To be honest, I am completely shocked by all the negative reviews. My experience was nothing but…read moreperfection. As soon as my husband and I arrived we were pleasantly welcomed by Zabdi, one of the designers. She was extremely patient and understanding (as we had our 2 kids in tow) and spent time with us to help with our best choices for a new dining room set. She was informative, efficient and incredibly helpful. It's only been a few weeks and I've already contacted to schedule our delivery. This was exceptional from beginning to end, and I will highly recommend them! I must say that I also had to pop into their store in Chestnut Hill, and the designer there was also equally wonderful even though I told her I was already working with someone from another store.

Does not deserve a star. Extremely unprofessional and one of the worst places to buy furniture…read morefrom. Bought the leather reclining versa from here and the colors start peeling less than 6 months. been talking with them for the past 6 months and all I got was lousy service. Technician came to the house and applied a dye which made the problem worser. Technician assured that it will be taken care and when I called the store manager he promptly noted that the technician said its user issue. Do not have pets but the store manager kept asking me if pets damaged it. Overpriced for such crappy furniture, please save your money

Walked in to browse sofa for my new apartment. The store is beautiful with lots of nice furnitures,…read morenice selection of Italian leather sofas. Terry, at the store was very nice to give us elaborate details about the products we liked. It was the good customer sevice and good deal they gave us we ended up purchasing the product. John, the owner was professional and flexible enough to deliver the sofa to us according to our time frame. We are planning to purchase a dining table too from them. Higly recommemed Metropolitan Furniture!

Absolute gem of a furniture place..MUST VISIT..!! This place is not so attractive when looked from…read moreoutside but when you enter, it's a different world. Loved every piece of furniture there..

Judith stayed late on a Sunday to help me find a new couch and pick out the coloring. I'm so…read moreappreciative to her! Thanks Judith!

Please do not purchase furniture! After 6 mo leather furniture faded from black to brown.( not in…read moresunlight ) When I contacted Pottery barn NO ONE called me back or emailed me. I tried to contact sales person however the Burlington store had closed so sales person obviously could not help! I tried 3 times to call Pottery barn customer service stating that they would get back to me ! NEVER returned my call!! Wish i could leave pictures .. $5000 gone

Excellent service here each time we've been in. We had trouble with our earned points on the west…read moreelm card and a lovely young lady helped make sure we got the store Credit due to us! They are so knowledgeable and just as importantly, willing to help. Other WE stores I have not gotten the same attitude or expertise. Then after buying our Andres extra long couch we decided we do indeed need the ottoman as well. Unfortunately the fabric and the legs were no longer available online. We took our problem to many WE stores and the associates were confused, they didn't have a solution for us and we couldn't buy the floor model that was our exact ottoman needed. We came tot his store in Burlington and the sale associate has no idea what the problem was and got us the exact ottoman in the exact fabric and leg finish we needed!! (Worn mental velvet and black and brass) its insanity bc we went to two other stores and the associate and managers were perplex how to get what we wanted. We came here and we took that ottoman in a box HOME, same day! Thanks so much for your help associate #378071!! And Craig who worked in back and helped find a way to squeeeeeeze the box into the car while our baby slept! Great store, great team!

Jim was outstanding in store today. I had an issue with a final select of lights and he didn't even…read morebat an eye, just helped me figure out the issue. I've been shopping here for years and I was impressed today. Thank you!

