I cannot say enough good things about Honest Jim and his crew at Great Lakes. They are honest,…read moretrustworthy, forthright and amazingly good at what they do. Jim will tell you the good and the bad news. He'll give you a price and then they do an amazing job. They do not do any work until you approve it. I've never known them to recommend anything that wasn't necessary or pertinent. He may make a suggestion or recommendation but ultimately he refers to you. I don't and won't go anywhere else.

Jim and his crew are honestly the best around! They've managed to keep my 2010 Jeep Commander…read morerunning like new for the past 7 years. "Its a Jeep thing, you wouldn't understand" but they sure do! They are very reasonable on parts, service and turn around time to get you back on the road, plus they always let you know what the problem is before doing the work. I would highly recommend them for any vehicle work needed.

These guys saved me! My son was in town from out of state to enjoy the lake and his car broke…read moredown. They were super quick efficient friendly and fixed it so my son could get back home quickly and in the same day! Thanks so much! Highly recommended.

Awesome guy does awesome work for awesome prices and an awesome amount of time…read more I would gladly recommend this business.

Family owned business. They are the best. They won't tell you to do more work than actually needs…read moreto be done and if they're not the best for the job, they will tell you to go elsewhere-for instance, if it's a dealer issue.

In the nearly 3 years that have elapsed since I wrote my original review I neither seen nor…read moreexperienced a single thing that would lead me now to question my '16 thoughts about this auto service. I regret I can't give them six or seven stars. I regret we didn't stumble on Furr's earlier (because in our youth we did run into a couple of other car repair businesses in town that took advantage of our inexperience and naivete). But I don't regret the entirely selfish hope that the owner - who is getting on in years - lives and works 'til he is 150 so we don't ever have to look for a new repair shop.

I went there, even though they're not a body shop they agreed to look at my problem. It was my 2003…read more500 SL. A back trim piece kept falling off and I knew I was doing something wrong They took the time to look show me what the problem was and how to repair, but I need to get the part. They were very kind, and the young lady was exceptional I would highly recommend them for their kindness. Oh and yes they didn't even charge me. I'll be back

Be cautious if Pro Muffler & Brake asks you to purchase the parts for a repair…read more I paid them to replace a special-order bushing on my 4x4 pickup. They asked me to obtain the parts myself, as they had done during an earlier repair. After the work was completed, the new seal leaked. When I returned, they said they would charge me additional labor to correct the problem because I had supplied the parts. Their signed warranty states, "We will honor work that we have performed, and there are no exceptions." I understand that a shop may not warranty a customer-supplied part, but that limitation should have been clearly explained before the work was authorized--not after a problem appeared. I now have to pay another shop to determine whether the seal was improperly seated, the housing was damaged, the supplied part was defective, or something else caused the leak. My advice: insist that this shop obtain the required parts itself, and get the parts-and-labor warranty terms in writing before approving any repair.

Waste of time.Took my mother's car in while she was hospitalized. Went in with 4 concerns. I was…read moretold they would do 2 then call me with estimates for other 2...never received a call. I called after four hours nothing was done. I called back after 6 1/2 hrs...they claimed the 2 repairs were done and my estimates were ready. So after 7 hrs I pick up the vehicle and pay for the two repairs done ( oil change and a/c charge). When I get in vehicle, however the back door interior is strewn all across the back seat!! I could not even go back into complain because I was just that upset! I took it to the shop I have been doing business with ( Clossons was my mother's request because she was friends with some older family members). My shop ordered part that Clossons said would take 4 days to deliver and performed repair in 2 hrs.

Super helpful and friendly. Felt they were honest with me and didn't try to take advantage of me by…read morejacking up the prices or unnecessary repairs. Highly recommend.

Quick response to a recent brake issue and looking for exhaust repair now!…read more Good to have such a solid place locally!

MOST Honest car repair shop I've ever been lucky to have used. Would let Thadfix my car until the…read moreday I don't drive anymore .

The owner was very nice and cordial. He talked to me about what was wrong and took pictures to show…read moreme what was wrong, prior to fixing it. It also discussed the price prior to fixing it. He did the work in a timely manner. Everything he fixed works great. I would recommend going to him for your auto repair.

Great place. we have used them many times. We keep coming back because of GREAT SERVICE!!! They…read morestay late until the job is done even during the holidays.

My wife and I stopped in because I was having a problem with a tire. After speaking with Rod and…read morehim looking at my car, I told him that I was suppose to have a warranty on the tires but that a large retail chain had refused to warranty a prior tire. He showed me where on the tire there was a broken belt which had caused a flat spot and a exposed belt. He told me that I should go back to the big box retailer and have them fix it. He did not charge me for the visit, I went back to the big box and this time they fixed it. I went back and had an alignment done about a month later and he did great work. This business is located in the former Merlin 200,000 Mile shop location across from McDonalds on South Westnedge Ave.