Comfortable flight to Lisbon. TAP literally provided us with a smooth transport by air to Portugal. This is a Star Alliance airline that offers direct flights to their central hub in Lisbon. Among our choice between TAP and AC, they came out on top for value of the flights. The planes were relatively new Airbus A330neo with decent entertainment and comfort. The highlight was the in-flight service. The cabin crew were consistently friendly and hospitable. For long haul, meals were served shortly after takeoff and a small breakfast was also served closer to landing in the 7-hour flight from Toronto. Premium meals were surprisingly flavourful created by local renowned chefs. Complimentary wine was served and we enjoyed the sweetest orange juice. Seafood stew included mussel, shrimp, scallop, served along with a buttery crab & shrimp salad starter. On the return flight, meagre fish fillet was flakey elevated by the sweet potato purée and the codfish salad starter was equally refreshing. The desserts featured a traditional trilogy of ice cream, fruit and cheese along with espresso and dark chocolate. Portuguese fruits tasted so ripe being sun-kissed in the region. We did carry-on only and avoided any potential with luggage issues that has been a complaint. I was initially asked to drop in the carry-on while printing the boarding pass. Everything was quite smooth otherwise. One drawback is the frequent bus gate which often took a while to depart. Skip it or hit it? We will consider TAP again if we fly to Portugal due to the good service and value. read more

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Wow. I had a delightful experience with TAP. I didn't have any issues with changing planes or understanding where I needed to go. There was always someone around to ask. I would definitely book with them again!!!! read more

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We boarded on time from London to Lisbon. Delayed in the run way. Airplane had device holders with each seat and charging stations between seats! Like that! Landed safely. 45 minutes late. Took bus to luggage claim and customs read more

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We flew this airline from Bilbao to Lisbon. We were bused from the gate to the plane. Honestly, I don't remember much from the short flight. One thing I did appreciate was that the passengers didn't all stand up at once to get their luggage from the overhead bins. The flight attendants excused passengers row by row. read more

My experience was positive because first and foremost, I got a great deal on round trip tickets from Chicago to Madrid (via Lisbon of course). The cheapest seats aren't terrible on an Airbus 300, so much more tolerable than the cramped and sometimes dangerous Boeings. They have some strict luggage policies, which is inconvenient for individuals but for the filght we al end up having more room for our limited carryons. In filght entertainment is okay, two of my flights have been too warm on board. So far every flight has been either on time, or slightly delayed. You'll need about 2 hours layover for Lisbon, don't take less because some connections are across the airport and gate announcements can be delayed. At least one meal was pretty good inflight, they don't come by with the beverage cart often enough but I was on a couple of flights with passengers who frequently blocked the aisles. Mask up, lots of people travel sick nowadays. read more

TAP Portugal - Arriving from ORD - Airlines Near Me - Lisbon, 11

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As United one came from life and star alliance gold they had no signs or indication that they would let me board early but of course when I went up, they said yes signage would be helpful, especially in English for us. Poor Americans who are so poorly educated that we don't speak another language or read for that matter. I would like to be able to claim a seat prior to getting to the airport definite Short coming with tab they want more United clients which they have a great direct flight to Portugal Newark so with United flying direct to Portugal should play ball a little bit better. read more

Cons: Inconsistent accessibility for handicapped folks. Our first flight with TAP was great, the only downside was lack of help with disability services. The food was good. The second flight wasn't as great. Also had trouble with disability services. No water or snacks on the second flight (3 hours). We took a flight last April with TAP and we had assistance between and onto the plane with wheelchair assistance and also a lift elevator. Our trip this month had no assistance (we did request it beforehand) and if you're in a wheelchair, I'm not sure you'll be able to get on the plane. I'm on crutches and it was hard getting into the bus (high step, at least 1.5') and then you had to climb stairs up to the plane and down from the plane after landing. I'm not sure older folks or people with more progressive disabilities would be able. I was really surprised at the lack of care this time around. read more

