In September of 2021 4 of us went on the Tauck Canadian Rockies Tour. We had filled out all the paperwork of being abled bodies and looked forward to being with an active group of adults. It was clear on the first night when one couple did not show up for the briefing that there was going to be a problem. This one couple was in their mid 80's and needed help at every turn. The tour director was constantly having to make sure they were getting to the right place at the right time. Constantly! The rest of the tour attendees did not recive the tour nor attention they deserved. When we brought this up to Tauck...the response was oh well, not our fault someone must have lied on their paperwork. We will never tour with Tauck again. read more

Whatever you do, don't send them an email. They hate that. I sent an email. Ignored me twice I think. I told them I was a veteran and traveled around the world. I told them that I would take anyone to dangerous places. They wouldn't even take 5 minutes to respond. Scum really. Nobody likes me.... I would fire everyone. Pffb.. read more

Have traveled with Tauck seven times now and am never anything but thrilled that I used them. Could not recommend any higher. Great company.

We wanted to see Paris and other sites such as Monet's Garden. The weather was perfect the entire trip and the excursions were excellent. We first stayed at the Hotel du Louvre for two nights and it exceeded our expectations. While we enjoyed our Tauck cruise, mostly due to the excellent weather we had and the excursions, the entire Tauck experience did not meet our expectations. We expected just about everything on the ship to be excellent, given the high price charged for the cruise. Starting with meeting up with the ship, there were incorrect directions, the phone numbers we were given in case of problems were incorrect, and the US office could not even tell us where the ship was docked. We did eventually get picked up by a coach, but they had not communicated anything to the concierge desk for travelers who did not stay at the hotel where they were leaving from. There were several areas where Tauck needs to improve: 1. The food was generally good and sometimes very good, but never excellent. Also, one day the menu had halibut, but it was not halibut, and the chef's explanation the next day was not satisfactory. Our waiter had only two weeks of experience and couldn't, even after almost a week, remember the kind of tea I would have for breakfast. Some of the food was below par. For example, five days in a row, they served unripe tomatoes at the breakfast buffet and this was inexplicable because every day we were docked at a different city and they could have remedied this with a new shipment. 2. The TV system was antiquated, and you could not watch part of a movie one night and pause it and then resume the next day. The explanation was that even though the ship was in Germany for two years during the pandemic, and they considered installed Apple TV, budget constraints did not permit the upgrade. 3. The hot tub was right next to the smoking area for the staff and the staff was not instructed to postpone smoking when a guest was in the hot tub. 4. The upper deck furniture was cheap. We docked next to a Viking ship that was almost the same size and layout and it had luxurious furniture with cushions and pillows, and flowering plants. 5. The toilet paper in our bathroom was not even up to the standard you would get in a public restroom at Costco. 6. The sliding door would creak loudly when the water had some waves and we had to fit in something that the staff gave us to jam the door so we could sleep. I was told that when the ship traveled from Germany, they put wood boards in the doors to prevent the creaking. 7. The tour guides were OK, but one was especially poor. He was the guide when we went to Normandy and spent a half hour telling us about this years long effort to interview US personnel who had been part of the invasion but told us nothing of interest that came from these interviews. In my opinion, the tour guides should rely on actual historians and their accounts to tell us interesting information. read more

I have contacted @Tauck and told them I am very concerned about going on a cruise with the current coronavirus epidemic. Perhaps, my fears are irrational, but this is my personal feeling and I would've expected a company with a reputation like theirs to respect it. When Tauck contacted me (a week after I emailed @Jtombaugh, the CEO) they told me it was not their policy to allow cancellations because of coronavirus concerts - no exceptions. The person I spoke with also told me that she could not assure me that I would not be exposed to coronavirus on the trip. Has anyone else had problems like this with @Tauck? I cannot afford to not go on the cruise if they keep my money but I certainly am not looking forward to a cruise in the current medical environment. I really do not want to have to contact at @CNN, but I seem to be making no progress with Tauck management. Any thoughts from other Tauck customers would be greatly appreciated. read more

Always top notch would not tour with any other company. Great river cruises. 5 star hotels. Great meals.

