I cannot say enough good things about my experience with Clay Merrifield. From the moment I arrived, he was incredibly upbeat and friendly, making what is usually a stressful situation actually enjoyable. ​What I appreciated most was that Clay was never pushy. He didn't just give a standard sales pitch; instead, he took the time to truly listen to what I needed and wanted in a vehicle. He explained everything so clearly and was incredibly patient throughout the entire process of getting my Jeep Gladiator. His kindness and genuine personality made all the difference--if you're looking for someone who actually cares about getting you into the right car, go see Clay! I also want to make sure Jordan Rivera in the finance department gets the credit he deserves! He was absolutely amazing to work with and really knows his stuff. ​Jordan was able to crunch the numbers and get the payments exactly where they needed to be for me. He made the financial part of the process--which can usually be the most stressful--completely smooth and painless. I really appreciate his help in making this purchase happen! I also want to give a huge shout-out to the Sales Manager, Brian Nichols. He was absolutely awesome and really worked his magic to make sure everything we needed came together seamlessly. ​Brian is incredibly friendly and has a way of making you feel like you're working with people who genuinely care about you. It's rare to find that level of personal attention at a dealership, and he truly went the extra mile to make the experience perfect. Thank you, Brian! read more

Can't say enough about Fred and David. They both went above and beyond. I found the perfect vehicle and flew in from Boston. The vehicle was ready and staged upon my arrival. Fred and I went for a ride and clearly explained everything to me and made the experience unbelievable. David had the paperwork started and we finished in record time. I was in and out within two hours. Drove back to Boston that afternoon. Everyone at the dealership was extremely friendly and I would highly recommend them to anyone. read more

Went to buy a vehicle tonight had agreed upon price. Questioned dealer processing fee the sales manager came over and said " I just wanted to thank you for your time ". I mean what a rude condescending person who does business like that!? I surely hope the owner of Tate is proud of the employees he has.... What a way to do business. read more

Service dept wrecks this place, bad communications and lies then puts that all on the customers. I recommend never buying anything form them. I have never been so angry at a dealership read more

Service department worst we've ever experienced for a 1 year old vehicle purchased at Tate. Chasing down the service "advisor". Leaving messages, no return call. Service dept manager didn't reply to email - save yourself the frustration and go elsewhere read more

took a car in for engine trouble on a road trip. They changed the battery and said it ran good after diagnostics. 8 days later I go back to pick it up and the engine is smoking and tapping very loud. They did not fix or diagnose it, the problem is very obvious. I took it to another dealership who laughed that Tate Jeep said it was ok. read more

I wish zero stars was an option. Long story short, $110,000 truck that I use to haul freight needs new mirrors because the factory mirrors are already broken and shake something terrible on 2023 model. RAM tough alright. Tate can't get the mirrors until January. The service manager, Evan, his advice was to jam something in the mirrors to make them work. I'm 100% sure DOT would love that. Thanks to Evan and Kyle, I will never own another RAM. Jam something in it, sound advice there buddy. For the group, why is acceptable for a dealership to say something is on back order? We can't say, our money is on back order when the payment is due? read more

These guys use to be decent but have slowly become horrible. There ability to repair your vehicle is non existent. This is the second time in two weeks and they can't figure out the problem. Maybe they aren't trying because it's under warranty. Called @jeep to see if they can send someone. read more

Place is a pure rip off. DON'T WASTE YOUR TIME & MONEY!!! Paid almost $300 for a full diagnostic and they told me my Jeep needed a new engine and transmission. Fkn liars. Stole my money and did ABSOLUTELY NOTHING!! Nothing wrong with my Jeep. read more

I have been going to TATE for many years and bought 3 new vehicles from them. I took my new Gladiator in for the first oil change and tire rotation at their Express Lube. They completed the oil change and express lube within an hour and I drove off. On 5/24/21 my husband was driving the truck home from rural PA and felt vibration and wobbling. He immediately pulls over the front drivers wheel is missing for lug nuts and one of the wheel studs is broken off. The tow truck driver arrived and check the other wheels and 9 additional lug nuts were not tightened. We called TATE and the service manager said they would take responsibility for the damage. While that is appreciated, this could have ended much worse with loosing control on the highway and causing injury to someone else. read more

