I just wasn't really impressed with this airport. Upon landing there was no available gate/jet bridge so our plane stopped well short of the terminal and we had to deplane using the boarding stairs (and I felt bad for the parents with small kids and several bags, and older folks or others struggling to haul carry-on luggage down the stairs), and then we were bussed to the terminal and entered via a door that seemed like a cargo delivery entrance. Upon entering the terminal, there was nobody from the airline to answer questions or direct passengers where to go ... so I just followed the herd and after a long meandering walk we ended up in the luggage/ground transportation area (no idea if we were supposed to pass through customs). My return flight wasn't much better. First, I highly recommend using FastTrack to get past the security line, but there is no shortcut around the hour to 3-hour immigration line. Of course, the airline called us to board our flight via zone numbers, but then we just boarded buses anyway so it was a free for all once the buses got to the plane and we hiked up the boarding stairs (I guess I should be thankful that the weather was decent). It just seemed like a rinky-dink way of running an international airport, but I guess if you are traveling through Lisbon you don't have much choice. read more

Lisbon Airport - Humberto Delgado Airport) - Heads Up on Security, VAT & Food Options If you're flying out of Lisbon, give yourself extra time--this airport layout can be a bit misleading. After you go through the initial security checkpoint, you'll immediately see duty-free and it feels like you've reached the gates. Not quite. There is another checkpoint you must pass through before accessing the actual departure gates. A few key things to know: * Duty-free is NOT the final step -- don't get too comfortable thinking you're done. * You'll need to go through a second screening/checkpoint before reaching your gate area. * VAT/customs validation happens after that second checkpoint, not before. * Very limited food options after the second checkpoint -- so if you want a proper meal, grab it before you go through. This setup can definitely catch travelers off guard, especially if you're tight on time or planning to process VAT refunds. Pro tip: Eat first, then plan enough time to clear both checkpoints and handle VAT. It's not a straight shot from security to gate like in many other airports. Overall, a clean and efficient airport--but the flow isn't intuitive, so a little awareness goes a long way. read more

I try to travel to Portugal about once a year, and I typically fly into Lisbon; however, based on this week's arrival, I may start considering Porto more often if the current level of disorganization continues. We arrived and THANK GOODNESS we have a family member an EU passport or we would have stuck in line for well over 4 hours. My heart when out to those who had to catch connecting flights, many ended up missing them. One airline company stated that 120+ people didn't make it to their connecting flights That said, the renovations look great. I love to see the big selection of good and shopping. Hoping the operational side catches up soon. read more

All good at the airport till passport controls. Lisbon's Humberto Delgado Airport is a busy international hub with two terminals, 1 for TAP Air Portugal and other major carriers. It has one notorious problem and that is the processing time for passport controls into and out of the EU Schengen zone. Travellers without young kids should use the e-passport gates to process & enter into the country so that you can exit out the same way. Otherwise you can be stuck in line just because of insufficient staffing and potentially miss your flight! Keep this delay in mind even if you're transferring to domestic flight after arriving internationally. If you're just entering the airport, plan also for the lengthy queue for security especially during the morning peak. For some reason, security tells you to extract all liquids into one small bag although we saw later that many passengers didn't bother. Furthermore, our luggage scan didn't save properly in their system and we had to wait in line for a rescan. The airport itself is quite spacious with plenty of amenities including a large food court that features many local restaurants and fast food options, as well as souvenir, sports and clothing shops. Within the EU Schengen area, there is also a busy central seating area with escalators that lead up to several premium lounges along with a row of hidden recliner seats away from the bustle. The plastic seating at the gates show signs of stain from many passengers sleeping across these seats with their shoes on. While there are gates directly to some planes, all of our flights required taking a bus sometimes with a long wait to get to our planes, adding to the wait-time. One positive while you're waiting at the airport is their wifi which streams quite fast. The airport is conveniently serviced by the Lisbon Metro red line about 40 minutes from city centre. Ask Me Lisboa kiosk is located at the entrance where you can pickup the Lisboa Card to cover transit and sightseeing up to 3 days. Skip it or hit it? Lisbon Airport can be pleasant if you get there 3-4 hours ahead of time to make it through security and passport controls. read more

