I was nervous going to the dentist at first since it's been so long but I had a wonderful experience today! The staff is super friendly and they were able to do everything I was hoping for and more! They went above and beyond to explain what was going on with my teeth and how they were going to fix it. I highly recommend this dentistry if you're looking for one! read more

This was a perfect dental experience. Kudos to Dr. Brooke Carpenter and her assistant Kayla for my exceptional service for a perfectly executed crown and veneer. It was painless and easy for me, the service was terrific, the office was clean, bright and comfortable, and I will definitely be back! read more

I had a very good experience at this dental office unlike the previous place I went to (Modern Day Dental - Dr. K will push for unnecessary treatments and they'll try to get as much $$$ as they can) Elite Smiles however were the exact opposite. Honest with their prices and they genuinely care about your smile. I had four fillings done by them and it couldn't of gone smoother. I will definitely be back for a cleaning in six months. read more

I am writing this to express my disappointment and concern regarding a recent experience at the office. I have always expected to be treated with professionalism, respect, and understanding. Unfortunately, my recent interaction with one of your staff members "Annie" has left me questioning the quality of care provided at your office. When I called to reschedule an appointment, I overheard the receptionist making disparaging comments about me after our conversation had supposedly ended. Upon calling back to address this, I received what I felt was a sarcastic and dismissive apology, which only added to my frustration. I recognize that we all have moments of stress and miscommunication, but to witness such unprofessional behavior was disappointing. I am even more disappointed in the decision to cancel my son's appointment and to request that we seek care elsewhere, especially without taking the time to discuss this matter in person or attempt to resolve it amicably. I would have appreciated a more open, empathetic approach rather than being turned away. My family and I are patients (4 to be exact), I expected a certain standard of care and respect, which I feel was not upheld in this instance. I hope that this feedback can help improve the experience for other patients in the future, as mutual respect and professionalism are crucial in healthcare. I'm not surprised to see all the negative reviews. read more

We left this practice quite some time ago. Not a great experience with support staff (unfriendly, unhelpful) and always with the hard sell for products and services. I've actually spoken since leaving to several people who left the practice for the same reasons Just found out that the dentist who made a crown for my husband (not cheap!) fitted a crown that was not properly made, he compromised the integrity of the original tooth more than necessary and the crown has come off as a result. This was all presented and explained to us after viewing X-rays showing less than desirable work on the dentists part. Very disappointing. Fancy office-poor SOP. read more

My husband and I were fired today from this practice. My husband had the flu in 2017 and they charged a no show fee when I called to cancel the same day. He had another appointment last week, for which I didn't receive reminders. We were charged another no show fee. When I called to ask for that to be removed, it was not pleasant. As a chemo patient, I asked for their understanding, but they would not budge. I received a text cancelling all future appointments and a notice that they were closing my file. Very sad way to do business, especially with long term patients. We were some of the first when the practice opened at the old office. read more

On my way to my appointment running a few minutes late as in 6 mins late to my appointment and I get a phone call that if I'm not there in 4 mins I have to reschedule. 4 mins and I was a block away. I understand they run their office like a cattle call but people have lives outside of the dentist and not being able to control traffic can't be helped. They also only spend 20 mins cleaning your teeth. What in the world? Do better Elite Smiles. Do better. I can see you don't have great reviews from others. read more

Elite Smiles promotes itself as being top of the line and eliminates all reviews from its Web page that don't support that viewpoint. Unfortunately, that's far from true. Due to its continuous staff turnover and insufficient vetting of replacement dentists, you never know who you're going to end up with, and the possibilities run from the best to the worst. A dentist who created several crowns for my wife fell into the latter category and probably could be accused of malpractice. Every one of the crowns she installed either broke or loosened and had to be replaced. Most recently a dentist there determined, based on a cursory examination, that a blister on her gum indicated that she needed a root canal and referred her to an endodontist. When my wife received a more thorough examination at a different practice, she was told that there was absolutely no basis for the prior diagnosis. read more

