I visited musaafer during mg work trip in Houston, as I'm trying all Michelin Indian restaurants in…read morethe US.
I had an 8 pm reservation, I got there few minutes before. As I see the entrance, love the decor, ambiance, and the whole seating area with bar in the middle, flowers and sculptures is cute and insta worthy.
I was sat down at 8 pm, my server was great, he does talk a lot but that's his personality. From the server standpoint service was great.
Now the food, I ordered Mithus shrimp and butter chicken experience. I asked for spicy for both dishes. Shrimp and the sauce, really good, came with soft buns. Delicious! Although it was not spicy at as asked. The butter chicken experience was very disappointing for me - it came in 3 sauces, white, tomatillo and traditional. I felt they needed a bit of flavor, something more bold. I felt meh the whole time as I have had better butter chicken. Mind you, I'm Punjabi and this is owned by Punjabis so I was surprised the food was tasted by someone and was said this is ok. The traditional was my biggest meh, as the sauce was way too tangy, that is not butter chicken though.
Now service, although server was great, my food was severely late, I was literally scrolling on my phone starving. Nothing was offered by staff to make up for it. When I say late - I sat down at 8 pm, I ordered both - app and main dish at the same time. My butter chicken did not hit my table till 9:30 pm. I almost wanted to walk out.
The restaurant really need to step up their flavor game and service game. Overall, nothing to rave about, or make an effort to come back unless they really make it better. I have had better Indian food let alone Michelin, which again has been a great experience in New York, Chicago, DC and in Europe. I think the severely late food service, and lack of flavors, and keeping it so bland despite asking for spicy, killed it for me.