See all

Just wanted to recognize Ms. Christina in service for the way she goes above and beyond to make sure everyone is on the same page with parts, rentals ,dealing with insurance I mean she always makes me feel like I'm a priority. Her team around her did an excellent job with the repairs I had done to my challenger them boys knows how to work.Thanks Tate's read more

Absolutely dishonest. terrible communication. They installed an oil pump for my 2015 jeep wrangler - two days later it was apparent they left something that was making a rattling sound. then the engine died. they, after having it for a day and a half after it being towed claimed the engine was seized. liars. lazy. terrible. don't ever go here. read more

We called our local Jeep Dealer in Hanover, PA to try and schedule our Cherokee to be looked at while it was still under the factory warranty and was told that the next appointment would be the 2nd week of January ! Our current mileage is at 35,433, almost at 36K. Our local dealership said if you run over the 36K then you will have to cover costs ...... They made zero effort to at least verify miles and then have us come back ! So we called this dealership in Frederick, Maryland and I spoke to a service advisor who was very courteous and professional and said to just drop it off and they I'll get it in and check it out. He understood our factory warranty was close to the 36K. Long story short, I dropped it off and got a text message from the service advisor assigned to us, his name was Tyler. We both got a call later in the afternoon from this gentleman who clearly explained what they did and was extremely professional ! They performed a few software updates and it seemed to correct the issue ! Very friendly staff in service area and very quick getting my processed out ! This is a smaller dealership with a really nice assortment of vehicles, very easy to locate ! I would recommend this dealership and they clearly earned our future business ! Thank You ! read more

Tate Chrysler Jeep Dodge Frederick - Car Dealers Near Me - Frederick, Maryland

This place is trash. They sold us a lemon and are refusing to help us with the process. We have had to bring the car back 5 times in the first two months of ownership. Meanwhile, this car was brand new, with 11 miles on it. Every time we bring it in they run tests and tell us it's totally fine. When we originally bought the car and drove it home the next morning it smelled like chemicals and burning material. They said it was fine. The check engine light came on the next morning. Again, everything was totally fine according to Evan. Evan is rude, sarcastic and loves mansplaining things. This has been one of the most frustrating experiences of my life. Honestly, I'm scared to even drive my kids in this car that keeps having issues. It's funny how helpful everyone is when you buy a car, then when you have an issue they treat you like your stupid, and crazy. This place is horrible!!! O starts.... DO NOT RECOMMEND read more

I bought my Jeep Grand Cherokee from Tate and that was a great experience, but their service department is another story...in regard to prices. Coupons aren't what they advertise, so be prepared to pay more if using a coupon. They also tried to charge me $135 for changing the bulbs in my headlights. Something they didn't give me a head's up about (the cost) before they did it. I thought it would be half that price. So I feel like they "try to get you" and I won't be going to this location again. Edited to add - I went to AutoZone and bought a double-pack of bulbs for $37.99 and replaced them myself with only one battle wound to show for it!!! read more

Tate Chrysler Jeep Dodge Frederick - Car Dealers Near Me - Frederick, Maryland

I should have read the other reviews first. Dealerships have a reputation for being dishonest. I have always taken my 2016 vehicle with 86k miles on it (not under warranty) to Jeep dealers (across the nation) for maintenance and repairs. This dealership is DISHONEST. I will be reporting them to the Better Business Bureau. When I spoke to the supervisor (Evan) and tried to discuss my concerns, he continued to be dishonest. I told him I was reporting this to the Better Business Bureau. And not once, but twice, he said, "We always win those." Do not take your vehicle here. read more

