This place has been disappointing for a while, but I have it another shot. I came in last night for a few reasons: I'd been wanting to order from here for over a week, but the online menu was incomplete -- missing core items I've ordered before. Sure, I could've called or used a food app, but I prefer to support businesses directly. The inconsistency across their menus (on their website, delivery apps, and in-store) already made things frustrating, so I ended up eating elsewhere last week.
Last night, I came in to hopefully place an order, let them know about the incomplete menu, and ask about a discount I received via email -- which I couldn't use online because the menu is broken.
I spoke to two employees. I've eaten here before but stopped going because the chicken tikka masala dish barely has any chicken (and what little there is, is dry despite being smothered in sauce), and it's overpriced for what you get, and they only give the green sauce no matter how many times you ask for tamarind or both, or just do whatever they want. Still, I was craving Indian food, so I gave this place another shot.
Right away, the energy was off. I've been here before and been treated like an afterthought -- unless I was alone and being flirted with or given free tea. But because I came in this time with my partner, the vibe was entirely different: cold, dismissive, even smug.
I explained and showed how the online menu is incomplete. I said: how can I order something if I don't know it exists? There's no full menu anywhere. The guy nodded and said, "I know what you mean." When we asked about the discount I got by email just that day (around 4:19 p.m.), he asked to see it and said it was only for one item (a veggie wrap). He called a second employee over (the one who usually takes orders and handles the register, has given me free tea in the past), who said he had to check his deals and it had already expired. That was false -- it said it was valid for 3 days. Then the story changed: discount applicable to items on my version of the limited menu.
We made it very clear that the whole reason we were in person was because the online menu wasn't working -- we couldn't access or view the full selection. Every QR code in the store led to the same incomplete menu: appetizers, biryani, naan, desserts, beverages. No entrees, wings, tandoori options, curry specials.
To prove this, I scanned every QR code in the restaurant -- all led to the same broken menu. The only physical menu I found was an old, dusty vegan menu from some other business taped to their drink machine. He pulled out his phone to smugly show his menu (with everything visible) and told me my phone must be broken. I pointed out that, of course, he could see the full menu -- he's logged in as a business owner or admin, with backend access. That's common sense. Still, no solution was offered. No attempt to fix it. Just a lot of condescension and gaslighting.
I understand websites, archiving, and user accessibility. I was honestly trying to help them improve their customer experience -- and in return, I was dismissed and disrespected.
Ultimately, it became clear: they didn't want me to order anything. The entire interaction felt intentionally unwelcoming. I understand language and cultural differences, but this was more than that. This was about how I was treated -- especially compared to past visits when I came in alone. Then, it was fake smiles, free stuff, borderline-flirting. But when I came in with my partner -- it was an entirely different, nasty energy.
I left feeling disrespected and discriminated against -- for my gender, race, ethnicity, and sexuality.
And to top it all off, the food I saw behind the counter looked old, dry, and discolored. So thank you, honestly, for saving me the money -- even if you couldn't save me the aggravation.
I hope this business starts listening to customers instead of brushing them off. But I won't be back. And I don't care to hear a reply -- if it's anything like the way I was treated in-store, I already know you won't be listening to understand. read more