Note: This review…read morehad to be moved from its original listing in the U.S. near Newark. It was no longer taking photos I wanted to upload, yet the Lisbon listing was. Yelp needs to change the name of this listing! Its correct name is TAP Air Portugal and, in Portuguese, TAP means "Transportes Aereos Portugueses." I had written a review with an update. The first review was based on 2 flights within Europe. When I added an update, Yelp removed it, citing that the update did not add much. When this happens, it could be a "hall monitor" problem where a creep in the obscurity of the internet decides to make a project out of you or perhaps colorful language in the review was not welcomed, with words like 'melodramatic Portuguese countenances that almost sing the fado' regarding the cabin crew, which is something I find more interesting than looking at vapid Americans. What's wrong with such language? The fado is Portugal's brand of the blues and have you ever noticed how soulful and intense the physiognomies of some fado singers are? I find that bohemian (af) millennial travel writers write passages like this and, in addition to passing muster, it makes reading their accounts more detailed, visual, and enjoyable. That update was actually based on 4 TAP transatlantic flights from the U.S. to Europe. - - - - - For the TAP flights from Lisbon to Portugal's island of Madeira and Venice (VCE), they were at about 3 stars. I liked their fares, their schedule, and the economy tickets made for a paltry number of miles to add to my United account. The flight to Madeira was better and the approach to the island, and its airport up on pylons, was spectacular. The flight to Venice was strange. Some activity on the field at VCE kept us from landing and we were sent to land at Bologna (BLQ), making the continuation a 15-minute flight. They handed out small bone-in chicken breasts, which seemed strange. In that same span of years, Iberia of Spain gave you nothing! Shorter flights now always feature snacks. Within Europe, TAP is comparable to Iberia, but slightly better. In the update, now rolled into this one review, I had gone on to "cross the pond" with them from Newark, JFK, BOS, and MIA. They now have more U.S. gateways and more connection options from Lisbon onward. Those flights ranged from 4 to 5 stars. The best things about their transatlantic flights were their pricing, their punctuality, and their newer Airbus 330-900neo planes. The negatives were few. Compared to Iberia and yesteryear's Alitalia, their cabin crews were a little more standoffish. I also do not care for the single aisle Airbus 321-XLR with wafer-thin Recaro seats, but more carriers are using it on shorter transatlantic routes. I prefer yesteryear's bulkier upholstered seats. It's all about penciling things out. With thinner seats, they can put more of them on a plane. Since taking those transatlantic flights, TAP has really spread its wings in North America. Beyond Newark, JFK, BOS, and MIA, they have added two Star Alliance hubs - Washington DC and Chicago. They have sensibly added service to Canada, to both Toronto and Montreal. More recently, they have expanded to the West Coast, first coming into SFO, also a Star Alliance hub, and closer to the Portuguese community in the Bay Area and in the Central Valley. They don't make the trip daily. When in NorCal, I saw their Airbus 330-900 land at SFO from the shoreline. In its distinctive livery, it made for a beautiful sight and Lisbon was now connected to America's West Coast! Lastly, I was having lunch with a friend near LAX and was taken aback seeing a TAP A330 on finals. While not daily, TAP had recently added Los Angeles! So far, this looks like a 4-star situation. I almost wanted to drop TAP to 3 stars for a poor flight from the UK to Portugal. A younger flight attendant evidently had some coworkers or friends on board and talked to them for most of the flight, almost wincing if passengers asked (for) something (of her). This was the poorest service I've seen on a European flight. I had not yet flown on TAP from Europe to the U.S. Not having purchased a ticket to come home, the trek I had my eye on - Iberia from the Algarve to Madrid and then to the U.S. - went way up in price. TAP delivered and I was able to get to the U.S. in summer if I first took the 6 a.m. flight from Faro to Lisbon. For about $425, that flight to MIA, with a checked bag and "my" window seat, was incredibly smooth and arrived ahead of schedule. I'm giving TAP an entry-level 4 stars. Their branching out to more U.S. gateways is useful to customers going to Europe and beyond. It's not a strong 4 stars because I'm not a fan of any A321-XLR, their pricing tiers shouldn't be spaced as far apart as they are, and in-flight service could be a little more affable. However, there is no doubt that TAP Air Portugal has positioned itself as one of the better options for going to Portugal, Europe, and points beyond.

