I'm only giving them one star because I have to don't they always say that we'll get you in we'll do this we'll do that I have to pay them $50 extra plus the tire to change my tire they were way too busy I had to drop my car off for that most horrible customer service please do not ever show up at Belle tire in Benton harbor Michigan they suck I'm only giving them one star because I have to if I could give them no stars I would read more

Made an appointment on their website, ordered and paid for tires. A week later I show up for my appointment, and they said they don't have my tires I paid for, and that I will have to reschedule another appointment; of which I'll have to use PTO to come in again. They didn't call me to say they don't have the tires, I had to drive 25 minutes in to find out. Total bullshiz!!! After I get these tires on I'll find a different place to get tires. I've spent over $20k at this business and this is how they treat their loyal customers! F that! read more

My husband went to have air put in our tires because of the cold weather we had low pressure! First he was told the air wasn't working but when he was pulling around there was a young man on the garage door putting air in someone's tires he pulled up and asked if he could put air in his tires too and he said yes so my husband pulled up behind the car when he was done with the car ahead of him my husband pulled up and the guy tossed the hose and went back in and closed the garage door. He asked to speak with a manager and was ignored! We had our oil changed there and did other business there but will never go back to Benton Harbor Belle Tire again!!! read more

Bell Tire has always done a good job for me. I am a hard customer to please! The customer service folks are easy to work with!

I had been a loyal customer since they built this place. We took all of our vehicles here for everything - not just tires. However, since the store manager, Jim, left, I have been treated very poorly by this group. I valued Jim's honesty and expertise - knowing when something needed to be replaced compared to when we needed to replace something in the near future. I appreciated that. I went in last week with a scan / print out for codes for two oxygen sensors that needed to be replaced. I was told that they had to rescan the vehicle with their scanner because it was "calibrated". The superior, calibrated scanner threw the same exact codes that my free scan gave! I was then charged almost $150 for the scan and given a quote for and additional $550 to replace two front oxygen sensors! When I questioned why I was being charged for the scan that was the same as the one I brought in, the guys thought it was funny (actually laughed) and then tried mansplaining the situation to me. I am not a mechanic, but I'm not dumb and I know a scam when I see one. Shady. If you are a woman, save yourself some time and frustration and find another location to have your car serviced. read more

Very rude, not helpful at all made us wait a very long time to do absolutely nothing to the truck. Did not even get in til hour after appointment. read more

I bought winter tires last fall. I asked them to check the thread on my seasonal tires they said it was good which I knew to be true as they only had 30k miles on them. I went today to swap. The technician lied to me saying they checked my tires and they were below the required 3/32". I returned and got my keys and left. Only one tire had the plastic bag off and my car never went into their garage. Michigan law states 2/32" not 3/32" like he said, plus I had over 1/4" left. Never going back to this crooked shop. Belle tire has lost a customer and I will file a complaint on their website! They get one star because Yelp won't let me post with 0 stars read more

WOW! Fixed for FREE! My story; My regular car care provider from whom I purchased my tires was swamped with work so I continued to fill a leak in one tire with free air at Belle Tire until my regular guy could work me in. It was becoming a nuisance so I decided to have Belle do the job. Never asked the cost because, at this point, it did not matter. Once complete, I approached the service desk to pay and was told "No Charge." Got to be kidding! He then went on to say I should bring my car in every 5,000 miles for rotations at "no charge." This is to extend the life of the tires (thereby delaying the sale of new????). Crazy business model, but... I am liking this new relationship. And yes, I understand they do other add-on work, but I am comfortable with that. They gotta make money from revenue sources besides tires. Thank you, Belle Tire. Be back. :) read more

I went to Belle Tire to have air put in my tires because they were low due to the cold weather. I was lied to first saying the air wasn't working. Then saw a guy putting air in for someone in front of the garage door, so I asked if he could put air in for me he said yes so I pulled up behind the person he was helping but when he was done I pulled up and instead of putting air in he tossed the air hose at my car and went inside and closed the garage door! I asked for a manager and was ignored! I used Belle Tire for my oil change in my wife's Jeep and anything else we had done to my wife's Jeep we will never go back again!! read more

They're great until there's a problem. Then they won't help at all, EVEN when they caused the problem.....