Tauck did not give what we paid for. We were in the 2019 "Cowboy Country" tour. They should be ashamed of themselves for the way they treated us when we told them about how we felt about the cancellation of the rodeo. They should have notified us as soon as they found out and offered another trip. They thought that surprising us during the trip was a better idea. Also, we had several additional safety concerns. The mold in the bathtub at The Old Faithful Inn was disgusting. We could not use the tub. Nearly being stranded in Jackson, Wyoming late at night by a cab company recommended by the hotel was another memory we would like to forget. We had other concerns, as well. I appreciate a company that values its customers concerns, honors its agreements and puts safety first. Tauck failed in all 3 areas. We will NEVER travel with this company again. Margaret K. read more

Tauck cancelled my tour to the Canadian Rockies two months before the tour due to covid-19 issues, but refused to refund the money I paid for their "Guest Protection Plan". read more

It would have gotten a zero but wasn't an option Tauck is a total sham. They cancelled my tour (non COVID related) and offered that i rebook for next year ... but at next years rates. Absolutely outrageous. Why should any customer be expected to pay more because of the tour companies issue? To make it worse the agents I spoke to were rude and condescending telling me I should pay more because I "get to travel in 2021". Never again! read more

I am more of an independent type A person than a tour person, but I have to say Tauk does an outstanding job of letting you have as much involvement in the group or independence as you see fit. I went on the CMT / Bugaboos mountain tour and I thought this tour was going to be a bore, but it was sure to excite. Lots of challenges and a fast pace for hiking. Def recommend if your the our doors type read more

Tauck - Mountain climbing - Travel Services Near Me

See all

Tour of Scotland. First Tauck tour, and we loved every minute! Scotland is beautiful, & this is the way to see it. VIP treatment - super conferrable bus and beautiful hotels. Our tour director Mike was fantastic, and he was so knowledgeable about everything- Scottish history, local restaurants & etc. plus he was super organized & friendly. Our bus driver Roddy was great too. Highly recommend this tour & can't wait to do another Tauck tour! read more

Tauck caters to couples. Do not recommend if you are single woman.

I'm looking forward to my 5 th Tauck tour in a couple of months. I really enjoyed the most recent ones we've taken - Zambia/Botswana/ S Africa was simply spectacular. We also went To India last year and SE Asos 2 months ago and loved the hotels, the guides, having everything thought through with no glitches anywhere. Any problem anyone had on our trips was resolved I love them and highly recommend read more

Why would anyone use this company. THEY canceled a family tour, then refused to refund the $1200 insurance. We didn't cancel.... THEY canceled us. THEY have a lot of class... unfortunately all LOW class. Find another company to entrust your valuable time and hard earned money. They don't deserve your business ! read more

My mom and I have taken a combined total of #34 Tauck trips and obviously loved them all, except for this last trip we took in 8- 2019 called "Legends of the American West". The sites we saw Custer State Park, Mount Rushmore, Yellowstone, Grand Tetons and the Snake River via a raft trip, were magnificient. The Tauck tour director, Katie, from the beginning of the tour seemed to have a chip on her shoulders and treated us poorly. The culmination of our falling out with Tauck tours occured when Katie deliberately switched our hotel at Old Faithful Inn so we NO longer had a view of the geyser from our room. The supervisors at Tauck chose to give us a $500.00 credit each towards a future trip, even though this ruined part of the trip for us. SAVE YOUR MONEY AND DON'T BOOK A LUXURY TOUR WITH TAUCK!!! read more

