Very bad experience…read more I bought a handbag. After weeks, the strap broke because of a defective sewing job We immediately called them. We spoke to the lady that's worked there for many years and she said bring it in. We met her because she suggested the bag for purchase I told her we could not come in for a couple months, but I wanted to go on record telling her about it and then it failed very soon. was unusable. She was annoyed, but said to come back when we could, and they would give us a refund. We recently attempted to return it. man who we believe is the manager immediately went on the offensive He agreed that the bag was made defectively. He would do nothing without a receipt. I asked him to look for our receipt in his records. He admitted that they save all receipts, but said it was too much trouble to try to find it; but expected us to have the receipt. Only a 1 way policy. He also admitted that he was the one that sold us the bag For us, it was a buyer beware shop. As an example, they apparently charge different people different . When making the purchase we on the price least our loss was reduced a little. If you do decide to visit the store, it's a good idea to bargain with to save money. At least what I could see they will come off the retail price they try to charge.

Love the smell when you walk into this shop! Handmade leather belts, customized with an incredible…read moreselection of basic to fancy leathers. They helped me with a concho belt and it came out perfect!

The best customer service! Great attention to detail and where we go to get all our patches made…read moreand sewn on! No reason to go anywhere else! Dent

Never had issues, sweet people. Kinda pricey but worth the price for the leather not cheapread more

He fixed my beautiful shoes and put new red forever bottoms on…read more Looks brand new and also fixed my husband's alligator cowboy boots where the leather was worn. You can't even tell.

Dropped off a beloved purse with a strap mangled by my puppy. The owner was very knowledgeable and…read moreprecise with measurements. Reasonably priced and promised only a week wait. The shop has early weekend hours which made it nice to check off Saturday errands before and after pick-up. The quality of work was outstanding. My husband had no idea which was the previously ruined strap! Thank you for the service and quality. Highly recommend.

You'll find Stefan Mann at El Pedregal plaza. The store specializes in fine leather goods that are…read moreunique and rich in quality. Excellent customer service from staff. The store must have a following as this is one of three businesses left at El Pedregal. Plenty of parking both in front and back of the plaza. The store will be a closer walking distance if you park in the back near the entrance.

Friendly, helpful, cheerful staff plus beautiful clothing, purses, sandals, etc. An absolute must…read moresee, must shop! I highly recommend shopping at Stefan Mann.

Don't let the overall rating scare you those reviews are outdated. The workers here are extremely…read moreknowledgeable and have helped me a lot. They aren't trying to upsell you but rather help you find what's right for your needs. Some things in Tandy are well priced and others are overpriced, but given this is a chain that pricing issue isn't on any individual location so I won't judge them too much on that. This is pretty much a one stop shop if you want to make something out of leather.

I love coming here to grab supplies. Pricing is competitive with other similar quality…read moreleather/craft supply shops. If you have any questions or are looking for advice, it can be hit or miss. They do have some friendly and knowledgeable employees- but some won't even acknowledge you when you walk into the shop. I have asked questions and was met with either a wealth of information or simply told to "google it". Nice stock of stuff. Usually they have everything in stock that I need. Leather is a little pricy- but that's everywhere now. It's nice having a semi-near by Tandy location!

I will definitely buy from Custom Hide again…read more I was so pleased to receive my custom scholar briefcase yesterday. It is truly a thing of beauty. The quality of materials and workmanship are far superior to any briefcase or bag I've ever seen. Worth every penny. I can't thank you enough for the time and effort you put into something that I depend on every day. I'll certainly spread the word about your fine company.

I have a shoulder bag from Custom Hide that I've used every day for about 6 years. It's very…read moresturdy and well-made. The warranty is excellent, too. When the brass hardware on the strap started to wear out, they replaced it with no questions. It's nice to find a company making quality products and also standing behind them in the long term.

Super friendly and quick service. Was able to get me right in. Prices were very reasonableread more

Nice leather store, was greeted by the owner, friendly guy BUT I just wanted cowboy boots shined…read moreand he couldn't do them because he is booked until next year! I'm glad business is great but how long can it take to shine a pair of boots? Disappointing...

This place is amazing. If you have patches to put on your cuts / jackets then look no further than…read morethis place. Great customer service and super friendly staff. Thank you ladies!

Been going here for all my leather needs…read more Owner is great and her staff has always been friendly. They make sure you are happy with their work. Good supply in vest T-shirts for both men and women. They also do events all over the US so if your not local catch them at the bike events. Thank you

David and his team are great. Friendly and do great work. Have taken many boots here for soles and…read morerepair. Attention to detail and quality!

I was looking to buy a pair of cowboy boots to replace a number of worn out boots, at home in…read moreSeattle. I found 'Bootmaker' on Yelp and discovered a fantastic craftsman.... He has pre made boots for every size aligning the shelves of his modest showroom, but also does custom work made out of a wide range of skins. He has obviously been in the business for years and does fantastic work! Well worth a visit for anyone looking for a good pair of boots that will last for years. PS - I bought a pair of Alligator skin boots on the spot, and am extremely happy with them!

This is an amazing company. I love their people and their products. Olivia is awesome for dealing…read morew/ my long emails and they are truly the kind of company that I don't mind spending large amounts of money with. They're getting big but they still have a small business feel that makes customers feel valued.

Terribly unprofessional management that resorts to ad hominem attacks when you criticize them…read morepublicly. Products are overpriced. Quality is lacking. Very rudimentary designs. Unfinished edges, very rough. You can find much better leather goods at this price point