* UPDATE* Today, I received in the mail 2 PAST DUE NOTICES of 112.00 each for the original $15.00 dollar ticket that the owner wrote down below "we had it removed" - Another lie, from the owner that continues outrageously harassing behavior against a first time client. Now, the erroneously sought after ticket bill is $224.00 dollars!!!
Email to us from Winnie: "Please find below the confirmation from Diamond Parking your cancellation of violation ticket #PA175934.
Please note that our parking stalls are to be used only when you are being serviced at the spa. After you and your partner left, I verified with my staff and our records indicated that your time had expired and another customer vehicle was scheduled to park after you. Our staff actually asked everyone in the spa before we issued the notice and parking ticket. (THIS IS A LIE, AS THEIR ARE 2 SPACES, NONE OF WHICH WERE BEING USED)
I have voided your ticket and also spoke to my receptionist to advise our clients of the parking requirements during confirmation calls, hopefully this will help minimize any future problems.
Thank you,
Winnie
Tao Day Spa Ltd."
I called DPS Parking, and they confirmed that the ticket (tickets)! (How do we now have 2 tickets???) were NOT taken care of, and furthermore hung up the phone on me, as I tried providing the so-called request from Winnie. MORE CLEAR PROOF OF THEIR MISMANAGEMENT THAT IS LEADING TO CLIENT'S STRESS.
The response here from the owner clearly demonstrates their annoyance and desire for continued malicious & condescending attitude.
The facts are:
1) As a first time client, I parked in the stall clearly marked for their business. There were no special instructions, no communication regarding unusual terms of parking.
2) There were 2 spots, only one in use (me) the entire time.
3) During the treatment, staff were writing a nasty note, and walked 3 blocks away (without any communication with the clients in the shop to place on my window to have my car ticketed and towed
4) The car is a rare, high end car that if towed could have caused considerable damage and likely end up in a lawsuit in court against this business, which they would have been liable. They were lucky I rescued my car before their enforcers got it on a truck.
5) When I saw the rudely worded note and a parking ticket on my car when returning to the clearly marked reserved space for me, I returned to the business to ask what happened and why they wrote a rude note to compel enforcers to ticket and tow me??
6) The staff including Winnie burst into an arrogant tirade about how this is my fault and I should have known better. They were offensive, rude, and unapologetic. This is how the react to their mistake.
7) There were no parking instructions, communication about parking, nothing. Just 2 spaces clearly marked with there business name.
8) They maliciously wrote a nasty note that ended up with a parking infraction (they are partnered with parking company) I will check to see if they get a commission from the private parking enforcement and write about that later.
9) She states that Steveston is busy. So what? They have 2 reserved spots and I was the only 1 car parked there the whole time.
10) All this scurrying around to offend a first time client was incredible and completely unacceptable.
11! As you can clearly see from the response "It's unfortunate that you feel you were treated unfairly" is a gross statement from a person who doesn't know what fair treatment is. This is just a veiled cleverly worded insult to me.
A simple apology for getting us targeted (a first time a paying customer, no less) for parking infractions was low brow on their part. What motivated them to do such a thing??? There were no other cars parking there.
The most poignant feature of this, is clear: Instead of providing professional communication, the owner continues to be unapologetic and defensive, even though they were clearly in the wrong. It's clear to me as a first time paying client that the treatment was indeed malicious, unfair. They put everything into play, blamelessly, events that were extremely stressful to me.
They should hang a sign on the front door "THE CLIENT IS ALWAYS WRONG" read more