TAP has always been an inferior airline - especially when it comes to customer server…read more But, they've hit a new low. I was traveling to and from Madeira 8/16 through 8/26. Ahead of the vacation, I called them bc I have an autistic son who requires some accommodations (required by law). They said I had to fill out some form. But, the form only listed three neurological conditions and none was autism. I can assure you that the law does not require filling out any forms. Further, my 87 year old mother broke her elbow in Madeira. I called and they said I needed to give 72 hours notice with another form. My mom broke her elbow with less than 72 hours left in our trip. Was I supposed to fill out the form everyday just in case. Also, I sent them a letter in 4/12 letting them know of my a son's situation. I didn't get a reply. At all. Where we checked in for our flight home, the five of us were spread across the plane. I had to fight tooth and nail to finally get a my son a seat next to me - bc other passengers accepted moves. That's unacceptable. And, I'm not litigious, but I will be presenting the ignored letter to my attorney. At every single step, TAP committed all over itself. Don't use TAP

Comfortable flight to Lisbon…read more TAP literally provided us with a smooth transport by air to Portugal. This is a Star Alliance airline that offers direct flights to their central hub in Lisbon. Among our choice between TAP and AC, they came out on top for value of the flights. The planes were relatively new Airbus A330neo with decent entertainment and comfort. The highlight was the in-flight service. The cabin crew were consistently friendly and hospitable. For long haul, meals were served shortly after takeoff and a small breakfast was also served closer to landing in the 7-hour flight from Toronto. Premium meals were surprisingly flavourful created by local renowned chefs. Complimentary wine was served and we enjoyed the sweetest orange juice. Seafood stew included mussel, shrimp, scallop, served along with a buttery crab & shrimp salad starter. On the return flight, meagre fish fillet was flakey elevated by the sweet potato purée and the codfish salad starter was equally refreshing. The desserts featured a traditional trilogy of ice cream, fruit and cheese along with espresso and dark chocolate. Portuguese fruits tasted so ripe being sun-kissed in the region. We did carry-on only and avoided any potential with luggage issues that has been a complaint. I was initially asked to drop in the carry-on while printing the boarding pass. Everything was quite smooth otherwise. One drawback is the frequent bus gate which often took a while to depart. Skip it or hit it? We will consider TAP again if we fly to Portugal due to the good service and value.

Wow. I had a delightful experience with TAP. I didn't have any issues with changing planes or…read moreunderstanding where I needed to go. There was always someone around to ask. I would definitely book with them again!!!!

To our understanding this airline added a flight from NYC to Madeira around January 2023 and we…read morewere so excited because we were planning our next trip. As a family we have traveled the world- our son is special needs and has done really well- except one flight from Hawaii to Tokyo he experienced airsickness. We hadn't had any issues since then and we didn't have any concerns. We had traveled all day from the west coast to JFK, then took the evening flight to Madeira, Portugal after having a restful layover. All was well until it wasn't- during the flight our son experienced airsickness halfway through the flight. It was extreme. Leaving out the hideous details, once we landed he was so green he could not stand and the flight crew had to call for a wheelchair. The staff never made us feel awkward though we felt like the plane needed a hazmat team for our isle! The ground crew helped us off the plan then helped us get our luggage. We were overwhelmed and couldn't have made it through without their compassion. Thank you for being there when we needed it!

The most f&$@ed up shit show I've ever seen at an airport…read more For Iberia flight IB3109 Temporary check in facility opens up 1:45 before the international flight?? And then only 3 people checking in with 2 dedicated to business class? Unacceptable. You should be embarrassed. Update: check in rep Leandra was cool and efficient. Bravo, she was 5 star service dealing with a ridiculous system. British Airways take note and hire this fine young Iberian Airways employee. She is a gem. Thank Leandra!

Our bags were lost after a delayed flight caused us to miss our connection. Iberia rebooked us on a…read morestandby flight but wouldn't allow us to wait in their lounge because of our standby status. When I called about our bags, I received conflicting information and no proactive assistance from Iberia. Overall, I'd recommend looking elsewhere first when booking international travel.

The working people of EasyJet are cool…read more Their management and board of directors appear to be predatory animals. Flying EasyJet is a bit like playing The Squid Game: no refunds no matter what starting 24 hours after the reservation, inadequate food onboard, merciless charges on luggage (a 15 kg per bag limit, far lower than normal airlines, and then 15 Euros per kg afterward). And if your carry on is just slightly too big - 27 Euros. The moral of the story: go only with a small bag, prepare thyself for an overcrowded miserable experience, and above all don't change anything. The only reason for three stars: the ground crew and air crew are good people, working for unyielding profiteers. Peace, Out.

