We had a very good vehicle service experience at Take 5 Stratford. We had two vehicles serviced -…read moreone GM full size van, and a Honda sedan - and we were very pleased and impressed with the experience. They are a LOT more reasonable price-wise on oil changes and the associated service items, as compared to car dealerships, by around a factor of 3x, which is remarkable. I'd say they are pretty comparable price-wise to the other places that specialize in basic service items such as oil changes, but they come in at around 1/3 the price of dealerships - which is unbelievable but true. It's a very clean and pleasant facility. They give you several choices of the grade of oil you want to buy, and explain them clearly - although the price signage could be a little more clear. The staff is knowledgeable, very professional, and friendly. Overall, excellent.

Update: After about a month of multiple back-and-forth conversations, the company ultimately…read moreprovided me with a refund and contributed funds toward cleaning up my driveway. I appreciate that they worked to resolve the issue, even though it took longer than I had hoped. After my daughter's oil change, her car started leaking oil. We brought it back and within five minutes we were told everything had been checked, everything was fine, and the car was safe to drive. Unfortunately, because the car wasn't parked in one place for very long, we had no idea it was still leaking. It wasn't until the car sat in our driveway for three days that we discovered it was continuing to leak oil. By then, she had already driven the vehicle all the way from Connecticut to North Carolina with the leak. Brand-new driveway covered with a big oil stains. We took the car to our local Take 5 in North Carolina, where they found the problem almost immediately: the Connecticut location had failed to install the gasket on the drain plug during the oil change. Mistakes happen, but what is unacceptable is that we recognized there was a problem, brought the car back, and were reassured that everything was fine after only a few minutes. That reassurance led to a 600+ mile drive with an active oil leak. This could have caused catastrophic engine damage, and instead it left us with a damaged brand-new driveway. This wasn't just an honest mistake it was a failure to properly diagnose and correct a problem that they created after we specifically returned because the car was leaking oil. Extremely disappointing service and a preventable situation that never should have happened.

Excellent experience dealing with Bruneau's! I'm in California and helping my elderly brother get…read moreservice in Connecticut. They did a quick evaluation, contacted me promptly and allowed me to do research on the alternatives. They held the car at their business at no charge (no storage fees) while I contacted the dealer. They are professional, responsive and very open and honest about their recommendations. They looked out for me and answered all questions with integrity. The BEST customer collaboration I have EVER experienced. They are a 10!

An excellent and Honest car repair shop that reminds me of the good old days-…read moreGreat work with very reasonable prices

Went for oil change. They recommended air filter. We said ok. They charged us then said they don't…read morehave it. We agreed to come back when they had it because manager was having hard time with removing charge from bill. Went back today to get air filter. They don't have it. Frustrating to say the least.

Consumer Beware - Serious Negligence and No Accountability…read more I normally don't leave reviews, but what happened to me at this Valvoline location needs to be shared as a public service announcement. I brought my new vehicle here for one of its first oil changes. Less than two weeks later, while driving with my two children in the backseat, my dashboard lit up like a Christmas tree--my power steering failed, my radio shut off, my headlights went out, and my entire car slowly died in the middle of traffic. It was terrifying. The next day I replaced my battery, but the car still didn't feel right. After having it checked at Advance Auto, I was told my alternator was no longer functioning, which likely caused the battery to die. I had my car towed to the dealership because this type of failure is highly unusual for a new vehicle. The dealership's inspection revealed oil all over my serpentine belt and alternator, which caused the alternator to fail. Thankfully, my extended warranty covered most of the repairs, but the dealership specifically advised me to contact Valvoline because the damage was due to negligence during the oil change. Valvoline sent a representative to inspect the car before repairs were completed. They told both me and the dealership they would call back. They never did. When I followed up myself, customer care and an employee named Cal told me they "didn't understand how this could have happened" and denied my claim. When I asked to file a claim with their insurance, I was told this franchise "does not carry regular insurance" and that the manager alone decides which claims are accepted. I was told it might be escalated to an area manager, but even then, no callback could be guaranteed. So now I'm out nearly $600--the cost of the oil change, a new battery, and my $212 warranty deductible. If I didn't have an extended warranty, I would have been out even more. And worst of all, my kids and I were put in real danger when the car failed in traffic. There is absolutely no way oil suddenly appeared all over my serpentine belt and alternator on its own less than two weeks after an oil change. Yet Valvoline has put up every barrier possible to avoid taking accountability. I'm sharing this so other consumers know what they're dealing with. Be extremely cautious about trusting this location with your vehicle. Their negligence caused major damage, and their refusal to take responsibility is unacceptable.

