Is there a higher rating than 5 stars? Listen... listen, listen... Ethyl Taylor is a phenomenal,…read moreGod anointed, BLESSED, and highly favored human being! Let me tell you why... I have a 13yo Shih Tzu who, until recently, LOVED our long daily walks. He's fit and looks like the Apollo Creed of his breed. Sadly, Kairo suffers from heart disease, has to take 4 different meds, and wheezes when he breathes. He's now special needs. His regular groomer is not available due to a family emergency, then upgraded to no longer gro0ming. Kairo's hair was growing excessively, and he started to quickly mat which become increasingly uncomfortable. After calling dozens of groomers who had no dates available until Nov, I finally booked a next day appointment with Pet Smart. I explained Kai's fragility in concise detail, agreed to stay, and sign a waiver, but once I arrived, they treated us like we had the plague! The Manager resolved, but no way I was letting them touch my Kai. I sat in the car frustrated! Dear Lord, who has the kindness to groom special needs dogs? Google hears my question and provides a few choices. First up was THE DOGGIE WASHERETTE, which - I called based on the EXPERTISE listed on website and left a message. Then took a closer look, read the medical updates, and assumed she was not available. I asked God to continue blessing her journey and called a few others. About an hour later, SHE CALLED ME BACK! Ms. Ethyl explained her "specialization" with dogs in Kairo's condition, we made an appointment just 3 days later, and ...WOW! She treated Kai like he was a newborn baby! He looked and felt fabulous after she gently relieved him of all of his knots, filed his "stilettos" nails down so he can walk on his paw pads, even treated the yeast between his toes, and I was so incredibly THANKFUL! The Doggie Washerette is a magical place run by an unbelievably, amazing, human being - Ms. Ethyl. Kai was quietly knocked out 5 minutes into our ride home - feeling sensational. The is no other for us! God Bless you and your phenomenal care for our senior pets with special needs.

Catching a bath on the fly! The staff was really helpful. They know what they're doing! More…read moreimportantly they seemed to know what we would need to bathe our two bulldogs. Warm and welcoming place and I highly recommend! Thanks you for the wonderful service!

Wonderful experience! A great and stress-free experience for me and my dog. I highly recommend Greg.read more

Our 17yo Pom is no longer accepted at regular pet groomers because of his age and health. We hired…read moreGreg the Groomer to come to our house. You can tell he loves the pups and his job, and was very gentle with our fearful old guy. Will hire him again for the next haircut

I booked with this groomer because her written communication looked very professional and so did…read moreher work, but the in-person experience told me it was Chat Gpt!. When you arrive, she meets you at the gate behind her house with a bonnet on her head without greeting you at all. Her plan is to take your dog and walk away unless you speak. The energy was so cold that I ended up speaking first because I felt uncomfortable. I almost canceled the appointment because something felt off, but I gave her the benefit of the doubt. I should've followed my instincts and left. She also charged a $30 matting fee, even though I didn't feel any matting myself--but I paid it without questioning. She texted me at 11 and informed me that he would be ready in an hour to an hour and a half but wait for the next message. I headed to her house and once I was parked I received the exit text. I never received the exit text until 1:20 PM . She claimed she sent it at 11:59, but it never delivered to my phone until I was outside of her house. As soon as the message reached me, I thought I was completely on time. Her own instructions say she has bad service so if she can have bad service other ppl can too. She informed me that I missed the grace period. I explained that the message had just come through. Her response was, "Did you not read the entire message?, I told her I thought after I received this message I had 30 mins but I was already outside of her house. After she saw I wasn't going to pay an additional late fee she just told me to meet her at the gate. This is exactly why a business with bad service should call--not rely on unreliable texting. When she handed me my dog, her face was angry and she still didn't speak, didn't greet me, and had an attitude. And what concerned me most was that my dog wasn't wagging his tail or acting happy afterward, which is not like him. If she treated me that rude, I can't help but wonder how badly she treated my pet. I was shocked at the way I was treated as a new customer. Between the lack of communication, the rigid rules, the attitude, and the fees on fees. I said never again. I prayed over my pet and I would never go back even if I could.

Great experience from start to finish! Booking was easy and they were able to get Prince on the…read moreschedule quickly. I was called 30 mins in advance giving more than enough time to arrange pickup. I can tell they took their time with Prince, his coat is so shiny and smooth and all of the added services were nicely done. I definitely plan to book again in the future :-)

Experience grooming on point, customer service excellent and a variety of products for your pet I…read morewould board my pets and never had any issues

The staff was friendly and helpful . They start puppies out by getting them familiar with the…read moreprocess of getting their hair cut slowly. Over a period of time they graduate to full cuts depending on the maturity of your dog. We did not have the patience to wait for this process and found another cutter that makes house calls. The grooming we received was nice, we had no major complaints. We only had a question on the level of skills of the groomers.

Let me tell you, I've been searching high-and-low for a great place that groomed cats. I've been to…read more3 places prior and the jobs were subpar. However, Pooch Styles delivered from my initial appointment setting to grooming my Maine Coon, Odin! The staff is nice, place is clean, smells amazing, AND Laurie is an amazingly nice person and outstanding groomer; I found my place. If anyone is on the fence about visiting, I assure you this place will not disappoint. All the dogs were styled superbly, and were very happy from my observation. Thanks Laurie and team for making this a wonderful experience! Nathan

Kionna took on my Shorkie, Blu, as a client after we had a bad experience. He has gone about 3…read moretimes. He is antsy/anxious etc at the groomer. We discussed and created a a little regiment. So far it has worked! I appreciate her patience w/him as I was highly concerned and have anxious feelings dropping him off! She has been great & my dog has been returned w/no issues! Thank you Kionna & staff!

