I cannot say enough good things about Honest Jim and his crew at Great Lakes. They are honest,…read moretrustworthy, forthright and amazingly good at what they do. Jim will tell you the good and the bad news. He'll give you a price and then they do an amazing job. They do not do any work until you approve it. I've never known them to recommend anything that wasn't necessary or pertinent. He may make a suggestion or recommendation but ultimately he refers to you. I don't and won't go anywhere else.

Jim and his crew are honestly the best around! They've managed to keep my 2010 Jeep Commander…read morerunning like new for the past 7 years. "Its a Jeep thing, you wouldn't understand" but they sure do! They are very reasonable on parts, service and turn around time to get you back on the road, plus they always let you know what the problem is before doing the work. I would highly recommend them for any vehicle work needed.

I went there, even though they're not a body shop they agreed to look at my problem. It was my 2003…read more500 SL. A back trim piece kept falling off and I knew I was doing something wrong They took the time to look show me what the problem was and how to repair, but I need to get the part. They were very kind, and the young lady was exceptional I would highly recommend them for their kindness. Oh and yes they didn't even charge me. I'll be back

Be cautious if Pro Muffler & Brake asks you to purchase the parts for a repair…read more I paid them to replace a special-order bushing on my 4x4 pickup. They asked me to obtain the parts myself, as they had done during an earlier repair. After the work was completed, the new seal leaked. When I returned, they said they would charge me additional labor to correct the problem because I had supplied the parts. Their signed warranty states, "We will honor work that we have performed, and there are no exceptions." I understand that a shop may not warranty a customer-supplied part, but that limitation should have been clearly explained before the work was authorized--not after a problem appeared. I now have to pay another shop to determine whether the seal was improperly seated, the housing was damaged, the supplied part was defective, or something else caused the leak. My advice: insist that this shop obtain the required parts itself, and get the parts-and-labor warranty terms in writing before approving any repair.

Nothing short of outstanding! My car had an issue that I did not let them know about during a…read morerecent oil change. They identified it and gave me a very honest and fair estimate. Several other shops have looked at my car and not found this issue. Very honest and professional

I own a 2003 Mercedes and do not trust it to just anyone. I read your reviews when we moved here…read moreand wanted to get her ready for the summer These guys really seem to know their "stuff" and are very friendly and helpful. I am glad to reinforce their good reviews with my own Thank you

I'm only giving them one star because I have to don't they always say that we'll get you in we'll…read moredo this we'll do that I have to pay them $50 extra plus the tire to change my tire they were way too busy I had to drop my car off for that most horrible customer service please do not ever show up at Belle tire in Benton harbor Michigan they suck I'm only giving them one star because I have to if I could give them no stars I would

Made an appointment on their website, ordered and paid for tires. A week later I show up for my…read moreappointment, and they said they don't have my tires I paid for, and that I will have to reschedule another appointment; of which I'll have to use PTO to come in again. They didn't call me to say they don't have the tires, I had to drive 25 minutes in to find out. Total bullshiz!!! After I get these tires on I'll find a different place to get tires. I've spent over $20k at this business and this is how they treat their loyal customers! F that!

Matt's to the rescue again! My mother was passing through town and heard a noise under her truck…read morewhich was troubling. Matt's got her truck in the same day and fixed the noise for an extremely reasonable price. Honest, kind business. Have had numerous positive experiences for many years. Lucky to have this business in our area! Thank you!!!

I needed new brakes and new to the area. They were friendly and professional. I thought I needed…read morereplacement brakes for both front and back and they called and said only front! Honest guys!

If you have progressive insurance, go somewhere else, they don't want your business. I was mocked…read moreand made fun of for simply stating I'd like my bumper color to match the car (like it does now) and I'd like to use ford parts. I highly recommend any other body shop.

OK I had to rate this company because of the service I got. See the wife was unloading a few items…read morein the back alley behind our store when a yahoo in a BMW decided his pretty white bemer would fit by it. The alley is posted for loading and unloading. well he caught his drivers side mirror at the back end of the right side of the truck and laid a scratch all the way down the right side of my three month old truck which was parked. glad he payed for the repairs . these folks did a fantastic job . looks better then new. And the service folks were great. thanks. will have the Mustang detailed here soon.

Went in for $120 tire change,, ended up at $549 after they stripped five lug nuts. Should have…read morestopped at one and consulted me instead of screwing up my truck They burnt paint on rim with torch.

If I could give the man that helped us a million stars I would. We were driving on the interstate…read moreand got a nail in our tire. It was 5:50 and we checked with Walmart to see if they could help us. They closed at 6 and after the man checked our tire and saw there was a nail; he said they couldn't help us. Then we went to Belle Tire, they also closed at 6:00 and said they already turned their air off and they couldn't help us. Didn't even check the tire or anything. Then we went to Midas. The man was so nice and checked for local repair shops for us since they don't carry tires in stock. Then offered to put air in our tire. They also closed at 6:00 but stayed a few minutes late to help us out the best he could!

Waste of time.Took my mother's car in while she was hospitalized. Went in with 4 concerns. I was…read moretold they would do 2 then call me with estimates for other 2...never received a call. I called after four hours nothing was done. I called back after 6 1/2 hrs...they claimed the 2 repairs were done and my estimates were ready. So after 7 hrs I pick up the vehicle and pay for the two repairs done ( oil change and a/c charge). When I get in vehicle, however the back door interior is strewn all across the back seat!! I could not even go back into complain because I was just that upset! I took it to the shop I have been doing business with ( Clossons was my mother's request because she was friends with some older family members). My shop ordered part that Clossons said would take 4 days to deliver and performed repair in 2 hrs.

Super helpful and friendly. Felt they were honest with me and didn't try to take advantage of me by…read morejacking up the prices or unnecessary repairs. Highly recommend.

Very nice spacious very clean shop. My first time here and went in because my steering wheel was a…read morelittle off center. They gave me a great four wheel alignment at a fair price and had me back on the road in less than an hour. Very nice helpful informative staff. I would recommend it and wish I would have found it sooner

I had just completed a long and unexpected rebuild of my rear driver side suspension on my 2011…read moreRAV4 only days before Thanksgiving. I didn't think any shop would be able to get me in for an alignment before I needed to travel for the holiday. I called M&W at a friend's recommendation and they got me an appointment for later that day. They called me back around 90 minutes after dropping my truck off and said it was finished! Everyone I dealt with was friendly and informative, and the work they did was fairly priced and solid! Aaron even texted me to ask how things were going after I'd had a couple days to drive around. They've got a new returning customer with me!

So disappointed to leave this rating after the positive ratings influenced me to get work done…read morehere. My muffler was literally thrown on the car and was swaying into the tires as I drove. I asked to get the resonator repaired with the muffler, he said it wasn't needed. Several weeks later my resonator was dragging. I was charged an additional price for the resonator when I could have gotten the muffler and resonator replaced with one price. It was noted by another mechanic that the muffler and resonator were installed without ensuring the pipes fitted. It was installed without care. Will not return.

I needed to go out of town on short notice, but I didn't want my vehicle so noisy. I called, talked…read moreto Curtis, he said they were first come, first served, so I drove over. I got in quick, waited a bit, and they were done in about an hour. I got excellent service and a very reasonable price. And Curtis is a Christian who walks the walk. Go nowhere else.