I had almost given up finding replacement leather cushions for two Siesta Scandinavian chairs that…read moreI had purchased over 40 years ago--till I remembered the name of the store in Syracuse where I lived at the time. Bingo! Kathy knew exactly what I was looking for and helped me select just the right item--two of them in fact. They just arrived and they are perfect. Could not be happier. Quality products and excellent service--a rare combination nowdays.

One of a kind in CNY! Unfortunately, this gem is bookended by two dilapidated, empty stores, but…read moredon't let that deter you. Even if you're not in the market for new furniture, you could easily spend an hour here just browsing the high quality, unique pieces in a bright, clean setting. (Full disclosure? My girlfriend and I spent well over an hour yesterday.) This business has top of the line, contemporary furniture from all over the world. There are two floors with an incredible selection of living room, bedroom, and dining room pieces. The owner is knowledgeable, personable and low key. This business has the "wow" factor.

I have waited nearly 2 years for a large order I placed. I figured part of the wait time was due to…read morethe stress of the pandemic. Now I've been trying to get in contact with anyone who works at Home Decor and no phone calls seem to be going through. Any attempts at correspondence fail. I paid for my order 2 years ago and have not received any piece of furniture. Do not do business with this company.

Do not shop for furniture here, I've been waiting for 2 months for my furniture. The Worker said…read morethey would call in a week to let me know what furniture they get in stock and I never received a call. Now all of a sudden it's closed again and none of my calls and emails are being answered. The place seems fishy

One year ago I purchased furniture from Raymour and Flanigan and I was looking for the cheapest…read morestuff knowing that I would only be living here for a year and the cost of moving furniture to my next city would greatly exceed the cost of all the furniture I bought. I was very happy with the table and chairs I had purchased. The couch was one of the cheapest they sold, not surprisingly, the cushioning became a little flattened over the year. Overall I am happy with the quality considering the price. Recently I was here at this Dewitt location looking to purchase a bed, table and chairs for the next apartment I will be moving to. I initially thought I wanted to purchase a Tempurpedic bed since one of my close friends has been so happy with hers for the past 5 years. The sale associate Michael C. was very helpful and knowledgeable about the different options and I ended up selecting an iComfort by Serta insead. The Serta mattress I selected was about $2000 for a queen which was within my budget for a mattress. The day I returned to the store to purchase the mattress Michael was not there but I was helped by Henre. I purchased the mattress, a table and chairs. Henre gave me a discount on the table and chairs. However, these were the same table and chairs I had previously bought for my current apartment in Syracuse so I knew that the price he gave me was the usual "sale" price that I paid one year ago at a nearby Raymour and Flanigans. The apartment I am moving into in Manhattan is a co-op that requires all companies making deliveries to submit insurance documents and schedule the delivery with the management company. I gave the Dewitt store sample documents so that they knew what I needed. When I called the store the day after I purchased the furniture to find out if the delivery had been scheduled it was explained to me that it is the corporate office that schedules these things. When I called the corporate office they said they usually only schedule deliveries the day prior. This made me nervous since I wanted a confirmed delivery time further in advance, but luckily I received a call a few ours later telling me the delivery time would be between 1-4pm. Then on the day of delivery I got a call at noon saying they were 30 minutes away. They showed up 45 minutes later and set up the furniture without a problem. So it all worked out well!!!

I purchased a bedframe with a bedroom set 2 yrs ago. Wound up POOR quality, bedframe broke. Good…read moreluck trying to get through to customer service either online or via phone. Customer service is TERRIBLE! Do NOT buy from them

Before I retired in 2021 I had a list of big ticket items to purchase...new mattress, laptop, cell…read morephone, sofa & loveseat. It was in the time of COVID and we had to wait for 9 months for the delivery of our new sofa and loveseat. It arrived and...I hated it. The color was blah, my feet didn't touch the floor, the seats seemed lopsided with the stuffing. Then, the tears in the seams started. We purchased the furniture from Adirondack Furniture Company so I sent them pictures of the issues. They sent out a repairman. He did a great job, but the next year there were more rips in the fabric and pilling and fabric pulling apart, which we spent extra for the uber durable upholstery. This past spring, bless their hearts, I sent another email about rips in the head rests. Well, the furniture company, Adirondack Furniture Company, reached out to me and offered 100% store credit to get all new furniture 4 years after our purchase date. People...I think this is unheard of in today's world. Today I ordered a new custom recliner (for Buddy) and a new sofa, and I still have a store credit to apply to a chair for me...all expenses, including delivery and removal of the old furniture, is being covered by Adirondack Furniture Company. These folks stand behind their products! I am incredulous.