Review for Tauck Small Ship Cruise (not for Tauck River Cruise) We have traveled on 3 Tauck excursions , two river cruises which were off the charts amazing, and 1 small ship cruise - which I would not recommend at all. The small ship cruise from Portugal to Spain chartered the WindStar Star Breeze boat which bragged it had been recently refurbished although it looked like the Star Breeze's better days were long gone. On the last night of our trip, we traveled through thunderstorms and rain poured into our cabin as well as several other cabins on the upper most level of the ship. In addition, Tauck charged us the most premium rate for this cabin although it was the same cabin as the lower two levels (although we paid almost $2000 for the same room - that leaked). In addition, when we ordered cocktails and wine, we were slotted to drink less expensive alcohol even though we had paid a premium price for the trip, there was no premium alcohol or drinks to be served - as included in our price. http://www.tauck.com/ - Tauck - you need to get it together on the small cruise ship excursions. If you are going to charge your prices, then you should provide a premium level trip. Otherwise, you should save your money and travel on Carnival - since it would be comparable to the Tauck Small Cruise Ship excursion from Spain to Portugal. read more

I wish 0 stars was an option. Tauck cancelled our European cruise; we let them keep our funds until the following year. Then, Tauck changed their policy and required us to get vaccinations to board the ship. Since we never agreed to this, we cancelled. Tauck kept $1,800. We will never, never, never ever use this company again. Highly unethical. read more

I disagree with the bad reviews. My family has gone on two Tauck Bridges Tours, one to Costa Rica and the other to Peru. Both times we were a large multigeneration group. Ages 5-75. Both times were outstanding experiences. Everything is taken care of. No worries. Lots of options for the group which was great. read more

Tauck lies, dissembles and blames others to protect a reputation earned in the past. Tauck failed to put the customer first. Tauck has recently failed its ethical duty to confirm the existence of an event before including it in an itinerary and offering it for sale. This is a most basic if obligations owed to customers of a travel service. Tauck ruined a trip in June for 40 customers including about 20 kids under the age of 15. Tauck sold a trip to Cody WY with its major attraction being the Cody Rodeo. There was no rodeo scheduled in Cody for the date represented by Tauck. Travelers have a right to expect a travel service to confirm events in an itinerary and Tauck failed. Rather than apologizing for its screw up Tauck' stop management has insulted shortchanged customers offering travel vouchers with so many restrictions to be worthless. Tauck's founder would be ashamed. Tauck's self congratulate storytelling of care for customers and demanding perfection in provided services is no longer true. Kears Pollock read more

The fact that Tauck feels the need to deny that I toured with them says plenty to me. Hopefully readers can tell by my details that I am 100% authentic. We're booked on Australia Pacific Tour rather than Tauck later this year so wish us luck!!! read more

My husband and I took the Treasures of the Mediterranean tour two weeks ago. The food off the ship was very good. The food on the ship was subpar (2 stars out of 4 stars). We ended up ordering French Fries at the beginning of each meal so we would at least have something to eat. I called Tauck and voiced my concerns. They offered us a $250 voucher each for another trip. I hardly think the food portion on the yacht was $250. Why would I go on another Tauck trip when my first one, which was our retirement celebration due to the poor food. The majority of the people on the trip were dissatisfied with the food and their reviews reflected it. read more

We were on a trip that was to include Brazil. We more than followed the recommendations to get a visa. Never received it, but we went on the trip anyway, with the expectation that it would get settled on the trip. The guide on the trip was of no value whatsoever in fixing the visa issue, and we had to leave the trip 4 days early. Tauck's adjustment was not fully to my satisfaction. I wrote both the father and son named Tauck...no answer. Sent the same 4 page letter to the c.e.o. of Tauck. Again, not even the courtesy of an answer from any of them. I would not recommend this company AT ALL. If all goes perfectly, they're ok..if .a problem, they fail, and they have no concept of how to treat a customer. The idea that all three top people chose to to reply to a well thought out and presented letter is inexcusable. read more

