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    Bad Mutha Fluffa

    5.0 (2 reviews)
    Closed 9:00 am - 5:00 pm
    Updated 3 months ago

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    Response time

    4 hours

    Response rate

    100%

    Services - Bad Mutha Fluffa

    Bath and groom only

    Full grooming

    Pet haircut

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    4 months ago

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    Bmf M.

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    3 months ago

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    After being loyal customers for almost 4 years, we are officially done with Groomingville…read moreRockville. Our last three visits have been frustrating, but this final experience was the breaking point. I brought my Border Collie in with very specific, detailed instructions for a "pet trim" to improve her comfort and hygiene: Detailed scissoring and blending on the legs to avoid blunt, choppy cuts. Thinning shears to reduce density on her tail while maintaining the "flag" look. A "tunnel belly" and sanitary trim for cooling. Instead of the skilled scissor work I requested, they took the absolute "easy way out." They finished her entire grooming in 30 minutes (it usually takes an hour), and when I picked her up, she had been shaved to a 1/8th inch "puppy cut" all over. For a double-coated breed, this is devastating to their ability to regulate temperature. When I called to address this, they claimed I asked for an "all-over trim." In what world does a request for a blended, functional trim result in a total shave-down? To make matters worse, the staff member hung up on me, saying they were "really busy" and offered zero accommodation or apology for ignoring my instructions. It is incredibly disappointing to see a business treat a long-time customer with such blatant disregard. They clearly prioritize speed and high turnover over actual grooming technique and customer service. We will not be returning.

    I've been bringing my dog to Groomingville for about four years now after being referred by a…read morefriend. What keeps me coming back is the friendly customer service, careful handling and how thorough they are! My dog really loves the owners and the groomers. I book my dog's appointments online - they send out reminders and text notifications when grooming is almost complete. My dog always comes home adorable, soft, smelling good and they always send her off with a cute bandana. They take really great care of my dog!

    The Groomery

    The Groomery

    (158 reviews)

    We had our English Springer Spaniel isabel groomed today and they did a fantastic job! Was our…read morefirst time and won't be the last one. Our puppy was very happy when we pick her up, and look great! Groomed, nails done and bath. She got to play in the backyard before and made some friends. Stacey at front desk was very nice and helpful I totally recommend this place!

    I have been going to the Groomery for over 20yrs+!!!!!…read more Once the original owner (ROY) sold his business, things went down hill rather quickly. At first I used a guy (Quinton) who was great! Left to groom somewhere else. Then I took on another groomer there by the name of Isabella. Used her a few times and was very happy. Things started to change every 6/8 weeks when I brought my two Mini schnauzers in to get groomed. Each time the price kept going up. From $65 to $95 dollars in a matter of months. She also stated each time that my dogs had mats, which they did not, and tried to charge me more for that! Last appt was at 10am, and my dogs were still sitting in cages at 3PM with Isabella nowhere to be found. Again, tried to charge me $95 per dog!!!! Had an appt on 5/25, Isabella cancelled on me. Made the appt for Tues. 5/26 at 10am. Still waiting for Isabella to arrive and it was 10:40. Next thing I know, the lady at the front desk calls Isabella, then proceeds to tell me that Isabella doesn't want to groom my dogs!!!! Bottom line, DON'T USE ISABELLA!!!!! NOT RELIABLE AT ALL!!!!!! USE TINA, GREAT GROOMER ALL-AROUND!!!!!

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    This was Kimba's second time with Ricky at Groomster, and I can honestly say we love this place…read more Ricky is incredibly knowledgeable and takes the time to really understand what your pet needs. You can genuinely tell that he and his team love what they do, and that kind of care makes all the difference. Both times I've been there, his tables have been full of happy pups, which says everything about the environment and the level of care they provide. We actually drive all the way from Virginia, which is definitely a commute, but it's 100% worth it. Ricky does an amazing job every time, and I wouldn't trust anyone else with Kimba. Highly recommend to anyone looking for a groomer who truly cares

    I booked a session with Ricky! dropped my dog off and was told my Cavapoo would be in good hands! I…read morepicked up my dog at closing so I wasn't able to fully look over my dog! I paid and left!!! my dog was squinting but I didn't thinking anything of it. this was Thursday. Friday morning when wiping my dogs face a ball of hair came out of his eye !!!! I am furious because to know my dog slept all night with hair in his eyes that could cause an infection or worse lost of vision has me in rage! my dog has been squinting and me not knowing if he's hurt is heartbreaking!!! why wouldn't Ricky take the proper precautions and check over the dog after grooming is my question! I don't care if it was closing my dog is not advertisement for your shop you Forgot to check him after grooming but didn't forget to send the automated text asking to refer you shop! What he did to my dog is dangerous and unprofessional.

    Bad Mutha Fluffa - groomer - Updated June 2026

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