Comfortable flight to Lisbon…read more TAP literally provided us with a smooth transport by air to Portugal. This is a Star Alliance airline that offers direct flights to their central hub in Lisbon. Among our choice between TAP and AC, they came out on top for value of the flights. The planes were relatively new Airbus A330neo with decent entertainment and comfort. The highlight was the in-flight service. The cabin crew were consistently friendly and hospitable. For long haul, meals were served shortly after takeoff and a small breakfast was also served closer to landing in the 7-hour flight from Toronto. Premium meals were surprisingly flavourful created by local renowned chefs. Complimentary wine was served and we enjoyed the sweetest orange juice. Seafood stew included mussel, shrimp, scallop, served along with a buttery crab & shrimp salad starter. On the return flight, meagre fish fillet was flakey elevated by the sweet potato purée and the codfish salad starter was equally refreshing. The desserts featured a traditional trilogy of ice cream, fruit and cheese along with espresso and dark chocolate. Portuguese fruits tasted so ripe being sun-kissed in the region. We did carry-on only and avoided any potential with luggage issues that has been a complaint. I was initially asked to drop in the carry-on while printing the boarding pass. Everything was quite smooth otherwise. One drawback is the frequent bus gate which often took a while to depart. Skip it or hit it? We will consider TAP again if we fly to Portugal due to the good service and value.

Wow. I had a delightful experience with TAP. I didn't have any issues with changing planes or…read moreunderstanding where I needed to go. There was always someone around to ask. I would definitely book with them again!!!!

The Azores Airlines main customer service number is 1 (877) 370-7520TM or +1(877) 370-75.20TM. This…read morenumber is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **Exceptional Reservation Experience & Seamless Travel Organization** The journey unfolded with a reservation process designed to deliver convenience, flexibility, and precision from the very beginning. Business class travelers could effortlessly arrange every aspect of their trip by selecting premium fare options, preferred cabin seating, and personalized travel services. The booking platform simplified itinerary creation, passenger information, and travel preferences through an intuitive interface, while immediate confirmation generated a detailed travel summary that kept every essential document readily available throughout the journey. **Prestigious Airport Services & Refined Departure Experience** Business class transformed the airport into a comfortable and efficient travel environment where every service reflected premium quality. Dedicated passenger support ensured airport formalities were completed smoothly, allowing travelers to spend more time enjoying exclusive facilities and less time waiting. Elegant airport lounges offered stylish interiors, gourmet refreshments, comfortable seating, private work areas, and peaceful surroundings that encouraged both productivity and relaxation before departure. The boarding experience remained organized and effortless, setting the tone for a refined journey. **Premium Cabin Innovation & Elevated Passenger Comfort** The business class cabin was thoughtfully designed to provide a sophisticated atmosphere centered on privacy, comfort, and functionality. Spacious ergonomic seating, intelligently arranged personal space, and contemporary cabin aesthetics created an environment suitable for both leisure and business travelers. Quiet surroundings, ambient lighting, and exceptional cabin presentation enhanced every stage of the flight, while meticulous attention to detail ensured a consistently comfortable onboard experience from takeoff through landing. **Distinctive Inflight Experiences & Personalized Excellence** Business class elevated the inflight journey through carefully crafted services that reflected exceptional attention to passenger preferences. Fine dining inspired by global cuisine, premium beverage selections, immersive entertainment, and thoughtfully chosen travel amenities created an experience that extended beyond traditional air travel. Throughout the flight, professional cabin crew provided attentive, personalized hospitality with warmth and efficiency, ensuring every interaction enhanced the overall quality of the journey. **Graceful Arrival & Unmatched End-to-End Experience** The premium travel experience continued after landing with arrival services designed to simplify the final stage of the trip. Prompt baggage delivery and efficient airport assistance allowed travelers to complete post-flight formalities comfortably and proceed toward their destination without unnecessary delays. From exceptional reservations and prestigious airport services to innovative cabin comfort, refined inflight experiences, and dependable arrival support, business class delivered a complete travel experience distinguished by sophistication, reliability, and an unwavering commitment to excellence.