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The Lisbon International Airport is a single runway vintage airport with few jetways compared to the amount of plane traffic. As a result, it is common to be parked away from the building requiring a bus ride. The facility is well-dated with classic floors, signage, and colors giving it a 1960s or 1970s vibe. There aren't nearly enough seats to accommodate passengers, so you'll see a lot of people sitting on the floors or standing. The bathrooms are small but clean. Food options are available before and after passport control/customs. It should be noted that if you visit one of the two lounges (ANA or Air Portugal regular), you will need to still go through passport control to get to your gate. This can be a a little tricky with timing. There is also a third lounge operated by Air Portugal that is called their premium lounge that is beyond passport control. Regarding the customs officers, they were the friendliest we've ever encountered. read more

Airport takes awhile to get through and to your gate so plan to be there early. All the good restaurants are before you scan your passport so eat before or you will be disappointed in the food selection. There are attendants everywhere to help you get to where you are going so no worries if you don't know just ask. read more

Flew in and out of Lisbon and had a good experience at the airport. Lines were quick, signage was easy to figure out, getting to the metro was a breeze. I look forward to visiting again. read more

Aeroporto de Lisboa - Airports Near Me - Lisbon, 11

Experiencing Lisbon as a primarily English speaker is one of the best non-primary English speaking countries I have visited. The people are warm, welcoming, and go out of their way to speak English when they recognize a visitor is struggling. Cascais, Sintra, Belem, or Lisbon itself all delivered this experience during my stay. All of that went out the window when I arrived at the airport to depart. Limited or non-existent signage (even in Portuguese) remotely attempting to inform travelers what direction to walk created chokepoints at every stage. The staff working the airport seemed like a totally different Portuguese citizen than all of the amazing people I interacted with in the cities, restaurants, hotels, and excursions. They gave the impression that they had no interest in helping direct the flow of traffic to make things easier on the travelers, or themselves for that matter. That combined with the poor operational engineering made each required step difficult to navigate, right up to the point of locating the physical departure gate. Part of me understands why their demeanor appeared to be miserable. Proper setup and staging with clearly labeled signage completely removes the need to speak with a human at the majority of major European cities and hubs. As a career operator, a small investment in signage would change the entire experience. That would likely improve the staffs outlook on spending day after day speaking to lines of travelers all asking the same question in a row. In closing, I STRONGLY RECOMMEND you add Lisbon to your list of cities to visit as an English speaker. Especially if you love the ocean, outdoors, history, and topped tier cuisines from all over Europe, North Africa, and Asia. Just prepare yourself to have your overall experience take a dive upon arrival to the airport. read more

Aeroporto de Lisboa - Airports Near Me - Lisbon, 11

Clean airport, polite employees, and very good signage, but oh the lines........ We arrived at the airport 3 hours before our international flight and waited in lines for the entire time. Lines for checking in (we had already checked in online, but we're required to have a printed boarding pass). Then lines for security - not too bad , probably about 15 minutes. Ext was the worst line - it took about 45 minutes to get through passport control. We thought we were through, but then there was a line to enter our gate and finally the line to board. All I can say is I'm glad we gave ourselves plenty of time. read more

