Didn't even top of my coolant after overpriced cooling system work…read more$245 for a fuse and a piece of hose

For years I had great service with them. Recently they have disrespected me to the point that I…read morewill not return. Be prepared to not see your vehicle for a long time if you go here. They will also gouge you.

I am also a longstanding (15+ years) of Woodwards and this shop is clearly not Woodwards. I don't…read morethink they'll last more than a year or 2. Received an estimate of $12, 000 and got the work done for less than $2,000. They are not reliable or trustworthy. This is a shop that I would never return to. There attitude is do it their way, don't ask questions and have a bundle of free cash. Never again.

First and foremost: Wenger is NOT Woodwards. I used Woodwards for over 20 years and they were…read moreawesome. The shop under Wenger's new ownership is just another dishonest, over-priced garage waiting to take advantage of folks who need auto repairs. They mark up parts prices, pad repair times, and have an outrageous labor rate. Diagnosis is lacking, and they can't meet the schedule that they promise to get you in the door. Buyer beware with these guys!

True family-owned, reliable, honest, friendly business. I had an urgent issue that they took care…read moreof quickly at a fair price. Couldn't recommend them higher. Wish there were more shops like this around.

Kirk and his team always do a top-notch job. They're especially good at repairing my old 1975…read moreVolkswagen Kombi bus. Their knowledge of these old Volkswagens is unrivaled in Michigan. He's helped me with our sons VW fastback and a Carmen Ghia that I've also had. Always doing a great job getting them up and running.

Great service, very friendly people, and helped get us set. They asked for what we needed and…read moreassisted us without a fault.

I love this place!…read more I had a rusted flange in my exhaust pipe, which made my car very loud and noisy. I brought it here to get it fixed, and Kenny took care of the problem flawlessly at a very reasonable price. He's a down-to-earth gentleman, and I'll definitely be bringing my car back for any future work. After Kenny got the car fixed, it's now quiet and smooth--feels like a brand new car! If you're considering coming here, don't hesitate!

I am a customer for life! I went in for an oil change. my car is old, and the last place…read moreapparently stripped my oil plug. When I was told, I about cried because I knew a dealer would charge me hundreds of dollars I didn't have. But the owner said he would try and fix it. He ordered a special tool, and he got the old one out in a minute flat!!! He saved me at least 300$. He took time he didn't have to, made calls he didn't have to, and did way above the normal he was required. Such a kind man. I would recommend this business to everyone

They say a fool and his money are soon parted. Not at Muffler Man…read more I've been to this Muffler Man location a few times with two vehicles over the last half-decade or so. I need an auto shop I can trust because I'm not enough of a gear-head to answer my own questions. Twice recently I've walked in talking like any crooked mechanic's ideal chump customer: no idea what's wrong, but ready to pay to fix it. Example 1: A year ago I brought my trusty old rust-bucket of a car in for a noisy exhaust. Nobody would've blamed them for simply doing the work I asked, but they did even better. They started with an inspection of the vehicle, and found a number of issues more serious than a mere noise problem. After checking with me, they started tallying up an estimate. Their official diagnosis: they *could* do a couple thousand dollars of repairs for me, but said I'd be wiser to save that money and put it toward buying a new car. Charge: $0. Example 2: Monday I hit a whopper of a pot-hole in my aforementioned new car. It blew out my tire, and bottomed-out my vehicle enough to dent the bumper. After getting the tire fixed the car felt fine, but I brought it to Muffler Man for an inspection, just to be sure the impact didn't cause any trouble. Their official diagnosis: no problems, nothing to fix. Charge: $0. I genuinely believe the folks who operate and run this shop would rather have a reputation for honesty than to have ill-gotten money. That's better than value -- that's values. That's why Muffler Man is my mechanic.

I've known the owner, Bob Cannon, for over 43 years now (as of 2021). We were kids when we first…read moremet. I was nine years old back then and he was eight years old I think (that was way back in 1978). We were neighbors for over 15 years. I don't let anyone else work on my car except Lowder's because I know and trust the owner, Bob, and I know that he will ALWAYS do right by me. He hasn't ever tried to pull a fast one on me (or any of my family or friends) like other mechanics do; he does what's actually needed or what I've asked to be done (IF it's legal of course but NOT if it's something illegal like putting a muffler on a vehicle that doesn't have a catalytic converter on it (or other stuff like that), because that's quite illegal!). He does the right thing, he always has that I know of and I've never heard anyone taking bad about him, EVER --- not even in high school. He's just and simply a great and honest man; and you can trust him. Oh! He WON'T give you some triple the price estimate and try to rip you off either, he's not like that at all. I refer people to go to him at Lowder's Automotive every single time someone is talking about having vehicle problems or the need of a good honest mechanic. He runs the office and front counter now and doesn't get under the cars anymore because he has some great people working for him there. He WON'T put up with a dishonest mechanic working in his shop either. I fully know that he would give them the boot too if they ever tried something like that! They work on lots of types of vehicles there and they're certified & licensed. And you can see the legal certifications and licenses posted there if you'd like to. He is an awesome person to know too. Talk with him awhile if you're wanting to know more about him and his business, I'm sure that he will fill you in on anything that you will need to know. He's been working on cars since we were kids. Oh, and BTW, he is still about Mopar too. Js. I'm a Chevy man myself but I don't hold the fact that he's into Mopar against him. LoL! So if you're into Dodge vehicles, especially big trucks, just bring that up and you're sure to have a nice conversation with him. Tell him that you read this on Yelp and that his old friend and neighbor Todd sent you. I hope that this helps your in your decision making. You simply can't go wrong with Lowder's at your service. Todd H.