i am a victim of hurrricane harvey. i went on my first very expensive tour with tauck in july,2017 of the united kingdom. i have no complaints overall about the tour guide and trip. however, after i returned home in the beginning of august, i received a message from tauck that i had forgotten to pay incidentals at the savoy in londen. i responded that i would try and contact hotel to see what these charges were for. then on august 28, 2017 hurricane harvey destroyed my home and business and car. i was trapped in th\e house for 2 days with 2 feet of wpater inside and 4 feet of water. i am still without a home and business. i had paid in full almost $5000 to go on their canyon trip over labor day in september. when i called to explain that i was a victim of harvey and that i needed to cancel. the representative stated that was not possible and i would lose the money!!!! so i decided to put the $5000 towards a trip to south africa in december 2017 and even put deposit on trip september 2018. i did not have reliable cell phone or internet for 2 months. however, a woman from customer service named nicki capasso has recently claimed that she has left me messages and now i owed for 2 extra days at the savoy. she accused me of disputing charges twice and refused to identify which visa i supposedly disputed charges. after a week of her her terrorizing me and sending me text/voicemail that i will not ever be allowed to travel with tauck again because she was tired of waiting to talk to me. she had no sympathy about my situation and never even told me who i needed to pay, tauck or the savoy. she did not even have her facts correct. she first told me that i owed for arriving 2 days early to savoy and then t changed it to 2 days after the organized tour. i had no idea that tauck had billed me for these extra days. i never told anyone at tauck that i would stay at the savoy for 2 extra days. i had planned on moving to the marriot but ended up staying at a frind's family flat right near harrods. i could not believe that i allowed her to bully me and at a time when the whole nation knows this was a the worst hurricane that any city in the united states has ever endured. i finally gave her my debit card and told hehenr to charge whatever she believed i owed. she would not even disclose the amount. she claims a day later that she can't use my debit card because the money is "tied to fema". that is not even possible! then someone else in customer service revealed it was my bank of america card. i called bank of america and they reminded me that in may i lost the card and i received a new one before my trip to u.k. bank of america coinfirmed that there was no record of my disputing anything. in fact, tauck charged my card for over $300 for the deposit on the 2018 trip. everyone at tauck has allowed nicki capasso to worsen my ptsd from the trauma of harvey by telling me i am a liar and that my behavior is not worthy of traveling with tauck. she even refused to tell me what she wrote in a letter that she sent by ups. she did not even ask me if i am able to live at my house that was badly damaged. the answer is no. i am essentially homeless living in hotels. my name is dr. jasmin erlichman. i live in bellaire/houston, texas. i have never had a tour operator allow an employee to treat me so cruelly. i do not know how to spell nicki capasso but she works in taucks corporate office in connecticut. i feel that the tauck family who are the corporate office administrators and owners of the company need to be aware that this woman from customer relations has truly caused me emotional trauma. they need to know that she is so obsessed about collecting money that if she does not get it immediately she will cause tauck to lose a customer and money with he "we do not allow travelers to dispute charges". unbelievable!!!!!! read more

We spent over $16,000 supposedly for the trip of our lives to Vietnam and Cambodia. We never ate one morsel of food not provided by Tauck. We drank only bottled water. Tauck assured us that all the food we were eating was safe. Not true. Several of the people on the tour were very sick and my wife and i got terrible stomach issues the last four days. Because we soldiered through the events while we were sick to our stomachs with severe pain, Tauck thinks we enjoyed ourselves and won't give us any refund. We were unable to eat and had terrible stomach aches. It ruined the last four days and the very long trip home. We got sick on the plane, could not sleep or eat making frequent trips to the airplane bathroom. Ugh!! Calling their customer service is useless because they may only reimburse you for the lost meals. They are absolutely no help and will not refund for the time we spent at the hotel when we could have been visiting the city sites. I would not recommend them to anyone and would steer clear of this company. Of course, when you call customer service they try to apologize to diffuse the situation and divert your very real complaints. But they won't help you except in a very minor way. Once they have your money, it becomes your problem. NEVER let it become your problem. read more

I will never use Tauck Tours again. I booked a land tour and was told it was fully refundable until final payment. When I had to cancel, I was informed I had to have purchased the protection when I booked in order to get my deposit back. That's just shady and unprofessional. I cancelled over 5 months prior to the tour. read more

