I had eaten at Taste Kitchen on 36th, right next to Abaya Thai, and had tried the lunch special. The lunch specials are all served with a choice of hot & sour soup, egg drop soup, egg roll or cheese wonton, I selected the egg drop soup which was solid. For the meal I chose #L2. fish fillet with black bean sauce, it was very good and tasted fresh, with a decent portion of about five slices of fish. The green tea ice cream however, was not enjoyable, and for $3.95 I recommend passing on this dessert, thankfully the fortune cookie made me feel better and remember how good the food was. My standard for good green tea ice cream is a creamy and consistent texture where the taste comes through, this one was very icy and poorly prepared. The waitress and manager did a very good job and were efficient and friendly, I removed one star from the rating for the dessert but otherwise I would give this place a perfect score.
I read several bad reviews of Taste Kitchen, one of which was written by a "Mike R.," talking about the poor service, specifically about the delivery man. Mike mentioned ordering the food, checking the order upon arrival to ensure everything was there, and mentioning that they forgot the soda. Once he told the delivery driver this, the driver was yelling and screaming, telling this customer "call the boss!" He returned with the coke even angrier, yelling about the time and pointing at his watch. As a delivery man, this type of behavior is highly unacceptable and the fact that there are multiple reviews describing the same type of behavior is not good for business.
The management as well issued a very bad apology to the customer "Melissa B.," who mentioned the same type of angry, yelling behavior from (presumably the same) delivery man. "Qin L." who answered as a representative of management essentially made excuses for his poor behavior saying he was busy and backed up, implying that the customer should be aware of this and expect to wait longer than they were told they would wait as well as deal with unpleasant and mean behavior, which is again unacceptable as well as highly unprofessional on management's behalf.
The problem is a lack of communication and code of conduct enforcement between management. Management should have all employees understand proper behavior and etiquette to ensure workers do not treat workers impolitely and unprofessionally (as this leads to bad business/lost customers) and should further ensure that at least one employee at all times of service speaks or at leasts understands fluent enough English to be able to meet all order instructions and to communicate between customers and delivery workers. If they followed these guidelines, I believe they would have at least a 4 1/2 star rating, rather than their current 3 1/2 stars. read more