This is the kind of review that will save you from a total meltdown that will ruin your experience in Portugal. First off this airport is notorious for its dated infrastructure, confusing signage, totally illogical layout and mostly unhelpful staff (outside of the airline ground staff). This is well known if you simply look it up anywhere on the internet. The one thing that is really what causes mass chaos on a daily basis is the demented way the terminal is set up where passport control is located AFTER the security/duty free/shopping area in the terminal. When you depart from the main terminal (1) you will check in and show your passport to ground staff and go through a screening where they scan your boarding pass you will pass security. After that you will walk through a long and winding duty free section that opens in to the area where stores and restaurants and lounges are. What many people don't realize is that after all this there is a gigantic line where you have to do the actual passport control process to get to your actual gate. So here's the issue, the line is often overwhelming and can be as long as 1-4 hours long. My personal experience at 10am was a 1.5 hour wait. We barely made it to our gate in time. But many people don't realize this and show up with like 15-30 minutes to go and end up cutting the line, pushing people around and even get into open fights with people. (During our time the police actually arrived to break up one fight). It is absolutely lawless and there is almost nothing being done by the staff to corral anything. There are stories about this that circulate on the internet and it is due to obviously this being an aging airport in the middle of the city with no meaningful way to expand. While there's talk about the new airport being developed, the timeline is still years away so unless they do something drastic to renovate internally (which seems unlikely given the limited space) or to get more of those automated machines working, I don't see this changing anytime soon. Also even though the lines are delineated by EU and all passports all of the lines were pretty long but the all passports line was definitely overwhelming. Point being, you'd better budget a crap ton of time, because you have no idea how long it's going to really take to get to your gate read more

Aeroporto de Lisboa - Airports Near Me - Lisbon, 11

Very subpar experience here. First, there's no actual gate at least not for TAP. You arrive and deplane via a staircase right onto the runway like you would at a small private airport. Then you board a shuttle bus to arrive at passport control. INSANELY long lines, we are talking hours. There are no bathrooms in sight. So you just got off a 6+ hour flight and now need to wait in line for hours with no bathrooms. If I ever come back to Portugal I'd probably fly into Spain and take the train here because this is ridiculous. I had seen horror stories online and be assured they are true! In Spain we literally walked up to passport control with no line! Additionally, it was impossible to get an uber. I waited over 25 minutes and could not connect with a driver. I got frustrated so just started walking out of the airport. I walked about 20 minutes and then called an Uber to my accommodations. After the walk the Uber was only 4 euros compared to the 15 quoted at the airport. The only positive thing I will say is that this airport has some really nice shops for buying souvenirs and duty free items. They have a nice Longchamp store and beautiful offerings of wine and cheese. read more

Aeroporto de Lisboa - Wine and cheese purchased at the airport stores a little overpriced but delicious - Airports Near Me - Lisbon, 11

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AEROPORTO DE LISBOA - Hubby's birthday trip last month was a blast but this airport was quite the experience . We landed on a Thursday afternoon from calm and organized Frankfurt and when we got here it was hot , over crowded and felt like there was no air conditioning in the building ! We got our duty free goods and trying to find our bolt car was like being in a zoo because there were sooo many people just congregated in the area with no demarcations. Bad signal too. Leaving were on a 5am flight and we got to the airport super early and there were all these closed counters and people sleeping through out the terminal. By the time they opened the security line it was literally a herd of travelers ! Not many options for food and it was quite an adventure arriving and leaving Portugal!!! Just be Ready!!! read more

Aeroporto de Lisboa - Signs - Airports Near Me - Lisbon, 11

If you plan to fly international out of here, have patience, and calm your heart at how chaotic it can feel sometimes, you will be fine. I admit, it can feel overwhelming if you have never flown in or out of this airport. Once you get the hang of it, your experience can feel less out of control. Most say arrive 2 hrs early. I suggest 2:30 or 2:45 hours early, especially if you are checking a bag. They often release the baggage check numbers 2:30 hours prior to flight. This early, you will likely be in the front of the baggage check line. Passport check. Don't let the first community area after security fool you. It fooled me. You feel like you are in a mall area but if you are flying international, you have a passport check just past the community food area. If you plan wrong, you may miss your flight because of this small oversight. Once you pass security, keep going to your gate, you will soon find out, you may have a long wait for passport check. Honestly, you may not get around the long passport lines if your passport (I am speaking about US passports) isn't an auto green through the machines. As of lately, there are a lot of machine issues/system issues, so just expect to wait in line with everyone, when you are expecting a wait, no wait will be a pleasant surprise. Baggage claim is fairly simple, follow the signs, Ubers/Bolts/taxis are easy too if you read the signs. Moral of the story this is an excellent airport if you bring your patience and empathy pants and just know, slow and steady is a good way to operate by. read more

