Came in for a full brake replacement and added on the unlimited alignment deal. I'll be honest, the prices are definitely on the high side, but I feel confident the job was done right. It was a bit pricey to completely replace the brakes; knowing there is a lifetime parts warranty on the pads and shoes (plus 12 months/12,000 miles on labor) makes the cost easier to swallow. The lifetime alignment also seems like it'll be a great value in the long run since I can get the wheels realigned for free every 6,000 miles for as long as I own the car. Plus, the staff was nice, friendly, and professional throughout the whole process. Overall, a solid experience if you're looking for peace of mind! read more

Firestone Complete Auto Care - Oil Change Stations Near Me - West Haven, Connecticut

I made two separate appointments for an oil change. The first was on a Saturday. I arrived 10 minutes prior to my scheduled appointment and I was told that there would be a 3 hour wait. It was 9 am and they were already backed up 3 hours. The second appointment I made was a Tuesday evening, when I was told that it was 'slow.' I arrived 10 minutes prior to my appointment and was told that there was a 90 minute wait. Why have appointment scheduling if you can't Honor them? I will not be returning. read more

The people that work here are absolutely incredible!! I popped a tire at 6:45pm, they close at 7. The two gentlemen working the night I went in desperate for a patch were so kind and willing to stay past closing time to get it done for me. After a couple tough days, they were my absolute life savers! read more

I came in for an oil change on my 2006 Nissan. They then told me I needed several other things done including brake fluid replacement, coolant flush, new wiper blades, and new struts. I only got the high mileage oil change and brake fluid replacement which cost about $140. The other work that needs to be done seems really overpriced and I kind of feel like they were taking advantage of me. This is what they quoted me (see blow). I understand that I drive an old car but almost $1400 to replace struts and coolant flush? That seems excessive. I spoke with another mechanic and they told me not to get it done here because that is extremely overpriced. Wheel alignment should be included with strut replacement. read more

Firestone Complete Auto Care - Oil Change Stations Near Me - West Haven, Connecticut

Had my Vehicle there for alignment and a nail in the rear tire I knew was repairable, was called later and was told the two rear tires were in bad shape and unrepairable, I knew the tread was not that bad, and tells me I need two tires and rear shocks when I don't really need them. I told him to just do the alignment and I'm picking up the vehicle, go to pick it up and magically they also repaired the one tire. Beware of them trying to sell you things you may not need ! read more

The technician here VIOLATED the requirement on my car Owner's Manual when performing oil change for me. It is required to tighten the drain bolt to 30 lbf·ft in one step, but they just did hand tight, which could lead to either oil leak or bolt broken. I don't think they are doing professional services regarding oil change. I should also remind anyone doing tire works here. Ask them if they are using torque wrench for securing your wheels. If not, don't let them do for you because hand tightening of wheels is also unprofessional and halmful. Your tire's wheel bolts also requires to be tightened at specific torque by Owner's Manual. If they get overtightened too many times, it's going to be deformed and lose strength. read more

Firestone Complete Auto Care - The requirement from Owner's Manual. - Oil Change Stations Near Me - West Haven, Connecticut

Requested an appointment for an oil change , first the charge was too much, then I was told to bring the vehicle at 3pm but had to wait 1 to 2 hours for the oil change to be done , so why i need an appt if i have to seat there for up to 2 hours . read more

Came in with a screw stuck in my tire about an hour before closing on a Saturday. Fast, courteous service. Nice explanations of what they were doing and why. Very professional. Great experience. Would gladly come back. read more

Best Firestore / franchised mechanics I've dealt with, no b.s. just solutions for a great price. -Waiting area looks great/modern -Employees are alright -Watch your car get fixed -Plenty of parking -Free coffee -Tv -Smells great -Bathroom Avoid the New Haven Firestone at all cost. read more

I was advised it would be 2 hours for an oil change and tire rotation after having my original appointment moved back 2 hours. Not very happy with their overbooking of appointments read more

Very Accurate an very Professional will definetly.do business w them again. Great Job Firestone Crew. An Happy Holidays

Made appointment for 10, didn't call me until noon with the what I needed, 4 spark plugs and a coil. Then I had my biggest laugh in years, they wanted 663.00! I'm laughing as I write this! Told them no way, I'll pick it up, took another hour and a half for them to call me that it was ready. Also tried to sell me new tires, they're in fair condition and still have some mileage left, said they had dry rot, they don't, and that I needed a front ball joint, did I notice my car shaking? No I didn't. I went there because it's in walking distance and convenient, never going to a chain shop again. Ask around for a good mechanic and develop a relationship with them, this place is nuts. 663.00 dollars for 4 spark plugs and coil! read more

I came in to get my tires checked and possibly get a new one. The guy in the front told me to hop in my car the. After didn't provide any service till they closed read more

Customer service was off today. I guess they're busy and don't want phone calls. I'll add more details later after I pickup my car.

