I visited Sage Dental at Doctors Village as a new patient, hoping to establish a long-term…read morerelationship with a dental practice in my neighborhood. First, I would like to commend the general dentist, dental hygienist, and dental assistant for their professionalism, courtesy, and quality of care. They were attentive, knowledgeable, and made me feel comfortable during my visit. I appreciated their efforts and have no complaints about the clinical staff. Unfortunately, my concerns arose from the office's administrative practices, particularly the referral process and unexpected costs. The general dentist examined me and documented a recommendation to have my wisdom tooth extracted. However, I was subsequently informed that I needed to consult with Sage Dental's oral surgeon and pay an additional $188 consultation fee. Having received dental care throughout my life, I found this process confusing. I fully understand that an oral surgeon may need to conduct an independent evaluation before performing surgery. However, I did not receive a satisfactory explanation of the additional fee, especially since the general dentist had already documented the need for extraction. I did not see any reason why OS needed to validate DDS's findings. I also was not provide any cost and was told I needed to go to the Dental Office where OS practiced. My disappointment is not with the dentist, hygienist, or dental assistant, whom I sincerely appreciate. Rather, it is with the lack of transparency and associated costs. I walked out of the office feeling confused and uncomfortable about proceeding with treatment. I had genuinely hoped to make Sage Dental my permanent dental provider. I am sharing this experience so other patients know to ask questions about specialist referrals, consultation fees, and insurance coverage before agreeing to additional appointments. I hope the practice will review these procedures, as its professional clinical staff deserve an administrative process that inspires the same level of confidence as the care they provide.

From the owner: Sage Dental of Durbin Creek delivers high-quality, family-friendly dental care in a convenient St…read more Johns location. Our office is situated on the north side of Race Track Road between Durbin Creek Boulevard and Veterans Parkway, within the Doctors Village complex alongside the HCA Florida Julington Creek Emergency Center. As you enter the parking lot, our office is easily visible in the front corner of the building on the left-hand side, directly across from the Emergency Center. We offer a full range of services including dental cleanings, crowns, dentures, fluoride treatments, and cosmetic dentistry. Whether you're coming in for a routine visit or exploring restorative options, our experienced team is here to help. The office is fully wheelchair accessible and offers free parking, ensuring every visit is as comfortable and convenient as possible. Sage Dental of Durbin Creek is your trusted local partner for personalized dental care in St. Johns.

Brought my daughter to her established dentist for cleaning and check up and I was extremely…read morepleased with how professional and caring they were! Took care of my daughter and treated her with such attention that I had to make them my primary dental office! Great job team Bella Vie Dental!

I have to agree, Dr Tim Van is an awesome Dentist. He cares about his patients, and he is gentle…read moreand thorough. Kudos to everyone at this Practice, thank u all so much. This Practice is one you def need to visit.

My husband talked me into coming here(an hour away) because I was looking for a new dentist. My…read moreexperience with Dr. Sanders and his team has thus far been impressive. The facility is nice, clean, quite pretty, and Christian music played in the background. Every person there, including the receptionist, made me feel as welcomed as possible. I felt important, and like they truly wanted me there. Being military, I've been to dentists across the country over the past 20+ years, none have been as kind and personable as this crew. They made an effort to get to know me and even joke around with me. They even remembered my husband's visit when I mentioned him. I've never felt so seen and pampered in a dentist office before. When it came to my teeth, I knew a lot of work needed to be done. So far, my out of pocket costs have been be approximately 70 percent less than Aspen tried to charge me. That being said, there was some kind of misunderstanding that almost made me call and cancel my next appt and find a new dentist. It was related to insurance coverage, which by the way, they are in network with United Concordia. With the extra work I needed, my insurance doesn't cover very much, so I was left paying a lot out of pocket(still much less than Aspen). I had a large filling from a molar crumble and turn back into a cavity, so they insisted on using porcelain for durability. Porcelain is very expensive and my insurance doesn't cover it, so that's where the confusion was. I was left wondering if they were in network because I'd never paid more than 30 dollars for a filling in my life. I didn't know there were different types of fillings, as I'm not a dentist. If I were to improve something about this office, I would have them send home an estimated and itemized list of service costs so that the client can have it in hand to review and organize financials prior to the next visit. From stepping foot inside for the first time, until I left, the team continuously checked to see how I was doing, made me feel as comfortable as possible, offered me a spirit-free cocktail, coffee, water, etc. They were gentle with my teeth, informative, answered every question I had thoroughly. The Dr. walked me up to reception after and made sure I was ok before leaving. I even received a hand written note in the mail with a small token of appreciation. I truly feel like Dr. Sanders and his team care about their patients. I do recommend their services to others and I'll be passing along their info to our military group.

I tried this place because it was closer than my original dentist I've been seeing every six…read moremonths. When I visited, they told me I had fifteen cavities. I was shocked. With that, they came up with a treatment plan, spent time calling my insurance and scheduling the next four appointments to treat. I was there over an hour and didn't get my teeth cleaned for my semi annual cleaning. Instead they wanted to do a $350 gum treatment - which I did agree to do and had done that day. At first, I blamed myself for not flossing enough, aging, maybe the medication I had taken over the last year. I also thought, maybe this dentist has better technology and can see my cavities. But I had some family and friends encourage me to get a second opinion - which I did and confirmed I didn't have fifteen cavities but only one. I hate to feel like I was taken advantage of in this situation, but I just don't know any other way to explain what happened here.