Worst customer service ever and their tires are crap. Bought brand new Cooper tires from them that have been nothing but trouble. They are either low pressure or flat. If I could give minus 10 stars for this company I would. read more

Belle Tire - A flat Belle Tire brand new tire. - Tires Near Me - Benton Harbor, Michigan

Bought GoodYear tires rated 7 in early 2022; unfortunately this was the worst purchase and customer service ever. The bill was over $1k for tires, balancing and alignment. Since the work was done, the vehicle continued to have some vibration issues and tires kept losing air slowly. In preparation for a trip, I returned to Belle Tire to make sure the car was safe to drive on these tires. The manager reassured me that the tires were rebalanced and safe to drive. They never checked the alignment. Once on the road the tires continued to increasingly vibrate. During the trip, the car vibrated and veered to the left. When I arrived at my destination about 900 miles later, I sought for another chain to look at my tires. They found that the tires were balanced but needed another level harmonic balancing. They also found out that the vibration came from a slightly defective rim and a little bit of rotor issue. They decided to address the vibration issue by placing the rim in question in the back of the vehicle. This solution was suitable for the time being with still a little bit of vibration. Upon returning from the trip, the driver's rear tire developed a slow leak which rendered the tire useless by the end of the day. Luckily I had a portable air pump to keep me going the following day. I called Belle Tire the next day to have them fix the tire but instead they gave me an appointment for the following week. They prioritized new customers rather than provide good customer service to returning clients. In the meantime my tire kept going down daily creating an inconvenience. I tried calling again to see if they would see me earlier. They'd pick up the phone and place me on hold for long periods at a time without listening to my concern. I could not even get them to call me back. So I decided to call customer service. It was difficult to find the number. When I did find it, I received a call two days later. They could not get me an earlier time. So I had to wait until the following week to get them to repair the leaky tire. When I spoke with the manager, he politely apologized and told me that customers are put on hold on the phone when the store is busy. They have no policy in place to provide customer service on the phone when they are busy on the floor. He also revealed that I should have been told to bring the car in the next day when they opened in the morning. I had asked for quick service initially the week before but I was told it was not available; I had to bring in the car on the day of the appointment. He also revealed that if I had bought a replacement tire, I could bring the receipt in for a refund. Well, I had to pay to get the tire properly balanced but he did not offer to cover the cost. They eventually fixed the tire; all four tires has faulty valves and losing air slowly. One tire has a nail in it, which explain the frequent flats. I am, however, quite disappointed that their customer service for such expensive tires was very poor. BTW, they were polite all along, their customer service is quite incompetent. This is why I gave them 2 stars. I plan to take my business elsewhere next time I need new tires or related services. I cannot in all honesty recommend this place to anyone. They need to improve their customer service; it is pretty archaic. read more

The professionalism was very poor I hand called in twice to their shop to see how the service was going and it was very short rude comments. They also wanted to charge me for 2 hours of service when they told me all they did was try to put my truck on the lift and then said nope too rusty to do that. how am I going to get charged for 2 hours worth of service to not even get a quote on my truck? read more

Great service and they got the job done in a timely manner! Had a lot of problems with my vehicle and it was done properly and it was very cost effective. read more

DO NOT GO HERE! Or any belle tire. You will waste your time and money. They had my truck for 6 hours and were supposed to do an alignment and mount/ balance 4 tires. When they finally called and said it was done I show up and they never did my alignment, the tech said they ran out of time, the manager told me my truck was to wide for the machine and to take it somewhere else. So who is lying? The tech or the manager? They didn't balance my tires properly. Instead of using the machine and using wheel weights they put balancing beads in the tires and now my truck shakes going down the highway bad enough for my seatbelt to lock. read more

The customer service here is garbage I had come to get some stuff done he said it was first serve I told him I was fine waiting but I'd make some calls around and he told me he wouldn't put me on the list unless I was getting it done there major attitude read more

Quoted 45 mins for an oil change, came back 2 hours later, car never even left where I parked it. You know what it is, go elsewhere... management is a mess here, Belle tire would be well served to replace this guy. read more

I enjoyed the manners and kindness that they showed me. I like that they are direct and understanding

ALWAYS the BEST SERVICE around!! We have had multiple vehicles taken care of by our local Belle Tire and they've always gone above and beyond to give us the BEST in service and quality!! TOP NOTCH group!! read more

Terrible luck with a flat tire trying to get back to Chicago from Michigan. The management staff (Levi and Dylon) actually got their hands on the exact Michelin tire I needed to match the other 3 I had recently installed and got me back on the road in no time. I needed the tire to file my roadside hazard claim and the tech Robert took the time to bag it before carefully placing it into the hatch. Great all around - thanks guys. read more