Took Lexus in for a look over and mileage service. The team was friendly, and made the drop off…read morequick and easy. They called back same day with inspection report. Recommended a couple services based on Lexus service guidelines for mileage. No pressure to do any of the work, just a straightforward, honest assessment and service recommendation. Agreed to have spark plugs changed and wipers replaced. At pick up the bill was below the verbal estimate. Overall best experience yet with an auto mechanic. Highly recommend!

Best customer service ever!!! Following a bad experience was another tow company this one was a…read morebreathe of fresh air. I felt seen heard and valued Thank you!!

Easy and fast. Got it done without problem and no upselling on their part. It was less expensive…read morethan I expected

Found this place on a whim and was pleasantly surprised! Sergio the auto technician was personable,…read morehonest, and efficient.

I have never trusted any mechanic like I do with Jay at Ben's. Jay is a true gentleman and very…read moreprofessional. He never speaks down to me and he goes out of his way to explain what he's doing. Everyone there is so nice & friendly. I guess that comes right from the top from the owners, Ben & Andrea! I would highly recommend them for service!

I wanted to give a shout out to the most patient mechanic in the world who put up with me needing…read moreall kinds of reassurance that my car was ok to drive. He told me I could drive to California and be ok. I'm still laughing. Lady in the shop super friendly. Looking forward to doing business with them !

Had an appointment for 9 am to to install and balance delivered tire, they didn't get to it until 3…read morepm, picked it up at 4, the tech who did the install did a good job but 4pm ? the manager wasn't in to give me a receipt, I went back the next day to get it and not even an apology just excuses that they were busy and short handed, I wouldn't go back for any other service

The crew seemed friendly and helpful as i was going in for an oil change but I guess they weren't…read morehappy with me not dropping 1900 dollars of service they claim i needed because when I paid for my oil change and went into my car they left my glove box disassembled with the dirty cabin filter on my seat with all my belongings all over the floor. I just reassembled it myself and left as it wasn't worth going back in for but I will definitely now be going else where for my oil changes

I am a very picky person when it comes to cars (I own a Porsche) and quality of service. That said,…read moreErnie's Garage is the pinnacle of automobile garage and I'm really not exaggerating. Allow me to prove it to you: Let me start by talking about the cleanliness of the shop and mechanics. The place is very Very clean and organized (and I'm personally OCD with this). Even when they have a lot going on the are able to keep everything neat and to me that already says a lot. The mechanics are a professional duo (I think I'll call them the Doctors) because they are amazingly good when it comes to diagnosing your vehicle problem even when its a hidden problem, and regardless of your vehicle make (combined they know everything). You really won't go wrong with any of them because at the end they collaborate really well in whatever case you bring, and the best part of it is that THEY ARE VERY HONEST. Honesty is everything when it comes to your car repair and believe me, transparency is included in the price. Prices are fair, maybe a little on the higher side but again... I can asure that you can trust their diagnosis and labor. Quick story: On my first Porsche repair I took it to 1) Porsche Dealer but prices where impossibly high and diagnosis/repair quote had too many parts and didn't make sense to me so I left. 2) Then I tried a 'Porsche Certified Garage' and prices where lower but still I felt something was off on the diagnosis list. I regret not taking my car to Ernie's in the first place, they knew what was the problem by my description even before seeing the car and their quote/list was just what my vehicle needed (nothing less, nothing more). Their price was way better and the job very reliable. I have brought in my two cars several (3-7) times (I also have a Toyota) for different tuneup/maintenance and motor (and electric) fixes. On both my cars I've been trusting my cars and left extremely satisfied. They fixed my cars before driving to Iowa and back, twice. Also, they can diagnose your car immediately, find the right parts for you and fix it within a reasonable time (very quick). On top of that all of the employees are very kind, respectful and full of joy. They are eager to help you no matter whats your situation. I even had the opportunity to meet the owner which was also very understanding and helpful. The manager has a great system in place, he's always present, very friendly and will also take good care of you. On a side note, this garage has a Car Wash/Detailing tunnel attached to it ('SpongeBrothers') which I also strongly recommend. I drive my cars through every week and they really treat you like a VIP. They have one of the best Car Detailer Celebrity I know of in CT, who uses the finest products on your car. Feel free to trust you car's paint to them. Over the past 2 years they've seem to keep finding ways to improve their service. They have uHauls for rent and before COVID-19 they even had complimentary coffee that I actually miss. Their bathroom is simple, spacious and very clean in my experience. The lounge/waiting room could use an update but in general it's always clean and feels ok (there is a massage chair if you're into that). I took my time to test their consistency on their excellent service and as a frequent costumer I can give faith of it. My only complain would be the use of a face mask, due to the current pandemic they started using it but I've noticed a lack of consistency with this manner. Still, they use gloves and seem to respect social distancing protocols. Usually I don't spend time writing reviews but my satisfaction with Ernie's Garage has really earned it and I'm sure there are other 'picky' costumers like me looking for a shop like this. If they keep their services consistent as described here (up until today), be sure that they will have me as a loyal costumer. Lastly, If I where to have a business like this it would definitely be like Ernie's Garage specially for their great service and friendly employees. If you are skeptical of my 'super' positive review, don't take my word and please go prove it for yourself. Thanks! EC

