Recently purchased frames off the store's website that goes by the name of Luxury Readers. Took…read moreseveral weeks to receive my order. Only received updates if I reached out. Finally received my frames, damaged box, damaged case, and damaged frames. Terribly expensive loss. I immediately reached out to Blink and sent photos. I received a phone call back the next morning presumably from the owner or manager accusing me of performing a bait and switch Specifically was told that I was trying to exchange used frames for new ones. No real proof, just a lot of accusation. My attempt at returning it resulted in the owner wanting me to jump through several hoops and not following his own policy. Every obstruction that could be setup, was setup. I called Lunor and they fixed the issue without hesitation. If you want to be talked down to, be accused of outlandish lies, and don't want at least average customer service, then I would highly encourage you to purchase from this establishment.

Bought a pair of Anne & Valentin frames online from Blink. Website said frames could be returned in…read more10 days which I did . That was September 28, 2025. Today, October 31, 2025, I still have not gotten a refund although Blink acknowledged they received the return. They are holding my $477.00 and who knows how many other online customer's money. Dishonest merchants. Beware if you buy online

The doctors and staff at this office in particular are exceptional. They really take the necessary…read moretime to listen to the patient and understand their needs. They are more than willing to try different options and adjust prescriptions as needed. Appointments run on time, and the office is very clean and spacious.

I am pleased to announce that the eye glass hunt for my son is finally over! Glasses have now…read moreofficially been ordered, and in two to three weeks we should have them. My son is looking forward to feeling like a hipster in his new Ray-Bans, and we're thrilled that we were able to utilize our VSP insurance to the fullest. Shopping for glasses at this particular location couldn't have been easier, and it really helped that we came in knowing what we were looking for. They didn't have my son's frames in stock, so they custom ordered them. Since we had to use our VSP insurance, they will go to a VSP lab before being shipped back to the store. It will be well worth the wait, because our insurance saved us a significant amount of money. We saved hundreds. And, no upselling whatsoever. I'm so glad we found this location! The office itself was very clean and Covid safe. They took our temperatures, we filled out a questionnaire, and everyone was wearing masks. We were in and out in no time at all. I'm sorry I forgot the name of the lady who helped us out, because she was amazing and took care of everything for us...including the LensCrafters hold on our VSP account (per prior review). Onsite parking lot. We'll be back for son #2...it's a twin thing!

Dr.Yin and her staff are all very welcoming and great. I've never had an eye exam done before but…read morethey made my first time easygoing and explained everything. I would highly recommend this place!

The office is very nice, new, clean, and well organized. Dr. Yin and her staff are very friendly…read moreand polite. They are really well setup and efficient with exams. You start in one room for initial screening. After that you move to a second room, sit in a comfortable chair that rolls so smoothly you wonder if it's actually in touch with the ground or floating via mag lev. Finally you go to a third and final room where she finishes the exam, shares test results, and orders any lenses you need. I received one or two tests no other optometrist has given me, including a peripheral vision test. It was a great experience, very professional.

