Excellent customer service. Very fast to get glasses made. Always professional and helpful.read more

Truly an excellent place, an extremely thorough exam which was a bit non traditional in the sense…read morethat they incorporate a tele doc. It was a bit of an adjustment, but definitely a fresh approach to an eye exam. Many tests we have not had before, which we liked because that means more analysis on your eyes than the average eye exam. The team of women are really on top of everything. We put lenses into many pairs of glasses and they came out beautifully. Go here!

It was time for me to get a new pair of glasses along with the exam. I came to the LensCrafters at…read morethe Avalon and got it all done and after not so great experience at the different store! Assistant manager Michelle was super helpful in answering my question and helping me navigate choices I have with my vision insurance!!! It was all done super fast!!!! Love this experience - and yes one person can make all the difference!!! Thank you!!!

I brought my elderly mother to the Avalon location to get prescription glasses. They filled the…read morelenses wrong. When my mother came back alone and told them she could not see, they insisted the glasses were correct. Then they offered to give her another eye exam. For an additional charge. To fix their own mistake. Let me say that again. They made the wrong lenses. Told a 76+ year-old woman she was wrong. Then tried to charge her again. I came to the store to resolve this. I had the original prescription. The lenses did not match. This was not a matter of opinion. It was a verifiable error. Instead of apologizing and issuing a refund, the staff argued, deflected, and eventually called mall security on me. Security came. Security did nothing. Because I was right. They finally issued a full refund. But only after I refused to leave and only after several other customers in the store witnessed the entire thing and walked out. My mother is visiting from overseas. She needed these glasses. She is leaving in days and now has no glasses because this store wasted weeks of her time with a product they made incorrectly and then defended as correct. If you are elderly, if you do not speak perfect English, if you are someone who might not push back, be very careful here. The staff at this location will tell you the problem is your eyes, not their work. And they will try to charge you to fix what they broke. I got my money back. Most people will not

Love that the staff are wearing masking and staggering the appointments. Excellent…read morecustomer service ... have been getting glasses and contacts here for years. Would definitely recommend.

Had my first eye exam here this week, Dr. Patel and her staff were excellent very friendly and…read moreprofessional, I will definitely come here for all my eye care needs!

I brought my son in for an eye exam. He is a catcher in baseball and has been having some trouble…read morepicking up the ball until it gets closer at times. I came to this location for my exam and my wife did as well. It is a nice location with nice areas, clean rooms, up to date equipment, good doctors, and a wide selection of frames. We came in, waited a beat, got taken back and went through the exam. Then the doctor took the time to explain what the results were. Not just gave them to us... he explained them and made sure we understood... a rarity in our world of physician care these days. We selected frames and went through the process in short order... A great location that I just wish was open on Saturday!! Obviously we will be back... I made my next appointment for January already.

The staff was extremely welcoming and friendly in every aspect, from taking my appointment over the…read morephone to checking me in/out, the eye exam, and helping me find my new glasses. Very knowledgeable staff, answered all of my questions, and guided me every step of the way. Dr. Dicus was amazing, very comforting and professional. She took the time to explain the process and results of my exam in a very logical manner, I never felt rushed. After having very poor eye exam experiences somewhere else, it was a very pleasant surprise to see how smooth the process could be with the right optometrist. This was my first time visiting Alpharetta Eye Clinic, but they are clearly focused on delivering a great Customer Experience, and they nailed it!

Really have enjoyed my experience here 2 years in a row. Friendly staff, fun selection and…read moreproducts received in about 10 days. Will definitely be back

I really don't like this place, and after bad experiences, I then remember why. Customer Service is…read morenonexistent. No one responds to email, people don't call you back and when you go in, no one can help you. There's too many other places where you don't need to bother yourself here. Over= it sucks!

Been coming here for 3 years and it's been great. Just an FYI, Dr. Early sold the practice and…read moreretired as of January 2019. The practice is now owned by another optometrist named Dr. Howell. The practice has been upgraded with lots of electronic tests which each have an up charge which are not covered by insurance. Overall the new optometrist is great, extremely thorough and takes time with you. Only reason for 4 stars is the folks in the front who try to sell you glasses are somewhat pushy. Makes you feel like you are at a car dealership and not an optometrist.

Highly recommend you go to a different eye doctor where they know your time is valuable. I made an…read moreappointment on their website for 1:20pm well over a week in advance only to receive an EMAIL an hour before my appointment that they were cancelling my appointment because a doctor was not available. When I called to get more information, they told me that they "don't know" how I was able to schedule an appointment while the doctor is out to lunch from 1-2. I asked to be fit in later that day due to their inconvenience and she told me no. Additionally, when I asked why they emailed me the day of my appointment rather than pick up the phone to call me, she tried to gaslight me and told me they have tried to call me when that is 1000% not true. I received ZERO phone calls or voicemails from them. I would give them 0 stars if I could.