I just got back from back to back Tauck small ship cruises. Never again. First Lisbon to Barcelona, Windstar Star breeze,older ship, cabin OK, air in room could not be controlled, shower was in side corner of bathtub wall. Ships personnel were great. Food was good, good variety. On tours,A lot of group chicken dinners. Should have offered more local foods. Excursions were rushed. Minimum time to actually see the places we visited. It was "look at this - ok let's go". Bus tours were worthless. By the time local guide told you about a building it was past. Should have stopped more often. Second Copenhagen to Stockholm, Le Soleal ship was OK also. Cabin small. I had to rearrange beds so we could use the desk. Ships personnel were great. Food was good, good variety. On tours,A lot of group chicken dinners. Should have offered more local foods. Excursions were rushed. Minimum time to actually see the places we visited. We would not recommend Tauck small ship cruises. I wrote a 5 page letter to Tauck and received a one page letter apologizing. The standard' thanks for your comments", which means thanks for your money. Too bad you didn't like it. read more

We were on board for the Danube River Cruise and while we enjoyed our trip, there were several snags along the way. The knowledgeable tour operators were absolutely wonderful and we found the itinerary was perfectly planned to the smallest details with thoughtfulness and kindness. There were also special access at some of our locations which nobody else could have provided. That was money well spent, right there! We found our group to be well rounded and for the most part quite friendly, fun and polite with each other. The buses were also well equipped and maintained and very comfortable. The ship and crew itself were also very courteous and friendly, if a bit young and occasionally inexperienced. They were all especially sweet and seemed to really enjoy their jobs and working for company. We were greeted by our names early on with genuine warmth and smiles along with drinks and warm towels after returning from an excursion. I would, however, say that perhaps introverts may not enjoy the somewhat forced bonding that Tauck likes to espouse. The mixing and mingling at the bar along with encouraged shared tables after a long flight did not make things very relaxing. It was noted that there were secondary dining options available such as a smaller dining room but that had the exact same menu for the whole week and needed advance reservations. Likewise, there was room service but the menu was limited to sandwiches or snacks such as cheese plates and ice cream. Also, we booked with American Express, Platinum but somehow the agent left the company without notifying us so there was a bit of a scramble and confusion as Tauck couldn't talk to us directly while we no longer had much confidence with AmEx. read more

BEWARE TAUCK TOURS! We went on a family river cruise in France in June, 2019 and it was pitiful! The boat was mediocre and was not properly air conditioned for the heat in Europe, the food was beyond bland and at times inedible, the programming on the boat was limited and we were all disappointed. The inability to serve tasty food is France is hard to do- but Tauck did it! Buyers beware!!! This company does not stand by its name. We were utterly disappointed and won't invest our time or money in this company again. read more

Israel Petra tour in May 2019. As repeat customers we thought we knew our tour experience with Tauck would be excellent. Sadly, this was not the case. Our tour director was a disappointment and although we kept hoping she would improve, she did not. But that is not why I am writing this review. I want to make sure that no one else finds themselves in the situation we were in. This review is about Tauck not accepting responsibility for damaging our luggage. The manufacturer put in writing that it was not repairable. Two pieces of luggage were damaged in two separate incidents. They were both in the care and custody of Tauck at the time of damage. This was not from airline travel, but from transfer of luggage from hotel to next hotel via bus. We did submit a claim for the damage from the travel protection policy we purchased from Tauck. After 2 months we received a cheque for $500.00 and the explanation that, that was the maximum payout for the policy. We called Tauck and requested that they make up the difference to replace our luggage. The answer was doubtful, but they would get back to us. We asked for the name and contact of the President. We were told that he did not take customer calls! In the end a manager called and said she was authorized to offer us additional funds but not replacement as the bags were not new and they had depreciated the amount of the offer. The luggage was in excellent used condition prior to this trip. I should also note that the tour director put in writing that we should claim for replacement but that the advice was to be between us. We will never travel with Tauck again, nor will we recommend Tauck to anyone. It seems that Tauck no longer cares what customers experience although the propaganda film they show guests suggests that they do. Apparently Tauck does not need our business. There were other disappointments on the trip as well as many good experiences, but sadly our luggage debacle overshadowed the experience, So, be forewarned, once they get your money, you no longer matter. read more