RETURN OF THE WALNUT PANCAKE…read more A couple of weeks ago, I bought a beautiful walnut dining table from Joss & Main. There was only one problem: it was enormous. I had somehow convinced myself that a 54-inch round table was exactly what I needed for mahjong. It wasn't. My friends were practically launching tiles across the table because nobody could reach the middle. By the end of our first game, one of my friends was actually uncomfortable from reaching. My gorgeous new table had become what I affectionately started calling the walnut pancake. It was beautiful, but it simply wasn't going to work. So I called Joss & Main, and eventually I reached Adele in the Specialized Supervisor department. That's where the story changed. Adele didn't just listen--she took ownership. She helped arrange the return and found a smaller, more rustic table that actually fits both the room and the ski-lodge feeling I've created in my home. She understood what I was trying to accomplish, and suddenly the conversation wasn't simply about returning furniture. It was about finding the right solution. Later, when the logistics became complicated, I connected with Tiffany, the Executive Manager on Wayfair's Executive Service team. We had a fascinating conversation about leadership, culture, customer experience, and what I call the last 50 yards--that critical point where everything a company has promised finally has to come together for the customer. Tiffany listened, engaged honestly, and stayed with the problem until it was resolved. And then came Marco and Nelson. "We're the Rebel Team," they told me when they arrived to pick up the table. I don't know whether they gave themselves that name or someone else did, but I loved it. They were charming, funny and kind. They played with my dog, chatted with me, found the tools they needed, carefully took apart my pristine walnut pancake, and made the final moments of the experience genuinely enjoyable. They reminded me of something I've believed throughout my career: everyone who touches the customer owns a piece of the brand. Sometimes the last people a customer sees leave the most lasting impression. Great companies aren't made great because nothing ever goes wrong. Things go wrong in every organization. What matters is what happens next. Wayfair and Joss & Main have some terrific people, and over the course of this experience I met several of them. Adele, Tiffany, Marco and Nelson each played a different role, but each demonstrated something worth recognizing: ownership, kindness, follow-through, and a desire to get to the right outcome. Those are the behaviors strong cultures identify, celebrate and reinforce. The last 50 yards matter--and when they're filled with people who care about getting the customer across the finish line, they can change the entire story.

It's nice to walk around and see things on display so you can visually picture it in your own home,…read moreetc. before having to commit to buying something online. I couldn't help but notice how beige, white, brown, or black everything was. Literally 0 pops of color. There was 1 green velvet material swivel chair, but other than that, all the couches, pillows, decor pieces, everything were so plain that the whole store was missing personality. I do appreciate the massive floor to ceiling windows so the natural light coming in was phenomenal and really added a nice ambiance to everything as you walk around. The staff was also very kind.

We went to Bostonwood to have a custom-sized bookshelf made. In the store, it was easy to talk…read morethrough measurements and options and see examples. Within a day of our visit and order, we were emailed a CAD drawing of the asymmetrical L-shaped bookshelf for approval (it was exactly as discussed and imagined, but so great to be able to see it to confirm). It was delivered on time (well, maybe it took 7 weeks instead of the estimated 6?), assembled in place as promised, and was wonderful quality. Would absolutely go there again. Not cheap, but great quality furniture.

I bought a desk and an unfinished bookcase from Bostonwood Furniture and am extremely satisfied…read more This was my first time purchasing nicer furniture (I was on a grad school budget until recently!) and the experience was great. I currently live in New York City, but I knew I wanted to go with a New England based business since Maine is home for me. I know there are a lot of New England based furniture shops to choose from, but Bostonwood seemed to offer the best value. The sales and delivery staff were all helpful, professional, and friendly. They even finished and delivered my order a little sooner than quoted. The desk is particularly beautiful and feels sturdy and well-built. The unfinished bookcase is just what I was expecting, and is a huge step up from the discount ones I used to buy back in grad school. I'll certainly return to Bostonwood in the future to replace the rest of my silly grad-school-budget particle board furniture!!

Not attached to the Burlington Mall, but has a very large parking lot. I showed up right when they…read moreopened at 10am, shockingly there was a woman waiting outside to go in and at least 4 other people got out of their cars to go in right when they opened. Was looking for a gift for a kid. They have a small section upstairs but a lot of custom stuff. A few options I could have gone with but it was too pricey. I had seen something online hoping maybe the store had it but they did not. A lot of sales people upstairs felt like I couldn't really enjoy a browsing experience especially since I wasn't trying to invest in anything big. The prices are very high here and their clearance section isn't the greatest. Unfortunately couldn't find anything I wanted to purchase and wouldn't return. $45 for kids bathrobe. $30 for small dinosaur stuffy.