To our understanding this airline added a flight from NYC to Madeira around January 2023 and we…read morewere so excited because we were planning our next trip. As a family we have traveled the world- our son is special needs and has done really well- except one flight from Hawaii to Tokyo he experienced airsickness. We hadn't had any issues since then and we didn't have any concerns. We had traveled all day from the west coast to JFK, then took the evening flight to Madeira, Portugal after having a restful layover. All was well until it wasn't- during the flight our son experienced airsickness halfway through the flight. It was extreme. Leaving out the hideous details, once we landed he was so green he could not stand and the flight crew had to call for a wheelchair. The staff never made us feel awkward though we felt like the plane needed a hazmat team for our isle! The ground crew helped us off the plan then helped us get our luggage. We were overwhelmed and couldn't have made it through without their compassion. Thank you for being there when we needed it!

The most f&$@ed up shit show I've ever seen at an airport…read more For Iberia flight IB3109 Temporary check in facility opens up 1:45 before the international flight?? And then only 3 people checking in with 2 dedicated to business class? Unacceptable. You should be embarrassed. Update: check in rep Leandra was cool and efficient. Bravo, she was 5 star service dealing with a ridiculous system. British Airways take note and hire this fine young Iberian Airways employee. She is a gem. Thank Leandra!

Our bags were lost after a delayed flight caused us to miss our connection. Iberia rebooked us on a…read morestandby flight but wouldn't allow us to wait in their lounge because of our standby status. When I called about our bags, I received conflicting information and no proactive assistance from Iberia. Overall, I'd recommend looking elsewhere first when booking international travel.

The working people of EasyJet are cool…read more Their management and board of directors appear to be predatory animals. Flying EasyJet is a bit like playing The Squid Game: no refunds no matter what starting 24 hours after the reservation, inadequate food onboard, merciless charges on luggage (a 15 kg per bag limit, far lower than normal airlines, and then 15 Euros per kg afterward). And if your carry on is just slightly too big - 27 Euros. The moral of the story: go only with a small bag, prepare thyself for an overcrowded miserable experience, and above all don't change anything. The only reason for three stars: the ground crew and air crew are good people, working for unyielding profiteers. Peace, Out.

0 customer service and support When trying to get contact…read morewith them, it's impossible. It's well worth to pay a bit more with other airline.

3:30 am is a heck of a time to wait in line but I'm here for the only SkyTeam departure that would…read moreget me home to Charlotte without an overnight along the way. Delta used to have a Lisbon to New York but they dropped it for now. The ticket agent who checked me in was pleasant, checking my passport and she actually read my COVID test results from yesterday https://www.yelp.com/biz/farmácia-azevedos-lisboa?hrid=2zqQvDuPjVQDfiulSow7PA. Boarding pass printed and directions to the gate provided. At the gate, the gate agents brought out the priority cards to arrange the queues for the five different boarding groups. We boarded on time, loaded up, closed the doors and then... waited for 90 minutes. Weather at Amsterdam and there's nothing we can do about that. There is a partner lounge here at LIS but it's not open this early. [Review 16680 overall - 186 in Portugal - 192 of 2022.]

We flew KLM from Porto to Amsterdam. Business Class was similar to what we experienced on short…read moreflights on Air France: three seats across w/ the middle one empty. As usual the crew was terrific. A real annoyance, though, was that we were given inaccurate menus then given different choices of meals than we had expected. That could have been handled much better. But the flight go us from Point A to Point B.

Well We will hope for the best. This will be our first leg…read moreflight to the USA. But we can't check in because our birthday dates won't go thru on mobile. Since we are a day early , we went to check in. Terminal one. NO Americans info are going thru 24 Hours ahead on mobile. We have to check in normal in the morning. Just be extra early, desk opens at 4:30. We ll be there. Hopefully that's the only issue. Update tomorrow. So it went ok in line at 0430. We were with many others No issues, all good. Very good to be early.