Just back from an 8-day tour with Tauck, visiting Yellowstone and the Grand Tetons in Wyoming, plus Mt. Rushmore and the Crazy Horse Memorial near Rapid City, SD. We picked Tauck's tour on the recommendation of our travel agent, who said they had access to lodges and hotels that otherwise are booked years in advance. While it was nice to stay in the parks, we might as well have stayed in chain motels outside the park boundaries, as the tour was so tightly timed there was hardly a chance to just relax and enjoy where we were. Food everywhere was pretty basic, and too many meals were not included in the tour price. Live and learn! As for the tour itself--except for when we were a captive audience on the (very nice) tour bus, we hardly ever saw or heard from the tour leader. read more

Downgrading to one star, because after my mom formally complained (which btw, was a series of mostly unreturned phone calls) and told them how upset she was that we didn't get to go to FDR's house (the highlight of the whole tour for her) because of their negligence AND we had to stay at that awful Doubletree Hilton in Tarrytown that was dirty, loud and had no hot water, AND she felt that the tour was insanely expensive for for quality of it all, they offered to send us $150 refund per person and then a $300 gift voucher towards our next Tauck tour...as if we will ever be taking another Tauck tour. Not cool, and shows me that this company clearly isn't what it used to be, and their customer service is awful. read more

There is a reason that Tauck has slipped drastically in the Travel and Leisure annual poll.(From #5 to #16) They are not the same company they once were, and are coasting on their reputation. Their customer service , management and travel guides leave alot to be desired.In fact management ignores customers communications. Before signing up with them for a trip, make sure you ask alot of questions. Dont just accept their "marketing" descriptions of the itinerary. Specifically ask -how long the bus rides are between stops (and not rest stops), what cultural activities there will be, how much free time at the end of a day,and will shops be open on weekends. read more

Tauck was recommended by a friend but did not meet our expectations. Our tour was "New Mexico: Land of Enchantment" Albuquerque, Taos and Santa Fe with Balloon Fiesta and Float trip on the Rio Grande. The little green book that they send you contains a section called "Information specific to your journey" unfortunately it is missing a few things. Our booklet said nothing about the Balloon Fiesta or how to prepare for it. Day 2 in Albuquerque says, "your afternoon is free to enjoy as you please". Unfortunately it neglects to tell you that the hotel is not in Albuquerque but in Bernalillo, several miles and a $60.00 one way taxi ride to town. Hotel has no shuttle. So we missed highlights and old town of Albuquerque. Our lunch at the top of the Sandia Tram was awful and cheap with very few choices. Day 3 This morning at the Hyatt resort we were charged $60.44 for the included breakfast. We did not discover this until receiving my Master Card statement, weeks later. We did not sign or pay for breakfast at check out. Had to call the hotel for a refund. Day 4 Float trip, says "embark on a guided float trip down the Rio Grande" but neglected to indicate what to wear, do I need waterproof footwear and clothing? so I had to pack waterproof stuff which was unnecessary, an inconvenience. The lunch provided that day included a meat stew that was self serve from a pan with a burner under it, it was stone cold. Day 5 Cooking School, This was the worst cooking class that I have ever experienced. Lois Ellen Frank spent the first 15 minutes asking us to introduce ourselves. The next 3/4 of an hour were taken up as she asked us to tell her what American foods were taken to other parts of the world. Then she talked extensively about her experiences with the State Department and how Russians were like Americans. The only demonstration was a bread pudding made with wheat ???? not from the Americas. She burned the sugar and had to redo it, and forgot to add the butter. read more