Beautiful furniture, lamps, clocks. High quality wood, no particle board. Absolutely worth going to…read moresee what they have. Biggest issue? If you are unable to use the stairs to enter and exit the store, then you are going to have to either pass up the chance to visit the showroom or see if they will allow you to enter via another means. The loading dock is not wheelchair accessible. This is a huge problem for persons with ambulatory concerns. The store has a location in (north) Utica, New York that is a ground floor showroom. If you like the Adirondack style, then I want to mention and encourage you to visit ADK Home in Old Forge, New York. They have a Facebook page but they don't display much in inventory there. Visit before and after snowfall. Friday nights is an "art walk" event that the local galleries sponsor. Their website is https://www.facebook.com/WildernessInteriors/

Great deals on furniture and super friendly and helpful staff. Start to finish great experience…read more New store , clean and pleasant.

DO NOT BUY FROM THIS COMPANY!!! Their customer service is horrible not to mention their items are…read moreall cheap and second hand merchandise. I got a living room sofa set from them, 1st delivery didn't happen, I took off from work sat around all day waiting for a call or text, didn't happen. Second attempt, my husband took off, again no calls or text from the driver or the company. Needless to say there were alot of calls made on our part, with a 3rd scheduled delivery, they were 4 1/2 hours late, showed up drunk or on drugs maybe, went 3 doors down to the neighbor's house. I had to go get them. Do they not have a delivery address with the house #? I was baffled. Got inside about to take the plastic off the sofa and there is a huge hole in the middle. I immediately refused the furniture and had them leave. Called American Freight and was told my entire order would be refunded including shipping, which as you might have guessed did not happen! They're frauds, end of story. Take your business elsewhere, I sure did!

Totally ruined what should have been an exciting time getting all new appliances. on the day of…read moredelivery they informed us they couldn't do the installation for another 10 days. Spent almost $12,000.00 and had to scramble to find someone to help us get these installed. I'd never go back.

19 foot gash in my hardwood flooring for 6 months now after using this company's delivery team…read more They refuse to call me and my apartment complex to fix the destruction they caused in a historical building. My floors are over 100 years old and they caused permanent damage and refuse to fix it. I highly do not recommend this company

Our experiences: When my husband and I married thirty-five years ago, we purchased a La-Z-Boy…read morereclining chair. The quality of that chair was exceptional. Since that time, I have noticed a tremendous decline in their workmanship. We purchased a reclining sofa and a chair on 8/24/2012. The couch did show wear rather quickly, and eventually the screws kept coming out of the footrest. The chair remained in remarkable shape. Our most recent purchases were on 09/07/2023 (a reclining sofa, lamps, and various ornamental items) and on 05/09/2024 (the matching loveseat). I would love to attach the photos of the sagging sofa, the gaps between the cushions on the back of the sofa, the gouges in the wall made by the loveseat, and the torn leather and ripped metal on the back of the loveseat. I called the store and customer service because of the deteriorating condition of the furniture in such a short amount of time, given there are only two seniors that live in the house. Apparently, the replacement parts are free under the warranty; labor is not because it costs $160.00 an hour! It boils down to this: I will never set foot in another La-Z-Boy store, and I will never recommend La-Z-Boy to another person, but I will recommend people going to hometown-based stores, as they appear to care more about customer loyalty, customer satisfaction, and customer service. In my eyes, the fairy tale of thinking La-Z-Boy has exceptional products is over.

DO NOT BUY FROM THEM! I ordered furniture from the store manager, Tom Hawn, four months ago. I paid…read more$6,000 for a recliner, couch and protection plan. All that I have four months later is a chair with a defect in the leather. Two couches came in defective and Comfort Care which I paid $500 for furniture protection and repair has not contacted me even though Tom said he called them three times. Tom has told me that he would call on specific days and he never did. He never offered me anything for all of the inconvenience of not having furniture for three months. My last communication with him was two months ago. I asked for his manager's name and number to help resolve the situation. He said "no" and hung up on me. This is by far the worst merchant I have worked with. I am sad that the La-Z-Boy name is not one to be trusted. I have worked in customer service for 35 years and if anyone that works with me acted this way, they would be fired!

Outstanding! Love our couch and love seat! Great quality and price, customer service above and…read morebeyond. We will definitely be buying here again.

only giving one star because I have to. I went there to buy a couch there was ignored even though…read morestore was empty. when the salesmen finally came over to us he said his name was todd he was pushy and rude. all he did was try to up sell us asshole. beware of this store very shady people.