services at very reasonable prices. They ARE my family's Chicago funeral home from now on. God bless them!!

The ladies were very helpful. The owner Anthony is an asshole. Yelled at me. No compassion at all…read more Not only am I a client, I am a grieving widow. Good thing I talked to him on the phone - if we were face to face I would have slapped him good. He is in the wrong business. He should work in an alley somewhere.

Horrible experience. Anthony, the funeral director, lacked all sense of compassion, was completely…read moredisrespectful, made inappropriate jokes. In addition, he will take you for you're all you're worth financially. Avoid Hursen at all costs.

Great Funeral Home that I recently visited. Last time I was here it was over 10 years ago. The…read moreservice provided here for a friend of mine that recently passed away was above and beyond. Great levels of hospitality and it is a warm, inviting environment. What I do recommend that I think is the major issue here is that if you know that the person has a large family please carpool over here because parking is limited and I had to see people park half a mile away or across the street to make their way into the funeral home.

Our family will be forever grateful to Damar-Kaminski Funeral Home & Crematorium for the…read moreextraordinary care and compassion they showed us during the most difficult time of our lives. Losing someone you love is never easy, but the way they guided us through every step brought comfort when we needed it most. From the very first conversation, Bogdan Gal treated us not just as clients, but as family. His kindness, patience, and genuine empathy meant more than words can express. He handled every detail of the arrangements for Joanna Bednarz's funeral with the utmost dignity and respect. The service was truly beautiful -- thoughtful, elegant, and perfectly reflective of Joanna's life and spirit. Bogdan's steady guidance helped us feel supported and reassured through every decision. We are also deeply thankful to Renia, whose warmth and understanding comforted us from the moment we walked through the doors. She was incredibly organized, responsive, and gentle in every interaction, making a painful process feel a little less overwhelming. A heartfelt thank you as well to Donna and the entire staff. Every single person we encountered showed compassion, professionalism, and sincere care. Their attention to detail and quiet support during the service did not go unnoticed. They created an atmosphere of peace and respect that allowed our family to grieve, remember, and honor Joanna in the most meaningful way. In a time filled with sorrow, Damar-Kaminski Funeral Home & Crematorium provided light, comfort, and dignity. We will never forget the beautiful service they created for Joanna or the compassion they showed our family. From the bottom of our hearts, thank you for helping us say goodbye with love and grace. May God Bless you all, Bednarz Family

I have had prior experiences with Smith & Thomas that have been satisfactory. However, when I dealt…read morewith them on a more personal and intimate level in regards to my wife's internment, I was beyond satisfied. They presented my darling Wife to the world as being the beautiful, smiling woman that I fell in love with at Austin High all those years ago. I can't say enough on how the staff helped me through some of the most difficult days of my life. The service was handled with care and professionalism. I thank the entire staff for the way my Neicy was treated! Darryl E. Blackmon

If I could give this place zero stars I personally would. I never experienced the level of…read moredisrespect, disregard and unprofessional from a company until I did business with Smith and Thomas Funeral Home Inc. 1.) In the middle of making my dad's funeral arrangements. My baby sister was in a physical altercation with an employee of Smith and Thomas Funeral Home. No staff members apologized to the family or even attempted to remove the violent employee from the premises. I sadly was in the middle of the physical altercation and I am currently 5 months pregnant. 2.) While making our funeral arrangements the next day. The owner Mary Smith was micromanaging every step of planning process. There was constant calls and she kept demanding to have our life insurance policy brought to her. I believe these matters could have and should have been handle once we left the office. 3.) My father was not dressed in the appropriate attire that I picked out and informed the funeral director of my selection. When I asked a staff member why is my dad dressed that way. They informed me "Oh I don't know, Ms. Smith instructed me, oh there is nothing I can do". My siblings and I were faced with complete disrespect and disregard. It wasn't until I threaded to make a formal complaint that my wishes were taken seriously. 4.) During my father's visitation the owner Mary Smith, verbally attacked me. 5.) At my dad's funeral that same employee Eunice Young who attacked my sister was apart of his funeral service. Mary Smith and her staff had no regard for the disrespect and violence me and my siblings endured. Losing a loved one is a difficult time. Losing a parent is a very hard pill to swallow. A company such as Smith and Thomas Funeral Home who has been in business this long. Should have been more professionally and more respectable. Due to my siblings really wanting to use their services that is the ONLY reason we went with them. Sadly, my father Eric Smith was the vice president of Smith and Thomas Funeral Home. He worked there for 26 years. This establishment found every way possible to constantly disrespect and disregard his children. I highly advise NO ONE to use their services. Please seek peace and use another company. This is a terrible company.