Our first time flying with TAP Portugal! Their presence at YUL is very small... You'll find their check in counter (no self-check-in kiosks available) tucked away in a corner. Note that they only open 3 hours before the flight's departure time. Since you'll need to check in at the counter, they WILL weigh your bags and suitcases. On the return, we were able to do a self check-in and weigh our own bags but no one is watching you. From YUL, you'll board the plane directly from the gate and passenger boarding bridge but once in Lisbon, you'll need to use the boarding stairs to deplane and take an airport transport bus to the terminal. Same with departures, you'll take a bus and the stairs to board the plane since the Humberto Delgado airport is limited in space, most planes are parked on the tarmac instead of at the gate. The planes are reasonably new and clean. About as comfortable as a typical economy flight can get. Since it's a small Airbus A321neo, there's only 3 bathrooms in economy. Flights from YUL are typically around 10:30 - 10:45pm ET so you can expect the supper service at around 11:30pm. For the return flight, the departure was at 6:30pm local time and the meal and snack service followed the same timing. We thought the food was decent but surprisingly, they still use real utensils! The lights go out after dinner and only come back on a bit before landing for the snack service. They offer pillows and blankets for the transatlantic flights but if sleeping isn't your thing, they do have a wide collection of entertainment options like movies, TV shows, documentaries, Portuguese lessons, Portugal tourist info, etc. things to watch on the highly responsive touch screens. They offer in little paper envelopes free wired headphones in case you forgot yours. For environmental reasons, only open the sealed paper envelopes if you've forgotten yours. The flight crew speak Portuguese first, then follow up with English. You'll likely be greeted "boa noite" (good evening) for your outbound and "boa tarde" (good afternoon) for your inbound flight. read more

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Pretty impressed overall by this airline and their service! Good snacks, comfy seats and got us to Lisbon on time. Yelp 2019 read more

Very average experience. The food is simply terrible. Two pieces of non-toasted white bread with 1 piece of cheap cheese and a drink is breakfast after an overnight transatlantic flight. I didn't get the dinner but it looked terrible too. Entertainment options are outdated. But the staff was friendly and the flight arrived safely. We flew this airline for its low price. We got what we paid for! read more

It took us over an hour to get our luggage tags, drop off her bag, go through security and get to our gate. A very busy airport with all languages spoken and lots of planes going in all different directions. They had us weaving through all of their gift shops on our way to the gate. Lots of American fast food options. Information was poorly marked, most spoke English but it was confusing, lines were everywhere & mostly unmarked. When we finally got to our supposedly gate no one was here & again nothing was marked. It was funny :20 before take off people cued up at our gate, we followed suit. read more

TAP Portugal - Check in - Airlines Near Me - Lisbon, 11

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I used TapPortugal airlines for a trip to Lisbon from Dublin Ireland. The nice thing about TapPortugal is that it is affiliated with United Airlines. It is a low cost carrier or budget airline with several routes throughout Europe. The travel was seamless, even though it was busy. But because I am 1K with United. It was a breeze for me. Cheap, frequent and efficient. Yes, I know. I am lucky and somewhat privileged to be able to use my Status and that's why I booked Tap Portugal. Note, once in Europe and you want to travel to other cities, it's much cheaper to book flights while there and not from USA sites. read more

Baggage policy is a bit of a tough situation. They got $200 out of us before they would let us board for a super small lightweight bag. This is the first bag I ever had to pay for in my life. This explains the super inexpensive flight cost. read more

Worst airline. Luggage policy is at the whim of the staff. Even if you are under weight in your carryon, they will ask you to check your bag if they are full despite trying to charge you in the first place. They have no regard for health and safety as some had to check their bags despite passengers carrying medication in their bags. Bad procedures for boarding and the team does not follow their own procedures. That was the inbound flight. Oh I forgot to mention that my outbound flight was cancelled after being delayed for a few hours. They decided to cancel at 1:00 am in the morning after the airport was more or less all closed. No staff to help at the gate or at ticketing. The gate people just said, "we don't actually work for TAP....we just help with the gate. Please call this 1-800 number at your convenience". No one at TAP answered the phone at 1:00 in the morning. In order to not lose my whole vacation, I booked another airline because by the time someone at TAP would even acknowledge the flight cancellation, half of my trip would have already been over. I am still waiting to see if TAP will refund me the money for the first half of the flight that I did not take and the seat upgrade that they charged before cancelling the flight. Bad airline! read more

