Both the swatch that I received from the designer Tiffany and from the factory are darker than the…read moreactual stools that I have received. I'm kind of disappointed. Now I have to worry about getting the fabric dirty soon.

So we were lamp hunting having moved our son into the freshmen dorms at the local university…read more naturally seeing one of our favorite places to procure furniture we ventured in. Room and Board are purveyors of fine furniture. The vast majority of what they sell is made in the US and are one of those lifetime purchases because of the quality. For us in particular the aesthetic of many of what they sell fit perfectly in our Eichler (Mid-Century modern) home. We were pleased to find a new shelving system there. We have tried for some time to find a Wegener shelving system. However, the ridiculous prices for this iconic bit of mid century modern is beyond out means. However, they now make a modern version. The sales person and I spent a bit talking about Wegener's designs and we went on our way. This is a smaller R&B but the service we have come to expect is the exact same as we have experienced in the San Francisco store. Unobtrusive and helpful is the best description. Unlike other places where you are almost stalked, you can roam and contemplate to your hearts content

Very profesional and great service. Came even before the…read moredue date I'm very happy with my purchase and with the company

The customer service was terrific! John went the extra mile to help me locate all the furniture…read morepieces I needed. They were even having a special sale which helped with the price.

Collins was fantastic to work with and made our entire living room project feel easy and fun. She…read moretook the time to carefully review photos of our space and then pulled everything together into a cohesive design that really fits how we live. We also appreciated how she encouraged us to think outside the box and consider pieces and combinations we normally wouldn't have chosen on our own. Collins has a great eye for style, communicated clearly with us throughout the process, and made sure we felt confident in every decision. We would definitely work with her again and highly recommend her.

Before you buy anything of value from this company, research who is providing the warranty on the…read moreback end. We bought our kitchen table, dining chairs and bar stools from this company and they hoodwinked us into the extended warranty coverage we paid an arm and a leg for all of it but because the furniture was so expensive, we wanted to take extra precaution to protect ourselves under their guidance. The dining table wobbles about 6-8 inches side to side so we of course called the warranty company immediately: Montage Furniture Services and I wish I had looked them up before purchasing, use this link to see what I mean: https://www.yelp.com/biz/montage-furniture-services-grand-rapids-3?uid=UtDciJwyX9dhdTd6KblxjA&utm_campaign=www_business_share_popup&utm_medium=copy_link&utm_source=(direct) They told us on the phone call that if we happened to spill nail polish on the table they could entertain our call but because ours is an actual safety issue (we have little kids), there is nothing they can do. They will not entertain even looking into the problem, immediate denial. When tried to get a rep on the phone thinking a human would help. Shelly did not and in fact tried to tell us that we couldn't wait on hold to speak to a supervisor even, it was aganist "the rules". This company that Arhaus has aligned with is a complete scam. Beware when buying anything from this company and what you will have to deal with (and pay for again) on the backend. Extremely disappointing to position yourself as luxury when you get better service and likely product from a more affordable company.

I spend many hours sitting at my desk working on my computer. I need a comfortable, highly…read moreadjustable, highly supportive ergonomic chair, and I want the chair to last. When the pneumatic height adjustment finally gave out on my last chair (after 15 years!), I gave serious thought to investing in Herman Miller's Aeron chair. When the chair went on sale, I went into DWR to sit in the chair, see how it felt and play with the adjustments. The saleswoman who helped me seemed nice enough at the start and was able to answer many of my questions. Then, I told her I have an Eames desk and would like to roll the chair over to one so I could see if the chair could be adjusted high enough to allow me to comfortably work with my keyboard on the desk's surface. The woman had no idea what desk I was talking about, and when I tried to describe it to her, she told me I don't have an Eames desk and took me over to a different desk and said that's the desk I have. Uh, no it isn't. We went back and forth on this until I convinced her to look up my desk on her computer. When she found it, she said they don't have it in the store and offered no apology for her rudeness. We then focused on the chair, she took me through the different adjustments, it was everything I wanted and needed, we proceeded with the sale, she walked me through the next steps, and that was that. Overall, this chair has been a great investment. It's everything I needed and wanted, and I was very happy to get it on sale for 20% off. I was also very happy to walk out of the store and leave that saleswoman behind.

My positive experience is specifically with Fabricio who was kind and patient. I've been in the…read morestore just to browse a few times, and it was honestly a mixed experience more similar with other reviewers' sentiments. But Fabricio is experienced and authentic. I know the selection on the floor may not always be exactly what you need, but Fabricio is willing to pull up different options on his laptop and have you take a peek even making a suggestion or two without being pushy. I think depending on your personal style this store is a hit or miss. The pieces are on the higher price point catered toward clients more concerned about longevity in lasting pieces.