Folks, every time I see a smiling photo of myself I feel re-assaulted. No one can miss the fang-like tooth that one of the many "minions" working at Elite Smiles "tried" to cap. When I complained I was told they'd be willing to fix it only on the CONDITION that I remove my negative review. Folks, I urge you to stay away. Although I'm sure some are pleased with the service get when visiting these people, my story speaks volumes about their ethics, capabilities, and honesty. I want a full refund, but based on my their shameless dismissal of my obvious problem, I have no reason to think they would comply unless I brought them to small claims court. read more

I got the feeling at every step and with every interaction the office staff and doctor were not about good quality care and but more the bottom line profit. I should have known by my greeting this was going to be at the least a poor experience. This was my first visit to Elite Smiles. Not only was it an evaluation for work I needed but also an evaluation for me to decide if this was as office and a "Professional" I would be comfortable with. I've received a warmer welcome from a gas station attendant. The receptionist was as cold as it gets. The technician taking me back to the exam room seemed very much like a cattle herder saying "follow me" and turning her back. It almost felt as I were in grade school being directed by a principal. Throughout our conversation she never introduced herself by name or illustrated any posture illustrating she cared or had any concern about my situation in the least bit. She took a CT scan, diagnosed the issue and told me what procedures needed to be completed. I didn't realize she was credentialed. Once her review was completed in a condescending tone stated "I will get the Doctor to come and speak with you" and abruptly walked out. Dr. Freeman entered, reviewed the scan and explained what he felt was the proper treatment plan. During our conversation on three occasion used the words "let me be honest with you". Is that just poor speech or using this phrase making him being prone to using very manipulative tactics. I think the later. Dr. Freeman was quite proud tell me he would rather do implants rather than other general dentistry as he felt it was more creative and way more profitable. Upon completion of our conversation I was then again rudely escorted into a finance office to review cost. I can say that this was exactly like walking into a finance office of a car agency. After leaving I was shaking my head as I had never been to any doctor's office like this. Needless to say, rather than trusting these people to help with replacement, I would rather go toothless. Though I am sure I will find an office that will do the work and execute themselves in a professional manner. read more

The quality of Elite Smiles Dentistry is horrible. In addition, they make their customers feel that they are about their profits rather than the health of their customers. They do not catch key dental issues and let key dental issues progress to where it will cost more money for their patients to fix. Once they decide to fix the issue that they let progress, they then do a sub-par job that requires the patient to return multiple times to fix the work that they did. I would strongly suggest seeking your dental work at another better quality establishment. read more

I got 3 crowns here in 2018, in 2021 all 3 had to be removed for poor placement, poor workmanship, cracking and cavities underneath. The poor fit changed my bite making it difficult to chew. My new dentist now replacing the Elite crowns is disgusted at the quality. I, of course, am very upset at the cost and the pain. I hope your experience is better than mine. read more

There was a day when this practice seemed to care about their patients.....when they were smaller and located in their previous address. Since they have grown, things have gone quickly downhill. Just read the reviews, who would consider using them after doing so!!!! Proceed with caution!!!!! read more

My hubby has had all kinds of dentistry done this past year by Dr Molina. We're very happy with his experience, expertise and professionalism. The staff is very friendly and extremely knowledgeable. Can't say enough good stuff about the whole operation. Thank you to everyone there! read more

I am here visiting, and I could only wish that this place was closer to me! I came in with a problem with my tooth and they took me the same day I called! They saw me promptly and the nurse was super friendly and comforting! The dentist came in so kind and caring, and explained everything to me thoroughly. It turned out it wasn't as bad as I imagined my anxieties were high. They definitely made me feel better and told me what to do. I would highly recommend this place. And I also was anticipating a large bill ah!! But to my pleasant happy surprise it was not!!! Thank you ! Thank you! Everyone...... read more

Amazing experience! Facility is super clean and welcoming with a relaxing atmosphere. Staff is pleasant and professional. Dr. Hoppe and his assistant were awesome and thorough. Best of all no wasted time. 9:30 appt. In at 9:30, no unnecessary waiting around. And when it came to the exam and treatment, again no wasted time. No reservations about going back for follow up treatments. read more

