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    Just waiting around for nothing when we were already shuttled to plane (already delayed)
    Eric F.

    Just not worth it. Bought flight(s. I guess there weren't one way direct flights) to Florence from NYC with one connection in Lisbon and awful. Both flights were delayed for questionable/no real reasons for an hour plus each. For some reason, they also operate many flights not even from the gate so you have to shuttle from walking out the gate to where the plane actually is and that takes forever on top of the no question delay that's bound to happen (or worse, cancel). Do yourself a favor and just book any other airline/flights and save yourself the headach

    Fabulously refreshing gin and tonic, squash soup and a cappuccino!

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    Review Highlights - TAP

    “If you have a checked bag, then you head to the step 2 line to hand over your luggage.”

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    TAP Portugal - Arriving from ORD

    TAP Portugal

    2.0(50 reviews)
    0.1 km•Olivais

    Overall, I cannot complain too much with TAP Portugal service. Compared to other airlines, and for…read morethe needs of our trip, TAP Portugal was slightly cheaper than other commercial airlines. For our Iberian peninsula adventurers, we took advantage of the "free" 1-3 day layover deal in Lisbon on the way back to the States from Spain. The aircraft seats were fine with functional power outlets. Also, all the aircrafts on which we traveled were pretty clean (by airline standards). For all four of our flights, I thought the crew was very friendly. While the food for the trans-Atlantic flights wasn't great, it wasn't horrible. However, I do have a low bar for airplane food. Basically, the food is fine with me as long as I don't get sick, and TAP Portugal checked that box. Although (depending on your ticket) passengers are allowed two pieces of checked luggage, I was a bit annoyed that for our trans-Atlantic flights that it was highly suggested that we check one of our carry ons. I get this is more of an issue with the airline industry in general, because charging for checked luggage has resulted in more folks traveling with only a carry on. All said and done, I definitely would use TAP Portugal for my next Iberian pennisula adventure.

    Comfortable flight to Lisbon…read more TAP literally provided us with a smooth transport by air to Portugal. This is a Star Alliance airline that offers direct flights to their central hub in Lisbon. Among our choice between TAP and AC, they came out on top for value of the flights. The planes were relatively new Airbus A330neo with decent entertainment and comfort. The highlight was the in-flight service. The cabin crew were consistently friendly and hospitable. For long haul, meals were served shortly after takeoff and a small breakfast was also served closer to landing in the 7-hour flight from Toronto. Premium meals were surprisingly flavourful created by local renowned chefs. Complimentary wine was served and we enjoyed the sweetest orange juice. Seafood stew included mussel, shrimp, scallop, served along with a buttery crab & shrimp salad starter. On the return flight, meagre fish fillet was flakey elevated by the sweet potato purée and the codfish salad starter was equally refreshing. The desserts featured a traditional trilogy of ice cream, fruit and cheese along with espresso and dark chocolate. Portuguese fruits tasted so ripe being sun-kissed in the region. We did carry-on only and avoided any potential with luggage issues that has been a complaint. I was initially asked to drop in the carry-on while printing the boarding pass. Everything was quite smooth otherwise. One drawback is the frequent bus gate which often took a while to depart. Skip it or hit it? We will consider TAP again if we fly to Portugal due to the good service and value.

    Photos
    TAP Portugal - TAP Portugal - Seafood stew, mussel, shrimp, scallop, rice pilaf, broccoli

    TAP Portugal - Seafood stew, mussel, shrimp, scallop, rice pilaf, broccoli

    TAP Portugal - TAP Portugal - dessert with mint ice cream

    TAP Portugal - dessert with mint ice cream

    TAP Portugal

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    British Airways

    British Airways

    2.0(2 reviews)
    0.8 km•Olivais

    Well We will hope for the best. This will be our first leg…read moreflight to the USA. But we can't check in because our birthday dates won't go thru on mobile. Since we are a day early , we went to check in. Terminal one. NO Americans info are going thru 24 Hours ahead on mobile. We have to check in normal in the morning. Just be extra early, desk opens at 4:30. We ll be there. Hopefully that's the only issue. Update tomorrow. So it went ok in line at 0430. We were with many others No issues, all good. Very good to be early.

    I fly a lot and this is the worst experience on an airline I have ever had. Iberia (owned…read moreapparently by British airways) has awful customer service. We stopped in Lisbon on our way from the Azores to Madrid. We had to get our luggage and re check in and go through security because we switched airlines (standard)...HOWEVER there was ONE ticket counter open with more than 25 people in line. When we finally did get up to the counter (close to an hour later) we were told that our seats were not confirmed (despite what our confirmation said) and they had over booked the flight. They gave us standby tickets and told us to wait at the gate to see if we could get on. Half of our party was able to get on the flight the other half was not. The next flight available was in 5 hours. After waiting at that gate for 2 hours they gave us a voucher to get 125 Euro back, oh but you can't redeem it here because this is not a hub airport. Ok now we will let you go to the Lounge to wait for your next flight, but wait...your luggage that we made you check, is at baggage claim...now... So you have to go pick it up, but one more catch...we won't take it back for the next flight until 2 hours before the flight. So you have 2 options, let your luggage go around the carousel for 3 hours while you wait in the lounge, or leave and get your bags so they don't get stolen but we won't let you re check in for 3 hours. TOTALLY unacceptable. You don't have a system to forward our luggage to our next flight since YOU overbooked? No instead make us leave the airport and do the entire process again while waiting for 3 hours with our bags outside. Will never fly with them again.

    TAP - airlines - Updated October 2026

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