My first visit today for dental care was definitely a good choice. Very pleased with both staff and…read moreDr. The facilities are first rate. I felt comfortable, well treated and satisfied with the entire experience. Dr was professional, low key and attentive. At no time was anything suggested that was not needed or wanted. I will return without hesitation. Very reasonable pricing for treatment. Thanks for the great care!

Super awesome staff. Very friendly and helpful. Can't express my gratitude enough that they were…read moreopen on a Saturday! I work with small children Monday-Friday so when my crown popped off Friday night I was so worried. I messaged them and they helped me out that Saturday afternoon. Will definitely be going back to this clinic

I'm 100% obsessed with harbor dental. From the front desk assistant, Ashley to the dental…read moreAssistant Alexa, everyone was extremely welcoming and kind! Alexa is fantastic!!! She knows sooo much about the dental process & the Invisalign scanning, process and execution of the retainers. I truly enjoyed my time with her! Cindy, the dental hygienist was also fantastic. Very thoroughly explained what is happening with my bite and my teeth! She seems wonderful!!! Hoping to return for my Invisalign so I can continue working with such a kind & knowledgeable team!

Out to charge your card, before the work has even begun. (They literally did this to us). Agreed to…read morestart a process of thousands of dollars of work and we get a charge on our card that day we agreed to book an appointment to begin. That was the first red flag, but everyone seemed so nice and caring enough, and I was so excited to get my work done, that I stupidly bypassed. Thousands of dollars later I'm still not pleased and the few times I attempted to get back in for a solution, none was made. Really very disappointed in every aspect. Are there any good and honest dentists out there anymore?

Exceptional customer service!!! From check-in to check-out, the staff is friendly, professional,…read moreknowledgeable, and made me feel welcome. Dr. Barlow is awesome. I needed a new filling and I didn't even feel the needle. He was patient with me as going to the dentist gives me anxiety. The BEST dentist I've ever gone to. A huge THANK YOU to the entire Bartram Dental Center.

Great experience! Great new location! Megan cleaned my…read moreteeth today for the first time and evaluated my needs thoroughly with a graceful, professional, and fun demeanor. She made a normally uncomfortable procedure very enjoyable. Similarly, entire staff are delightful. Their interaction and communication indicate a solid team. Smooth, personable process!

Agree with negative reviews on this thread. This office also tried to scam me by overcharging and…read moreaggressive upselling. First they started to take X-rays and I asked them to confirm that this was covered by insurance since I thought I had recently had them taken. Very rude brunette hygienist acted annoyed, but asked front desk staff and confirmed these were covered by insurance and that I wouldn't be charged. A month later they sent me bill for over $100 for these X-rays. I explained I just wanted a cleaning, no extras, no flouride, etc. Again she acted annoyed and kept probing on why I didn't want the flouride treatment. Asked if it was too expensive, don't believe in it, etc. Huh? Since when do I need to explain my reason for wanting or not wanting a medical procedure to a hygienist? Then after taking extra X-rays she tells I need an extra procedure with anesthesia so they can do a deeper cleaning which of course will cost another couple hundred bucks AND I'll need to reschedule because they "don't have time to do it now"! She gave me an estimate for this extra procedure and added the fluoride treatment BACK IN! So she wasted my time, tried to aggressively upsell me like a used car salesman, overcharged me for X-rays I didn't need and still didn't clean my teeth! Patient beware, this office is totally rude and unprofessional and must be desperate for $ to push their staff to upsell like this.

We've been going here for a couple of cavity free years. Great dentists and staff…read more So nice and friendly the kids don't complain about going there. Spotlessly clean.

I am beyond frustrated with this practice and the complete lack of communication and organization…read morethroughout my Invisalign treatment. I ordered Invisalign through this office in the spring, paid for the treatment in full upfront, and scheduled my appointment to have everything applied. At that appointment, I sat for over an hour before someone from billing came in and told me they could not find my trays and then tried to tell me that I had never paid for them. I had to pull up my credit card statement to prove that I had, in fact, paid. Miraculously, after that, they found my trays--which had apparently been misplaced. I continued coming in approximately every seven weeks for new trays. I never actually saw the orthodontist during this process, but otherwise continued treatment without making an issue of it. I completed my assigned treatment and ordered my retainers on July 1. I was told they would be in within approximately two weeks. Since I was going to be out of town, I scheduled an appointment for the end of July to pick them up. The office then contacted me to reschedule because the doctor would not be there, so my appointment was moved to August 18. On the morning of August 18, the office CALLED ME and asked me to come in an hour earlier than my scheduled appointment. I accommodated them, arrived, checked in, and sat in the waiting room for another 20 minutes--only to then be told that my retainers were not even there. Why was I called that same morning and asked to rearrange my schedule to come in earlier if no one had bothered to verify that the retainers I was coming there specifically to pick up were actually in the office? I left yet again and was told they would schedule me once the retainers arrived. An appointment was eventually scheduled for September 3. Given everything that had already happened, I called on September 2 to verify that my retainers were actually there before wasting another trip. I was told someone would call me back. The orthodontic assistant eventually called and told me that my retainers were in and that I "needed to schedule an appointment" to pick them up. When I explained that I ALREADY HAD an appointment scheduled for September 3, she told me there was no appointment in their computer. At this point, I am completely done with this practice. Misplacing Invisalign trays is one thing. Accusing a patient who paid upfront of not paying because the office cannot locate those trays is another. Having a patient drive to the office for retainers that aren't there--after calling that same patient that morning to ask her to come EARLIER--is ridiculous. And now somehow an appointment that was scheduled has disappeared from the system as well. The communication, organization, and customer service here are subpar at best. I have spent entirely too much time following up, verifying appointments, rearranging my schedule, and correcting problems that should have been handled internally by the office. With the number of dental and orthodontic practices in this area, there is absolutely no reason to tolerate this level of disorganization. I will be taking my family's dental care elsewhere, and based on my experience, I would strongly recommend others do the same.