I brought my truck in for an alignment after replacing upper and lower ball joints and an upper control arm. After 5 minutes they pulled my truck back around and told me that it needed $833 in front end work. I told them that I just personally worked with another local shop and changed those parts the day before so that I was not falling for this shit about needing to spend $833. They said the front end was loose and they couldn't align it. I told them do the best you can and they pulled it back in. I was given a before and after print out of my alignment specs. They didn't even attempt to adjust the camber which is adjusted at the upper control arm bolts (which I just had loose to replace the day before). The tech who did my alignment told me that the camber on my truck (2000 Silverado Z71) is not adjustable. That is a flat out lie, and he didn't even attempt it. When I put the new control arm on I adjusted the camber to the center of the slide adjusters to get it close just to drive it to Belle Tire for alignment. I also removed the control arm on the other side and greased the bushings so they can't even use the excuse about not being able to adjust the camber because of the bolts being rusted or not being adjustable period. After my alignment I took my truck back to the shop where we did the front end work and I showed the owner the alignment sheet and the price estimate for the front end work. He put my truck back on the lift and showed me there is absolutely NO PLAY in the front end and that they parts they tried to sell me are in perfect condition with minimal wear. He also looked at the alignment print out and said "looks like they didn't even try to adjust the camber". I feel like I was ripped off for $90 since my alignment is visibly incorrect. Even my girlfriend who knows nothing about cars said she can tell just but looking at my tires angle from the front of my truck that it is incorrect. I am so dissatisfied with Belle Tire that I will never bring another one of my vehicles there and I will make sure to tell everyone I know who asks for a recommendation not to take a vehicle there because they will try to sell you repairs that you don't need and they are incompetent in aligning a vehicle and will tell you that it's not adjustable when a Chevy truck is clearly one of the most popular vehicles. Now I have to take my truck to another alignment shop and pay YET AGAIN for work that should have been done correctly at Belle Tire in the first place. I put 4 brand new All Terrain tires on my truck the week before, plus the front end work, and wanted to make sure that my alignment was proper so that I will get the proper wear and life out of these tires. Thanks for nothing Belle Tire. read more

Jim the store manager is 'my tire guy'!! He is professional & very knowledgeable while always treating me as valued customer. The store always is clean & run very well. read more

Quality tires at a great value, tires were installed quickly and sooner than promised.

Belle tire in Benton Harbor Michigan always does and outstanding job! The specialists at this store are always there to help find out whatever problems you may be having with your vehicle. I take my vehicle there for anything that needs to be repaired. From engine, to tires and brakes to shocks and struts. They do it all. I've been going there for years now because they do a great job, they are fast and they don't try to oversell. I highly recommend belle tire in Benton Harbor Michigan. read more

Buyer beware of this place.!! If I could give this place negative five stars I would I had my front brakes done here a few years ago. Paid a lot of money to get a lifetime warranty on the pads. I brought it in because another trusted mechanic where I get my oil change for $20 less(right across the street) pro muffler and brake than Bell tire charges right across the street told me that the pads were starting to wear thin I said okay thank you for the information I have a lifetime warranty over at Belle tire I'll have them take a look. Both rotors and both calipers were replaced before pads were installed now these guys won't honor their warranty after having my van for 7 hours. They wanted to charge me another $300. I'm not sure how this place stays in business the parking lot was filled with cars they said they only had one mechanic and I saw two guys changing tires all of the bays were empty most of the day I thought I may as well pay the extra $2o for an oil change. Since they had my van anyway. When I decided that I was not going to let them rip me off again I asked did you do the oil change he said yes. And I won't even charge you for it. I just needed my pads swapped out pretty simple. They ended up doing a complete diagnostics checking why my battery light was on which I already knew it's because my alternator is bigger than the one needed is all working perfectly fine then he started saying stuff about my differential leaking seals bearings... Come on my Vans 20 years old sure it's going to have some issues but I only wanted to address what they had under warranty. I had a similar experience with the same place 3 years ago when I had a leak in my brake line they gave me a quote for $400 dollars after sitting there again for 5 hours waiting. I said are you out of your mind? I took it across the street to pro muffler brake they charged me 80 bucks. Plus they gave me 20% off for senior discount nice people over there. They treat you with respect fairly honestly and don't rip you off looking for things that you don't need to have done. I get it you guys are on commissions I'm sure 80% of people are so naive that they will believe you. Just wait till you try to get them to honor one of their warranties especially if it's lifetime. So when I told him he wasn't going to get paid again because he did not honor his warranty I asked him did you change the oil and did he put new oil back in it he said yes of course we did. do you think I would let you drive out of here and blow up your engine? I said to myself yes you probably would. So when I got my van pulled around front I checked the oil just to make sure there was some in it still and it was the old oil. So I went back inside to the assistant manager Jesus Flores and I asked why would you lie to me about the oil change then I paused and says oh wait a minute I know why because you're a liar and a crook and that's how you operate. He then said give me your keys I'll go ahead and change the oil, I responded you will never be touching my keys or my van ever again.goodbye. read more