1st time here and like they say , first impressions counts …read more service was phenomenal, fast and very welcoming. Anthony was very helpful and communicative. thank you . will come back.

Regional Manager Dominic Torlish is incompetent Valvoline…read moreneeds to fire Dominic Torlish. I see someone else complained about him, and about exactly the same thing. Wow I came here to give a review for my bad experience and come to find so many others were dealing with exactly the same problem as me. These people have zero experience. This is a beginners mechanic stop they barely know the basics. They caused a leak in my car whold not following instructions and mishandling my oil pan plug and no one wanted to take responsi . It's like they deal with it in a local level and actually refused to my face when I requested to speak to someone higher up in the Valvoline chain they just completely blatantly deny you and immediately close your case without even hearing you out. The regional manager, Dominic Torlish did not even allow me to plead my case to him I never spoke with the man he only heard the local managers side of the story who is responsible for causing the leak. This is very much conflict of interest because if it's dealt with at a local level and you cannot plead your case to anyone higher up in the Valvoline chain why would local managers admit they are at fault if they never have to answer to anyone higher up. Do yourself a favor go to a real mechanic these people are snakes. Fire Dominic Torlish!

A+ customer service that had me in and out less than 15 minutes. Solid crew holding this Valvoline…read morelocation down. Will be back indefinitely.

Was in CT for a 5-day visit. I contacted ACE during my trip on a Saturday morning, where business…read morehours were until 1pm. We were referred by friends who said ACE would take good care and resolve the issues with the truck. ACE owner (?) responded to say he was away on Saturday but could look at my truck Monday. We drove out to the shop that weekend to be sure we knew where it was. A small shop but plenty bays and a few cars on the lot. Looks like they may be a reseller for motorcycles or sell used cars/motorcycles also? The problem reported was that my truck would stutter between 40-50mph, then 60-70mph only on an incline. As much as this was a pain in the neck issue with driving al the backroads at those lower speeds, I felt that waiting a couple more days was ok. On Monday AM, I called ACE and asked what time to come in to have the truck looked at. Making a long story short, the owner said he could not take time to look at my truck as he was already busy. I asked then why he said he could help. He just repeated to say he could not take time to help. All he needed to do was take a road test of the truck and see if it was a simple issue, that's all we asked him to do. He continued to say no and if we were his regular customer, he would help. It's unfortunate that ACE could not at least assess what could be. Or, if he could not assist and knew it Saturday, then just say that Saturday. I wasted time waiting and could have gone elsewhere. If ACE had looked at the truck, he would have found out that the number 6 coil needed replacing. Could have made some money and kept a positive review with the business.

Great experience!!!! If you need car repairs, this is the place to go. Mike was great. he easily…read morediagnosed what I needed to get my air conditioning running again. He gave me a couple of repair options and let me choose. He go the repair done on time, within his estimate. Since this was the first time he had seen my car, he checked out the rest of the engine and made some recommendations for me. Since I was due for an oil change, he did that too. As a woman, I hate going to the repair shop because I always feel I am getting taken advantage of...not with ACE.. I never felt like he was talking down to me or trying to sell me something i didnt need. I'll be returning here for all my repairs going forward... you should too!