Going to the dentist is hard enough without a clinic wasting your time. This office has zero…read morerespect for time. This office called and confirmed the date many times for my cleaning appointment. They even tried to change the time just to fit their own schedule. They tried to push the hour around to fill empty spots on their calendar. After all that stress, they canceled my cleaning appointment completely. This shows poor care for the people who pay them. Flash forward to my son needing a cleaning, he shows up to his appointment on time and provides his new insurance information. They repeatedly failed to bill our correct insurance, ignored the explicit details we provided, and have forced me to spend hours and several emails and phone calls to try and fix their mistakes. The lack of organization and professionalism in the billing department ruins the entire experience of this office. Save yourself the financial stress and go to a practice that actually knows how to run a business.

Do not use this dentist. This is worst experience I have ever had with a dentist. The hygienist was…read morethe worst I have ever had. I have never had so much pain ever. The hygienist didn't seem to care. After all that I was overcharged by 375.00 and based on my experience I did not want to go back for any service. They refuse to give any of my money back; they can only give me a credit. Based on my experience with them I don't want them near my mouth. BEWARE!!!

If you're looking for a dentist who actually cares and staffs members whom are warm and friendly;…read moreSmile Care is the place. You'll find exceptional service here. Dr Drew and his crew is great at what they do! Will provide you with all the information and prices before a treatment is done; no surprises and always transparent. He will come up with a treatment that works best for you. I have a tooth that was very sensitive, it hurt every time I bite down or drink hot and cold water. I thought I had a cavity and had to come in for a root canal/crown...when I got in Dr Drew took a look and tested it; found out that I had a cracked tooth...end up just placing a crown on; saved my tooth and a root canal wasn't necessary. Whoosh, glad that was the case! Thank you so much! I'm glad he is my Dentist!

10/10! They fit me in as an emergency visit- such a warm practice, very professional, really great…read moreexperience... turned my bad day (tooth problem) into a great one !!

I absolutely love it here!! They are extremely thorough and made sure I was well aware of my care…read moreplan and the financial side of things. Other dentists have made me feel like I was blindsided by charges and procedures. They took time to actually explain everything start to finish. I've had some horrible dental situations in the past and they work very well with me to manage the severe anxiety I get when going to the dentist. I have recommended them to multiple friends and family!! We love Dr. Gatewood!!

Great staff & awesome dentist! I have been back for cleanings & some major work & am always pleased!read more

Avoid this dentist at all costs. Staff is wonderful for…read moreteeth cleaning but dentist lacks ability

Professional and courteous staff. The office is well decorated, creating a calm, welcoming…read moreenvironment. Always have a great experience!

Our daughter loves this dentist office. They are clean, convenient to our house and not super…read moredifficult to get an appointment with. The staff at the front desk is so super sweet I can't say enough about them. In saying all of that there are two main reasons I can't give them 5 stars. The first is over communication. When you book an appointment you get a text, about a week before you get a text to confirm, 3 more texts prior to your appointment, phone call confirming, messages, on and on and on. Its way too much. Unfortunately for me they somehow entered my daughters last two appointments twice (2 different back to back days) which meant I received 2 of all of the above and had to call multiple times to confirm which was the actual appointment so confusing. They never canceled or changed the incorrect appointment b/c apparently they could not see that in their system but the system continued to text me. I even received texts the morning and day of saying I was late. I called and they had no idea why as they didn't see anything in their system that showed we were supposed to be there. Very frustrating. The second reason is my teenager had to have a tooth pulled and she was nervous. She asked to go back with her and I said yes. When she was called back for her appointment I let the nurse know I was going back with her and she told me no. Ummm what? I wonder what they do when they have smaller children visit. I've never had a doctor say that I couldn't go back. I honestly thought it was the law that you be allowed to have someone at any and every doctor's appointment as you chose.

BARTRAM DENTAL CENTER has made an impact on my life since the first time I even walked into their…read moreoffice. Now we drive the 40 min for every family member to be seen there. The staff are professional and caring. The doctors are professional and caring. Even the appointment makers are professional and caring. There is no other place like this that you will find anywhere else. Now, they are like family and NO, I didn't have nasty or rotten teeth before seeing them! They are just that awesome!

Horrible dentist office. I made an appointment for my first visit there. They never mentioned that…read morethe first appointment is a 2 hour appointment! After they took my x-rays they then tell me I'll be here for 2 hours which did not work with my schedule that day. Then the office manager was rude to me after I bring this up her. She tells me this obviously isn't the right office for me and tells me to leave. I've never been treated so unprofessionally at any medical office.