My girlfriend and I experienced extremely poor service at Flow Thai Massage, including incorrect…read morebooking by the receptionist Kathy and receiving significantly less massage time than promised, compounded by her unprofessional and dismissive attitude. This disappointing visit has led us to no longer recommend this spa, which we had frequented since 2020. My girlfriend and I have been loyal customers at Flow Thai Massage since 2020, but a recent experience has completely shattered our trust. On May 4th, we called to book a 120-minute oil massage for the following day using our prepaid service voucher. Unfortunately, a new receptionist named Kathy incorrectly booked us for May 6th instead. Upon our arrival on the 5th, Kathy initially denied us service and only after significant back-and-forth did she reluctantly acknowledge her error. However, there was no apology or respect for the time and money we had invested in traveling there ($50 for a round-trip Uber). Kathy then told us to return the next day, dismissing our time constraints. After we insisted, she compromised with a 90-minute session at 5:30 pm, not the 120 minutes we booked. The massage therapist arrived even later at 5:53 pm, and the session ended at 6:45 pm, effectively giving us only 52 minutes of massage. Kathy tried to claim an extra three minutes were provided, but evidence from text messages showed otherwise. It was indicative that they altered the clock in their massage room to let time "fly faster"--otherwise there was no reasonable explanation for the difference in the actual massage time. And this wasn't actually the first time we got shorter massage time than claimed, it was just that this time they were indeed too incompetent that we decided to give them the scrutiny we should have done long ago. During a subsequent phone conversation, Kathy was dismissive and blamed us for not checking our booking confirmation. She said she would consult with the manager for a resolution but called back only to reiterate her stance, adding insult to injury by questioning, "Isn't not checking the confirmation your own fault?" Her attitude was not just unhelpful but outright arrogant. We told her that her response and condescending attitude was unacceptable then she said "ok I will ask and call you back bye" and hung up before we got the chance to talk. Additionally, a glance at other Google reviews reveals that Kathy's poor customer service has been a recurring theme. Numerous customers have reported similar experiences of negligence and rudeness. We tried discussing this further in person, but Kathy avoided us, opting instead to hide behind other guests. We have since demanded a refund for the undelivered service from the manager, given Kathy's unprofessionalism and the waste of our time and money. I strongly advise against visiting Flow Thai Massage as long as there is no significant improvement in their customer service, particularly with staff like Kathy at the front desk. Our once-favorite spa has now lost two long-term customers due to this appalling service.

Unfortunately I got there late for my appointment but they gladly accepted me after I called and…read morekept them updated them. They were so sweet. You are greeted with a cup of tea before your session starts. The massage had me so calm and at peace. At the end of my session I had another cup of tea and some soup. It was amazing. I can't wait to go again

Last year my husband and I needed to kill time until our room was ready. So he got a pedicure, I…read moregot a pumpkin arm treatment. Although they weren't big long treatments, the service was still impeccable. Mei was amazing, front desk amazing, that this past weekend which is a year later, I decided to book each of us body treatments, pedicure, and facial. We had to kill time again since our room wasn't ready. We take a one day cruise from Seattle, get off around 9am, and our room isn't ready until 4pm. So when I say kill time, I mean kill time. So we arrived hotel, spent time in the jacuzzi, went to eat a light lunch, then spent 140 minutes getting our treatments. The service here is over the top. Yes we spent a pretty penny, but even my husband said it was totally worth the money. It was a much needed time relaxing away from the hustle and bustle called life and stress. While you wait, there's a locker room and we fit our carry on luggage in the locker since our room wasn't ready. There's a towel, robe and flip flops in locker to use. In the waiting room it's dim with candlelit, lounge chairs, iced lemon water, and a plethora of snacks. Mei was still there a year later, she took care of me, and another gal I forgot her name took care of my honey. So good, so relaxing, and we snored. We went back the next day just to kill time before heading to the airport. But I just bought products. The front desk gals are amazing with over the top customer service. I also met one of the managers. Not only is she so beautiful, but her personality is as well. I would drive the three hours from Seattle just to get that kind of service again. But it's only a 22 minute flight from Seattle to Vancouver!!!

Most of these reviews are for massages but I don't do massages. I came here for a pedicure and it…read morewas the best pedicure I've ever gotten in my life. The place is super sanitary, the tools were all autoclaved/single use. This should be the standard but many salons I go to don't bother to sterilize their tools and I just turn a blind eye to it lol.. It was such a relaxing experience and I almost fell asleep. The workers and their service is amazing too! Highly recommend if you want to beautify your feet.