Carol did an amazing job on my German Shepherd Mona. She has a very thick coat and got a bath and…read morede-shed. Mona can be a bit of a drama queen, and Carol was very patient and understanding, and made it a pleasant experience for her. When I picked her up, she went right back in the van with Carol!!

I'm so pleased with the work Tiffany did! My Snowflake is soooo happy and cute as a button and…read moreshe's never happy when she leaves any groomer. We booked our follow up immediately

After a year away, I quickly realized why I've been coming here for so long. The level of care…read moreprovided is unmatched. She has a special gift for making anxious dogs feel welcome and relaxed through her gentle touch and approach. Highly recommended--once you experience this service, you'll be a customer for life!

My toy poodle always looks terrific and smells great after visiting this groomer! Plus, Jametta is…read morea joy to work with and takes good care of her furry customers. Highly recommended!

This groomer is non responsive. Whenever I call to make an appointment for my pet...no one ever…read moreanswers. However, they have a voice mail stating to leave your name, number and pet's name and someone will get back to you. I left 3 separate messages and no one ever called me back. I also heard this place is back in the cut and looks really spooky. You are never allowed to come inside, instead they come outside to collect your pet. Their customer service sucks and I will not be reaching out to them again!

Although it's been a litttle over a year since I had to put my fur baby down. I just learned some…read morerecent information. It's about rat poison. A young lady post in nextdoor, that she took her baby to Karen's pet grooming and 3 days later had to put her dog down due to rat poisoning. Now here's my story. I took my dog to Karen's pet grooming on Saturday, October 12, 2024. Sunday, October 13, 2024 is was acting very strange and would barely eat and his poop was red, looked like blood. As the hours and days went by he would not eat, nor drink. That Wednesday mornin, October16 he was very weak to the point he would/could not walk. We had to take him outside, lift him up so he could potty. I called Angie at Karen's pet grooming, not sure which day that week, but I did call her. I asked her did she give him anything to eat because he has been sick since after his grooming there. Of course she said no. My daughter took him to work with her that Wednesday (vet hospital.) I was called and told he had jaundice and that he was very very sick. Had I only asked for a drug test. He was given some meds and they watched him at the hospital during her work day and tried to make him eat. No luck. When my daughter came home with him that evening she cried and told me if we can't get him to eat tonight, we need to take him back that next morning, Thursday, October 17, 2024, to make a very hard decision. That's what we had to do. We had to have him put down on October 17, 2024. Yes that was over a year ago, but after reading the post the young lady wrote about her fur baby going to Karen's pet grooming getting sick and dying and it was rat poison, I had to google. It stated that if a dog eat some rat poison it can cause jaundice. The poison can cause significant liver damage. There was a time before I took him to Karen's pet grooming and he came back with terrible diarrhea. I called Angie asked her what did she give him and of course she said she doesn't give them anything because she don't know what they are allergic to. He got better and time went on. Now after reading what i recently read, and researched what happened. My advice is DO NOT TAKE YOUR FUR BABIES TO THIS PLACE! It's been a little over a year, but after reading that post and finding out what I found out, that my fur baby of 13 years who was very vibrant and well going in there to be groomed and getting sick the next day and put down 5 days later was possibly poisoned. My heart broke all over again as if it just happened.

Do not support Tori's Pampered Pets for Grooming. I really wanted no stars!!…read more I try to support black owned businesses, but when your professionalism and business etiquette lack there of, i will rip you a new one! if you hurt me, Tyrian or my family. My baby has been in pain for a week and a day, licking and gnawing at his right front paw. Aka his thumbnail (Dewclaws) . I took him to Tori's on Tuesday 8 am appt. When i arrived to pick him up, She handed him to me, i paid her $80 cash for the services and a $10 gratuity. Tyrian immediately started gnawing and licking constantly. His pads fur looked redish, but overly red. Now i know you did something! Intentional or not Tori should have informed me. I called the same day she says I didn't use any new products. I have called three more times since no response asking for help or suggestions as i could not figure out what was wrong. Upon his dental surgery a week and a day later, the vet looked and saw that my babies dew claw was broken and they had to remove it because it was dangling. Now he has to look like a space cadet.

Jeff did such an amazing job on my dog. Will definitely be returning. Definitely recommend. Very…read moreprofessional....very time conscious.... if you are looking for a caring dog groomer....please consider. I promise you won't regret it. 10/10

Highly recommended! Shanda was very efficient and gentle with my baby Chester, who can definitely…read morebe a handful when he's getting groomed. Will book again!

Rasul has been grooming our dog for a couple of years and we couldn't be happier. She isn't a dog…read morewho naturally loves getting groomed, but she always seems to be completely at ease with Rasul. That level of patience and care is incredibly important to us. ​On top of that, he always does an outstanding job with the cut. Penny's coat looks fantastic every single time. We highly recommend Rasul to anyone looking for a groomer who is skilled, professional, and genuinely great with dogs!