0 customer service and support When trying to get contact…read morewith them, it's impossible. It's well worth to pay a bit more with other airline.

3:30 am is a heck of a time to wait in line but I'm here for the only SkyTeam departure that would…read moreget me home to Charlotte without an overnight along the way. Delta used to have a Lisbon to New York but they dropped it for now. The ticket agent who checked me in was pleasant, checking my passport and she actually read my COVID test results from yesterday https://www.yelp.com/biz/farmácia-azevedos-lisboa?hrid=2zqQvDuPjVQDfiulSow7PA. Boarding pass printed and directions to the gate provided. At the gate, the gate agents brought out the priority cards to arrange the queues for the five different boarding groups. We boarded on time, loaded up, closed the doors and then... waited for 90 minutes. Weather at Amsterdam and there's nothing we can do about that. There is a partner lounge here at LIS but it's not open this early. [Review 16680 overall - 186 in Portugal - 192 of 2022.]

We flew KLM from Porto to Amsterdam. Business Class was similar to what we experienced on short…read moreflights on Air France: three seats across w/ the middle one empty. As usual the crew was terrific. A real annoyance, though, was that we were given inaccurate menus then given different choices of meals than we had expected. That could have been handled much better. But the flight go us from Point A to Point B.

All the signs at the Lisbon airport have an English translation underneath, which was so helpful…read more The majority of the employees really only speak Portuguese though. Some speak Spanish, but not many will speak English. So if you need assistance either finding the right way to go, or regarding your luggage, it will be tough to find someone who can converse without a translator. Except of course for the customs agents, they are always at least quadrilingual. There is only one area for baggage claim, so you just need to follow the signs. Although before you get there, you'll need to first go through the new EES system, which will have long lines, although it does go by somewhat quickly. If you use the app Travel To Europe, you can answer all the questions ahead of time. Although you will still need to go to the customs booth to have your photo and right hand fingerprints taken. This is now just an added security feature required for anyone visiting Europe. This new EES system was just implemented on April 9th, 2026, and in the first month, there were insane delays resulting in travelers missing their connecting flights, but they are currently allowing those with children, and with any disabled to bypass this and go straight to the custom agents. Once you go through that, then you can head to baggage claim. So you definitely should use the restroom right when you exit the plane, cuz it might be an hour or more 'til you can again. Btw you won't know which carousal has your bags until you get there. There will be screens at each one showing the different flights. Some carousels will hold multiple flights bags, and you just need to walk around the find the right one.

I just wasn't really impressed with this airport. Upon landing there was no available gate/jet…read morebridge so our plane stopped well short of the terminal and we had to deplane using the boarding stairs (and I felt bad for the parents with small kids and several bags, and older folks or others struggling to haul carry-on luggage down the stairs), and then we were bussed to the terminal and entered via a door that seemed like a cargo delivery entrance. Upon entering the terminal, there was nobody from the airline to answer questions or direct passengers where to go ... so I just followed the herd and after a long meandering walk we ended up in the luggage/ground transportation area (no idea if we were supposed to pass through customs). My return flight wasn't much better. First, I highly recommend using FastTrack to get past the security line, but there is no shortcut around the hour to 3-hour immigration line. Of course, the airline called us to board our flight via zone numbers, but then we just boarded buses anyway so it was a free for all once the buses got to the plane and we hiked up the boarding stairs (I guess I should be thankful that the weather was decent). It just seemed like a rinky-dink way of running an international airport, but I guess if you are traveling through Lisbon you don't have much choice.

This is subway par excellence!…read more Helpful staff. Frequent trains. Reasonable rates. Free WiFi everywhere! (Yes, even in the trams!!!) If in Lisbon for a few days, get the Viagem card ("zapping"): this gives you a small discount on every ride and can be used on Metro, buses, tramways and suburban trains!

In the past 3 days I have had a bus not show up, a bus not stop where it should (with the STOP)…read moresignal on, and been told that the Metro was unexpectedly stopping mid line and we need to exit the station. It's particularly maddening when the Metro Police kick everyone off and tell us to exit and catch a bus because no other lines operate at the Metro station.