I had a very bad bad experience with my implant done in Elite Smiles It never felt that fit properly and now the crown became lose. They tightened and after a month got lose again. I did not trust their explanation about why this is happening and I feel that they are just making excuses for a job that was not not done right. read more

My mom is African, and one day she came to elite smiles in gym clothes. When she went to pay she realized that she left her wallet in the car and she told the hygenist that she will run to the car really quick to grab her wallet, the receptionist had the urge to run after her thinking she was gonna leave without paying. Then she started criticizing my mom saying that it was her fault that she was late without knowing what my mom had to go through to get to the establishment. My mom is a medical professional and felt like she was unfairly treated because she deals with a lot of patients/clients she has never treated like this. if I could I give this place 0 stars I 100% would because my mom was extremely racially profiled. She tried to give them a second chance and they have not changed. read more

The place is very nicely decorated and clean. Most of the hygienists are really friendly and thorough with the cleaning as well as explaining everything. They also do a nice job telling you up front how much the service will cost you. Eventually the dentist comes in, who is very nice also, but I feel like it takes forever for him to arrive. Over all, it's very convenient to schedule appointments (with lots of digital reminders) and the office iswell run Ok. After having written all that I just had to lower my rating because of a recent visit. Cavity needed to be filled and that was ok but a day later I noticed the swelling on the side of my face was not coming from inside my mouth. The swelling was from the outside of my face. They actually bruised my cheek by leaning on it during the process which of course I could not feel at the time. I would have let it go if they had made some kind of apology. Instead when I brought it to their attention. the dentist brushed it off like it was no big deal. I do not bruise easily and that has never happened to me before. I was very disappointed and not sure now if I will return there. read more

nobody seems to know what they're doing. I handed them my insurance card and they said "we've never seen this before, you'll have to do the $99 cleaning plan" which is pretty disappointing after making the appointment, confirming the appointment, and showing up a week later. they have a bunch of dumb kids working in the front. turns out that they actually CAN cover me with my insurance, but they didn't know that because they were clueless. I am not going back to this practice read more

Definetly isn't my future. How can a dentist explain things only over a video and even touch your mouth or look at it? I'm ok with technology and everything, but this type of treatment definitely isn't for me, I was in shock. I didn't fell like a patient, you know when you look for a dentist? Well, it's a completely different experience, plus he wouldn't be the one that would taking care of my case ... wow.... Really???? read more

WAITED A MONTH FOR AN APPOINTMENT. Then imagine: $59 new patient special for exams, xrays , and cleaning. Nothing noted/mentioned during booking/before appointment/during exam **at all**. Then they make you sign a bill for $5,000 instead, refuse to clean your teeth at all unless you paid it, and then STILL CHARGE YOU FOR THE SPECIAL!!! Go. Elsewhere. read more

caution - do not go to elite smiles dentist on international golf parkway - they do not stand behind their work. i had an implant, the screw came loose. i got the run around for a week when i tried calling. finally stopped by, they gave me the run around once more, and when they ask how i knew the implant was loose i said i went to my new dentist, and they told me this invalidated their warranty. too bad for me!!! read more

I went in to get exam and estimate on getting my missing tooth fixed. We agreed upon a plan at just under 2,000. They gave me a temporary while the new Bridge was being made. I went back in to get my Bridge fitted. They cleaned my teeth before the fitting. The fitting wasn't correct so they had to re-order a bridge. I got a bill in today for 328 bucks. They are charging me for teeth cleaning that they said my insurance covered. This is a total scam company. I am not going to pay this bill. When I left after my bridge was installed I asked if I owed anything and she says nope. Then I get this bill. I called this morning to question it and she was very rude and said I owe the bill and should pay. Sorry honey, but this was a total scam. Stay away read more

