It truly pains me to write this review but I do it with the sincere hope that the owners will use this feedback to improve their service in all areas. I was in town to help a family member complete the arrangements for her mother's funeral. Staff was told multiple times that we had not planned a funeral sevice before. But, from the 1st meeting that I attended I got an uneasy feeling about the level of service she'd receive. There is no continuity of care with staff. Too many different people to deal with when you're grief stricken. This resulted in fractured or downright miscommunication. Timelines were unclear adding to stress. Questions we had were often meant with blank stares. I could write a book about everything that went wrong or was mishandled but don'thave that kind of time. Suffice it to say, this business needs to level up their front-office professionalism and processes. They need to understand that families are grieving and at their weakest point. And, just because someone has attended funerals that doesn't mean they know the ins and outs of planning. This is THEIR business. It should run like a well-oiled machine. Now for the positive. Although the obituary needed a lot of re-work over 2 days the printer (who we had to insist on speaking wirh directly) was easy to work with and went above and beyond to get it right once she understood what was needed. She is the reason I'm adding a star. Otherwise it would be 1 star. read more

My mother's funeral was at Calahan Funeral Home and it was a disaster. They stained the back panel of the coffin and did not say anything. We discovered the stain and they refused to pay the expedited shipping fee because they said it was too much. The services was the next morning and they gave me their word they could replicate the design on it. I found out the day of the services they did not put the correct design on the back panel. I was devastated! The obituary was terrible. It looked unprofessional and we followed exact guidelines to get it done on time. I spent days working with the printer to get the obituary the way we wanted it. We missed the first hour to see my mom dealing with the printer. They were unorganized and we spent all of our time trying to get things done rather than grieving for my mom. I would not recommend Calahan Fineral Home. I am still devastated at what we went through dealing with them. read more

The Calahan Funeral Home is by far THE BEST funeral home in Chicago. The entire staff is personable, loving, helpful, empathetic, and all believe in THE LORD JESUS! The Calahans not only help families during the process to plan for our loved ones final resting place, but they help also with the grief. They offer shoulders to cry on and wisdom with the arrangements. What I value the most is the Calahans do not perform the services and leave the families alone. They have ongoing support through weekly Griefshare classes. And the most profound was a memorial service for all of our loved ones on November 9, 2025. We were able to provide words of our loved ones, specifically for me-my Mama, Vivian Brown, made an Imprint in this world. We could provide pictures, trinketts, poems to express ourselves. Even if we had an emotional moment, the staff was there. I ABSOLUTELY LOVE THE CALAHAN FUNERAL HOME. They stand by there words to walk along side of your family while you grieve. Thank you Mr. and Mrs. Calahan and the entire staff for your service! GOD Bless you all. Karen McGee, Vivian's Baby Girl! read more

Friendly Staff, Professional and Great Service, Beautiful facilities, and most of all, Great People the Calahans are. I highly recommend them to prepare your loved ones to Rest In Peace. They will go out of their way to make sure you are happy with their services and care. read more

Stay away from this funeral home! All they want is your money and there is no compassion or professionalism! They don't do anything in a timely fashion - everything is late or at their leisure. Most of the employees are very rude and act like they're doing you a favor. My poor loved one didn't even look like themselves with all the make up smeared on their skin and their clothing. Don't purchase all the extras they offer you because they're not worth it and they don't look like the pictures they show you. They never return your phone calls either. Stay away at all risks! read more

When I loss my mom they made me feel comfortable. They were patient, kind, professional and very knowledgeable about the whole process. The Calahan staff prepared my mom so gracefully. She looked so great. She looked like she was sleeping and looked so peaceful. I would 100% recommend their services and if I ever need a funeral home the Calahan Funeral Home will be my choice hands down. Keep up the good work you guys are a great asset to the community. Also Ms. Smith, Mr. King and Ms. Baldwin are amazing. I loved working with them; they made me feel like family. Make sure to get the video tribute and their beautiful tribute blanket. The blanket was gorgeous. Everyone asked me where did I get it and who made it. You won't regret it!! Love the Zellean Smith Family read more