I highly recommend My Eye Xpert in Gurnee IL! The staff is extremely personable, knowledgeable, and…read moreCovid-19 friendly! I only take the time to write a review when a business or staff member goes above and beyond with their customer service and everyone at My Eye Xpert met that expectation and then some! The staff truly does put the customer first and really appreciates our business demonstrated by their actions; therefore, when I received service of this caliber, I show my appreciation by writing a well-deserved review! During this unusual time in history with the Covid-19 pandemic I walked into the My Eye Xpert Office in Gurnee IL for another routine eye exam and I was greeted by warm greetings by Amanda who proceeds to ask me to wash my hands for safety then guide me to massage chairs to enjoy while I await next steps. I am pleasantly surprised and enjoy the wonderful massage for about 15 minutes then I am kindly greeted by Mike who proceeds to complete the pre-tests before I meet with Dr. Jeff. Mike explains each procedure and is very professional and polite as he guides me through each step of each test he performs. Afterwards he leads me back to the massage chairs for a short wait before I am introduced to Dr. Jeff . Of course, I am very happy to enjoy another mini massage, so I happily oblige and enjoy the massage chairs again! Next Dr. Jeff escorts me to the eye exam room where I proceed to get my eye exam. Dr. Jeff is truly a qualified and professional ophthalmologist! Not only does he go through the routine eye tests but he's also extremely personable and very easy to talk to, which is helpful because he thoroughly explains the results of the eye exam in clear in concise manner that's very easy to understand. Dr. Jeff explained the adjustments in my prescription were made to both my contacts and eyeglasses to ensure I understood the changes were made for my good for now and going forward. Clearly, he is highly qualified and knows his field well! After my comprehensive eye exam Dr. Jeff gave me trial contacts to wear home and asked Amanda to help me pick out glasses. I was the last appointment of the day (my appointment was at 6pm) and Amanda patiently helped me pick out not one (1) but two (2) frames even though her shift was over for the day! I never felt rushed to hurry up and pick out my glasses so she can leave and go home in fact she told me to take my time and understood picking out glasses is an important decision! Her patience is undeniable and her customer service is incomparable! In essence, I highly recommend My Eye Xpert in Gurnee IL to anyone looking for a comprehensive eye exam during and post Covid-19 pandemic! The entire staff is AMAZING, customer-focused, helpful, personable, knowledgeable, professional, etc. and they have extremely stylish frames. Check out my selfie of the Elton John frames! My visit to My Eye Xpert was more than eye exam it was an eye experience and more (Not a bad idea for a store name, eh?)! If you want more than a typical, boring eye exam then be sure to visit My Eye Xpert and remember to take a selfie wearing the Elton John frames and post it along with your rave review along with mine! Don't believe my review? Go see for yourself!

I caution you to not come here to buy any of their products. Whether it's frame or lenses. Your…read moreinsurance coverage does not matter. Their prices are so high that even if you have insurance coverage you'd still pay as if you don't have insurance. And if you don't have insurance, forget about it. I will give you a specific example. Their frame with Prada brand model PR A 13V is priced at over 600 usd, while online with exact same model and brand it's only 200 usd +. Same with their lens. The cost outside with insurance is same cost with them with insurance. If you ever decide to buy from them look it up first online like from glassesusa.com or other online sites. Hope this saves you some money

I've been coming here for a very long time and the three doctors are all great. Actually thinking…read moreabout it maybe I've only had Daughetry and recently, Pak as my doctor. It's possible I had Ricketts, but that might have been when I was younger. Everything is on time and the staff are friendly, patient, helpful, when trying out glasses or ordering or paying etc. The office/store is very clean. There is a small chess or tic-tac-toe set I've never used. There is a free water cooler in the back. Once I tried to use contacts here and they were patient as I fumbled for twenty minutes or so (to this day I still use glasses). It's right next to the Libertyville Metra station, which is convenient if you live in Chicago. I usually set aside 60-90 minutes for the time I'll be at the office when getting a checkup.

I've been a customer since I moved to Libertyville 9 years ago. I've gone through many eye care…read moreprofessionals since I was in 6th grade. I (or my parents) have chosen most based on cost, and have had mediocre at best results. When the time came for an upgrade I decided I would search for value, not cost. I visited a few highly rated establishments, and decided on 730 North. I was glad I did, because it was the best experience I have ever had with my vision. Really nice people that take their time to get it right and listen to my concerns. My first experience was great but something was off with one of the lenses. They ordered a replacement and honestly after that I had the best vision I ever remember having. I just recently upgraded again and my experience was once again terrific. Not the cheapest, but in my opinion the best value.

SCAM!!!!!!!! Please…read morebeware of visiting this facility! They intentionally don't give you a copy of your contact prescription by saying you can grab it after you pick up your "free contact sample". I couldn't make it back to pick up my sample and when I called today they pretend like someone was supposed to give it to me. Too bad this exact same thing happened last year so I know they don't give it to you! To make matters worse if you call to get your prescription they claim they don't have access to email but can fax it! Not sure who has a fax machine sitting at home in 2024. Obviously their intention is to have you come back to pick up this free contact sample two weeks later so they can sell you contacts. AND if you call their office you're greeted by Jasmine who obviously isn't experienced with helping customers, talks over you and is outright rude! And she's apparently their office manager. I've NEVER been to an eye Dr in which they hold your prescription hostage! Don't trust this place and go somewhere else around the area. My radar should have gone off when I was in the office for my check up and Jasmine was bullying this older woman. Making it seem like any question she had was an inconvenience and treating her like a criminal. The older woman was just asking why the glasses were so expensive and what she could do to get the price down. I wanted to earn everyone that this is not your place. I've lived here for 20+ years and never had this experience with any other eye dr. I will be taking my business elsewhere.

