If I could rate 0 stars I would.
I went to this salon in an attempt to save some money on my hair. I had a few friends recommend that I go here because their prices were reasonable. My normal stylist was booked and I was short on funds so when I spoke to Tiffany, the owner, who said she could do my hair for $85 I was so happy to book an appointment.
I spent $85 for a low-maintenance Baylayage, or at least that is what I asked for. Well she did not deliver, in fact my hair was ruined. There were streaks and patches of color and solid bleed lines that were clearly visable everywhere. I was so upset. I reached out to her explaining that it was not at all what I had asked for, and that I was disappointed in the services to the point where I wanted a refund. I was upset but yet very polite in my correspondence with the owner while asking for a refund, She offered to have me come in for her to "fix" it. She said that it was my fault that the blotches and lines were there because I had fine, thin hair. Well, after how my hair turned out, I did not trust her to touch my hair again so I politely told her that I could not come back up there (because I live about 45 minutes away) and that I just wanted a refund. She responded with a rude and blatant "No. Tanglez doesn't do refunds", and another attempt to convince me to come back so she could fix it.
I have never dealt with a business owner as rude and unprofessional as the owner of this salon. I never did get my money back, and to top it all off, I had to spend 3 1/2 hours, 3 color treatments, a deep condition and a couple hundered dollars more at my usual salon (Roots Southern Salon) to get it fixed!
My hair looks much better now, but I spent much more than I should have and I had to deal with the unprofessionalism and rudeness from the owner of Tanglez Hair Studio. I learned my lesson the hard way, so take my word for it. DO NOT GO TO THIS SALON! read more