I called Lowders excited to get my car fixed and was told to call back Monday morning only to be…read moredeliberately ignored. After calling three different times that day with space in between each call I gave up but just to make sure it wasn't just on my end or they were extremely busy I called off a different number, and immediately got an answer I took my business elsewhere.

The service these guys give is worth 5 stars, unfortunately I was not a customer. I was an…read moreemployee. After 3 days I got let go because I was told that the company is always looking for ways to improve efficiency, so I started suggesting ways to improve different things, while doing my job. The I brought up weekly pay. Told my manager that bi-weekly pay is looked at as employers controlling our money because we aren't good with it. They did NOT like this. Less than an hour after suggesting weekly pay, I was fired. I hope my mop job on the floor leaves a taste in their mouths for years to come. I spent a good 10 hours on that lower bay mopping and cleaning up years of garbage. Avoid working here.

Fantastic service with down-to-earth, knowledgeable, and honest technicians. Free oil top offs…read morebetween oil changes are a definite added value.

I just purchased a 2019 Volkswagen Atlas on May16, 2026 from a dealership in Nunica, MI after…read moredriving it home back to Kalamazoo I noticed fluid leaking I thought it was from the radiator because the fluid was clear, 10 days later the check engine light came on saying check my oil level during these ten days I started hearing the brakes squeal. On May 21, 2026, I called Master Mechanics because they specialize in Volkswagen and other European vehicles. They couldn't get it in that day I had to wait until May 27, 2026, because they were booked up and Memorial Day was coming on May 26, 2026, that's when the check engine light came on. I paid 39.95 for them to check out my oil leak issue and I paid 39.95 for them to check out why my brakes was squealing when braking. Well, they said my brakes look fine and that the noise was coming come the belt tensioner. After leaving the shop my brakes were still squealing here and there by the time I get almost home the brakes are squealing more. Well, I had to go into the hospital for a procedure on my heart in two days. I said I will deal with this after my procedure and so I did I called them back and was told to bring it in for a recheck, well the mechanic comes to me outside where I was seating saying it's your brake pads and asks me to get in the vehicle with him while drives so I can show him what I hear while driving so off we go, he says to me I wasn't the mechanic who worked on your vehicle the first time I tell him that the other mechanics said the brakes were fine, so he hears what I was telling him about the brakes squeal noise he says yeah it's definitely your brake pads so we get back to the shop he says to me let me check it out some more so we don't have any more misdiagnose- miscommunications so he takes the vehicle out again with another mechanic in the vehicle with him they get back pull it in the garage, finally he brings the vehicle out and park it I walk over to him, so he's saying he wrote some notes and the men at the counter will be with me shortly eventually I get up to the counter and they guy at the counter says we looked back from when you first brought your vehicle in and we couldn't see the brakes! But it looks like the dealership changed the brake pads but used cheaper ones but yeah it's your brakes pad and we need to scuff your rotors, so I'm livid but I can't afford to get upset or stressed because of my heart failure so know he says and yeah you got another leak going on in the housing area around the oil filter, I paid 493.00 for the belt tensioner that had nothing to do with the squealing noise coming from the brakes because I googled this after I started hearing the squealing noise come back, the fact that I was told they couldn't see my brake issue the first time is insane when they specialize in my brand of vehicle!! I want a refund for that belt tensioner, my trust is out the door with this establishment, not to mention I brought my land rover to them back in the summer of 2024 about some issues I was having with it at that time they were informative and said I needed a new engine and they didn't want to put work into it and charge me for anything because the engine was failing already, which I kind of figured that because my timing chain was making a loud noise at the time. This experience was very irritating; they didn't offer any compensation on their lack concerning my brakes and charging me for something that was not the issue. This is not professionalism at all.

Called to have my FRM reprogrammed on my mini cooper. I was told a diagnostic was needed before any…read moreservice could be rendered as well as added labor cost, and unnecessary service that I didn't need or required. scam service