If I could give negative stars, I would. PLEASE do not allow them to service your family in your time of need. My mother passed in December 2019, service was held January 2020 and cremains were not available until the service. No follow up at all. Fast forward to February 2021, we have been trying to have her death certificate updated because of several errors and made countless phone calls. I have received no follow up regarding this matter unless I have reached out directly. We have constantly been met with nonchalance and a lack of empathy, not to mention I am given different answers on each phone call. There is a lack of consistency and no one is taking accountability, but rather, continue to advise other entities are responsible and offer no assistance. read more

I was so displeased with the service I received. The customer service was awful, no respect, no compassion was given, my calls were never returned. The only compliment I can give is to the mortuary makeup artist that person made my beloved loved one look great. Everything else dealing with this funeral home was a complete miss. Including the ride back and forth from the cemetery, the driver was unprofessional as well. I received a letter today from their office manager stating my bill was paid in full. Really my bill was paid in full by me not the insurance 3 days prior to the service. I shredded that mess. Callahan's you must do better! read more

I will not recommend no one I mean no one to do business with this place! They are so unprofessional! They only care for themselves not the deceased family ! I were so unsatisfied with my brother service there! They do not ask you questions or what you would like and if you do tell them what you want or don't they still take matters into their own hands without asking your permission! Customer service is way BAD!!! NEVER AGAIN! I will send my love ones here!! read more

Hello, my family and I were very pleased with the service we received. The personal touch and care meant everything during this time of grief. The professionalism is unmatched during these unprecedented times we are living in. Thank You Calahan funeral home read more

I was having a simple cremation for my brother. From the date he died 5/14/19 until 5/30/19, I waited for death certificates. My brother was cremated 5/23 and I had to INSIST he and the certificates be delivered yesterday. They asked if I could pick them up 5/31. The entire process was unnecessary, unsettling and aggravating. Their explanations were unacceptable for me. read more

The Calahan Funeral Home has buried all of my loss loved ones for the last 25+ years. All of the funerals I've personally experienced have been extremely professional and beautiful. Every person we've buried has had immaculate makeup/hair and the staff are incredibly nice, respectful, and accommodating. Their obituary services are intricate and accurate. Not to mention, the Calahan family also provides daily affirmation services for grieving after funerals. My mom has found the affirmations extremely helpful in her grieving process! This funeral home truly goes the extra mile to ensure families are cared for during and after the funeral of their loved one. read more

Our mother became physically limited and could not make decisions for her after life needs. We made an appointment with Mrs. Angela Susberry at Calahan Funeral Home for assistance and recommendation on how to proceed in this area. Mrs. Susberry was delightful, pleasant and very helpful in getting us through the planning process for mother's after life needs. My brother and sister were so impressed with how Mrs. Susberry helped our mother; they immediately paid for their after life plans. Thanks so much for assistance my family with making plans for after life care! I recommend Calahan Funeral Home to those who are seeking and are in need of compassionate guidance in making plans for your love ones. Continued prayer for your dedication and support to the community and all that are in need of your services. Humbly, Rev Evelyn Collier Dixon & The Dixon Family read more

DO NOT EXPECT MUCH CUSTOMER SERVICE! DO NOT SIGN ANYTHING BEFORE READING AND ASKING QUESTIONS...as as many questions (especially about charges BEFORE signing)!!! They are ARROGANT, POMPOUS, AND RUDE!!! They will not work with you and only want your money! They do not return phone calls so face to face is best. If you want to be treated like a real INTELLIGENT human being rather than being made to feel inferior GO ELSEWHERE!!! I will never recommend them to anyone and definitely will never use them for any funeral services I need! HORRIBLE read more

Friendly, professional, inviting and personable are just a few words I can use to describe the service rendered by Calahan Funeral Home. Calahan home worked with me and walked me through the entire process regarding burial options for my father. Customer service was awesome and every phone call and email was answered in a timely manner. Thank you for making this time of bereavement as pleasant as possible. read more

My family was very pleased with the service they provided. They were professional and personal. They are our funeral home of choice and I will recommend them to family and friends. read more

With professionalism, compassion and care Calahan's has served my family in many occasions. They are knowledgeable and informative regarding insurance and tragic death formalities. My family was pleased with every aspect of their service from start to finish. read more