I never felt listed to. It was like I was burdening them every time I brought it in(which was A LOT)...I spent too many months trying to get this dealership to fix the issue with my Jeep. I ended up taking my Jeep to a dealership in Westminster(great place) In the end right before my warranty was up, they quickly realized I needed a new transmission. And problem was fixed. I will never take my Jeep back to rate in frederick. read more

All we wanted was service after the sale. Nope. Our temp plate ran out & we didn't realize until after the fact. No call. No follow up. No plates. 18 calls & 2+ weeks later (yes. We counted & tracked!) we have our plates. Never again. Even though the vehicle is what we wanted....never again. read more

I unfortunately bought a car in VA that had MULTIPLE problems. My warranty wouldn't cover a transmission replacement so Christine went above and beyond to get a good will fix from dodge. She ended up saving me thousands of dollars and they get me in for an appointment right away, every time. read more

I cannot recommend this service department due to the horrible, rude customer service department expierence. Stacey if that is her name was instantly rude when I asked about a loaner service which was stipulated in the contract. The manager resolved it quickly and professionally, so I appreciated Joe. Thanks Joe! I am tired of shitty customer service people who think it is okay to be rude to customers. Fuck you Stacey! I won't be recommending this business until they fire her! read more

I bought a truck from them, but let me say this is one of the greedy dealerships with no morales and values. The truck I bought is very limited right now and its back up at the factory due to COVID. So some dealerships are taking advantage of consumers and are being greedy. Unfortunately, I asked to pay MSRP but they refused! They told me the owners would not budge and I would have to pay the 5k mark up. Which is ridiculous! So just be aware. This dealership is a dealership is greedy, take advantage of their consumers and has no morales! Of course they wait to tell me about the 5k mark until I was about 5 minutes from the dealership, not when I called them in morning. The mark up wasn't even on their website. read more

Outrageous repair quote and $185 service charge to just lift the vehicle to see the broken brake line that is obvious sitting on the ground. Parts quote was 5 times the price of local auto stores and labor costs was 4 times another local shop, They obviously do not want your business. I bought a Gladiator and now have buyers remorse. I will never do business there again. Nor will my son who also owns a jeep. read more

I have 2018 Jeep been use this place close to 3 years instead Maintain turn to night mare. Every time I tell them my car wobble & my radio get frozen all the time. They always gave a same answer your car working fine & the radio we just update the iOS software for you. The problem didn't solve ,they ask the manager of Jeep professional take a test ride, he come back & tell me your vehicle totally fine. 2021, I have accident on the road because of the wobble & weather conditions, so I towed my car to Gaitherburgs Criswell then I start to use them. I'm not a big fan of Montgomery County Dealership. But they can explain to me that was impresses me about my Jeep having a Death Wooble . They fix the car problem. I'm not appreciate the service at Tate Chrysler Jeep Dodge & highly not recommended to this place. read more

Probably the worse dealership I have ever dealt with. I could not get an out the door price from them. I asked to test drive a similar car as the one I wanted was in transit, and they would not fulfill my request. They said I would need to do the paperwork deal before the car got there. What if I don't like the test drive? Very backwards business. And the final head scratcher was they would not give me a trade in value until the final numbers/financing were being done. They tried to get me to buy and then probably lowball my trade. I have a $100K sportscar I was trading in and they lost money/business with their bad business practices. This is just one of many lame dealerships in Frederick. A customer should be able to do the deal the way they want to. Not be pushed in directions to benefit the dealership. Stay away! read more

Came into the service department today because my Ram 1500 had locking lug nut on each wheel which I couldn't not find the key for. Told the guy my problem and he came out with a master set of keys to take it off. None of them worked at all. He shrugged his shoulder and said, "well I don't know what to tell you, the other option is to drill out the lug nut and it will take hours to do it and be expensive". I asked him how they change tires and he said, "we use your key". I then asked if he could pull a key from one of the 50 ram 1500s on the lot and use that just to take them off and he said that, that would take a lot of time. I left and went to Criswell Dodge in Gaithersburg. They were nice, very fast and had the lug nuts cha ged out in 10 minutes with no charge for any of the work. read more