I would give ZERO if possible! This was the worse airline I've ever flown, hands down. Horrible customer service & scam charges to come back to USA. They even weighed my purse together with my carry-on in order to charge us an excessive amount upon our departure. 6 stops to show our tickets & passports before arriving at the gate. Horribly uncomfortable seats & bad attitude by most employees. Very unorganized & chaotic environment. This was a relatively low fare trip but you pay for what you get!!!! Trust me. Avoid this airline! What a Rip-off. Never again!!!! 2 thumbs DOWN! read more

When we did finally make it in the plane, The leg room was better than some other airlines, the lighting was nicer and the staff was wonderful. Really, they really were. But l! and I repeat BUT! they canceled our flight causing us to lose the first night of three rooms in the center of Porto Portugal. A big chunk of cash lost and precious vacation time, lost. We therefore had to go take another set of Covid tests for all six of us, To fly the following day because the COVID tests that we had done would be expired in 24 hours. When the plane finally took off the next day and landed in Lisbon we were made to wait an eternity going through customs in a never ending spiral of people and no one seemed to worry at all that we were getting closer and closer to our connecting flight. When we got through customs I asked where to go next and someone surprised us with the news that the connecting flight had been canceled as well. We were given lunch vouchers and made to wait for 4 and 1/2 hours getting us into Porto approximately at 130 to 2 PM. So now we've lost two days of vacation. We're left with only one day in Porto and losing two days of the Hop On Hop Off that we had already booked and paid for. We also lost reservations at a very nice restaurant where we each had to pay a non-refundable $25 for the reservation. And here we are still sitting, waiting with an 84 and an 85 year old for our flight. I will do a recap to what TAP Portugal has in store for us because I'm sure this is not over. I should also mention that our flight had many empty seats which leads me to think the flight was canceled because the flight from the previous night didn't have enough people in it. And they canceled because, well, they just could and get away with it. FYI FDA Love, (NOT!) Ernie read more

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I had the worst air travel experience of my life today. Please heed my warning. Do not travel with TAP Portugal. They will provide you with no customer service at all and you will end up paying more money than you had planned. This company should not exist. I tried to leave zero stars. read more

TAP Portugal - Airlines Near Me - Lisbon, 11

Cheap flight - but horrible service and terrible conditions. We were delayed 4 hours, they did not even bother to say or tell us anything. Changed our gates 3 times and when searching for help or information there is no one to be found. Employees helping you board and get checked in are annoyed to even answer any questions. They were sitting behind the table taking pictures and laughing .. while the entire flight was obviously tired and wondering what's happening and why we weren't even boarding yet 20 mins past the current posted time. Honestly such a horrible experience. And to top it off the plane as grosss.. like I know they say planes are dirty, but damn it LOOKED dirty. So I can only imagine how long it's been since it's even been wiped down read more

They cancelled flights, stranding us in Barcelona. We had to pay for another flight on united to get back to the US, plus a room and food overnight. Employees were rude and unapologetic. Anyone who couldn't get another flight had to hope for the best from TAP the next day. the hotel they wanted to put the poor people in could be had by the hour. Do yourself a favor and book on any other airline. read more

Avoid this airline at all costs. In the US, arrived with a carry on and a personal item, no issues at all, I probably would have rated it 4 stars. BUT When leaving Portugal, they made us weight the personal item and carry on as 1 item and it was 4lb's over the limit, because we had packed the carry on to be under the limit of 12lbs and they charged us an additional $125. The service is bad, and gave us a very very hard time when we questioned why. Avoid unless you want to be hit with fees and blind rage at people who barley speak English. This airline was rated as the 6th worst airline in the world for a reason. read more

