I live in Chicago now but have a home in Florida. A few weeks before Christmas i lost a crown and…read moreneeded to get it replaced but didn't have time to get it done in Chicago because I was headed to Florida for the holiday. I called Alexander Dental and explained the situation. Dr. Alexander explained they had a digital scanner that could scan the surface of the tooth area and upload the file for a the tooth to be made and this would greatly decrease the time between the first visit and the second visit so it could all be done while i was in Florida. True to his word he was able to scan the tooth on Thursday and by the following Wednesday, just two days before Christmas I had the the new tooth and a cleaning. His office staff (lead by his his lovely and attractive wife) were very helpful and friendly. Dr Alexander was attentive even though he was very busy (everyone getting perfect teeth for their Christmas photos i guess) and made sure I understood exactly what was going on and answered all my questions. The office is modern and professional and I couldn't have been happier. He is also a former marine and since my son is in the Navy that doesn't hurt. I would definitely recommend Alexander Dental.

I would strongly recommend staying away from Alexander Dental…read more I recently went to Alexander Dental for a treatment plan that totaled approximately $5,000. I still have outstanding work that needs to be completed, including a cleaning and crown replacement, and now one of the teeth they worked on is causing severe pain. At my initial appointment, they collected payment and told me they could complete all of the planned work in a single visit. Although I was surprised, I agreed. After completing work on two teeth, they instructed me to take a one-hour break. The break wasn't long enough to go home, and I couldn't eat because of the dental work, so I waited in my car. When I returned, they numbed me again, checked my mouth, and then asked if I could reschedule the rest of the treatment. When I tried to reschedule, they attempted to push the appointment out another two weeks despite the fact that I was already experiencing significant pain. I insisted on being seen sooner and was able to get an appointment the following week. At that appointment, they still weren't able to complete all the fillings as planned. Only part of the work was finished, requiring me to return for a third visit and miss even more work. While I was frustrated, I tried to be understanding. Now I've received an additional invoice for more than $500. When I contacted the office to resolve the issue, I was told that I had said my "card didn't work" and that I would call back. That never happened. What I actually said was that I didn't have any more time to spend waiting in the office because I needed to get back to work, and that they should call me to explain why there was an outstanding balance after they had already collected payment upfront. The billing process was confusing from the beginning. If staff are attempting to collect payment, they should be able to explain account balances and charges instead of requiring patients to wait for a treatment coordinator. They should also ensure that treatment estimates accurately reflect the work being performed and schedule patients appropriately if they cannot complete the procedures as promised. I am not someone who complains without offering solutions. This office could significantly improve the patient experience by implementing a few basic policies and procedures: Confirm before treatment whether all scheduled procedures can realistically be completed during the appointment. Provide explanations whenever treatment plans, timelines, or costs change especially at check in. Train front-desk and checkout staff to explain balances and payment discrepancies before requesting additional payment rather than having to wait for the treatment coordinator post appointment. Establish a policy that patients experiencing pain receive priority scheduling when follow-up treatment is needed, specifically when the dentist reschedules. Conduct a final billing review before collecting large upfront payments to reduce unexpected charges later. After three appointments, missed work, ongoing dental issues, severe pain, and now unexpected additional charges, I am extremely disappointed with my experience. Patients deserve transparency, accurate scheduling, and clear communication regarding both treatment and billing.

Office manager, Joe refused-to allow me to speak with my dentist about the dental plan proposal,…read moreunless I made another appointment. I was not even allowed to leave a message for my dentist.

Went to Great Expressions on Twincourt Trail. They took TOTAL advantage of me. I have really good…read moredental insurance. Went in for x-rays and a cleaning. They did the x-rays and the doctor came and said I needed a deep cleaning. 30 minutes later they gave me a "Treatment Plan Estimate". $2,159.00!!!! My portion was $813!!!! This is crazy. TOTAL SCAM!!! I filed a formal complaint with my insurance against them.

Stay away from Dr Tawil he will sell you services you don't need. He told me I had a deep infection…read morearound a molar and must have my gums scraped from the tooth for a very deep cleaning. For years I have had my teeth cleaned every 6 months by my dentist in another state so Dr Tawil's advice was a shock. After seeking another dentist I was told my gums and teeth are in excellent condition. The idea of preforming procedures that are expensive and not needed is disgusting. Dr Tawil is so personable and friendly that you will believe what he says. Watch out!

I am disgusted by this office's malpractice. They wanted to charge my friend and his children…read morethousands of dollars of work, painful procedures included, for repair that is not necessary. My friend sought a second opinion from another dentist and was informed of how none of what was suggested was actually needed. Practices like this should be shut down.

My first visit today for dental care was definitely a good choice. Very pleased with both staff and…read moreDr. The facilities are first rate. I felt comfortable, well treated and satisfied with the entire experience. Dr was professional, low key and attentive. At no time was anything suggested that was not needed or wanted. I will return without hesitation. Very reasonable pricing for treatment. Thanks for the great care!

Super awesome staff. Very friendly and helpful. Can't express my gratitude enough that they were…read moreopen on a Saturday! I work with small children Monday-Friday so when my crown popped off Friday night I was so worried. I messaged them and they helped me out that Saturday afternoon. Will definitely be going back to this clinic

The doctor is so personable! The assistants do an amazing job explaining what is going on. And the…read moregirls up front are so kind. I have had such a great experience so far, this office is one of a kind!

Very friendly and welcoming atmosphere. Dr. Omelette treated my son with braces and his teeth look…read moreamazing!

Sooo Glad to of found Dr. Ouellette! Can't wait to start orthodontic treatment soon! I have heard…read moresuch great things about him and Heather from my oral surgeon and her staff!

What a great experience! This was my first visit and I was very impressed. The office is…read moreimmaculate. Dr. Kirk and staff are so friendly, welcoming and knowledgeable. They put me at ease and definitely know their stuff!

I love my Silver Forest Dental team! I haven't always been happy with dentistry, but this team has…read moreinstilled confidence in me. I've had five visits now, and each has gone well. Dr Kirk Maples is so skilled and has a comforting demeanor that sets me at ease. Hygienist Donna is the MOST gentle and sweetest hygienist I've ever had. Today was a deep cleaning and things went so smooth Included a couple of selfies of me and my team

Friendliest staff of any dentist office that I have ever visited...and I've visited a lot of…read moredentist offices. Staff is absolutely top notch.

Exceptional customer service!!! From check-in to check-out, the staff is friendly, professional,…read moreknowledgeable, and made me feel welcome. Dr. Barlow is awesome. I needed a new filling and I didn't even feel the needle. He was patient with me as going to the dentist gives me anxiety. The BEST dentist I've ever gone to. A huge THANK YOU to the entire Bartram Dental Center.