Jeep Dodge Chrysler Ready for a long story of deceit and turmoil? Well here you go...... August 12 of 2022 I decided to Upgrade my Jeep Compass at Tate Dodge Jeep in Frederick MD (who I bought my compass from I was trading in). Upon finding the most perfect Jeep Compass Trailhawk I dotted my "I" and crossed my "t" and excitedly purchased my 2019 Jeep Compass Trailhawk with only 22k miles on it. I was confident my years of hard work had finally paid off and I got what I earned and deserved to drive! My only issue was I had to transfer to new tags but that's no big deal, or so I thought. At the 30 day mark I was told that WV was just being slow, and just took it for what it was. 60-day mark, and still no tags have come. Seemed very odd to me so I was again told WV was having issues and handed another temp-tag until the "tags" came in....guess what??? 120-day mark and still no tags, apparently WV is "backed up" and "It's being worked on" "but hey here is another paper tag to make you feel better!" Some random time in space and void: The Finance guy I spoke too said he will personally take it to the tag and titling lady to make sure that it is taken care of that day......FAIL!!!! Nothing happened, except a new temp tag!!! NOTHING SAYS LOVE LIKE PAPER TEMP TAGS FOR VANETINES DAY!!!! "HE WENT TO TATE!!!" 150-days I called again wondering where my normal tags are and what is still holding up the process..." Well we are having title issues with the vehicle and honestly we cant tell you what's actually going on" "But hey I'll install the new paper tag my self this time" 180 days I GET MY REAL TAGS!!!! YAYYYYYYYYY!!!!!......(cue infomercial music) BUT WAIT THERE'S MOREEEEEE!!!! Tate as the good Ol'Chaps they are decided it would be a great idea to title the vehicle to a completely different vehicle who knew I was the proud owner of a piece of junk 2019 Chevy Tahoe that's Blue!!!!!! Again, I am told some half thought excuses as to why this is happening, however I had already spoken to both the bank and WV MVA and it has all been 1000% on TATE! Presently, almost 9 months later I'm still waiting and nothing is being done. The bank I have been in contact with has called them a bunch, and TATE has refused to answer or return any phone calls left from the BANK!!!! And still won't tell me anything other than It's everyone's fault except their own. Long story short I just want this fixed, like yesterday. 9 months of dealing with an incompetent Company I have lost all my patience, there are no excuses for this. I have bought multiple vehicles from Tate and never had an issue. But obviously this place has taken a turn for the worse. I have gave every chance for Tate to make this right at this point I just want out of this vehicle and placed into something that has no title issues or shady backroom scams. That fixes everyone's problems, and we can all move on with our lives. At the end of the day McDonalds is more accurate with getting my food right. With a burning heart, One pissed off customer. Safford Chrysler Jeep Dodge Ram Fiat of Winchester y'all wanna put me in one of your vehicles?! read more

Great truck buying experience with Dean. He made the whole experience painless and there were no hard-nosed sales tactics--it was a professional and friendly negotiation. He made sure all the numbers added up meticulously and handled everything expertly. Very happy with the sales experience. Would recommend. read more

This place can go f*** themselfs. Joe sold us a 6 year warranty that only lasted 3 (so currently paying/paid for twice what we should have) Took our Jeep here several times for an axel fix which we've paid money out multiple times-still not fixed and now claiming this is a 2k fix No one calls back and the "computer is showing employees contradicting information" there fore we are always doing endless circles to help ourselves and getting NOWHERE This place has officially lost our service. Both my husband and I own 2 jeeps. 2017 and 2019 and this place will NEVER see us again. Fix our problem. I'll change the review. Post update-was quoted 2k at Tate. Went to Westminster and was quoted $500. Thanks again for again trying to rob me. read more