What a great service we have received from everyone at TAP Airlines. From the phone customer service all the way to the counter in the airport. I called four times before our trip with questions and requests and they always treated me nice and with answers and tips for me. They gave us new boarding passes with assigned seats together. That was soooo amazing and thoughtful. I really appreciated it and we are very grateful for your service. As far as the plane flight, it was great, we had delicious food, tasty wine, wonderful entrainment as we watched many movies, and amazing service. read more

Cheap ticket! You get what you paid for. I have flown to Europe many times and never had a problem. The flight was delayed 1.5 hours in SFO and they did not catch up in the air. In Lisbon, we got to customs and it took 3 hours to stamp our passports!! There were maybe 4 people for about 1000 travelers. It was unbelievable. So we missed our connecting flight to Rome. There was no service and no help anywhere. We had to ru to get help at customer service. 17 people were ahead of us. Then we found a ticket agent available and we're able to get him to change the flight that was boarding at that moment. We had to run through security etc to catch the flight. I would never fly this airline again. Terrible experience read more

I recently flew TAP to Portugal. It was one of the worst flying experiences I have ever had. Firstly the flight to Lisbon was delayed by an hour without explanation, causing me to miss my connection to Madeira. Dinner was served about five hours into the flight, an hour before arrival and people were starving! And then the food was absolutely revolting... No drinks of any kind were offered either! The stewards were asleep at the back and were completely unengaged or helpful to the passengers on-board! Our flight back to Boston was cancelled and the TAP lady told us there were no available flights for two days. That was an outright lie as we were able to book a flight thru a travel agent at the airport in Lisbon for the following day. As a result we paid extra money to book a hotel for the night. I am sure there is some kickback business going on somewhere... Anyway if you have any options, fly into Portugal on any other airline but TAP. Portugal and its people are amazing, but TAP truly sucks!!! read more

Worst Airline ever. Unfortunately, I didn't book this flight, but it will be the last. The Airport is the most unorganized airport that I have traveled through, and I travel a lot, so that speaks volumes Worst thing is I booked first class, had my flight canceled, and rebooked to another airport that cost me even more money than I initially paid. You have your warning from me so I suggest you listen because there are other flights that you can take. My tickets were bought last minute, and as they say, you get what you pay for. read more

They have horrible customer service. My flights wete cancelled due to COVID over three years ago and they have yet to process my refund. I have called, emailed and even wrote to Corporate. No response, no refund. read more

Ridiculous airline. They'll lie to your face and charge you right before you board, $125.00 USD for 2kg over on a carry on. WITHOUT any notice and any consideration to the near hell experiences in lisbon's epic airport composed of utter shit. Fuck this airline. Never again. read more

Flight booking reference 14096703/APMINC, plus Booking reference KWCDMK, cancelled by TAP themselves on April 2. Due to the EUROPEAN LAW you have to do the refund within 7 working days, (in case the passenger has not accepted any voucher! ) I want my money back completely, each cent! TODAY! The complaint on the livro de reclamações is on the way. (Please consider, as long as you keep my money, I will write on your page, on Google, on Yelp, on FB, etc. EACH DAY, percebem?!?) read more

went through 7 security lines made me stand on bus for 30 minutes and separated me from my mom (im a minor!!! ). read more

TAP Portugal - me waiting for 30 minutes while my plane leaves in 10! - Airlines Near Me - Lisbon, 11

Worst airline ever. Do not book a flight with this airline. Flight delayed 12 hours and gave a $12 food voucher. Pay the extra $100-$200 and get to your destination on time and keep your plans in tact. Not worth the head ache or struggle and horrible customer service. PLEASE DO NOT FLY WITH THIS AIRLINE. HORRIBLE BUSINESS!!! read more

