As a hairstylist of 27 years, so I knew exactly what I was getting into when I decided to make a rather dramatic change to my hair. My natural hair color is dark brown with about 75% grey, mostly in the front. I was very clear in that booking request that I needed a master stylist who was familiar with complex processes, as I knew to achieve what I wanted would take 3 to 4 visits . I was also prepared to pay up to $3000. At the consultation I showed her pictures of what I wanted, for those not familiar, It's called a color smudge. I told her that I expected the first visit to be an all over bleach, and that I knew I would not "like" how it looked , because the only level to reach after years of color, would likely be an orange yellow. She assured me she was able to achieve the look I was looking for, so we went to the receptionist and scheduled three appointments, that were approximately five days apart from each other. Ideally giving my hair a break before doing the next process. At the first visit, the stylist began foiling my entire head, and I reminded her of the plan that we talked about and how foiling would be exceptionally difficult for three more processes. She assured me she knew what she was doing, and had everything under control. Needless to say, I did not leave with the progress that I expected on the first visit. While hesitant, I decided to go back for the second process, mainly because it was too late to try to book an appointment elsewhere, and I could not spend an undetermined amount of time with my hair looking like this. During the second visit, she proceeded to foil my hair, a second time, this time only in the front , she also foiled from center part down, and again as she started, I asked her why she wasn't foiling front to back to avoid that runway strip... She said this is just how I do it and I'm more comfortable doing what I know. While the bleach was processing, she brought out a very, very small bowl of color and ask what I thought of. I told her it looked like bubblegum... I wanted sophisticated somewhere between magenta and mahogany. I also advised that I knew it was not nearly enough quantity to fully saturate the back of my head, and do the very heavy low lights that were expected in the front. Her only answer was that's all we have. Now yes, logically I should have gotten up and left, but when you are five days away from your birthday, and you don't wanna show up to dinner with orange hair... You hope for the best you hope that another stylist or a manager or the owner will step in and say this doesn't look like it's going the way it supposed to. How can I help. But that is absolutely not what happened! No it seems that the manager and the owner were too busy, telling her how to get her to sell products. And when I declined the treatment that have been used on my hair the first time because I didn't like the results she came back with well I'm going to send you home with some thing. I thought pool free sample... No as a matter fact after I checked out and left I received a text asking if I could be charged $45 for the product I did not want and then was charged 50. I had a meeting with someone called Ashley, who I cannot believe is actually a business owner because she is the most unprofessional, vile, disgusting, rude, disrespectful, and hateful person I have ever had the displeasure of meeting! The only thing she said at that meeting that made sense was well. The pictures don't lie... despite the fact that she could clearly see I had not gotten what I paid for. She said there was nothing she would do. She said she ran $1 million company and I was wasting her time. So yes, I filed a complaint with state board, the Better Business Bureau and I will see them in court ! read more