I was an established client with my cat here. I was always happy with their grooming of my cat. I…read morewould have nail trims and sanitary trims a couple of times a year. all of a sudden when I went to make an appointment, they insisted on scheduling the works starting with a bath. I explained that we are on a fixed income, and I can't afford all of that on a regular basis. so, they basically told me if I don't get the full service on a regular basis they can't schedule my cat anymore. I find this unacceptable. As a general rule, cats don't need baths unless they soil themselves or get into something messy. I have had her belly and underside shaved if she had some mats, that was fine. I am very disappointed with PP and their treatment to a customer who had been coming to them. I think their main concern is making money.

Absolutely love Jessica and Chris! They are so talented, professional, and extremely knowledgeable…read more I'm so grateful I found them (through a referral), and truly appreciate their mobile services. Highly recommend

After shopping around for a trusted grooming salon for my pup I will say The Sudsy Puppy (Crofton)…read moreis theee place! Very inviting , caring and attentive to my dog Mango Butta. The pricing is crazy high and I was impressed with the service and groom. Their communication is what keeps me coming back also because they are on top of it, with any changes or when my phone is ready for pick up from her grooming appts.

Went in to wash my two dogs. Their self-wash stations are great. They provided towels, shampoo and…read moredryers. The door slides behind you but doesn't latch so be careful if you have a reactive dog. It's a small room but good enough. I liked how you can park, and bee-line it for the washing rooms. I added nail clipping. It was pretty expensive for two oversized dogs. Clean, nice staff. Patient. The shop has lots of doggie novelties to spend your cash on.

I am not writing this review to tell you not to bring your pet to Central Bark Landover. I am…read morewriting it because I wish someone had warned me to ask the right questions and go in with your eyes open because what happened to my dog Sage could happen to yours. On June 25th, I dropped Sage off at approximately 7:30 AM for a supervised daycare session. At 11:30 AM I received a call that there had been an "incident." I left work immediately to find my dog with a deep, open gash beneath his eye, bleeding and in pain. Another dog in his play group had bitten him. I rushed Sage to an emergency veterinary clinic where the wound required surgical stitches to close. He will carry a permanent scar under his eye for the rest of his life. I paid upfront before they would even begin treatment. When I reached out to the owner, Mickey, seeking reimbursement and answers, I was told the incident was an inherent risk of group play and that the waiver I signed at enrollment limited their responsibility. I have not received reimbursement, and the matter is still unresolved. Also, I was told in person there wasn't any video evidence but the owner via email said that she reviewed the video evidence and can not share it with me. If you choose to bring your pet here, I urge you to: ask specifically how dogs are evaluated and grouped by temperament, ask what the supervision ratio is in the play area at all times, ask what happens if your dog is injured and who bears the financial responsibility, and read every word of the waiver before you sign it. Also, ask for a tour of the facility and how do you check on your dog when you are not around. I loved the idea of this place and I wanted it to work. But after what Sage went through and how it was handled, I feel a responsibility to share this so other pet owners can make a fully informed decision.

Central Park Landover is truly a gem in our community. Janet and Mickey have created such a warm,…read morewelcoming place where you can feel the love and care the moment you walk in. Their entire team is incredibly friendly, attentive, and clearly passionate about what they do. Our baby Nala absolutely loves going there, she gets so excited at drop-off, which says everything. It gives us so much comfort knowing she's not just being cared for, but genuinely loved while she's there. The grooming services are amazing. Nala always comes back looking beautiful and happy. When it comes to boarding, we have complete peace of mind. We trust them 100% to take the best possible care of our baby, and that kind of trust is priceless. It's clear that every dog there is treated like family. We feel so lucky to have Central Park Landover right in our neighborhood. We couldn't recommend them more!

Had my cat, Luna, groomed here (short hair bath). It was great. She was handled with care and is…read morenow a happy clean cat. Hard to find cat groomers that are highly rated, so I'll be coming back to Bri for sure.