Excellent Day Spa for services such as Reflexology and Massage. Beautiful clean modern design and…read moreexcellent highly skilled and friendly staff. Perfect for relaxation and health rejuvenation.

To kick off our anniversary celebration, the bf and I wanted to go get couples massages. Being from…read moreOC, we've been spoiled with affordable $20 massages but in Vancouver it was a bit harder to find an affordable massage place. We called a place nearby that quoted us $190 for a 1hr couple massage. We debated it for a bit before I finally landed here instead. = MASSAGE & PRICE = We did the couples massage which ended up being $90 PP! It was such a great package and included: + 1 hour body massage + 1 hour foot massage It was quite amazing and the lady who worked on me didn't speak English as well but understood when I told her to go softer. My bf on the other hand has a lovely woman who knew English and checked up on him multiple times. After the body massage was done, we were told that we were done. Which made me and the bf think that they forgot about the rest of the package (which was fine since we were relaxed enough!). But, then they led us to another room and we got our foot massage there. = AMBIANCE = The place itself is located in a great area with lots to and and see. When you're outside it may not look like much BUT it's so nice inside- the perfect place to let go and just relax. We ended up tipping $30 to each woman and if I'm ever in the area I'll be back !!

My body has been in desperate cry for help, my shoulders and entire back were so exhausted that I…read morefelt like one big stone. It was truly affecting the quality of my life and it was making me feel truly demotivated to do anything (even going for walks around which I usually enjoy doing) I knew that my pain was caused due to super poor posture, and using my laptop and phone excessively. To add insult to the injury, I was using those devices in bed everyday. From all that you can imagine I was a big tired and stiff wreck. I went to Awesome Foot Lounge and Spa as hopes to alleviate my problems but I wasn't expecting anything great. Then, Warren came to the rescue. He addressed the need to change my lifestyle and I liked that he spent pretty much most of the time working on my problem areas. He used just the right pressure to target the right areas. I felt like it was a VERY good use of time and money to get treated by him. In fact, I am willing to come back next week to further improve my body and also enroll in some regular maintenance so that I stay in tip top condition. I am feeling light headed from the great massage I had and I will without doubt recommend Awesome foot lounge and spa to anyone. Great job!!

I would give this place 10 stars if I could. Thank you Groupon for leading me here. My first time…read moreexperience was absolutely delightful. My partner and I both got the luxury spa package and were spoiled for 3 hrs (Way beyond the allotted time)! They do not waste any time and get right to working on you. The location is a little hard to find as it's in a shared plaza with other small businesses, but they should have a small entrance sign outside the building and inside you'll see a green plant wall. Once you're inside, you'll be brought to a small private room and the chair is multifunctional where once you're done with your foot massage, they will have you lean back and it folds down as a massage table. They are super courteous and make sure everything is to your liking. Pressure was how I like it and was pleased she found knots I didn't even know I had. Would love to come back!

Came for a headspa and hot rock massage. The massage was pretty nice, I asked for something…read morerelaxing and it was but I wish the hot rocks portion was longer than 5 mins. The head spa didn't have as many services as one I've been to before (no steam and no hair mask). With that said I did feel like my hair was really silky and clean afterwards. Not sure I'd come again because the price ($230) of the two services was higher than other spots I've been before with less services.

Wife called to make an appointment to use her Groupon. Person that picked up told her that it's for…read morefirst time customers only. Wife told them there's two different Groupons and that the one she had purchased did not say anywhere in the fine print that it was for first time customers only. The spa people did not believe her and was not willing to honour the Groupon. Will never go back again and definitely do not recommend them. Either their reading comprehension is subpar or they're trying to scam us. https://www.groupon.com/deals/eternal-spa-11

Excellent service, very clean and profesional. If you just…read moreneed a relaxing massage , or facial . or need your aching muscles taking care of. I go their for over one year twice monthly. I can highly recommend them.

There are deceptive and always want more money And I went on…read moremy birthday. There was no free massage. Very disappoint.

False advertisement. Today is my husband's 40th birthday and we went in for his free birthday…read moremassage. Only to be told that it was not a free massage despite having signage everywhere advertising it. He would get $20 off a massage. We were there so decided to go through with getting massages. We paid the exact same amount we did the last time we went in a few months ago. There was no free massage and no discount given. If you aren't actually going to honor your advertising don't advertise it. This time the massage was a bit better than the last time as the lady didn't leave the room 4 times during the massage.

