My main complaint was the printed obituary. The 50 requested prints were so dark that the information was extremely difficult to read. A resolve was not offered and when I expressed my disappointment, upon my return from the burial, I was provided 10 clearer copies. Since no other resolve was offered, I am requesting a refund because of the color content and the partially illegible wording on the printed obituaries. This occurred after the service, by the way, so none of the guests received the reprinted copies.
Overall, I was very disappointed with the personnel, with the exception of Karen Jones. The lack of communication, the unwillingness to listen and lack of an attempt to resolve the issues I was experiencing that was taxing during an already stressful time. This was not what I experienced previously in 2019 with my father's homegoing read more