I live in Mount Airy, Maryland and I won't go anywhere else for my optical needs. It's a good solid…read morehour for me to travel to see Dave but I won't trust anyone but him. The last couple of years I've been pretty rough (unintentionally) to my wire rim glasses and every time I travel to Brewer and Marshall Dave saves the day. I highly recommend purchasing your glasses there, they have lots of glasses to choose from and if you can't find a particular brand or style Dave will order them on the spot. I've been going to Brewer and Marshall since the early 90's. Matter-a-fact I'm going today to get a brand new pair. A great value especially considering all the customer service Dave and his team does to help in keeping you seeing clearly 24/7.

Excellent service, high-quality workmanship. They don't have to send glasses away for someone…read moreunknown to repair and return on an unknown date. It's now my go-to optician.

Third chance I gave this business, foolish me I guess. Every year it's something. Last minutes…read morechanges, long waits, repeated and egregious lack of communication. This year I felt hopeful. Despite switching my appointment last minute (one hour notice) to a remote visit because of the doctor's illness, the customer service was very good. I specifically noted that I had not been notified my contacts were in the previous year and she promised to contact me. A month after my appointment, I check the website. It says my contacts are not in and to give them more time. Finally I call the office. They take a full 24 hours to get back to me to let me know they are in. I pick them up and the bag is dated as arriving one week after my appointment and lists "first patient notification" for the same day. Nope. And no apology or acknowledgment of this ridiculous oversight and poor service.

This was the strangest experience I have had at an eye doctor, mainly because the entire…read moreappointment was virtual. I did not see a doctor except on a monitor online. The machine that measures the prescription was all automated. When I went to check out, the level of upselling and pushiness of the sales people in the office was a total turnoff and took a lot of time. It was almost like they wouldn't let me check out until they had a chance to offer me all these other options to purchase. I had to tell them firmly to stop, and that I was just going to buy the contact lenses that I needed. In addition, the doctor (virtually on the screen) referred me to an ophthalmologist due to a concern she had with my exam. I went to see an ophthalmologist elsewhere soon afterwards based on that referral, and the ophthalmologist could not even tell what the "MyEyeDr" doctor was concerned about - in other words there was no reason for the referral and no issue.

I was 15 min late to an appointment which I thought I was actually 15.min early too…read more Stood for several minutes watching people in office chit chat with each other. When they finally came to the door I was told or you missed your appointment we can reschedule you for next week! I asked to ask the doctor if possible I'll even wait to have me fit in. She wouldn't even ask. Not sure why Costco has them their when they do not have Costco like customer service! Just my opinion

Tough to rate. I would give the actual eye exam 5 stars. I felt it was very thorough and complete…read more Excellent care from the doctor. The reason for a less than five star rating is for the other customer services type of things. The first text message to fill out paper work had an incorrect link in it. I showed up on time for my appt. but they were running about a 1/2 hour behind schedule. I was given a call to say that I would get an email to confirm my appt, but never got the email.

I saw Dr. Strong for an annual check-up. She said my eyes were "misaligned". Dr. Strong hadn't…read morementioned my eyes being "misaligned" during last year's exam (no prior eye drs had ever said that either) so I assumed it was in relation to my need for bifocals or progressives, which we discussed for the first time this year. She said I'd benefit from a special type of lens called Neurolens but it was not covered by insurance and costs about $1000! After the appointment, I wanted to learn more about the lens, as anyone would before they consider spending that much money on something. I became concerned when I saw "misalignment" means strabismus which is being cross-eyed. At this point my curiosity about a lens turned to worrying about what was going on with my eyes so I scheduled an appointment with a strabismus specialist. I went to the appointment prepared with a list of questions like what's causing my eyes to cross, is there anything that can be done to keep it from progressing, etc. The doctor examined my eyes and found no misalignment or other issues that would justify the use of Neurolens. This experience has been very frustrating. I can't help but feel this was a sales pitch to sell Neurolens.

It seems comprehensive. I have a history with Dr. Gramaki. Excellent glasses. All staff are…read morecourteous and professional.

I had been calling around to different places to compare prices and availability when I was lucky…read moreenough to speak with Sandy. From the moment she answered the phone, she was incredibly warm, helpful, and welcoming. She patiently answered all my questions and scheduled my appointment with ease. When I arrived, her energy in person was just as amazing--so genuine and uplifting. Sandy is the reason I went through with my appointment, and thanks to her, I'll definitely be returning and recommending this location to others!!!! Thank you very much!

I broke my glasses and lost my contacts. I walked in and the team squeezed me in. I am grateful to…read morehave gotten the appointment and look forward to being able to see clearly again! The manager there was the best!

While this place is conveniently located on Route 1 in Laurel, with lots of shopping available the…read morepeople working here are interesting. I came in too early for my appointment and I was greeted politely and with a chuckled explained my appointment was in 45 minutes. I was given a pre test. As I sat in the little hallway two other people came into the establishment. Each walked by me without as much as a simple "good morning". I'm very appreciative of the gentleman that helped me this morning, he is always friendly, polite and helpful. Not much can be said for the other two people who pretended I wasn't in the establishment at all...

Great employees and wonderful customer service every time! Kind and welcoming, clean storeread more