On the plus side, the security and customes-immigration people are pretty efficient, a two hour layover is time enough if you're flying TAP Air Portugal. There are some good choices for espresso and light eating which one needs with the Transatlantic jet lag. In the negative column, the airport is small and cramped for the volume of travellers, restrooms are overwhelmed, not enough seats in waiting areas, announcements can lag, and there aren't any charging stations. read more

Aeroporto de Lisboa - TAP Air Portugal - Airports Near Me - Lisbon, 11

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We heard horror stories about leaving from this airport so we woke at 5am to arrive to the airport by 6am for a 9:55 departure. When we arrived - we had to stand in line at Delta for around 45 minutes before they would open (first of the day) so we could check our bags. So, getting there too early isn't helpful anyway bc you will just have to wait to get your checked bags turned in (so don't show up more than 3 hours in advance if you're checking anything - it's pointless). We hightailed it through TSA and passport control and had no lines at all. The large Duty free area is before passport control - so, you have to clear that and walk quite a ways before you are done and can get to your gate. On our gate, food was sparse and there were not very many good options and where there was a little food at the terminal - the lines were extremely long. Seating was also sparse for the amount of large planes leaving from each gate. When we finally started boarding - we were hearded into one area to wait for a shuttle - then, after waiting 15 minutes for a shuttle, we got on board and drove halfway to the plane and stopped for another 20-30 minutes. So, boarding was a nightmare and took forever! Very stressful and chaotic. We were told, and you could see, that this airport is very busy and is probably exceeding it's capabilities for flights and tourists coming into the city. Supposedly, they are building another to be complete in around 2028. I hope so, bc this airport is definitely past it's capacity and leaving from this airport was not easy. read more

Unfortunately - this airport experience has been one of the worst I've experienced. The stores and food establishments seemed ok, but anything related to logistics seemed unnecessarily slow, and possibly broken or malfunctioning. Deplaning took a very long time. Waiting for busses on tarmac took too long. Entirely unnecessary line for passport control took like 2 hours. Getting a rental car was confusing, delayed and slow. And returning the car even worse. The police who were directing traffic -- seemed overwhelmed, frustrated and unable to behave professionally when dealing with confused tourists in traffic. Waiting for the plane to board was also odd when we were asked to not sit at an empty terminal. read more

Aeroporto de Lisboa was by far one of the worst--if not the worst--airports I've ever traveled through. I arrived 3 hours before my 10:15am flight, and thank God I did, because I barely made it due to the extremely long lines and the incredibly inefficient layout. I was flying TAP Portugal and had to wait in a 40-minute line just to tag my bag--annoying, but fine. When I finally reached the machine, I was told I needed to wait in another line because my boarding pass couldn't be issued without a staff member scanning my passport. So after tagging my bag and doing that whole line, I now had to wait another 30 minutes for someone to scan it--absolutely ridiculous. Then came security, which thankfully only took about 10 minutes. But it didn't end there. Next was passport control, which took another 30 minutes. Why on earth couldn't that have been done earlier? What was the point of the airline scanning my passport if we had to do it again anyway? None of it made any sense. But wait im not yet after that you have to make yet ANOTHER line at your gate for the agents to verify your passport (after it has been verified twice already)! BUT WAIT, once thats over and you get through your gate you have to make ANOTHER line to board the bus to take you to your airplane which seemed to be in at another airport it was so far from the departure point. I truly hope they fix their process or build a new airport yesterday, because this setup is a disaster. I thought JFK or Atlanta Airports were bad but his was a whole new level of inefficiency. read more

Lisbon Airport (Aeroporto de Lisboa) is... underwhelming. On the outside, it looks modern with its glass façade, but in the summer it turns into a greenhouse--uncomfortably hot and impractical. Inside, it feels messy and honestly not that big for a European capital city. If you need to eat, there are a few places, but the options are limited and nothing really worth recommending. On the bright side, the metro station is right at the door, which makes getting into the city super convenient. The worst part for me was the parking. Absolute chaos. I had the bad luck of arriving the same day half of Portugal was coming back from summer vacations--it was a nightmare. Overall? Not that big, not that great. Feels more like a glorified bus station than an international hub. Sorry not sorry. read more