My friend and I were really looking forward to our Tauck Danube River cruise since we had taken a Tauck Rhine River cruise last year and really enjoyed it. Unfortunately, this cruise did not live up to our expectations. On both Tauck trips we took the highest level of cabin, so we were paying quite a bit and expected a great trip. In July 2018 we took a Danube River cruise from Vienna to Regensburg with a land portion in Prague. We added on time in Vienna and Prague and booked hotels in those cities through Tauck and the trip was about 2 weeks long. In general, the Tauck tours were too early in the day - even when they didn't need to be to fit the overall schedule. Both my friend and I are seniors and we have some minor physical limitations. Tauck provided no good alternative if you were not able to walk long distances and climb a lot of stairs or inclines on the tours and there were no activities on the ship if you chose not to participate in a tour. Also, even though we received tour selection information in advance, Tauck would frequently change the schedule and we were not given this information far enough in advance to plan anything since we would only learn about the next day's details the night before. Basically, Tauck's attitude toward the guests on most of the trip was, 'HURRY UP AND WAIT'. There was also much too much time on buses, particularly toward the end of the cruise. Tours were disorganized and there was no 'plan B' if the weather turned bad or if there was another problem. As an example, my group had to STAND IN THE RAIN FOR ABOUT A HALF HOUR at one of the tour locations and when we asked the Tauck tour director if we could proceed to the lunch location to get inside and out of the rain we were told NO because we couldn't arrive at the planned lunch location before the scheduled time and we were told to go to a local coffee shop and wait. On the last day of the cruise we could not dock at the planned port because of low water levels on the Danube; this extended our bus ride to Prague from 3 hours to 5 hours. We had to disembark the ship at 7am and we finally arrived at the Intercontinental Hotel in Prague in the early afternoon. Tauck claims they use 5 start hotels - this is NO 5 Star hotel - 4 at best and the staff was poorly trained. The Grand Wien Hotel where we stayed in Vienna was very nice. The worst part about the day we arrived in Prague was that because of some bungle on the part of the Tauck transport people we did not receive our luggage until 9pm that night - the Tauck directors kept stalling with no apologies. At the Tauck desk at the hotel, the tour directors would barely even look up from their cell phones to answer our questions. Again, Tauck had no 'Plan B'. The Tauck staff was NOT helpful and left the lobby at 6pm, so there was no one to contact about our bags and where they were. When I spoke to a Tauck person at the end of the trip I was told that the tour directors were staying at the same hotel and could have been contacted. How were we to know this? TOO LITTLE INFO TOO LATE. On the final evening of the trip it was difficult to even get the attention of a Tauck director to help us because they were all too busy making their farewell speeches to the travel group. The ship's crew (not Tauck employees) were excellent and very professional and the ship was nice, but some of the amenities need to be upgraded. However, the Tauck cruise director was terrible and at times rude to guests; he should not be in that job. We had three Tauck tour people and only one was decent; the other two were useless and one was absolutely incompetent. At the end of the trip I requested a Tauck survey form from one of the tour directors and was told that they didn't have any left, so when I arrived home I completed a Tauck online survery. Tauck claims that they read every survey they receive. They obviously don't read their online surveys, because two weeks later I got a mailing from them stating that they didn't receive mine. Needless to say we will never use Tauck again. read more

I am a 66 year old Disabled Viet Nam War Vet. I have been a highly respected professional photographer working in my 6th generation home of Monterey California since 1978. I have worked for Tauck Tours "California Gold Coast" Tour for 32 years never missing a tour even through times of cancer, heart attack, earthquakes, the death of my Father, and so on. I have received thousands of compliments from the guests, and I am considered the best group photographer from all of the Tour Guides. I have never received a complaint from Tauck Tour guests once in all of those years until yesterday. Yesterday I was setting up the group not being informed of late guests not there yet when 2 @18-20 year olds came running at full speed down the boardwalk jumped up and tried to hurtle over the first two rows of people hitting an elderly gentleman in the head with his knee. As I heard some guests yell I turned and did not know who they were or why they were doing such an rude inconsiderate and dangerous action. I instinctively grabbed one jumping into me and scolded him for what he was doing. Several guests praised me for my actions and one nice lady from Georgia said that they had been a pain the whole tour. No one hurt or any clothing damaged in any way. After I found out that they were from a large family from South America and guests with Tauck Tours I apologized. As I finished my printing at my office I received a phone call from Tauck Tours hdq. being fired after a report from a new tour director. I was really taken off guard being fired from their headquarters in Connecticut by a lady with a strong British accent quoting all of the popular Politically correct reasons why she had to let me go. AFTER 32 YEARS OF FAITHFUL SERVICE. After delivering the prints even after being fired I contacted retired tour guides and administration people I know about what is going on. To a person they said Tauck Tour just is not what it used to be. People have quit and do not like working there any more. I know this is a globalized world now with little loyalty to anything or anyone except legal tender, but it really irked me to be fired in my home town from a foreigner over another rude foreigners actions without believing me and questioning my honor. SO I HUMBLY REQUEST ALL UNITED STATES CITIZENS, VETERANS AND THEIR FAMILIES TO: BOYCOTT TAUCK TOURS Thank You, Richard Davis Monterey Ca read more