Simply the best! As…read morea kid growing up in the 80's like most all kids i was tortured by dentist with bad skills, so i made the mistake of avoiding the dentist as i got older, even then still the pain was off putting, but i must say that i never have had any discomfort with Dr Lee or his staff, He has done some pretty in depth work over the years,and fixed a lot of poor work done by others and the pain or discomfort is non-existent, there maybe a mil a second of pain here and there, but that is it. long gone are the days of having continues eye watering pain for the whole visit. the staff is great and always kind and helpful. i wouldn't want to go anywhere else and feel lucky we have there office here in Jax. Try it once, you have nothing to loose!

Always a calm, quiet, and smooth process. That is so much appreciated. The staff is extremely…read moreknowledgeable and great at what they do.

I've had all of my treatment done here and it's been nothing but amazing. Dr.Stevens and Dr. Jonas…read moreknow exactly what they're doing and are very professional and knowledgeable. I would recommend this office to anyone, especially if you have dental anxiety I've never had a tooth pulled before and got all four of my wisdom teeth removed under IV sedation. It felt very safe considering they had a CRNA available as well to ensure my safety and comfort. Geri was my assistant and was very helpful.

I'm frustrated with the service I received from Blue Sky Dental Group. This is just my personal…read moreexperience, and others may have had a different one. When I first started going there, the staff was attentive and caring. Over time, however, I felt they became more focused on making money than providing quality patient care. Their attitude became arrogant, and the level of care declined significantly. This week, I went in for a routine dental cleaning. The hygienist immediately started taking X-rays without greeting me or explaining what she was doing. I had already had a full set of X-rays during my previous visit, so I asked whether they were really necessary. I also asked if I needed a protective lead apron. She seemed irritated and replied, "You don't need it, but you can have it anyway." She then continued taking the X-rays. After that, the dentist came in, examined my teeth for about five minutes, and left. The hygienist then used a water flosser and told me I was finished. There was no actual cleaning, no polishing, no scaling, and no discussion about scheduling my next cleaning. I expressed my concerns to the front desk before leaving. Unfortunately, no one apologized or addressed my concerns. They told me someone from the front office would call me, but I never received a call. I also had a root canal and crown done at this clinic. After the crown was placed, I experienced severe pain. When I returned two days later, they told me the crown had not been aligned properly and corrected it. While I appreciated that they fixed the issue, I was disappointed that there was no apology for the inconvenience and pain I experienced. Because of these experiences, I will never return to this clinic. One of my coworkers also had a disappointing experience. He told me that the office called him just 30 minutes before his appointment to cancel it. I'm surprised that a clinic built its reputation on its patients but now seems to show so little respect and care for them. In my opinion, patient care has declined significantly, and I can no longer recommend this practice.

I would prefer a different dentist. This young man made condensing comments and wanted to deviate…read morefrom previous plan without discussing with me Per hearing assistant, which would cost so much more money. Dental staff and hygienist were awesome!

I let their TV commercials convince me they were good. Wrong, they were always changing dentisit…read morewithout telling you. I had a upper denture made here and it has never fit. I've worn dentures for over thirty years and never had to wear any adhesive. This upper they made for me will not stay in unless I put lots of dental glue on it. They never could make it correct, I kept going back wanting them to make it correct but it never happened. Now I'm stuck with a $2,000 denture that won't stay in. I would not reccommend this dental practice. There may be a good dentist in the group but unfortunately I was not fortunate enough to get one. The office staff was always very nice and friendly.

Excellent service from appointment to chair and from chair to treatment. Everyone's Personable,…read morepleasant, competent and caring.

I explained my situation to the person making my appointment about all my implants and such and…read morewhen I went to my appointment they could not help me at this office, leaving me to make another appt and paying another fee. Please educate your appt persons to listen to the client before wasting time and money, esp when living on SS income! So very unnecessary!

My mouth was in pain ,thank you to Ms.Asyia ! who was very helpful and comforting thank you !read more

Left this company over a year ago because they used a $653 credit of mine on another patient. Since…read morethen I have had 1 failed root canal they did and 2 failed crowns. Stay away- go somewhere else.

The Orthodontists and their Team are awesome. Some of the nicest people to deal with. Very…read moreProfessional.

Went for "consultation" to continue treatment after PCS for military for my daughter. They charged…read morea "lab fee" of $195 which was not disclosed when making the appointment and the dentist did not even do a consult. He came in for 5 minutes and gave a suggested plan that was very different then our previous orthodontist had set. While I don't expect treatment plans to be exactly the same I would expect to be the same ballpark. Lastly we didn't even receive an actual consultation outside of the 5 minutes and they wanted to schedule an additional visit for the actual consultation. I know this is not standard in this area as all the other places I called did a free consult with the first visit. I had gone in expecting a free consult and did not receive that. We ended up going somewhere else who is much more transparent with their fees and services. The second star is only because the front office staff were very friendly and they're only doing their jobs so I can't blame them.