*I strongly advise staying away from this company. Based on my experience, any response is likely…read moreto be equally combative and unprofessional, with little to no accountability taken.* This is now my second negative experience with Elite in Norwalk, and both have been unacceptable. During our holiday party, the driver refused to transport employees to pre-approved locations--despite written confirmation at the time of booking, which I retained. The three stops were all within half a mile of each other, and the venue itself was only three miles away, making the refusal both illogical and unnecessary. The driver was abrasive with our employees, and dispatch was equally unpleasant. While I understand the driver was following instructions, his tone and handling of the situation were entirely within his control and were unprofessional. The only resolution offered was removal of the driver's tip, which failed to address the broader issue of how the situation was managed by the team as a whole. Despite this, I gave Elite another opportunity for a Yankees game outing--and unfortunately, it was another poor experience. The bus's air conditioning was not functioning on the way down in 80-degree weather, making the ride extremely uncomfortable. We arrived at the stadium hot, sweaty, and exhausted. When I followed up the next day, the manager, Chelsea, was dismissive and unwilling to take any responsibility for the malfunctioning A/C or radio, citing that the vehicle had passed inspection prior to dispatch. She also questioned why I didn't report the issue immediately when the bus arrived, which was frustrating and misplaced. We were communicating with Ricardo (our very pleasant driver) how hot it was and he said it wasn't working properly. (Note: the bus arrived @ 4pm and I emailed them at 5:30pm.) The bottom line though is that it's unclear what could have been done mid-trip to resolve a mechanical issue, and placing that burden on the customer is unreasonable. There appears to be a consistent lack of accountability across the organization. The only remedy offered in both instances was removing the driver's tip, which does not address the root problems. The fact that their only proposed resolution is to remove the driver's tip is telling of how they treat their employees. This was an opportunity to make things right, but instead reinforced my decision not to use Elite again--and to advise others to avoid them as well.

These guys are so fantastic. I was able to to schedule a car with them at a very late hour and…read morethey took me into NYC for an urgent meeting. Very reasonable price, and really courteous and incredibly efficient driver. 10/10 would recommend.

Excellent service, on time with professional and friendly drivers! We will definitely use this…read morecompany again.

Great service to JFK. Richard was great, on time helpful, and attentive to our every need…read more Definitely took the stress out of getting to he airport.

Explorient and specifically Kervin Yu was recommended to us, (my husband and daughter), by a…read moreprofessor friend who lived in Japan while his parents were in the diplomatic corps as he was finishing high school. Our daughter was attending a weeklong conference in Tokyo with Google/YouTube and had asked us if we were interested in joining her, as she planned to do some more touring after her conference was over, over the Thanksgiving holidays in 2019. We jumped at the chance. We had ideas about some of the cities and activities we were interested in, however, we also had to take into account the use a rollator, as I was planning on a hip replacement early in 2020, and it was crucial that I rely on it. I had already booked the three of us in a brand new boutique hotel close to our daughter's Tokyo conference for the first week when she would be working and my husband and I would be visiting sites. Kervin seamlessly, incorporated the Tokyo week into our touring and included tours with our daughter whenever her schedule allowed. He paired us with private guides throughout the trip, who were knowledgeable and most enjoyable. From Tokyo, we visited Takayama, Shirakawa-go, Kyoto, Nara, Hiroshima and back to Tokyo for our return home. Explorient worked with us when we preferred a different hotel in Kyoto, and all the activities and guides they provided based on our preferences were top notch. Ranging from rickshaw tours, boat tours, tea ceremonies, cooking lessons. foodie tours, sake tasting, shrines, temples, and museums visits, (just to name a few), as well as all our train travel including Shinkansen trips and luggage transfers were on time and without glitches. We look back on this holiday and on Explorient's expert guidance as one on our most if not the most enjoyable of all our vacations. We will not hesitate to call on Kervin Yu again in the future to provide us a most delightful experience; we highly recommend Explorient and Kervin. Vivian F. Berkeley, CA

We had an amazing trip that Kervin planned for us through Asia. We went to Indonesia, Singapore,…read moreand Thailand and Kervin planned the perfect trip for us. We are very well traveled so it was very difficult to find places or things that we haven't done and Kervin managed to exceed our expectations. The hotels were on point with what we told him we wanted. I can't wait to plan another Trip with him!

Vacations with Kim- helped us search and Plan the Right Cruise for my family of 4 , we just came…read morehome from our 15 day Viking Sky Cruise and thanks to Kim in her suggestion and for her booking all our excursions and Flights , it was the best Cruise we have ever been on , we had so much fun on the Trip that we where home for 10 days and we booked another trip next year on Viking Cruise line , Kim is the Best in helping you pick the Right cruise for you and your love one - Thank you Kim again for all the hard work you put into planning and booking our trip , you made so easy to go on vacation -Cheryl C

Our ride to and from was stress free thanks to James, the driver. He arrived early at our house…read moreand called us right when we were getting our luggage to tell us where to meet him for our ride home.

Always on time and professional with clean cars. Great service!! Use them everytime I need a car to…read moreNY airports.

I have driven with Avenue Car Services for years. My most recent experience was the best, my flight…read morewas delayed for hours and the driver made sure to keep in touch with me and alert me with my plane updates. Very professional and very reasonable on the rates. He has a fleet of cars available from 8 passenger SUV to a luxury Mercedes sedan. He's truly available 24/7. Would recommend to everyone I know

Kaz is an accommodating and awesome driver - highly recommend him for any event or ride needs!read more

Amazing service. Aly and his team are friendly. Great communication (SMS updates when you land)…read more Flight delays are never a problem. It's like being picked up my family.

The only logical conclusion I can come to regarding this company is that they are running a scam…read moreoperation to collect username and passwords to hack potential clients. They bait you with low rates on their quote tool and prompt you to make an account, but you can never log in to your newly created account (hope you didn't use a sensitive password), and you can't contact them. When I tried calling, someone picked up after a time, held the line, but was silent. When I called back, they picked up and hung up. Maybe they themselves are the victim of a cyber-attack? In any case, stay away.

We used Compo Limousine for our wedding day, and they were absolutely fantastic from start to…read morefinish! From the moment we first reached out, their team was responsive, professional, and incredibly accommodating to all our needs. On the day of the wedding, the limo arrived right on time--spotlessly clean, beautifully maintained, and fully stocked with water and champagne, just as promised. The driver was outstanding--punctual, courteous, and made us feel completely at ease during what could have been a stressful time. Our entire wedding party had a great trip, and it made for some really fun memories (and photos)! If you're looking for a reliable, elegant, and top-tier limousine service for your special event, I can't recommend Compo Limo enough. They truly went above and beyond to help make our big day unforgettable.