had a flat tire at 9th street. They had a very friendly dispatch who answered all my questions. The gentleman that came out was fast and friendly. The cost was way less than the other companies were asking even though they had to come from Paw Paw. read more

They were efficient and friendly. They arrived in a timely fashion. They also are dependable.

Having a timing chain going out in my SUV has been rough. Finding an auto repair shop that does these detailed repairs was a challenge also! Tappers has made the process of getting my vehicle to the right mechanic easy and worked with me to keep the costs reasonable. Thank you! read more

My son got his car stuck in the snow 1-3-18 - not terribly stuck, but unable to get it back on the road on his own. He called Tapper at 2:00pm for a tow - they told him it'd be 90-120 minutes before they could get to him, but Tapper didn't show up until 6:00pm (4-hours later). This is terrible service - with no phone call updates provided through the entire 4-hour period. Secondly, Tapper is local to Paw Paw (where my son was stuck). Per Tapper's invoice, the tow truck drove a total of 3.8 miles to get to his car but still had the nerve to place a $12.50 fuel surcharge on the bill (that's roughly 4.5 gallons of fuel!). How is this justified at all? Why is there any surcharge on fuel anyway? Fuel prices have been hovering between $2.30 and $2.90 for a very long time now....this is ludicrous. The final bill I received was a shocking $137.50. When I called to question the amount, Tapper stated "with the snow flying, the drivers get a premium". But to me this is a simple situation of Tapper gouging their customers when other towing options were limited. This hinges on unlawful behavior - and definitely unethical. So not only was the service poor - being 2-3 hours late from the commitment time, Tapper gouged their customer through premiums and surcharges that are totally unjustified. I recommend that people steer-clear of Tapper due to this type of behavior, which I consider to be unethical and of questionable integrity. read more

I called Tappers to transport two pieces of farm equipment. They were at our farm within an hour with 2 trucks. The guys took great care moving them as they were in storage for years. Great sentimental value. I was impressed with their professionalism, and quick response. I had called a competitor and asked for quote 2 days prior, called twice and they never even bothered to show up! So thank you Tapper Towing for your great service. read more

Came to the rescue within 15/20 minutes when my car broke down on a pitch-black I-94 about 10 miles West of Kalamazoo. All alone on the shoulder of the highway in freezing rain when cars are doing 80+ MPH flying past, it's not a fun situation to be stuck in for a long time- so thankful for these guys showing up quickly. Towed my car back to a dealership in Kalamazoo with no hassle, and even dropped my wife and I off at the hotel across the street. It was approx. $100, but that's about what a tow anywhere costs now-a-days. Not scam artists. Don't hesitate to call Tapper Towing. My driver was the fearless, young Cody. Nice work! read more

My sons were in a motor vehicle accident, and Tapper towed the car. There were several (collectible) pocket knives in the console at the time of the accident. The next morning, when the vehicle was moved to our chosen body shop (as communicated the day of MVA, but NOT done), the knives were gone. Either the car was NOT stored in a locked area, or they have an employee with sticky fingers. Beware! read more

Came to Kalamazoo to fill in the gap where a sub par service (Graham's) couldn't seem to respond for hours. Came from Paw Paw to Portage in less than 45 minutes. Nice female driver who called prior to arrival and did a great job. Thank you Tapper. read more

We were at the Meijer on West Main. There was a parked pickup truck near the front entrance (where we were) that needed to be towed. This company came out and parked in the middle of the lane, leaving us blocked in, unable to get out. We had our brake lights on before they rolled up the pickup, but they didn't care. They just decided to do their thing, making us wait 20 minutes for them to leave. To make matters worse, when they were moving the pickup, they hit the car parked next to us, and left without taking care of that. Would not recommend this company. read more

This place was contacted through my roadside assistance through my insurance. I was told they would be there within an hour but they showed up over an hour and a half later (with no notification from the driver or the business owner/manager AND at midnight). I had to make multiple calls to get confirmation of them arriving and when. Also, when the driver arrived he suggested that he needed to put on the shift lock release so he could move the car onto the truck but that it would have to be reset by a garage before I could drive it again. That was his first suggestion. When we asked if there was an alternative, he said "well yeah, but it's more work for me." It was very unprofessional and frustrating to have to do deal with at a stressful time. I didn't appreciate the suggestion of less work for him but more effort and cost for the client. read more