I was driving from MA to SC, and my brakes started smoking right near the West Haven, CT location. Joseph helped me out and got all the parts I needed and got me back on the road for the remaining 900 miles of my trip. The guys at the shop were awesome and got me up and running again quickly! read more

Stay far away Bruce and his "team" of mechanics let me drive away after fixing my bearing in my hub (99 percent of the time if the hub or bearings bad it destroys the rotors and brakes, in this case is did start to) Bruce and the technician gave me my car back ibasked was it just the bearings or is the rotor damaged he said nope my technician said 80 precent life on brakes no warps no grooves... I was surprised I pulled off as soon as I brake even a little hard to a complete stop I get a large grinding noise in the same tire they just replaced the bearing in... I bring it back for them to listen and they tell me , that's a little brake noise and MIGHT GO AWAY, and the technician who got in my car to listen to the grinding pointed at his old beatip truck and said yeah u should listen to my truck brakes, as if his old car and bad brakes means anything to me. I have been dealing with corporate on this matter seeing as not one person in that location seems able or intelligable/willing to fix your car properly. Complete car care specialist huh? Coulda fooled me! read more

Up sell up sell...Try to convince you to buy new tire at end of life. Didn't even fix a nail after warranty at 30 degrees or try to fix it just said they couldn't and just try to sell new tires. I only need a few thousand until my new car and i don't even drive anymore daily so took to another shop and fix it immediately with no issues or hassle or questions. Good service though if you are not at end of life of you tire. Quick in and out tire rotations until you are close to your end of warranty with tire. read more

Clean and modern service center with great customer service. Recently got an alignment done here. I went to Town Fair Tire before this and Star Tire in West Haven and my car was still pulling. Firestone has a more modern style alignment machine. Best alignment I ever had on this car and it drives completely straight now. I think the other shops were "set the toe and go" types of places. In other words they are robbing you. read more

Dishonest and unprofessional. Robert, the so-called manager tries is best to up sell when customers call in with questions or need service. I stood at the kiosk and heard 3 customers hang up on him because he would not give clear answers then he mutters under his breath and wonders what they're upset about. I needed my brakes checked, needed to know if my tires needed balancing and if I need a wheel alignment. I also found that one sway bar had to be replaced. Robert tried to tell me that ALL my sway bars needed replacement and that he was willing to do the alignment first but that I would need a second alignment after All My sway bars were replaced.The bottom line is that I had to determine what I really needed and the car runs fine now but I could not rely on Robert for anything. read more

Trustworthy customer service, so says Chris back in June. All Firestones are a joke. I learned this on 12/27/18 while talking to Michael. All I wanted was an oil change. I've been with firestone for some time and I am the only owner on my vehicle. Even though the milford store almost killed me (and I'll get to that later), I went to this store as a test and they failed! I wanted an oil change and a service check. Michael tells me I needed the steering rack replaced and I should think of getting the water pump done. I told him the milford firestone did my water pump like 2 years ago. I wish I had video of his perplexed, incompetent, puzzled look that he gave. And in front of me, I also have my March 17, 2017 receipt of when the milford store did my steering rack. So my question is, are your computers connected firestone or is the sign in front of the store just a front? Michael even lifted my car up to show me the leaky steering mechanisms. I noticed a clamp missing, "you can't just replace that clamp?", I told him. "No", he replied. Of course not. Spend another 1000 plus on work I already had done to the car. With the water pump, that would be over 2 grand. And last year, my last time at the milford store they didn't secure a ball joint. They said it was defective. I say it was half ass work. And the guy there didn't even want to send a tow truck to my job, where my non drive-able car was. So needless to say I'm done with firestone. Thanks for fueling this yelp comment. If you go there, you're probably paying for repairs you don't need or you already had done. I bought my car brand new ten years ago Michael, I keep all my receipts. Nice try. I'll go to Costco for tires. read more

Wish I could give more stars. I've never felt compelled to write a review for an auto care place before but the service at this location is incredible and unlike any I've experienced at any autoshop. All the guys here are good but you're in excellent hands especially with Perry. I had my brakes and rotors done here and he was extremely thorough and made sure everything was perfect. He even threw in extras on top of that for things my car needed. I even got a call the next day asking how my brakes were and if everything was working fine. Who does that?! Talk about going the extra mile. I'm definately taking my car here for services in the future and if you don't want to be an idiot, you should do the same. read more

They provided quick, thorough service. Monther, one of their employees, helped me figure out what was best for my Civic at a price that fit my budget. His honesty was refreshing. So happy, will be back. read more

I went online just to get the address of the nearest Firestone store. I saw an option that allows you to schedule an appointment. I scheduled, received an email confirmation. I showed up an hour early for my appointed time but was given prompt and extremely courteous service. I was given an estimate and they performed the services which I had requested. I was in and out in 40 minutes for the price of the estimate. They gave me service recommendations but never tried to upsell me as other repair places have done. I highly recommend this store if you are in the area. Perry is a great guy. read more

Surprisingly great service for a chain auto service store. Did not feel like the mechanics were at all pushy or trying to upsell me in any way. Would definitely recommend! read more

Highly recommend this place. I went there knowing I needed new tires but didn't realize how bad my tires were. I wanted to make an appointment for the following day. Lou, who was the person who took care of me, went out to look at the tires. When he returned he was pleasant and concerned and asked me if there was any way I could leave the car today. He stated he was concerned about me driving with the tires in this condition. I realized my front tire was very worn down. Within 2 hours my tires were replaced and the service was excellent. read more

Came in with an issue with our tire on a Saturday (they were one of the only open shops in the area.) Our service was quick, efficient, and a model of trustworthy customer service. We felt well-taken care of, and very grateful to have shown up there. read more

We were having problems with our trailer. We bought the parts we needed and were going to replace the bearings ourselves but the pieces inside the hub were destroyed and melted. We took the whole hub over to the Firestone down the hill and they used their awesome tools to remove the seal that was stuck inside. At that point they just decided to fix the whole piece for us. We offered them money for their time but they refused and said "Remember us when you're big!". We gave them a couple CDs and got on our way. There are still good people in the world! read more

Did love this place but won't be going back! Took my car in for a 60,000 routine service. It started fine & ran fine going in but they messed something up & created a misfire. Had to leave it overnight & take an Uber home from the shop. And they wanted to charge me $414 for that service! Never again! read more