Palencia Dental helped me get relief from my TMJ pain! Dr. Kinsey and Staff are absolutely…read moreAmazing!! Highly recommend Palencia Dental for anyone with Dental needs

I seriously can't say enough good things about Palencia Dental and Dr. Kinsey. As a young adult, I…read morewas nervous about the cost, but she made everything feel doable and really took the time to explain what I needed and why, no pressure at all. I was dealing with TMJ issues, grinding my teeth, chipped teeth everywhere, and even shoulder pain from it. Dr. Kinsey gave me an orthotic and later did minimal-prep veneers, no pain, no grinding my teeth down, just two easy appointments. Now I feel so much better and love my smile again. She made the whole process feel simple, affordable, and honestly kind of life-changing.

I am beyond frustrated with this practice and the complete lack of communication and organization…read morethroughout my Invisalign treatment. I ordered Invisalign through this office in the spring, paid for the treatment in full upfront, and scheduled my appointment to have everything applied. At that appointment, I sat for over an hour before someone from billing came in and told me they could not find my trays and then tried to tell me that I had never paid for them. I had to pull up my credit card statement to prove that I had, in fact, paid. Miraculously, after that, they found my trays--which had apparently been misplaced. I continued coming in approximately every seven weeks for new trays. I never actually saw the orthodontist during this process, but otherwise continued treatment without making an issue of it. I completed my assigned treatment and ordered my retainers on July 1. I was told they would be in within approximately two weeks. Since I was going to be out of town, I scheduled an appointment for the end of July to pick them up. The office then contacted me to reschedule because the doctor would not be there, so my appointment was moved to August 18. On the morning of August 18, the office CALLED ME and asked me to come in an hour earlier than my scheduled appointment. I accommodated them, arrived, checked in, and sat in the waiting room for another 20 minutes--only to then be told that my retainers were not even there. Why was I called that same morning and asked to rearrange my schedule to come in earlier if no one had bothered to verify that the retainers I was coming there specifically to pick up were actually in the office? I left yet again and was told they would schedule me once the retainers arrived. An appointment was eventually scheduled for September 3. Given everything that had already happened, I called on September 2 to verify that my retainers were actually there before wasting another trip. I was told someone would call me back. The orthodontic assistant eventually called and told me that my retainers were in and that I "needed to schedule an appointment" to pick them up. When I explained that I ALREADY HAD an appointment scheduled for September 3, she told me there was no appointment in their computer. At this point, I am completely done with this practice. Misplacing Invisalign trays is one thing. Accusing a patient who paid upfront of not paying because the office cannot locate those trays is another. Having a patient drive to the office for retainers that aren't there--after calling that same patient that morning to ask her to come EARLIER--is ridiculous. And now somehow an appointment that was scheduled has disappeared from the system as well. The communication, organization, and customer service here are subpar at best. I have spent entirely too much time following up, verifying appointments, rearranging my schedule, and correcting problems that should have been handled internally by the office. With the number of dental and orthodontic practices in this area, there is absolutely no reason to tolerate this level of disorganization. I will be taking my family's dental care elsewhere, and based on my experience, I would strongly recommend others do the same.

Going to the dentist is hard enough without a clinic wasting your time. This office has zero…read morerespect for time. This office called and confirmed the date many times for my cleaning appointment. They even tried to change the time just to fit their own schedule. They tried to push the hour around to fill empty spots on their calendar. After all that stress, they canceled my cleaning appointment completely. This shows poor care for the people who pay them. Flash forward to my son needing a cleaning, he shows up to his appointment on time and provides his new insurance information. They repeatedly failed to bill our correct insurance, ignored the explicit details we provided, and have forced me to spend hours and several emails and phone calls to try and fix their mistakes. The lack of organization and professionalism in the billing department ruins the entire experience of this office. Save yourself the financial stress and go to a practice that actually knows how to run a business.

Professional and courteous staff. The office is well decorated, creating a calm, welcoming…read moreenvironment. Always have a great experience!