I wanted to share my recent experience in hopes it helps improve communication and client…read moreexperience going forward. When booking online, the system prompts you to enter your card information immediately after selecting an appointment. Typically, this step indicates that a deposit will be processed, but that wasn't clearly communicated at the time of booking. When a team member later called to confirm my appointment, I mentioned that I had already entered my card information during the booking process. There was no follow-up from the team to clarify whether the deposit had been received, and since no additional communication was sent, I reasonably assumed everything was confirmed. However, I received a text message at 5:40 p.m. on 10/10/25 -- about 20 minutes before closing -- stating that my appointment scheduled for 11:00 a.m. on 10/11/25 had been canceled. I immediately called and texted but didn't receive a response until the next morning when the business reopened, at which point the appointment was already canceled. Given that appointments here are often booked weeks, if not months, in advance, it's extremely difficult to pivot or make alternate arrangements on such short notice. The lack of follow-up and the last-minute cancellation were disappointing, especially considering the time and planning it takes to secure a spot. I'm sharing this feedback constructively, as I understand things happen, but clearer communication and more proactive customer service would go a long way toward improving the overall experience.

I can't say enough wonderful things about this place. I am so pleased and grateful for the…read moreexcellent customer service and kindness, everyone is professional and nice. They truly love the animals and I appreciate that. The doctor is so loving and patient with my dogs ( Joey & Cloe). They don't try to get over and over charge you for unnecessary things. Thank you Dr. Monica Kenny and all of the staff. Michael & Troy Brown

Dr Kinney was great. She understood my trepidation about some vaccines. She explained the core…read morevaccines vs additional vaccines. Her tech was great in handling my rambunctious 10 wk puppy, showing how to discourage nipping. Facility was clean. Glad I found a neighborhood black female vet. Very good first impression!

We used Quality Time for approximately 10 years, but our August 2026 experience ended that…read morerelationship. We booked expecting our longtime sitter, Dan. We were not told he would not handle the booking until we were already within the cancellation window. We then arranged a last-minute meet-and-greet, which we were charged for, with another sitter who said she could cover our visits. On the first day, the owner moved our scheduled visit based on her interpretation of our flight information without confirming the change with us. When no one had arrived by 12:30 p.m., our dog had been alone for approximately seven hours, and I had to ask a friend to rush to our house. Only after we had left town did the owner explain that visit times were not guaranteed and that multiple sitters would rotate through our home. Over the trip, at least four sitters provided care, one morning visit was approximately an hour late, a medication dose was missed because instructions had not been communicated properly, and one sitter could not enter because the team had failed to exchange our keys. We had to provide emergency access instructions during our vacation. The individual sitters generally seemed kind and attentive. Our complaint is with the company's management, coordination, communication, and billing practices. We get mistakes happen. What made this unacceptable was the owner's consistently defensive response and tendency to blame the customer or cite policies only after a problem occurred. Prospective customers should understand that Quality Time may rotate several sitters, does not guarantee requested visit times (it's apparently a 2-hour window around your scheduled time), charges numerous add-on fees, including medication by the individual pill and charges $25 for key return. We also received add-on invoices during our vacation and felt pressured to pay them promptly while the company was still responsible for our pets' care (I know there were some duplicate and erroneous charges). After 10 years as customers, we will not use Quality Time again and can no longer recommend the company.

We had Quality Time Pet Sitting watch our fur baby for an extended weekend- we were so impressed…read more Scheduling was simple within the portal. We met our time member, Dan, beforehand and reviewed our online information. Dan spent "quality time" playing and walking our dog. Each visit Dan sent an update with photo. We were very reassured our dog enjoyed his visits from Dan.

Stephanie is awesome, the dogs always look great after their grooming. The mobile service at my…read morehome is convenient and she is always prompt. I am so glad I found her when my poodle mix was ready for her first grooming last year.

Through the pandemic and even now our pups have been groomed by Wiggles and Wags…read more The owner is purely professional, gentle, and is very much in tune with the needs of the dogs as all times. She utilized PPE to ensure safety and was respectful towards our concerns on all visits until Covid precautions could be lifted. She has always responded when I have questions and is dependable when I have concerns. Her bus is clean and always presentable. Her digital notification and payment system is makes things so much easier than dealing with others. She is highly trained and involved in the dog grooming community. Her expertise in terriers is invaluable as she understands their grooming needs. Our dogs love grooming day. All I have to do is say her name and the dogs go wild!!!!