My family and I have taken two Tauck Family Vacations in the past three years: the Sweet Life, Rome and Sorrento, and Alpine Adventure. They were both amazing opportunities for us to bond as a family while exposing our children to a bit of the world. The tour guides were energetic, fun, knowledgeable, and went the extra mile to see that we all had a fantastic experience. The food was amazing, the hotels were cool and eclectic - they made the holiday in many instances. I love not having to worry about anything after packing and making the flight. Once met at the airport by our Tauck driver, we were able to relax and simply enjoy ourselves. Our kids met new friends that they keep in touch with to this day. We are looking to book our third trip with Tauck this summer. If you are looking for an incredible family vacation experience, I can happily recommend Tauck Family Vacations. read more

Unprofessional tour directors. Horrible food. Not good value for the money. About 10 percent of the people on our boat got sick and all the directors cared about was us turning in our evaluations telling them how wonderful they were. This company has really gone downhill. read more

This was our first Tauck tour. It will definitely be our last. If anyone knows the story of Renaissance cruises, this is comparable. Unfortunately I got sick during the the tour. Effectively they just left me. No assistance. No nothing. We were on our own. Our tour manager, Jennifer, was the worst I have ever experienced. I definitely agree with all the negative reviews. You can do MUCH better than Tauck for a lot less money. read more

Tauck Tour Company Be Very Careful ! I really wanted to love this tour and booked Tauck for it, because they "used to have" a good reputation. Tauck tours is very much like a scam reservation siren now. It makes you give a deposit which is non-reundable unless you purchase the travel insurance. So I purchased the travel insurance. I just called to cancel the trip for personal reasons, and was told I can get the $1200 deposit I made, however the insurance is non-refundable. I said then why did I get this insurance e, they said because then my deposit would be non-refundable. So the scam is: with insurance you loose only $690; without insurance you loose $1200. Interesting approach to stealing, but apparently very effective. By the way, we have been throughout the world on many times, and spend an enormous amount of money on vacations each year. This was the first attempt at Tauck...and needless to say, the last one. So my advice: look for another place to plan you vacation- and if you are willing to take the risk with Tauck, then make sure there are no changes or cancellations because you will loose your money! So I like so many others will be looking elsewhere for an honest and client focussed tour site from now on. Buon Viaggo. read more

Each of the last five years, we have enjoyed Tauck Tours to Europe with another couple. In spring of 2020, we were informed the tour we booked for fall was canceled. We agreed to leave our deposits with Tauck and rebook for fall 2021. When we received Tauck's catalog in September, we found the only tour available meeting our destination and schedule preferences had just three places left for the four of us. Tauck officials assured us in September that we could leave our deposits with them to hold these places and wait and until a fourth place opened up. We spoke with Tauck officials and our travel agent multiple times since about our situation. Imagine our surprise at learning from our travel agent on 11/16/20 that Tauck had sold one of these places without informing us. This behavior is certainly unethical and probably in violation of U.S. consumer protection laws. We have requested our deposits back but Tauck agrees only to return a portion of them. read more