A big THANK YOU to Jim the assistant manager for helping us out when we got a flat on our camper tow vehicle as we were driving thru town. We showed up without an appointment and even though they were very busy, within an hour the nail hole was patched and the tire remounted so we could be on our way. Thanks for turning what could have derailed our vacation travels into a pleasant experience. read more

I had my tires rotated and a oil change and was in and out in no time! And the guys are really nice!

A friend and I were driving from Chicago to Grand Rapids, MI for a concert, & I got a flat tire on the highway. I typically go to Discount Tire; however, it would have taken over an hour and a half. Swung by here, & they not only were super helpful, but they were super fast! Thanks so much for getting us in & out to get back on our mini road trip! read more

I am very satisfied with my experience and have been the multiple times I have been there in the last 5 years. Sometimes there is a wait but usually within the time frame the quoted. read more

Severely disappointed!!!! I went in day before Thanksgiving to have 2 tires put in front. 2 best tires left on back and next best put on spare. I told clerk that I thought the drivers back tire had an issue vibrating. Within a few hours of starting my journey to Kentucky as a single mom with my daughter, I realized the same tire was still vibrating. I called Belle Tire and he advised stopping at one in Indiana, so I did. The mechanic who drove my car first insisted that nothing was wrong. Upon me pleading for him to take the tire off and check it it was confirmed that the first Belle Tire in Benton Harbor has not even removed the back tires and that particular tire was missing a weight. In addition to that I was given a 600$ish quote to fix a rear right wheel bearing that will not last to make my trip back to Michigan from Kentucky (but he also couldn't feel any vibration at 60mph! I was shocked !!! I literally asked the clerk the cashed me out in Benton Harbor if everything checked okay as I was headed to Kentucky and he assured me, a single mother traveling with a small child, that my car was in good travel condition...and it was not ! I never would have left the state if I had known about the bearing. Additionally, I was extremely dissatisfied that my spare tire was placed in backwards and the attachments and jack left across my trunk. Poor quality service at both locations. Why did two mechanics not feel the vibrations I could feel ? Our lives were endangered due to sloppy seduce! And I did contact customer service as per instructed in the Belle Tire reply and no response! read more

This company has the worst customer service I've ever experienced in life. The management there are so unprofessional. I have a 2005 BMW. One of my tires had run flat. The management never called a head to tell me. I had to miss work and the only way I found out is I had to find a ride back to the company and only then was I told about my bad tire. To make matters worse the only way I was able to get my car home is they put tire on the rim, didnt air it up but yet they pulled it out of their bay with no air in it at all and I had to air it up myself. Greg one of the managers also made a derogatory comment towards me that " THAT'S WHAT YOU GET FOR DRIVE A BMW".... I've never been so insulted. This is one company that will never have my business again. If you need work done for tires or anything BELLE TIRE IS NOT THE PLACE TO GO!!!! read more

Belle Tire - Tires Near Me - Benton Harbor, Michigan

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This place absolutely stinks!!! They could care less about people. I ordered snow tires for my company car back in December. They told me they would call me back in a week when they came in and three weeks later no call back so I called them. They could see the order in the computer but had no information and actually were smart with me. They said we will reorder them and call you back today! Nothing nada. It's February now and still no call back or communication. You absolutely suck !!! read more

Thank you Belle Tire for your quick service. The alignment on my van is spot on! I appreciate all the questions you answered and your waiting room was nice. read more

