I created an account just to write this review. I recently have had some bad experiences with…read morevarious mechanics in different cities and wondered what the reviews looked like for my old mechanic in my home town. I saw there was only 1 and felt I should add my experiences. My family has been taking our cars here for almost 30 years. Extremely reliable and honest service. Fast, fair prices, straight talk and no upsells or unnecessary work. They find what's wrong, fix it, and nothing more. What else can you ask for? We have had numerous quick repairs done at no cost and some extensive diagnosis work done for very little or free. I personally have lived in various cities and been to countless mechanics with numerous cars and have not yet found a repair shop as reliable as Woodwards. When someone asks me if I know a good mechanic in my current city I say "No, but let me tell you about my mechanic in Kalamazoo"

I am also a longstanding (15+ years) of Woodwards and this shop is clearly not Woodwards. I don't…read morethink they'll last more than a year or 2. Received an estimate of $12, 000 and got the work done for less than $2,000. They are not reliable or trustworthy. This is a shop that I would never return to. There attitude is do it their way, don't ask questions and have a bundle of free cash. Never again.

The shop was very neat and clean. They are very professional in taking my request to fix my truck…read more They did everything to the letter in the truck runs great nice decent people.

This place is excellent. low prices, honest, friendly, highly skilled mechanics. Recently had a…read morefailed starter replaced, for $420. Their strategy appears to be to get lots of business and be very popular by taking care of the customers with great service and low prices. And, they are very popular, very busy. That is what you want in an automotive repair shop - a place that is very busy, totally swamped, because they are popular and good. They are so popular that they may not be able to get to some things right away, they can get backed up, but they tell you all about the back up if there us one.

Called in for an alignment and they got my vehicle in quickly. The work was done right, and they…read moreshared a few recommendations that felt honest and helpful--never pushy. Great experience and value.

Provided an inspection of the vehicle. Seemed a little pricey but I knew my vehicles status prior…read moreto repairs. Paid it as it was my daughter's car and I needed to know everything is good. It's my daughter. Repairs were made in a timely matter/same day. I will follow up with my daughter as to how the vehicle is performing. I know costs of everything has gone up and I haven't paid to have brakes replaced in nearly 10 years but ouch. My bad as I didn't compare other shops prices as the vehicle is a Mazda and not everybody works on these. Waiting room: 8. Counter staff: 10. Pricing: ?. Quality of work: Will find out soon.

I called this shop to set up an appointment for my GT3. The conversation began with "what's a GT3?"…read more Not very confidence inspiring. I just need new brake pads as I have specialty racing rotors. However the manager refused to consider simply replacing the pads - somewhat understandable but her unbending robotic response was frustrating. As was her condescending suggestion to talk to other shops.

Great service! Always provides a quote in advance of service. Sets realistic time frames and…read morethe mechanics are very knowledgeable and helpful with questions.

Otto Kihm is the best auto service center in the Kalamazoo area, in my opinion, and I've lived in…read moreKalamazoo for over 40 years. Greg (owner) and Bob (service manager) have taken care of my cars for over 12 years exclusively, and I won't go anywhere else (I've tried lots of other places). They've serviced all of my five kids cars over the years, as well as the cars of my wife and I, both of which are over 250,000miles and they've done all the service. (I even bought the mechanics lunch one day for achieving the 250k milestone). Fair prices, honest assessments, no up-selling and good work. They even give me advice on cars I've been looking to buy and don't charge much for inspection.

Didn't even top of my coolant after overpriced cooling system work…read more$245 for a fuse and a piece of hose

No better place to take a vintage roadster than Autobahn! Brendan and team are the best!read more

Buyer beware!! There are red flags all over this business if you are willing to look for them…read more I've had them do numerous jobs from oil changes and battery swaps, to diagnostic work (good luck), to system flushes, and the takeaway is always the same. This business does not care about your personal property, nor do they care about getting the job done right. They fall short in very simple/basic business practices - If you want updates on the service being provided, its on you to check in; they call you to pick your car up minutes before closing; they didn't know the battery of my car was located under the seat (for a foreign auto mechanic?); the list goes on and on. Scanning the reviews, you can begin to see this is an on-going issue. Recently over the last three months (and three separate diagnostic attempts), I was charged $2500 to fix a temperature sensor - after the third attempt, they instructed me to go to the dealer as they had neither the tools, nor the knowledge to do the work needed. The mechanic basically misdiagnosed the issue from the beginning. Now, they've washed their hands of the situation but not before gladly accepting the money. Mind you by the third attempt, there was zero urgency to get my car in and fixed. I was told I would have to wait a minimum of two weeks before anyone could re-diagnose the issue. (great business practice btw) At the end of the day, this was a stupidity tax on myself for not seeing the red flags and not reading the reviews before hand. Simple procedures should be fine here, but anything serious - I would avoid like the plague.

Our Kalamazoo based company has multiple vehicles which require both complex mechanical repairs as…read morewell as routine maintenance. Having used many other mechanical companies both large and small I can without a doubt tell you that every single other shop we have used either overcharge/ up charge erroneously, misdiagnose, or do the minimum possible while promising the highest quality. With Chris being located in paw paw the drive/ tow from Kalamazoo was discouraging, but only initially. Our relationship with Chris has grown to the point of complete confidence and trust. Chris not only knows an astonishing amount about anything from simple repairs all the way to high performance! But most importantly Chris is a genuinely good person who means well and actually cares about the well being of his customers! Not only that Chris is a local Firefighter, which in my opinion is one of the most selfless things a person can do. If quality, honesty and professionalism are what your looking for trust Critical and see for yourself!

Chris has taken care of my vehicles for years. He's honest and does good work! I love the puppies…read morehe's had in the office!

Very nice friendly guys that answered my questions and understood my concerns. Good quality,…read moreefficient. Good value

I recently needed some new ball joint bolts for my 1998 4Runner. Before contacting ToyoTechs , I…read morefirst tried getting the bolts through the local dealership. I tried filling out a customer support form with them online and then also filled out a parts request form complete with part number. They never got back to me in any way. But then I found ToyoTechs and everything changed. I filled out a service request form on their website in the evening and was contacted immediately the next morning via voicemail and email. Long story short. Blane at the front desk hooked me up with my bolts for a great price and also in record time. He even called their parts distributor to make sure I would receive them before the weekend, which I did. It really showed me how much these guys care about their customers because they went above and beyond for such a small sale . If you ever need help with your Toyota in Kalamazoo , look no further than ToyoTechs! I will definitely return if I need help in the future.