I have upgraded my rating to 4 stars because the company is working to resolve our issues…read more My prior review is as follows: We bought two very expensive Natuzzi Italia swivel arm chairs and they were delivered this week after a three month wait. The sales person was helpful and friendly, but the quality of the delivered products was poor. One of the chairs had its base installed upside down (felt on the top instead of the bottom). This appeared to be intentional, because the side that was supposed to be on the top was severely scratched. The delivery people took the chair to be "fixed" but so far we have no idea how or how well they will to do this. My confidence in this company is very low at the moment. Additionally, the fabric on the chairs is poorly upholstered. There are lots of unsightly wrinkles, and the seams are a bit uneven. For a high end brand that charges top dollar, these levels of quality and service are completely unacceptable. If the company makes things right for us, I will amend this review.

What an incredible shopping experience I had! About a month ago, I injured my back and made the…read moredecision a new sofa with reclining features would be a good solution. I went to Natuzzi in UTC and was immediately greeted and taken care of by Marcos Camberos. After explaining what I was looking for and why, Marcos had me try several sofas that offered the features I wanted. After three hours, I selected two sofas that fit my needs but wasn't sure how they would fit in my space. Marcos came to my home, measured and after many hours and a second trip to my home, he was able to create a configuration with the modular pieces that would fit beautifully and provide me every feature I wanted. His professionalism, knowledge and determination to find a solution was well beyond anything I could have expected. He demonstrated a positive, fun shopping experience and was able to patiently answer every question I asked. With his guidance, I selected a gorgeous fabric that worked with my other furnishings and the order was placed. I can't wait to receive my sofa and have Marcos over to try it with me. Thank you Marcos for taking such great care of me. My back and I will be eternally grateful! And you are now a friend forever! Arlene

Michael, the interior designer, was simply awesome. Patient, gave us ideas about options and truly…read morecared that we made the right choice for our space and needs. First time purchasing at this store. The new furniture has not yet arrived, but wanted to make sure Michael was mentioned as he truly is the standard bearer for customer service. Beautiful store.

Beautiful inside and the people are all very helpful. I was remodeling my house and needed a few…read moreitems and they were happy to help.

Very cool and friendly store with lots of great gifts, attractive furniture, unique home decor, and…read moreinternational food items.... Probably the most outstanding aspect of this store (for me) is the customer service...I'm always treated well here by all the employees (and not just one or two, as is usually the case in a larger store). When I called about a specific type of item the associate who answered immediately found what I was looking for and reassured me they would place a hold on the item until I arrived. When I did get to the store and purchase the item (right before the store closed) another employee helped me carry the very bulky furniture piece out to my car. This is a very fun place to browse and look around....it almost feels like I'm shopping at a museum store...

I've always liked shopping at World Market. They have all kinds of cool home decor, food, snacks,…read morefurniture, kitchen gadgets, and most importantly, a Hello Kitty collection! I've been searching for Hello Kitty tea cups to add to my growing collection and hit the jackpot during my visit last Friday. Lucky me, they were on sale. I grabbed a dozen of the tea cups and some other goodies. Service was excellent. The cashier was very friendly and carefully wrapped my items snd double bagged. I was very pleased with my shopping experience!

If you are into kitchen appliances, tools, and gadgets like I am, Crate & Barrel is the place for…read moreyou. They have everything from toasters to measuring cups. They carry mostly high-quality brands, but they're a bit pricey. This location at UTC is HUGE and spacious. You can spend hours in there looking for stuff. Their staff is friendlier than most places, which can be good or bad (if you just want to browse). Overall, I usually go here if I want to get something for the kitchen that I can not find at other kitchen stores.

Joseph bond at crate and barrel utc is the best person I've ever worked with. He's so helpful when…read moreit comes to design , placement , product, everything ! I can't even describe how much he made designing the living room an enjoyable and easy experience. He know's what's he's talking about more than anyone I have came across and I never been so happy and confident to buy furniture. Thank you a million times Joseph !

Service, selection and staff all amazing. We shop all of the time from CB2 and always have a…read morepositive experience. Brooke and Kyle are fantastic.

I walked around with ease without someone following me which was nice. Finally an associate ask…read morewhether they could assist me with anything. She was polite, kind and answered a few questions. The value of CB2 is not your average furniture but it it great quality. Still need to make a decision which couch I am going to purchase.

I've come into this store a few times looking at furniture for a project in my home. I've been…read morelucky in sitting with someone explaining me and showing me different fabrics. Once our room is set up, I'll order the 2 chaises I want. I also want to commend the salesperson who found my husband's brand new Apple Store purchase sitting on the sofa while he was waiting for me. We walked around and were sitting down at Season 52 when I noticed he didn't have his bag!! He went over and the salesperson saw he had left it and gave it back to him. He truly appreciated that!! We both did!

This place sucks 5 months to get bar stools lol you people are a joke how are you even in business…read more And who in the hell is running this terrible place Why would anyone run a retail local where it takes a 1/2 year to get a product NEVER give your money to this place!