I had my first experience with Shear Genius recently. It started off very pleasant. The stylists…read morewere friendly and welcoming. By the time I left, however, over 2 years worth of growth and expensive products (for 3C curly hair) were completely ruined with this hair cut. Instead of losing one inch across all of my hair, I lost one inch on the bottom layer and anywhere between 2-4 inches on the above layers. The thing is, I absolutely DID NOT ask for layers. To make matters worse, the handling of my situation was completely unprofessional. Here's the story:
As the process of trimming my hair started, the stylist was cutting my hair in a way I had never seen before. I later found out the technique she was using was a technique for layering hair, which again, is something for which I never asked. At this time my hair was completely combed out, so I did not see the results in my natural curl pattern until I showered the next morning. I then found that I was given uneven, unmeshed, choppy layers. Even then, this technique was not applied evenly throughout all of my hair.
I called and spoke with the woman who cut my hair, who insisted she did not give me layers. I told her she did, and I made it known I was extremely unhappy. Now if someone leaves your salon dissatisfied with the way you cut/styled her hair, I can understand being offended. What I cannot understand is not taking ownership of the mistake you made and instead getting defensive over your work.
I came in to the salon so she could see what I was talking about. She saw the layers, and then asked several times about my previous hair length, insisting I must have had layers prior to coming in. Each time I said no and that I had picture proof my hair was all one length before I stepped through the door. Still, in an attempt to stand her ground, she lifted my hair above my head in an effort to show me my hair was all the same length. She seemed to purposefully miss my point, because I told her numerous times I did not care what the length was above my head; I cared what it was in the way my hair naturally falls.
There was no resolution. The room was too tense, and I was tired of arguing. As the customer, I should not have had to deal with any of that, especially since I'm the one who has to walk away with ruined hair. I now have to wait over another year to get back what was so carelessly taken from me. As I left, this stylist said she was sorry "I wasn't happy." I was given an apology for my feelings, but not an apology for her mistake. The next day, however, I did receive a call, and she did apologize and offer me a free service to make up for things. No thank you.