I fly a lot and this is the worst experience on an airline I have ever had. Iberia (owned…read moreapparently by British airways) has awful customer service. We stopped in Lisbon on our way from the Azores to Madrid. We had to get our luggage and re check in and go through security because we switched airlines (standard)...HOWEVER there was ONE ticket counter open with more than 25 people in line. When we finally did get up to the counter (close to an hour later) we were told that our seats were not confirmed (despite what our confirmation said) and they had over booked the flight. They gave us standby tickets and told us to wait at the gate to see if we could get on. Half of our party was able to get on the flight the other half was not. The next flight available was in 5 hours. After waiting at that gate for 2 hours they gave us a voucher to get 125 Euro back, oh but you can't redeem it here because this is not a hub airport. Ok now we will let you go to the Lounge to wait for your next flight, but wait...your luggage that we made you check, is at baggage claim...now... So you have to go pick it up, but one more catch...we won't take it back for the next flight until 2 hours before the flight. So you have 2 options, let your luggage go around the carousel for 3 hours while you wait in the lounge, or leave and get your bags so they don't get stolen but we won't let you re check in for 3 hours. TOTALLY unacceptable. You don't have a system to forward our luggage to our next flight since YOU overbooked? No instead make us leave the airport and do the entire process again while waiting for 3 hours with our bags outside. Will never fly with them again.

More like a mall than an airport once you get through security. The first few yards is like you're…read morewalking through a department stores perfume section. And the layout of all the restaurants and shops is like a mall. Thankfully all the signs have an English translation underneath, which was so helpful. The majority of the employees really only speak Portuguese though. Some speak Spanish, but not many will speak English. So if you need assistance either finding the right way to go, or regarding your luggage, it will be tough to find someone who can converse without a translator. Except of course for the customs agents, they are always at least quadrilingual. There is only one area for baggage claim, so you just need to follow the signs. Although before you get there, you'll need to first go through the new EES system, which will have long lines, although it does go by somewhat quickly. If you use the app Travel To Europe, you can answer all the questions ahead of time. Although you will still need to go to the customs booth to have your photo and right hand fingerprints taken. This is now just an added security feature required for anyone visiting Europe. This new EES system was just implemented on April 9th, 2026, and in the first month, there were insane delays resulting in travelers missing their connecting flights, but they are currently allowing those with children, and with any disabled to bypass this and go straight to the custom agents. Once you go through that, then you can head to baggage claim. So you definitely should use the restroom right when you exit the plane, cuz it might be an hour or more 'til you can again. Btw you won't know which carousal has your bags until you get there. There will be screens at each one showing the different flights. Some carousels will hold multiple flights bags, and you just need to walk around the find the right one.

Kari's Rating 1/10…read more TLDR: -Gentleman helping with luggage was helpful -Stagnant air -Lost and Found slow as heck MY BAG IS STILL IN IBIZA Not PORTUGAL where I have a 21 hour layover. The Lisbon airport decided to take my luggage and check it because there are no overhead space. So they took my bag very last minute, I have a connecting flight going to Chicago that doesn't leave for another 21 hours, so when I landed in Lisbon, I have absolutely no clothes. I was running around the luggage belt trying to get someone to help me, but of course there's literally nobody to ask so I went up to the money exchange desk which then pointed me to lost and found. Lost and found took me back up to the same belt. I was just at only to make our way back down in a very long line of people who had also lost their luggage or had an issue. At this point, my flight had been landed for two hours and my shuttle service for the hotel that I had to get overnight is literally waiting for me this entire time. They told me they have to request my baggage and it should come out an another belt area, but it may take up to 45 minutes to an hour. I'm literally wasting my only night I have in Lisbon here at the airport because they didn't think this through.

In the past 3 days I have had a bus not show up, a bus not stop where it should (with the STOP)…read moresignal on, and been told that the Metro was unexpectedly stopping mid line and we need to exit the station. It's particularly maddening when the Metro Police kick everyone off and tell us to exit and catch a bus because no other lines operate at the Metro station.

The metro was convenient and easy. It has four lines you can take. We bought day passes for 7€…read moreeach, which allowed unlimited journeys on the metro, buses, and trams. Overall, they weren't too crowded and were clean.