This is a long review, but please read it before making a purchase at the Benton Harbor Belle Tire store. We recently had a tire fail on our four wheel drive vehicle. We were informed by the staff at the store that we would have to purchase for tires rather than just one, as the vehicle is four wheel drive, and the tread height on the rest of the tires was not enough to match a new tire. We agreed to go ahead with a $600 purchase, because I planned to put one of our used tires on as a spare, and keep the other two since they match another vehicle that we have as well. Mind you, the tires that were being taken off were barely worn, and certainly way less than half used up. I asked to have the three good used tires put in the back of the SUV for us to keep, and for them to check the torque on the wheel lugs that I had changed by hand on the side of the road. The work was done in a timely fashion, but it was late in the day Friday afternoon when we picked up the vehicle, and were in a rush because we were traveling out of town shortly. It was not until we got home that I saw they had not put the used tires in the back of our SUV and the store was closed, so I couldn't talk to anyone at that time. I called on the following Monday morning and the gentleman that I spoke with said he would ask the tire changer, that the tires should still be on site, and that he would call me back shortly. Tuesday afternoon I called back and spoke with the same gentleman who then informed me that he had talked to the tire changer, and the tires had been put in the dumpster, but now the tires were not there. When I voiced my concern about getting the tires back, he said that he could get three good used tires from their salvage center to replace them, and he would let me know as soon as they came in. The following Monday we went into the store to ask about the status of the used tires. The staff that I spoke with first was the gentleman that took our original sale and assured me face to face that the used tires would be given back to us. He initially insulted me and informed me that he couldn't even talk with me about this problem due to MY lack of due diligence waiting this long to report it, then he wanted no part of listening to the explanation that I HAD reported the next business day and it was the lack of their follow up that brought me back in again. The gentleman that I spoke with on the phone stepped into the conversation and assured me that he had three tires coming for us, and that he would call when they came in. We had the tires put on 10/16/2015, and as of today it is over thirty days later, and this issue has not been resolved. I have made three follow up phone calls as well as a store visit in an attempt to resolve it. I have also inquired at the corporate level, and at this point I have no intention of making another purchase there if this is not resolved. Oh, they never torqued the lugs on the wheel that I changed roadside either, which is a safety issue not to be ignored. Fortunately I caught it after realizing their failure regarding the tires, I checked the torque at my shop and they were way under spec. read more

I ordered tires and the man said that he would call me when the tires were ready but he never called and I had to call several times. Then for the installation I took my truck early in the morning and it took all day for them to have my truck ready and they still left my truck all dirty from the inside. Please don't waste your time here!! Go somewhere else!! read more

We were told an 1.5 hours for service. 3 hours later still nothing. If they didn't have the only Cadillac CTS tire in 150 miles we would have gone somewhere else. Workers were yelling at each other dropping f bombs... all around unprofessional. Workers in no hurry read more

Absolutely the ONLY PLACE IN TOWN YOU SHOULD GO. I drive an hour to and from work everyday. It seems my Nissan Rogue always needs something done to it. These guys go out of their way to get whatever I need done and fast. This morning they actually took it upon themselves to give me a discount AND drive my vehicle back to me over in Fairplain Plaza. Needless to say the snow storm cannot stop me now! Best customer service for my vehicle I've received in s very long time! Brian was awesome! read more

Purchased new tires for my truck there yesterday. The tires I wanted were not in stock so Todd ordered them for me and had them in 2 days. Very quick efficient service with a free alignment check as well as checking out all the suspension parts while installing the tires. Belle also will rotate the tires for free and fix any reparable flats after the purchase. All said, a good experience in a clean modern facility. read more

I brought in a single tire to be replaced and replace the TPMS sensor. They got it all changed. When I got home the tire was flat. so I aired it up and could hear a hiss. It was leaking from the vavle steam. I went to school to be a mechanic and have worked in the field most of my life. I do all my own work except tires because I dont have the equipment. I know sometime if not cleaned properly they valve steams dont seal. So I called and they told me to bring it in to get it fixed. After a hour and a fifteen minutes I went in to check on it and they said that my sensor was broke and tried to blame my sensor that I had brought in, instead of purchasing theirs. I have used the same sensors since I worked in the field. Working in the field and doing tires hundreds of times before I know if not done properly and carfully the sensors get broke. I had a spare with me just incase but instead of telling me it broke taking the tire off they did nothing but blame me and my sensor. when i showed them that rubber markes on the sensor where it was hit with the tire they gave me my flat tire with no sensor and told me to leave. I am educated with tires and sensors and this is how I was treated. so be carfully they will gladly take full advantage of you if you dont know any better. I even asked to speak to the manager and Levi told me he was the manager when he is not and wouldnt let me speak to his superior. read more

Bought 4 new tires for pickup. They only replaced 3 of the pressure sensors. Never told me. Fourth one began leaking about a month later and their response," Oh yeah, we didn't have enough sensors." Thanks for not telling me guys. Will never do business there again. Bought tires for wife's car at Tire Rack. Very happy. read more