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We were flying out of Lisbon at 6:35am. The check-in counters for Iberia airlines did not open until 4:30pm. The duty free store is very nice and large selection of goods. We purchased the #1 spirit of Portugal Beirao €16.50 for 1L. The airport has some recliner chairs if you are looking to get a little power nap. Thank you for the hospitality Lisbon! read more

Aeroporto de Lisboa - Departures - Airports Near Me - Lisbon, 11

If you're flying from Lisbon to Barcelona, definitely show up early -- this airport gets very busy, especially in the mornings. Most of the check-in process is self-serve, so make sure you're comfortable using the kiosks or have your boarding pass ready on your phone. Security lines can move slowly, but once you're through, the airport is clean and has plenty of shops and cafés to pass the time. Overall, Lisbon Airport is efficient but crowded, so plan ahead and give yourself extra time -- you'll thank yourself later. read more

Aeroporto de Lisboa - Airports Near Me - Lisbon, 11

Lisbon itself is charming and beautiful, so naturally, they had to balance it out with an airport that feels like a dare. How does this even happen? This is like Terminal Purgatory. It's chaos wrapped in humidity with a generous helping of poor signage? Invest in signs and dehumidifiers. Security lines are for the show Punk'd, where's Ashton? And don't worry about charging your phone, there are exactly two outlets, and they're both broken. Shaking my head with frizzy hair because of your humidity problem. read more

We didn't face any problems at this airport. After landing, we took a bus to get to our hotel- convenient. When departing, we had a very early morning flight. We checked in our baggage, went through security and passport control within an hour or so. The airport is expected to close after the Luís de Camões Airport opens, but you'll have to wait awhile for that. read more

Had a great time at the Lisbon airport, got to try Portuguese McDonald's so that was a cool experience, but the airport itself was beautiful, lots of stores and shopping, BMWs in display on the middle of the airport, drinks and food overflowing, the staff was helpful and most even spoke English, so I had no problems communicating there. I'm glad we decided to fly with their airline, back and forth to Chicago. A timeless experience. Bit of walking but it's an airport so kind of expected but outside that, felt like a good place to burn a couple hours before takeoff. read more

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We arrived 45 minutes late to the Lisboa airport. We land on the runway and had to wait for a bus to take us to the airport. We were on the bus for 1 hour to reach the airport due to traffic. Once inside the airport, the passengers were herded into a large hallway and held. Thousands of people waiting to go through customs. Then airport staff said if you have an American passport come to the front. So we 'excused me" to the gate and then told to wait. After 20 minutes, another employee said let the Americans through. Which sounded promising until we started going down the escalator and saw the rows and rows of people waiting to go through an electronic customs. It took about 2.5hours to go through customs. Only 5 scanners working, some scanners had tape holding it together. My daughters fiancée had to go to two scanners before it worked for him to clear customs. For Me with airport staff assistance, it took 4 different scanners to be cleared through customs. So about 3.5 hours later, we tried to locate our luggage. Our flight was no longer on the screens. We had to go to a baggage center and wait for the airport staff to look up where our luggage was. I felt bad for the passengers and just as bad for the employees that have to work in this chaotic mess!! We were offered free bottles of water but then had to wait on long lines again to use the bathroom. I will avoid Lisboa airport at all costs from now on! I am sure this was not a one time event! Oh and even saw some people sleeping on cots!! What are your process improvement team and leadership doing to prevent these delays?? read more

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Nice, clean, easy to navigate airport. The restrooms are clean and don't smell bad. The flight boards were not updated with the gate number but asking another gate was just as easy. read more

This is a third world airport. WiFi doesn't work. HVAC is pathetic. Customs is slow. Escalators are broken. Uber pickup is in a exhaust fume filled garage. Every airport I've been thru in Mexico is better than Lisbon. Third world airport in Europe! I hate this airport! read more