Zero stars if possible. Spent over 3 hours but still could not book a flight on the web from USA to Lisbon, Portugal. Tried different computers, browsers, PC/Apple systems. After entering info for Passenger #1, it does NOT move to Passenger #2. Had to call TAP reservation to book which was $106 more expensive than the web fare. They would NOT refund the difference even though their website "malfunctioned." Tried again 6 hours later, same problem. HOWEVER, when I tested a booking from London to Lisbon, all of a sudden, the website works & you can enter info for the 2nd passenger. You can't help to conclude that bookings from the USA (maybe elsewhere too) is web blocked, forcing you to call AND pay the extra call center fees. Do not do business with such a company if you can. Either it's utter incompetence or worst, nefarious practices/policies. read more

Horrible. Canceled my connecting flight without finding me an alternative. Will not refund the canceled flight and then lost my baggage and will not help to recover it. Absolutely horrendous customer service. DO NOT FLY with TAP Portugal !!!! read more

Flights are cheap but horrible with delayed flights. I missed my connection to Porto, but probably could have made it if the crew had prioritized passengers with connecting flights. In any case, the staff did their best to schedule me to a later flight so I appreciated that. The nightmare really was when they lost my luggage and left it in Lisbon instead of sending it to Porto with my connecting flight. I was very patient and filed a claim with the Porto airport, but I had to constantly call and check- in with them. Ultimately, the Porto crew did NOT properly secure to get my luggage on the right flight. Then, the local staff never scheduled to get my luggage to my hotel. I constantly called and eventually gave up and went to the airport myself to pick up my luggage since I was leaving town so I had no clothes for my trip in Porto and had to make arrangements for myself. Next time, I'm sticking with my usual airline and not TAP unless it is ridiculously cheap, and I have all the time in the world to wait for my lost luggage. read more

Horrible customer service, not friendly staff at all. Had over 6 hour delay due to an electric issue on flight, loaded and unloaded us 3 times until they finally pulled a new plane 6 hrs later. Return flight they didn't have seats at the terminale, it was very hot, they provided a lunch and drinks on the flight, but somehow managed to skip giving passengers food and or drinks and ignored when you called them. Happened to me and travel buddy who were not seated by each other as well as other passengers. Low class airline. read more

Paris - Lisbon everything is for sale, even water. I paid for fast boarding but I still had to wait for two thirds of the passengers to board. The flight was delayed by 20 minutes (no explanation!) and the transportation to the terminal is by bus so no way for me to even hurry. Me and 6 other passengers from the same flight arrived at the gate 20 minutes before departure time and the gate was already closed. The plain was right there and stayed there for another 20 minutes. They probably overbooked and used this method to rebook us. But that time I developed a medical condition as a result of the stress and rudeness of the employee in charge of handling the situation. I asked her for medical assistance and she pointed me to exit the secured area. By the time I ended up at the customer counter at the front of the building, I was in greater pain and distress, teats flowing on my face, had asked more than 10 employees to point me for medical assistance and they all turned their back to me! I was given hotel and meals vouchers and sms with links for prepaid Uber. Because of poor connection in Parking 2 area, my ride was canceled. I will not bore you with the rest. Just don't book with TAP Portugal if you can help it! read more

WORST EXPERIENCE! After I was already in the plane and had taken off, I received a notification upon landing that my connecting flight had been cancelled. Once I landed in Lisbon, there were no more direct flights until the next day (the day of my best FRIENDS WEDDING). There was an option online to go from Lisbon to Frankfurt and Frankfurt to Florence but because of the 2 1/2 hour customs line in Lisbon I miss that flight as well. Then after waiting for one hour at the TAP helpdesk, the other option of going Lisbon to Munich and Munich to Florence also filled up so I MISSED THAT ALSO. Finally, they put me on a flight to Rome (after waiting at Lisbon airport for 5 hours), then wait 3 hours in Rome, then fly to Florence. I need to be there by 10 pm because it's my best friends wedding reception, so I had to take a TRAIN to Florence from Rome which cost 58 Euros. The receipt is attached. I traveled for more than 24 hours (in which time I could've traveled to Australia), and I'm sick and they offered no compensation. This is ridiculous and I expect a full reimbursement + the cost of the train. Can't believe this stupid thing made me miss the happiest moment of my best friend's life... read more