Went the buy a new 2021 durango gt, only thing it had power was the driver seat, no nav, completely stripped down model, not a gt... the sales woman didn't do anything we told her we wanted to do. She insisted we let them look at our car for trade in when we are keeping our car. Sales manager never returned any of my phone calls after leaving multiple vm, and not on vm was rude or disrespectful! I would never send anyone here to buy a car!! read more

Fuel pump in my truck went bad. I called Tate on a Friday morning, got quote for $700. Said they couldn't get to it till Monday, so no big deal, I can wait. So Monday morning after I had it towed there they called and said its going to be $998. If I had known I would have shopped around some, but I thought $700 was reasonable. I just had 2 shoulder surgery's so I couldn't do it. It was like once I had it towed there they had me. And I also bought my truck from them. lol After I complained ALOT, they dropped the price to $885.. Its like they just had to get me for more then what they quoted. read more

Always helped as much as they can. Cheap cars compared to where i lived. Never had a problem. 50% off every oil changed which it was bad for a 3500. Would deff buy another. read more

Sneaky $500 service fee that was never mentioned up front when purchasing a used vehicle. Also there was a sticker on the van for a 3month/3k miles warranty. When we picked up the van, the sticker was gone and they only gave us a 1mon/1k warranty on inspection items only. If we had more time we would have walked away. A day later via email, sales rep Mike Finn tried to sell me the same van that was already purchased the day before by a family member of mine. He offered me a lower price but when I told him it was sold and asked for the amount of $250 credited back to us, he flatly refused. That left a really bad taste in my mouth and as you can see, very dishonest. The one star goes to the cleanliness of the building and polite staff, especially the guy who clean up the van. 2/5/21 changed my review because they did the right thing and sent a check for $250 to my brother. good recovery! read more

Don't trust them. I bought my Jeep used from them four years ago. Their finance guy upsold me on a seven year/100m warranty for 2k that was supposed to be bumper to bumper with the exception of belts and windshield wipers. My check engine light went on a few days ago and took it in. All of a sudden my seven year warranty was not from the date of sale, but the date the car came out of the factory. Newsflash... if I'd been offered a warranty that would cover me for 3-4 years for 2k vs a lifetime warranty for $2500... which do you think I would have chosen!?!? They are supposedly resolving it. (Aka covering THIS repair but aren't honoring the next few years I was suppose to have) If they actually resolve it and get me what I was promised in the beginning I might revise this review. As of now I'm not holding up much hope. read more

Whatever you do DO NOT get your service done here! I bought a new soft top for my Jeep through them and they installed it. Less than a year later, still under warranty, the zipper broke, the right knuckle broke and knuckle screw came out. I took it in and they looked at it. 2 weeks went by and they never called to tell me if it was covered. I called them and they said none of it was covered but we re-review and never called back. Worst service and commitment to quality. Avoid them! read more

I have never been here before, but I have a Dodge vehicle and having trouble with my key fob working so I stopped at the Service Center to see if they could help me. I didn't get the man's name that helped me but it was nice working with someone not only knowledgeable but also nice. He was very helpful and took the time to show me me why it was not working and fix it for me. Will be back read more

I bought my Jeep 2018 renegade last year in December and the new car sales team was great but I came in for and oil change and there were no cars there and it took 2 hours for and oil change! And my dad also took his ram 1500 here for new brakes and shocks and the did the brakes and the shocks wrong and said that nothing was wrong so I will not be coming back read more