I would avoid this location at all costs, especially if you have a return. The staff clearly does…read morenot value their customers as they will make no exceptions on the return policy, when they have full power and discretion to (judging by almost any other store I've ever been to). These stocked, displayed items amounted to $74, a fraction of the thousands I've spent at Crate and Barrel over the past year. The manager Sarah was especially rude and unhelpful, and while we planned to shop for different items, I'll be taking my business elsewhere.

I walked into the Burlington, Ma location with my daughter, husband and his grandmother. I was…read moreabout to make someone a nice commission, however I was never greeted when I came inside the store. I saw salespeople sitting on couches on their ipads. They saw me but never came over to ask if I needed help with anything. I was going to buy a sectional and a kitchen table today but I'll go see my other salesperson that sold me my chair at the Saugus Store. I miss the Woburn store!!

At first the service was fine, but we had multiple problems with the actual delivery and products…read more First the mattress was 2 inches too short. We had it returned, and then when the replacement arrived the delivery people found a hole in the mattress so didn't even bring it in (which makes sense). Then, when the replacement was supposed to be delivered, they had one not in a box like the first one had come, so they couldn't get it up our stairwell. So we had to call Customer Service and explain, and have them come a fourth time with the product in a box. THEN the delivery people wouldn't take the old mattress away, so we had to schedule yet another visit so another contractor could pick it up and get rid of it. So: beware, and communicate carefully about what you want, whether the mattress needs to be in a box to fit up the stairs, etc.

Think Pottery Barn or West Elm but much, much better. The merchandise is funkier, made of better…read morematerials and sold for good prices. I was so pleased to see a cross section of their upholstered furniture, displaying tied springs and layers of batten. As opposed to stores telling me why their wares are so superior without any peek under the hood. Lots of the furniture, accessories and linens are Indian and Asian in origin or inspiration. Solid, eco-friendly woods are used. Some original pieces of Sheesham wood from India are available for prices that might make Mohr and MacPherson wince.

I regret purchasing a sectional from Arhaus. After a couple years of use I'd say that it is wildly…read moreoverpriced for what it is. If you do purchase from here, be very wary of deceptive 0% financing that they try to push on you.

I've been in and out of furniture stores after purchasing my first home. The team in the Burlington…read morelocation was amazing and so helpful. Had to wait awhile to get my items but so worth the wait!

I don't say this lightly - I've had one of the absolute worst customer experiences of my life…read moredealing with MG+BW. Back at the end of summer last year (~August 2020) I placed an order with an associate at the Burlington location using a gift card that wouldn't go through online. She assured me that the order for a console table and several decorative boxes would go through simply and I would be contacted for shipping and delivery options. Months went by. MONTHS. During which time I called and emailed multiple times and showed up to the store on several different occasions. During a global pandemic, I might add. I was finally able to get the original associate to find the order (which she had forgotten to place several times and only put through after my fourth call) and see that the console table I had wanted wasn't actually available anymore (when I would have found out this information without going into the store one can only guess at). She found a 'replacement' and said that we would be all set... Fast forward to December 28th. Still nothing; neither package, nor call, nor email letting me know where my order was even after more phone calls to the store. At this point the manager of the store was sick of hearing my voice at the end of the call, which was fun for me as a customer. On December 28th I reached out to corporate customer service to explain how poor of an experience I had and see if I could get any help. I could go into far more detail here but anyone reading this gets the point - it's April 8th now and I STILL do not have my console table. The customer service person was able to get me the decorative boxes fairly quickly... and then that was followed by even more errors, miscommunications and a clear disregard for my 'small' order (of over $1,000, I might add). Word to the wise here; their prices are not worth the hassle nor the outcome. Once I get my furniture delivered (if ever) I will never be dealing with Mitchell Gold + Bob Williams again.