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Worst international airport I have ever been to. The entire airport is in need of renovation or is in the process of renovation. They are in process of installing machines for quicker entry into Portugal, but they are slow and clunky, so be patient. The WIFI is the worst in an airport, I have traveled all over the world and never seen an international airport not having working WiFi. Finally at the exit, I was able to finally connect after trying and trying. Again be patient. Pro: water filling station has cold water. The bathroom was clean. The Uber drivers meet you in P2 parking but the Uber drivers are slow to get to you and the area is a mess since it is drop off and pick up at the same location. They have to park so you cannot just flag them and jump in. Also, Lisbon charges 5 euros if you cancel on a driver that just refuses to pick you up, I personally think it is a scam. After waiting 10 minutes for a driver that said they were coming, I tried to cancel and I was not paying 5 euros for 7 euro uber ride using UberX. I called them and no response, finally I texted if you are not coming, cancel, they immediately cancelled. That feels like a scam driver. Just be warned. read more

horrendous. it is a Chaotic mess of an airport with unprofessional and generally incompeten and lazy staff. the non existent management and chaos is everywhere. customs is terrible, bag checks, horrendous. passport control comes inexplicably after lounges and shopping leading to countless missed flights. passport control is yes you guessed, probably the worst managed part of the miserable experience. avoid at all costs, fly to Spain or Porto instead. it is the absolute worst read more

I found the airport poorly marked. I only found the luggage claim by following the people getting off the plane. The arrivals was chaotic with an outdated terminal. The departures was modern easier to navigate to out gate. read more

Please read and be prepared prior to going to this airport. I should've done this. This airport is a certified hot mess! When you land (in our case it was in the rain) you walk down the stairs to then board a bus that takes about 10 minutes to get to the terminal. The agents upon arrival are helpful, but from the moment you go to baggage claim and beyond is MADNESS! The uber part is what gave me anxiety. The signs are slightly confusing and it made me appreciate MIA more. If you're taking a taxi or being picked up by a friend, you're good. If humid taking an uber, GET READY! There's no staff or security telling you where to go pick up your car. It's hundreds of people standing all over the place trying to get their uber. The trick is to walk to the left of the uber and all the way out to the uber area and look for the parking space numbers on the floor. This way you can communicate with your driver where to meet you. The idea of the system was great concept but it LACKS in organization so it's a mess. The city makes up for the airport experience so don't be discouraged, be warned and prepared. Enjoy! read more

This is one of the worst airports I have ever been to. After visiting Lisbon, I would not recommend it, and the airport seals the deal because you should genuinely avoid this place at all costs. Passport control at 9:30 AM took over 1.5 hours to get through. It is a mob of 300+ uncontrolled people with people cutting and rushing to the front with no repercussions whenever they feel like. The staff themselves also have no idea which passports are supposed to go in which line which does not help the situation. Additionally, they are fundamentally reliant on business people around on the tarmac which I find disappointing. Genuinely avoid this airport at all costs - fly into Porto or literally anywhere else. read more

This airport is okay. Pretty clean in common areas, as well as the bathrooms. There's some places to buy food and drinks. The terminals are a bit hard to get to- or at least the one I was flying out of. It was located on the bottom, reminded me of a large basement. It was pretty disorganized, as I was sitting with some others about 2 hours before my flight departure, but staff told us we had to leave because there was another flight before us. We got up and left, and then our flight got moved to a different gate that was on the main floor. Another thing I disliked about this airport was there were barely any water fountains around. Luckily, I found one near one of the bathrooms. read more

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I mean, this was fine. A clean airport that's easy enough to navigate is all I really need when it comes to an airport. I flew into this airport but not out of it, so I can't really speak to what it's like to wait for a flight here. But the bathrooms I used were clean, there were ample water bottle refill stations and getting an Uber or Bolt was pretty straightforward -- you'll just need to walk a bit to the parking garage where the pick up location is set up. Overall it was a seamless experience -- we briefly stopped at the tourism kiosk to pick up our Lisboa cards but were too tired and jetlagged to attempt to navigate the public transportation options (also, I packed too heavy). read more