If they say they are in-network & take your eye insurance-they should cover exam & part of contacts!read more

I came here for the first time today for an eye exam, eyeglasses and contact lenses. The employees…read morewere friendly, the place was clean, modern with a large selection. Special note: Tammy is a star! I appreciate the stellar service.

Was looking for a shop open on Sundays - and it turned out that they had a same day, last of the…read moreday appointment. The whole staff was courteous and professional; however, Dr. Weinstein (the Optimetrist) and Sylvia (the Optician) truly stood out. Dr. Weinstein took extra time and caution to do a complete exam including a skilled slit lamp one as there were a few surprising findings in my vision. She also proved to have a deeper knowledge of retinal pigmented lesions than any Optometrist I've encountered before. Sylvia pushed me to try more frames than I typically would have, if anything trying to downsale me on some, and provided (excellent) advice not solely on the looks of the frame but also the most detailed fit advice for frames that I've had (and I had good opticians before). All of this extra care from their team happened without making me feel rushed in any way, although we were getting perilously close to their closing time. A++ service for both eye health and optics!

Shop the rest and then go to the BEST!…read more As a medical professional, Who has worn glasses for 40 years, I have dealt with everybody from Montgomery Ward to the finest boutique's on the North Shore. You certainly can pay 2 and 3 times the money; however, if you are using a self-funded FSA or HSA this is going to be your best value. Never had to return for refit. Never had to have a remanufacture. The 1 lens that I left in the sun on a car dashboard and warped from my negligence was replaced with a pair of brand-new lenses under warranty. (In under a week) They carry top end to mid-priced frames and are willing to order the upscale designer one's for you. The best feature is their lab staff, who specifically understood my needs Computer to patient 10 hours a day demands appropriate density lens with the proper coatings! You cannot get those blanks for $50 apiece. investing in the quality of the lens material is a must to obtain progressive lenses that do not create eyestrain, halos, floaters and double vision. I have never had a problem with the products they recommended! The quality of the work speaks for itself If you are unhappy with the product or the service You did not take their advice!! I have 100s of clients who complained about their optometry, ophthalmology and retina specialists. Their glasses tend to come from Walmart or cheaper You do get what you pay for

Yall please do not come here!! This place has many bad reviews for a reason!!!! I was told my…read moreglasses would take 2-3 weeks to arrive and now a month has passed and I still have no idea when or if my glasses are even coming. When I called to ask if they could track my glasses or tell me why it's taking so long they had no answers and were extremely unhelpful. The staff is nice enough but seriously just avoid this place.

Always a pleasure. The staff is kind and will work with you. They have a great variety of frames…read moreto choose from. I had Versace and this time I purchased Swarovski. These are bold, out of my norm, but do love them. They offer sunglasses and contacts as well. The doctors are very nice as well.

I love their glasses selection. Staff is super helpful too. Easy and quick to get intoread more

Dr. Drey and his staff are second to none! Dr. Drey told me more about my eyes in my first…read moreappointment with him than any other doctor in my 66 years! He is thorough in his examination and listens to what you tell him. My new contacts are here and are just what I expected after my visit with Dr. Drey... wonderful!|

From the owner: Lake Forest Family Eyecare provides full scope general and specialty eyecare for all ages. Dr. Eric…read moreDrey provides general eye care for glasses/contact lenses and specialty care for pediatric myopia management, keratoconus, glaucoma, diabetic eyecare, and urgent eyecare. Glasses and contacts are offered for all ages that include brands such as Oliver Peoples, Tom Ford, Gucci, Prada, and Ray Ban. Dr. Drey also has a second location, Franklin Eyecare, in downtown Chicago. We are looking forward to meeting you and your family.