This hotel is awful! We are platinum members of the Radisson Rewards program and we used a LOT of points to book 2 rooms for our family. I was pleased upon arrival, with the look of the hotel and the gentleman that checked us in. It was completely downhill from there. The rooms smell awful and at one point I stopped to tell them it smelled like sewage in our room. My husband tried to use the iron/board and it fell right out of the wall just while the iron was heating up. Given the fact this was a Radisson Blu with suites I under packed thinking I'd be able to wash some laundry. Wow, was I wrong!! I stopped to ask Carmen if there was a laundry facility we could use, she smirked and told me we'd have to pay the amount on their list to have items washed (3.10 euros per pair of socks and we're a family of 7, oh and 7.80 euros for 1 shirt, even a kids shirt!!!). I think asked Carmen if we could just pay a flat rate and have an entire small load done, or if I could pay them a flat rate and do the laundry MYSELF, rude smirks and attitude followed from Carmen. This was not the only encounter we had with Carmen where she was unprofessional and unfriendly with someone from my group. Carmen should not be working at the front desk of any hotel, ever! The conceriege guys were great every time we needed them! The cleaners, while nice, were also terrible at their jobs. One time, the head maid knocked once then walked right in without giving me time to answer the door. AND we were all sick and laying around in the room, my husband had just gotten out of the shower even. Every day they came, and every day they'd forget to replace something.. the water, the toilet paper, the sanitary bags, something. There's an evening bartender that tried to charge me gratuity on drinks. There were 3 of us sitting there and he ADDED gratuity to my bill. I feel like I tip appropriately but I'm not giving you a single cent if you force it on me. Some of the wait staff wasn't very nice either. On my second room the dirty dishes (2 mugs and 2 glasses were in the room upon arrival) were never replaced, nor the water that's supposed to be free. They also never took the dirty washclothes from the room and replaced with clean ones. My mother took the tray full of dirty stuff and laid it down stairs since no one would take them. Needless to say, we were NEVER stay there again, feel like we wasted 700k points, and would NEVER recommend it to anyone!! read more