completely unethical and unprofessional. I spent approximately $20,000 and now have to have 2/3 or what they did redone. Zero accountability and to say Dr Freeman, along with Patricia, are full of themselves is an understatement. One huge mistake after another and then tries to blame the patient. I am not the one with the drill inside my mouth adjusting every tooth to make a 3 tooth bridge fit, which still has absolutely no contact. Then to see my copies of my records that took them 14 days to-reduce to me. I reviewed them to see so may lies and misrepresentations as to the facts. Regardless when the mistakes are being done by the doctors and after all that money the teeth still do not have contact, bite is now to closed off causing severe TMJ on that side and I'm being told to go to someone else to fix a completely different problem and then to come back. After sitting for 1.5 hours waiting for my appointment in the chair and no one shows up and then to not get a phone call back in almost 5 months I have had it. Lawyers and small claims court is all I have left. RUN as fr as you can from this office. Look at all the reviews from all the patients and then run. I forgot to mention the fact that they told me all my kids had multiple cavities, about 17 between the four daughters. I took them down the street to another dentist and there were only 2 cavities between them in total. read more

This was the best dental experience I've ever had. The staff is wonderful, the facility beautiful and Dr. Parikh is professional with great bedside manner. Kim welcomed me with a big smile and refreshments, Christine a goodie bag, warm wash cloth after my treatment and chapstick to moisturize my lips. She patiently explained everything she was doing and even shared all of my xray images immediately after they were taken. I can't say enough about how exceptional my experience was at this office. Thank you! read more

I am very disappointed with my implants, I was told that I should have 4 implants, they charged me for four and only gave me two, after so many trips Dr. Freeman told me he was unable to give four implants, why he did not tell me that when he took the xrays, but he charged me for four. I have had so many dentists puzzled about the job that was done, I cried every time I look in the mirror. the staff is very rude and not very friendly. I was told I need to pay before the they start and still billed my insurance. Therese B read more

I can't say enough about this dentistry. Dr Dunn very caring and professional. Shelley also was amazing. They called when they had a cancellation since I was going on vacation and had a semi urgent condition. I would highly recommend this dentist office. read more

Everything your looking for in one place. Multi doctor/multi specialty family friendly practice. Private practice- not a group practice, beautiful office, friendly staff, caring, compassionate, professional doctors, same day services, easy appointments, walk in emergencies also welcome. Provider for multiply insurances and in office elite care plan available for self pay/uninsured. Best prices anywhere on dental implants and invisilign. Same day crowns also available for most cases. Stop in and see for yourself!! read more

Run away from this establishment! Well over priced and they do not support military or veterans. I was told a day before my appointment they no longer accept my insurance. At that time I told them I would switch dentists and asked them to clear out my accounts. Today 10/18 a very rude woman called me suggesting I was avoiding them to pay a bill from July. I have paid for almost 2 years for over priced procedures not covered by insurance to be accused of avoiding to pay a $200 payment. I was told by the woman that Elite smiles sent multiple correspondence through mail and email which I have not noticed. When I asked why Elite smiles did not call me like she did today it was crickets.....followed by an attitude. I have paid the $200+ bill over the phone today, which could have been done when I was told my accounts would be cleared out but I digress.......I do not recommend Elite Smiles WGV location to anyone and will spread the word. Don't believe me look at the other reviews. If you want extreme pain with your procedure coupled with rude customer service and inflated pricing this is your place. This is the truth behind an otherwise beautiful establishment. read more

My wife went in to the office. They recommended a root canal. My wife is very thorough and confirmed that the office was in-network (she confirmed with our insurance company and through the office administrator). After the procedure was performed, we learned that the endodontist performing the procedure was not in-network! Beware! We were surprised that a particular office can be in network but a specific dentist may not be. The office didn't inform us of this prior to the procedure. All of this has resulted in an $800 overpayment which we have yet to recover. Do yourself a favor and avoid this place at all costs. They are not transparent, they don't follow-up, and for all we know, my wife didn't even need the root canal. read more

