I had the WORST experience shopping at this Target today. I had about six things in my cart, and I had Target and manufacturer coupons for some of the items. Target's coupon policy is to allow one Target coupon and one manufacturer item per item. When I went through the check-out lane, the extremely rude cashier said that I wasn't allowed to use both coupons. I asked her if Target had recently changed their coupon policy because I had used the same method a few days prior in the same exact store. She said no, rolled her eyes, and looked at me like I was an idiot. I said that it was fine, but I no longer wished to purchase the products if I wasn't able to use the coupon. She proceeded to speak with another cashier, who assured her that I was correct and was able to use the coupons. My rude cashier began to argue with the other cashier telling her loudly that we were wrong and she wasn't going to get in trouble for us. I reminded her that it was fine, but I no longer wished to buy the products. The other cashier just told my rude cashier to ring the coupons up- She sighed and proceeded to do so, and then decided again that I wouldn't be able to use them. She spoke to me as if I was a little child, saying that I couldn't use the coupons because it would be over the product's price. I reminded her of Target's coupon policy, which will automatically change the coupon price after it's scanned to simply make the product free instead of giving extra credit on your purchase. She lectured me again, and I reminded her yet again in a calm voice- that's fine, but I do not wish to purchase the products. She then proceeded to become even snippier-"What, you don't want any of this?" I told her no, I've told you several times that it's not a big deal but I don't want to purchase any of these products, and I'd like my coupons back. She collected the coupons up and shoved them in my hands- again reminding me that I was wrong and should just buy the products. I told her that it was fine, but I'll just purchase the products at another Target that will honor Target's coupon policy. She shot me an extremely rude look and rolled her eyes.
I tried several times to get her to cancel the purchase and return my coupons because there were so many people in line, and I didn't want to hold up the line- but she refused to do so and kept trying to ask other cashiers- who ended up telling her that I was right, yet she refused to listen to them either. Even the customers behind me were rolling their eyes at the cashiers rudeness.
I will not be returning to this Target if the cashiers intend to treat customers following Target's policies as thieves or crooks. I am not trying to rob Target- Target is fully aware of manufacturer coupons and adjust their sale prices and Target coupon offers accordingly. In addition, Target gets reimbursed for all manufacturer coupons, so even if I get a product for free, Target still gets paid in the end. I will be speaking to Target's Customer Service department, and I will not be returning to this location. read more