So this is a one star review obviously because I had a terrible one off experience with the airline. But they are partly to blame for my 16 hour detention, confiscation of my passport, by the Portugal Immigration Police, and stopover in the arrival gates area (no food/water from the bathroom) of the Lisbon airport. (Lisbon airport deserves a demolition, that's a different story) I had a Visa issue while in transit in Lisbon, and I tried contacting TAP after an immigration officer told me I couldn't go through cause of said Visa issue. After getting disconnected 6 times on the phone (network was fine, battery was fine, but TAP's internal phone cables are held together by wire that's 1 atom thick apparently) I was finally able to explain my problem, and asked for a flight reschedule, I was ready to pay whatever price no issues. But to change my reservation, TAP for some reason needed me to go to the physical location beyond the immigration area (which immigration wouldn't let me because of lack of visa) as if the 21st century never happened. The person on the phone said they would speak to someone and surprise! The call dropped again. So I went to the immigration officer to explain my problem, and they detained me for the next day because the great country of Portugal can't fund it's immigration police department, and Lisbon's airport operations are run by someone who jacks off to videos of themselves plucking nose hairs. read more

Dear TAP Air Portugal, This is the second time you cross me, and i will not let it slide by. I booked two tickets with United to fly last October from Washington DC.US to Marrakesh.MA. With a layover in Lisbon.Portugal. And ,unfortunately,one flight (Lisbon to marrakesh) was operated by you guys. You kept changing the take off time every couple of days and you decided the departure time was set 6 hours before i actually get to lisbon. You didn't bother to email me or notify me through the app. I tried calling your customer service and i was either on the phone for 2 solid hours with no one to pick up, or got to an agent that placed me on hold and proceeded to hang up on me not once, not twice but 3 times. I brushed it off and didn't want to let it ruin my vacation. I ended up booking another flight and lost approximately $2000 just because i couldn't put up with your childish games. Fast forward to 3 days ago.I picked up the phone and inquired about one of your flights from Marrakesh to Toronto. I made sure i was clear in asking if you guys still operate that flight and 2 of your agents confirmed that you guys do and it s a normal flight and nothing changed. I proceeded to book the ticket with was around $800. Today, i phoned your customer service to ask if the flight is still on... since I already saw how you handle your customers,and was surprised by :not only the flight being canceled ,AGAIN, without you caring to email me but also by your agent being rude, disrespectful and kept talking over and interrupting me. He refused to listen to what i had to say although i made sure to tell him that it s not his fault. He refused to explain why the flight was canceled He refused to explain why they failed to notify me He refused to process a refund He refused to transfer me to a supervisor He refused to transfer me to refund department And he said " if i were you i ll request a voucher refund online and move on with my life" word to word. If you guys think this is a game and inconveniencing people is fun. You should be ashamed to call yourself a company and ashamed to say that you service people. I understand that your company declared bankruptcy and was taken over by the Portuguese government. But this is not a way of managing a business. Now with this all being said: I want my money back. Not a voucher because i ll be damned if i book a ticket with you. I want a sincere explanation to what happened and I want an apology: for over-promising and under-delivering. Finally if you can't operate an airline: SHUT IT DOWN!! Sincerely, Never again. read more

Croutons salad! Not ceasar salad! Soft croutons, cold bread. Mayonaise macaroni salad. Seats are okay. Bathrooms are clean. No choice for any dish they dont have enough. Missed the connecting flights to Rome. Had to wait two and a half hours. read more

That was our first time flying on TAP. Excellent experience from checked in to the end of the flight in Lisbon. The only suggestion will be more water service between the dinner serving and snack before landing. It was one of the newer A330 airplane with excellent entertaining system. Highly recommended. read more

@tapairportugal worst airline ever. I can not understand how they are in #staralliance. We arrived for the last call of our connecting flight since a delay of TP 228 from Miami. Our seats were already sold, no service no help just getting is us wait for 12 hours at the airport. I have a frequent traveler status and ant airline never have been such poor in service and organization as TAP. A change of booking must be possible, for least a refund! read more