After a month absence from YELP in Greece, no YELP in Greece, we flew into Lisbon Portugal. Easy to get around , clear signs. Baggage claim clearly marked. Customs did not apply from Greece. Let'sGo! read more

Aeroporto de Lisboa - Arrived Lisbon - Airports Near Me - Lisbon, 11

Worse airport experience ever! It took over an hour in line to go through passport control coming from another flight. Staff disregarded the hundreds of people in line that had short connections. I'm sure many lost their flight because of the incompetence to manage and the lack of care from staff. read more

Very functional airport easy to get in and out of baggage claim pretty good Uber very reasonable in Lisbon

Decent airport, but not big enough for the amount of people that go through it. This is one of the most crowded airports I've ever been to. It's a decent size, but there's just so many people passing through, especially in the domestic terminals, that it's hard to move around. And even though there are a number of sitting areas, almost every inch of that space is consistently occupied by fellow travelers. There are long lines at every eatery and restaurant, and it becomes especially stressful when you're trying to grab a quick bite before heading to your gate. In this airport, gate numbers aren't posted on the flight board until less than an hour before the flight. That sounds like a lot of time, but between navigating the throngs of people and trying to actually find your gate, it can be really stressful. So check that flight board often. For some flights, the flight board will display the time that your gate will be announced, so you won't have to constantly check. It's a little bit better in the international section (I call it a "section" because it's not quite a terminal) of the airport. There are fewer eateries and shops, but there are also less people and more sitting spaces. I think the cafes in the international section also have a broader variety of offerings in one place, as supposed to having multiple eateries.... Which works for me. The shops in both the domestic and international sections of the airport are nice. There are a few places to buy crafts and souvenirs, I saw a small Victoria's secret in there, there are also places to buy clothes, bags, and jewelry and other accessories, there's another place there selling designer bags and scarves, another shop selling soccer jerseys, some pastry stands, another shop selling high-end sweets and a few other random shops thrown in for good measure. In the domestic terminal, resist the urge to stop in the main food court, especially if you are short on time. There are smaller cafes sprinkled around the airport with shorter wait times and offering many of the same food items. You are bound to pass one or two as you make your way to your gate. Much of my 90 minute layover was eaten up by the wait to get through customs, but fortunately there was a small cafe right in front of my gate. I was able to get a bacalao fritter, a spinach puff, a pastel de nata as well as grab a bottled lactose-free latte from the refrigerator case (bless them for carrying those!). Everything came to a little over 12 euros, and it was absolutely delicious. The man behind the counter spoke English (which was great, even though I was ready with my translator app) and he was very nice. The customs officers I interacted with were also really nice...Especially coming into the country. When the officer saw that I was headed to the Azores, we had a quick but pleasant chat about the island before he wished me safe travels and sent me on my way. It was a very pleasant experience. One of the more pleasant customs experiences I've had in Europe. If you have a layover at this airport, make sure that it's longer than 2 hours if possible, especially if you're going to have to go through customs. It's going to take a while to navigate through the airport, and it will take you even longer if you have to wait in a long customs line. read more

The airport was clean. I didn't encounter any problem at all. Our party had an infant, and all the staff were so accommodating and attentive. read more

A really nice airport and easy to get through and around. Personnel were really nice and it was clean and orderly. Now I don't know about the Postoffice here though. I mailed my letters at the Postoffice almost a month ago to the US and no one has received theirs. In fact, no one in Europe has received theirs either. Other than that it was a good airport with a nice duty free and pretty good eating and shopping options. read more

Cons: Inconsistent accessibility for handicapped folks. We took a flight last April into Lisbon with TAP and we had assistance between and onto the plane with wheelchair assistance and also a lift elevator. Our trip this month had no assistance (we did request it beforehand) and if you're in a wheelchair, I'm not sure you'll be able to get on the plane. I'm on crutches and it was hard getting into the bus (high step, at least 1.5') and then you had to climb stairs up to the plane and down from the plane after landing. I'm not sure older folks or people with more progressive disabilities would be able. I was really surprised at the lack of care this time around. read more