I'm writing this review to share a very upsetting experience we had with the grooming service at…read morePetSmart in Bowie on September 6, 2025. We dropped off our dog Leo at 7 am for a grooming appointment. After hours with no update, we returned around 11 am. When we arrived, two groomers were examining him and said he wasn't ready yet. A few minutes later, one of them mentioned something might've gotten into his eye. They had tried flushing it, but he still wouldn't open it. Leo was then taken to the adjoining veterinary clinic for an exam. The vet used a green dye test and found that his cornea had been burned. After reviewing the grooming products used, she discovered that one of them wasn't water-based and should never have been used near the eyes. Leo was prescribed several medications to treat the injury. This experience has been heartbreaking. Leo is not just a pet--he's a cherished member of our family. Seeing him in pain and knowing this could have been prevented has been devastating. We're sharing this to help other pet owners make informed decisions and to raise awareness about the risks involved. Please be cautious when choosing grooming services. We wouldn't wish this on anyone.

My dog who has been at this groomer and taken care very well by Dee , Tenisha for years ,has been…read moredenied services by Melissa and the manager. Their reason is she can t stand , and her legs were shaken bc she was scared . Who has a dog who is not scared going to a groomer? Anyway I took her to another groomer who did a wonderful job and was happy to have her and willing to keep her as customer. So nothing was wrong with my dog Melissa!!!

My two Bernedoodles were groomed by this company, and both of them sustained injuries during the…read moreappointment. My male dog suffered severe cuts in his private area, between his legs, on his belly, and even on his ankle. My female dog was also cut between her legs and ended up with infections in both ears due to the groomer, Crystal. She tried to blame these injuries on "matting" and refused to take responsibility, even going so far as to suggest that my male dog somehow caused these wounds himself. Immediately after the grooming, cones were placed on both dogs. Crystal herself acknowledged the cuts while she was still working on my male dog, but I didn't realize how extensive the injuries were until I examined him thoroughly after she left. While my female dog's injuries were less severe she caused an infection in both ears by plucking her ears with who knows what infected and dirty instrument after I explicitly told her not to! My male dog's wounds were far beyond anything that should ever happen during a grooming session. What makes her explanation even more unbelievable is that the worst matting was on his chest, yet there are no cuts there. Because of this negligence, we had to rush both dogs to the vet, resulting in unexpected medical bills for treatment and medication. Both dogs were forced to wear cones for an unknown amount of time until they heal, causing them unnecessary discomfort. The vet was shocked by the injuries and agreed that what happened was completely unacceptable. I trusted this business to care for my dogs, and instead they were harmed. To make matters worse, Crystal denied responsibility and gave misleading explanations. This isn't the first time I've had concerns. On a previous visit, another groomer from this same business cut my dog's paws. I reported it to Crystal (she claimed he was a rookie groomer) trusting she would be more careful moving forward. Instead, she caused even more serious injuries this time. For the high prices they charge, I expected professional, competent care. I chose this grooming service because of their glowing reviews, but my experience has been the complete opposite. The owner, Mike Bass, didn't even have the decency to return my calls after the incident. Instead, he chose to block my number. I should have trusted my instincts after hearing how rude and unpleasant he sounded when I first booked an appointment over a year ago. And to be clear, I'm not a one‑time customer. I've been using their services since August 2024. He even fabricated claims that I had gone through four groomers before his company and that I complained about all of them. That is simply untrue. My dogs are only two years old, and they had one groomer before Pup Scouts Annapolis. This business takes responsibility for absolutely nothing. They immediately sided with the groomer, who lied about the situation, rather than acknowledging the harm done. Their pattern is clear: deny, dismiss, and defend their staff no matter what. I even had to repeatedly text Crystal just to get an appointment after the government shutdown affected our schedule. If she no longer wanted to groom my dogs for whatever reason, especially since she lives far from us, she could have simply said so instead of harming the dogs to avoid future appointments. Future and current customers deserve to know that this business refuses to accept accountability and prioritizes protecting their groomers over the well‑being of the animals in their care. What Pup Scouts Annapolis calls "transparency" is nothing more than shifting blame onto pet owners and past groomers.

Great group of folks who love our little friends and know how to shape a team - love Pup Scouts!read more