I wanted to express my disappointment and embarrassment from my experience at the Target location in Santee on 1/15/2019 . I went online to order the new iPhone, as it advertises a $100 gift card when activating a new phone (not a new line). I made it to where I can go there after work to activate it and get the gift card. The woman in the Target tech department was very helpful and super nice. She was helping me and another costumer at the same time, as she had two computers.
We ended up working together for about an hour and half. The woman next to me went to pay first, and this is when the Target tech saw there was no gift card. We looked more into it and finally saw it says new line after you zoom in and click a bunch of links. Mind you, the other woman and I said this was the only reason we came to do this at Target. We even checked with the tech employee before starting all of this. Even on the signs in the store, it says the same thing, online "$100 gift card with an activation." It says nothing about a new line.
We then asked if we could speak with a manager as we were misled. She then messaged her boss, who said to take it up with Target. She then called a Lead over the radio, and the guy said he would honor the gift card, but he had to clock out and instructed her to call another lead, Cindy. Once her name came up, everyone in the tech department looked like, "she might not give you a gift card because she can be 'grumpy' or 'it depends on her mood'." Cindy walks over to talk to the tech employee, and even though we both were standing next to each other and she had paid first (I had every intention of paying as well, I just waiting on the gift card problem to be resolved), Cindy only honors the gift card for the woman next to me. She just told me that I have to take it up with online. I then told her I did it online, but it wasn't showing up, so she had to cancel it and redo the whole thing so I'd be able to get the gift card and phone in store.
I was truly one step behind and she couldn't honor the gift card? But you can for the lady next to me because she paid for hers first? I was so embarrassed and upset on how I was spoken to. I felt as if I didn't matter when I spend enough time and money at Target, let alone Santee Target. I do not understand how she said no to me and yes to the other lady when we were there for the same reason.
The tech employee told me I could try to come back tomorrow with a different lead -- a "nicer lead". I was going to try, but I was embarrassed and felt uncomfortable being back after being treated the way I was in front of another customer and the other employees. I am honestly not sure if I will ever go back to that Target, as I've even seen Cindy most of the time I go there since I work across the street. It would be one thing If we both couldn't get gift cards, but it's bad customer service to only honor the other customer because she paid before me. Even if the lead before her said he would take care of both of us, Cindy couldn't care less and didn't let me finish explaining myself before walking away and ignoring me. Needless to say, I took my business elsewhere. I will be letting my family and friends know about this experience as well. read more