I am so disappointed with Elite Smiles. I recently had a crown placed here and I should have known it would be a nightmare when I had to keep saying that I could feel the procedure and that it was painful. At one point, I nearly came out of the chair. They finished the crown and then continued to scrape my teeth because they left cement under my gum. The crown made my bite misaligned. I told her this while I was there and she kept dismissing it and saying she didn't see why. I went back in 10 days later and a different doctor took a look - he specifically said that the woman who did my crown didn't leave enough space between the crown and my biological materials. There is supposed to be 3 mm and she didn't leave that and now I'm having chronic inflammation and bleeding. He then told me that the original doctor was no longer employed there...then after calling several times and being either disregarded or blown off, they tell me that in order to make it right, they said it's my body not adjusting to the new crown and I have to pay and additional 728.20 for a "crown lengthening"...which is nearly what I paid for the original crown to begin with! The new doctor admitted that the first doctor made a mistake and now I'm supposed to pay to correct it?! This place has lost my business. Who doesn't stand behind their work, particularly if one of your own states that a mistake was made. This makes no sense. Avoid this place. read more

My wife and I just had follow up appointments and had very good experiences. I am having dental implants & she received deep cleaning. No issues and we highly recommend Elite Smiles in St.Augustine Florida for anyone needing dental care. Very professional and attentive staff with a brand new top of line facility. Check them out! read more

Dr Freeman placed 2 crowns for me about 4 1/2 years ago. In Dec 2012 one broke. The following month the other one broke. He did replace them for free, but one wonders why he didn't use the stronger material he referred to the first time and give me really sturdy crowns. I have know people where the crowns have lasted 20+ years....... what gives? Also, when I changed dental insurances they never told me they weren't providers for that company. They simply charged me fees when I was supposed to have cleanings covered 100%. When I questioned them about this they just said my insurance company did not cover 100% and I would have to pay the additional costs. Not nice! I guess the quality of work is good, and the office is very nice and they don't have alot of people waiting in lines (maybe a clue?). Well, I will be looking for a new dentist that won't charge me extra money I don't have to pay. read more

Run, don't walk from this dentist. Felt like I was in fake smiles environment which ended with a high pressure sale for crown replacements and gum surgery that I didn't need. A dentist I went to 6 months later said all of my crowns were sealed, there were no issues in the X-rays and there was no mention of any need for gum implants. read more

Everyone here is above and beyond GREAT! They spend the time and are professional as well as so down to Earth! Look no further. Trust me when I tell you. You have a patient for life! The office is gorgeous as well! Thank You, J. Kosmala read more

as a highschool student having a appointment at 4:00 when school gets out at 3:50 is already stressful enough. As soon as the bell rang, my ride and i rushed to the car trying to beat the traffic however we were too late and it took us 15 minutes to get to the dentist when itd usually take 2. Got there 10 minutes after it was scheduled and nobody was in the waiting room for a good 7 minutes, wasnt until someone finally came out and when i told them my name and time... they continued to explain how i was too late and we'd need to reschedule. i explained to the lady how there was traffic, a wreck and busses all cutting back time, leaving the time i got there out of my control. Didnt care, not one bit. When going over times to reschedule she told me 4:00 again...now riddle me this, if i couldn't make it today why do you think id make it on time tomorrow. I told her that wouldnt work and said we could possibly do 4:10, told her thats fine and left. let me remind you all i got there at 4:10 and had to wait 7 minutes just to get told to come back the same time that i had arrived. read more

Clean, modern office, ample onsite parking, friendly and helpful staff! My first visit and I had a bad toothache, didn't have to wait long after check-in. Dr. Brimm and Erin make an incredible team, they took care of me and got me through a scary experience. They were professional and knowledgeable; they made it a priority to ensure that I felt at ease and understood pre-procedure info and post-procedure instructions. I recommend Elite Smiles. read more

Super clean office and very friendly staff. I use to hate going to the dentist until I started going to Elite. I love that they explain everything step by step and they're gentle yet effective with their cleaning. read more

I have been looking for a new dentist in St. John's county for over 6 months and I'm so glad I found Elite. Every other place either does not allow for the exam and cleaning on the same visit or does not take my insurance. The office is clean and well maintained and the staff is super friendly. I couldn't be more pleased with my choice. Thank you! read more