We typically go with America's Best for glasses but since hubby and I are new to the area and have…read morevision insurance now, which we did not have before, we decided to try something different when we went for our eye exams this year. Originally we were going to go with Pearl Vision, which is just down the street from here, but the reviews scared us off and I settled on Eye Optique instead. My son had gone here for contacts a few months ago and seemed pleased with his experience and they have generally good reviews too. Scheduling our appointment online was easy and we received both confirmation and reminders about it after making it. There was plenty of availability to choose from. We scheduled our appointments back to back so that we could knock it all out at once. The doctor was great! She was professional and thorough. Both hubby and I felt comfortable with the exam and her competence. The guy working the front was also very professional and friendly. Once the glasses came in, he took his time to ensure that the fit was perfect for each of us before we left. While we spent more than we normally do at America's Best even with insurance covering a portion of it, we feel like the service and quality live up to the cost. The issue is that they don't have any cheap frames. Most options are designer names. Since we typically only get reading glasses, I will most likely just do the exam here and order frames online going forward because I'm cheap and not interested in spending big bucks on reading glasses that I hate wearing anyway, but this is no reflection on the quality of Eye Optique, which I think is top notch, and I am glad we ended up here.

I have passed this eye doctor a zillion times but never stopped in. I called to inquire about an…read moreeye exam as well as a contact lens exam. I was pleasantly surprised to hear that $110 without insurance would get me both exams. The Dr is not in on Wednesdays so I chose a Saturday morning appointment. This location is next door to UPS store and Baskin Robbins. You can see it off the street clearly. It's in the same shopping plaza as Chipotle and Sprouts. The parking is free and plentiful. I always dread going to any doctor but I knew that I needed a new prescription. My last eye exam was at America's Best during the pandemic so I was a year or 2 behind. This experience was one of the best Dr visits I have encountered. Dr. Boyd was extremely knowledgeable and polite. My wait time was minimal. And I received 3 different contact samples with pretty clear instructions. They do sell eyeglasses and if you don't have insurance.. it's 30% off the frames. I definitely recommend this place. The level of care is superb!

I can't say enough great things about Complete Family Eyecare & Optique. From start to finish, my…read morevisit was seamless and professional. The office is spotless, well organized, and there were no long wait times which is so rare these days. Dr. Krishan Bhima is phenomenal. He took the time to truly listen to my concerns, explained everything clearly, and got to the root of the issue with a solution that was tailored to me. His bedside manner is kind, calm, and never rushed. You can tell he genuinely cares about his patients and their long term eye health. With his extensive background and years of experience in the Atlanta area, I felt completely confident in his care. Chris Jones, the office manager, is also a true standout. Her years of optical experience show in the way she communicates and supports both the team and the patients. She is knowledgeable, honest, approachable, and goes above and beyond to help you navigate your options. You feel like more than just a number here. I highly recommend this practice to anyone in the Cumming or North Atlanta area. It is rare to find a team that combines professionalism, warmth, and real expertise but this office does exactly that. I will definitely be returning and referring others.

The first thing i did was take advantage of the highest allowance, $500 for Medicare Advantage…read more The thing i didn't like was that you have to go the a retail optical shop to pick out the frames, and that's another trip! I wish they would have told me at time of booking because I didn't allow time after visiting I don't like unexpected inconveniences especially when i would not be in that area for another week. I just wonder what other unexpected inconveniences I would recurve there so I switched to Humana.

What can I say? This place took care of me. Extremely nice staff. Huge showroom. I just got my…read moreMeta RayBans from Lexi, she made it happen. They actually fill your prescription with them, and you're able to get them through insurance. HIGHLY recommend. I drove an hour to get these. Thank you Americas Best!

I really enjoyed my visit here. The Dr. was very professional and personable. I did have to wait a…read morelittle bit but it was the end of the day and he had some patients who required additional time. I appreciated the explanation. Barbara was super patient with my daughter and myself as we went thru the purchasing part. This was my first time having vision insurance and she didn't try to upsell me or push anything. My daughter is special needs and she was especially kind and gracious to us. There was also another lady named Natae, she was awesome too. We talked about her dog who was her fur baby. Very personable. When I went to pick our glasses up which took a week; they helped fit us perfectly and they entertained my daughter's million questions. I would recommend the team here for sure.

Great staff, and Dr. Reimbold is a fantastic eye doctor. They also have an incredible selection of…read moreframes.

Absolutely fantastic experience from start to finish. Dr Reimbold and her staff are fantastic.read more