I've gone to Tracy on and off for a few years. About a year and a half ago I had second (blistered)…read moredegree burns from a cryolipolysis machine. When I sent photos, there was a bit of discrepancy about what they offered me (long story). Tracy kept telling me she'd have to talk to the owner, that the owner wasn't always understanding, etc. etc. I had a staff member, at one point, tell me that Tracy is the owner along with her husband. Even on my last visit a few months ago (never will I go back), she said she emailed the owner about the discrepancy while insisting she was not that owner. Wow. I have been blatantly lied to for about a year and a half. Other reviews mention Tracy as the owner. She has done it right to my face, and continued to pretend to "ask the owner" about what she could offer me.

Conveniently located beauty services at amazing prices. I got a shellac manicure, regular polish…read morepedicure, and a deep pore cleansing facial. I was able to just walk in for an appointment which was great, although I would recommend booking in advance if you can. Everyone was super friendly and fun to talk to. The services were great; the shellac was applied with a creative eye and meticulous hand. My feet and hands look great! The facial was also very good and quite relaxing. I got a lot of compliments later that day on my skin! The facial was done in a private room with nice music being piped in. The location is a a little small (if you're looking for an overpriced day spa for a bridal party or something fancy like that you may want to check elsewhere) but for myself traveling alone it was perfect. All services were professional quality at very affordable prices. And here's the kicker... I left my wedding ring at the salon which was closed the next day... and I was leaving town that morning! I e-mailed and called the salon and Tracy drove all the way back late at night and hand delivered the ring to my hotel. WOW. I am a loyal fan for life! You *cannot* beat that kind of customer service!

We went for a 50-minute couple's massage at Yuen Foot Massage & Spa - Richmond, and it was exactly…read morewhat we needed for a recharge. The space feels calming the moment you walk in -- clean, modern, and welcoming. The waiting area even has a self-serve tea counter, which we loved. The couple's massage room was comfortable, spacious, and private. The massage itself was amazing -- perfectly balanced between relaxation and tension release. We both left feeling refreshed and lighter. Big shout out to Lily! She was professional and friendly, and gave me a great deep tissue massage after a long day at work. I felt so relaxed and renewed. If you want to pamper yourself, definitely book here and ask for Lily. The staff overall are professional, respectful, and make the whole experience so smooth. Ambience: 5/5 Excellent with calm music and a pleasant level of lighting Comfort: 5/5 Relaxing atmosphere with comfortable chairs Parking: 5/5 Free 2-hour parking behind the building (register your plate upon arrival) - More parking compared to other locations Tips: * Convenient location -- short walk from Brighouse Station or CF Richmond Centre * Larger, more private couple's massage rooms * Easy booking system & walk-in friendly * Wide variety of options (foot reflexology, body massage, combo packages) * Upgraded massage chairs in the reflexology area Would I Return: Yes ‍

The newest location in Richmond is absolutely gorgeous and the staff are lovely…read more I was given a complimentary 10 min neck and shoulder massage which is included in their foot massage. I was clothed and a hand towel was dropped on my as I was massaged. If you like a deep massage then they can deliver! The rooms are stunning, the reception area has a ton of footbath massage chairs and even the bathroom complete with a shower was beautifuly decorated. I purchased a gift card for a classic Swedish massage for a nice relaxing experience. I can't wait to go back.

I've been a regular customer here for a few years so obviously I like the service. Good foot…read moremassage in a communal room, great place to bring a group. For me & family, owner Jeff will accommodate short notice group requests. I use Lisa for back etc. massage and she's great. (6 years there and counting). Prices are very reasonable, reflecting the fact that it's not a hush-hush super-tranquil atmosphere and the decor is down-to-earth, so I'd use the term no frills; the staff speak mostly Mandarin; so, if those are turn-offs, it's not for you, but if you want top-notch service at a good price, this is a great place.

Excellent reflexology/foot massage! My friend and I called to make an appointment after a long…read moreworkday and were pleasantly surprised to get two seats adjacent to each other for the most relaxing massaged. The people working here were very energetic and had good humor. They talked and laughed with us throughout our time there. As others have said this is not a quiet massage place, so if you're okay with that you will have a great experience. They really worked hard to get the swelling out of my foot and it felt 100x better when I left. Will return the next time I'm in the area for sure!