**************Buyer Beware*************** Watch out for the Closer! They will guess your credit score and joke with you. Wow " Would you like me to use my favor line?", Think we are all set?":" we don't owe you anything" How they couldn't fix the dent in the van we purchased. "We were joking and thought your credit score was lower", he told me. "No such thing as zero interests...by Paul These lines were told to me.... Very poor management skills and these are a few Quotes from Paul,=the used sales manager..The manager was there and didn't bother to offer to fix the *8" dent in the van that i purchased. I also found out the Carfax report was inaccurate as showed 4 owners-- They didn't even call me for a month than they called to see if we were happy. After we left messages for him and also at the Glen Burnie branch. "Buyers BEWARE!!! They are tricky-- even Duke,sales person who doesn't even show you the engine. Had a Approved letter with 0 interest with my current Bank. He also told me it was " full of features- which not one of the features that he showed told me,-the vehicle didn't have. He told me it had speaker phone blue-tooth--it doesn't . They have some contract with Wells Fargo so make sure you check your apples to apples as they are very tricky.. Lot's more-just ask me. A good sales team will let you test drive the vehicle yourself. Found out same Situations from other friends after discussing what had happened. They had prior bad experiences as well. ...But I won't use them again................. update --my Vehicle had 13 recalls and non of these were corrected prior to me buying this Vehicle from Tate......and i had paid $200 for one item that should been fixed for free.... and it was a recall................ read more

I spoke with a sales associate in here and I told him where I needed to be with my payments and what I wanted. I found a few other vehicles online that were less expensive with everything I wanted in them and brought with me to show him. When he brought the car around for me to look at it was no where near what I wanted. He said this was the only one we would be able to get with my payment specifications. Then why the hell did you bring me out here?! Well he even got me a second time. Today he called me saying they needed used cars and wanted to look at my trade in and make me a good deal. Shocker same bull shit as before. Couldn't get me into the car I wanted. He could have looked up how much I owe on my current car and done the math before I battled rushed hour traffic to get here to waste my time yet again. This place is a bunch of junk. Don't buy a car from here. They rave about other places pulling bate and switch but they do the same shit. I will never come back here again. read more

I have a 2019 Jeep and purchased an extended warranty when I purchased my vehicle. I did not purchase my vehicle with them but my warranty is accepted at any Jeep dealership. My check engine light came on, I I scheduled an appointment online, my first impression was not the greatest. I informed the advisor that I scheduled an appointment for 11am today, he mentioned to me oh the website does not show how many cars are being worked on but that it will be a while before my car will be worked on. I said that is fine, and requested that I be taken home, mind that on their door they said "shuttle service available" when asked where do I live I told them Adamstown they immediately said oh that is too far. I ended up calling Uber, again no an issue. But the advisor first quoted me $500 I said that is fine but he seem uninterested in wanting to help me. As I walked out to catch my Uber he said after thinking that replace my part would cost me $900 I said okay but you will diagnose the problem and let me know before work is performed but i mentioned to him that I did purchases extended warranty and I should have it at home. So I went home called and provided them that information. Long story short they finished my vehicle and indicated to me that they would need payment before they can release my car to me, Jim was rude and I believed I was discriminated because I am a Latina women, he did not seem genuine about assisting me. I felt that after providing the needed information and getting the claim approved, I left without my vehicle and they did not offer a rental after I explained to them that the warranty company approved to cover for my rental but that the dealership would need to inform them, after back and forth Jim literally said that my vehicle is ready but I can't release the car to you until I get payment per policy. And that because I didn't purchase the extended warranty through Tate they can't release the car with me until they are paid in full from the company. I was upset and annoyed that as a customer he made my experience very unpleasant after receiving all the require approval kept my car and did not offer a car rental. I would never go through their service department. I warn you if you have Jim as your advisor and have extended warranty expect to be disrespected and not treated right. I won't recommend coming to this place for any service. Oh and the only time he called was to upsell me a service which I felt was not needed. read more

Unfortunately this business is so slimy. They don't care one bit about you and your finances and I realize it's the name of the game BUT the salesman (who I won't name here ) wouldn't even do a soft pull on my credit before doing a hard one. To make sure this was something that could potentially work for me. He didn't want to waste the time and it was evident. Then not only did they run it TWICE it dropped my score even more! They couldn't be bothered with calling back in a timely manner. A few times the salesperson legitimately didn't answer my texts. The finance dept/business manager took two days to call me back about a car I was interested in. They made no effort to negotiate. I think this is bc I am a woman. I would never ever purchase from here. They couldn't be bothered with anything or trying to protect a new client. read more