The absolute worse service experience I've experienced in my life. I saw their stand at the Santa Clara Night Market, and they were EXTREMELY disorganized with their cooking and order fulfillment.
There were 3 people working; one to handle the orders, one cooking, and the last person, who was doing nothing really, just walking around between the register and the grill.
1. After ordering, we got our order ticket, but they weren't keeping track of which order belonged to which customer
2. They put meat on the grill that customers weren't even ordering, so they had an excess of one specific meat and not enough of the others
3. When any of the skewers were ready, the cook put them ALL in the same serving tray, and they all looked alike and therefore couldn't tell them apart. Some customers were worried about getting the wrong meat due to allergies
4. When they were fulfilling orders, they called the name of the meat, as opposed to the ticket number. Multiple people who ordered the same meat and therefore the staff didn't know who to give the meat to first. The customers had to prove it amongst themselves which number came first. At the same time, the staff was looking at the ticket numbers as the customers came up for their food. But there was no way the staff remembered what number they had left off at because nothing was documented!
5. When other skewers were done and placed in the serving tray, the cashier was on her phone, not hurrying to fulfill orders. I complained and said angrily "can you please fulfill that order"
6. I waited for my food for 30-40 min after asking if my meat (chicken) was placed on the grill (Another customer had taken my order the ONE other time chicken was placed on the grill).
They insisted they did, but no chicken ever came out in 20 min. By the time one order finally did, the staff called out chicken, another gentleman moved up to claim he ordered chicken. I managed to catch that his ticket number was after mine, so I exclaimed this, and that gentleman politely let me have the order.
After getting my skewers, I told the cashier, you guys better get your $h!t together because you have a ton of angry customers, and this is the worst service I ever had.
How was the food? Luckily, it wasn't bad. It doesn't matter because I will never buy from them again.
It was was though they started their first food business yesterday. Unbelievable!!!! read more