Our daughter loves this dentist office. They are clean, convenient to our house and not super…read moredifficult to get an appointment with. The staff at the front desk is so super sweet I can't say enough about them. In saying all of that there are two main reasons I can't give them 5 stars. The first is over communication. When you book an appointment you get a text, about a week before you get a text to confirm, 3 more texts prior to your appointment, phone call confirming, messages, on and on and on. Its way too much. Unfortunately for me they somehow entered my daughters last two appointments twice (2 different back to back days) which meant I received 2 of all of the above and had to call multiple times to confirm which was the actual appointment so confusing. They never canceled or changed the incorrect appointment b/c apparently they could not see that in their system but the system continued to text me. I even received texts the morning and day of saying I was late. I called and they had no idea why as they didn't see anything in their system that showed we were supposed to be there. Very frustrating. The second reason is my teenager had to have a tooth pulled and she was nervous. She asked to go back with her and I said yes. When she was called back for her appointment I let the nurse know I was going back with her and she told me no. Ummm what? I wonder what they do when they have smaller children visit. I've never had a doctor say that I couldn't go back. I honestly thought it was the law that you be allowed to have someone at any and every doctor's appointment as you chose.

Regrettably I have to say be cautious on your decision with elite smiles!!! Look at their reviews…read moreand if you choose not to, I will tell you without detail it was a horrible mistake. I have found a dentist in the same area that's has proven exceptional in work, cost, and care. You make your own decision, but multiple reviews as well as my review should guide you in your dental decisions.

I was nervous going to the dentist at first since it's been so long but I had a wonderful…read moreexperience today! The staff is super friendly and they were able to do everything I was hoping for and more! They went above and beyond to explain what was going on with my teeth and how they were going to fix it. I highly recommend this dentistry if you're looking for one!

I was a bit skeptical with the changes in the dentist and hygienist but my visit could not have…read morebeen better. Makenzie was my hygienist and she was very thorough yet gentle and professional. Dr. Namiranian was also very good. He spent a lot of time reviewing my x-rays with me and going over options for a treatment plan. I left the office feeling very confident in the care I received there.

Was just in JAX Beach visiting family over the holiday and needed an emergency crown. Palm Leaf…read moreDental and Dr Georges were a life saver! I was in pain and worried I wouldn't find an office open the week of the 4th, but they came through! They got me scheduled asap and took great care of me from start to finish. The staff was incredibly kind and understanding, and Dr. Georges was skilled and efficient. The same day crown procedure was a life saver for me, especially being out of town and away from my local dentist. I left the office pain free and so happy from the excellent care I received. I highly recommend this dentist for anyone in need of emergency dental care! Thank you for the exceptional service!

My husband and I go here routinely and the team is top-notch! I feel cared for and like I can trust…read moretheir expertise. They have never once pressured me to do anything beyond what I was comfortable with. They always call and text the day before to confirm the time and offer other alternatives if your schedule changes. We pay cash and their prices are fair. I am a super happy client and will continue coming here!

Made an appointment for our daughter's first dentist visit. Drove 45 min, arrived on time to…read morescheduled appointment. We were then told that because I didn't confirm the appointment the day before, it was cancelled. Okay.

Dentist likes to watch tv while working on you. Very sloppy gets water on you and you have to ask…read moremultiple times for suction. She messed up a filling and then they want me to pay for the nitrous when I have to get a filling redone, which makes no sense. So sorry i need nitrous before any shots ... not my fault you screwed up my filling

I went in as a new patient as my insurance changed so I needed to find an in-network dentist. They…read moretold me I needed hundreds of dollars of work, a water pick, surgeries and multiple in-depth cleanings. This was after spending 45 minutes taking tons of x-rays... It felt like a scam and they wanted to get money out of you. I have perfectly straight teeth, never had a cavity, crown or any major dental work done and suddenly I need all this "preventative work" done. I DO NOT recommend.

Staff is detailed and friendly Dr Sorensen is excellent at what he does and his office utilizes…read morestate of the art technology and equipment

Excellent doctor and amazing staff, using the most up-to-date technology. From the first time I was…read morethere, I've felt like this was the most professional dental practice I never visited. They handle my cleanings, and I'm currently using Invisalign under their care and supervision. Pricing is reasonable, hygienists provide excellent care - I just can't say enough good about this practice!

Great care just waiting for estimates on Implants as I don't have insurance and I want to know how…read moremuch it would cost for me to have it done.

Not clean . Gave me dirty eye protection glasses , chair was with grease at head rest after…read more previous client. And professional attention is below acceptable level......you came for cleaning - and they add to procedure bunch of unnecessary stuff ...... Does not accept one month old X-ray saying that they don't understand . Even after making their x-Ray - during cleaning they didnt see retaining wire .....Started cleaning procedure like vandals .....Horribly. It was my first and last time in this office !!!!!