Driving down I95 in CT for the holidays and a tire started losing air. Pulled off the road and…read morepumped it up, but 20 miles later the TPMS went, off warning of low pressure. Whip-IT Tire (love the name) is conveniently located just off Exit 54 in Branford. They pulled a nice sized nail out of the tire and patched it up quick. Couldn't ask for faster, better service!

Integrity. Honestly. Simple words but IMHO sometimes hard to find in the auto repair space. But…read morehappily whip-it folks seem to have it. I've been here twice and both times they have been very straightforward in providing a clear analysis of the problem and fair quotes. The did a solid job and actually identify things that other mechanics had missed and did not overcharge. I also like that they actually show you what they have done. John who is a GM is really great and cares about his customers. Good value. Aside this place is very close to a Starbucks so easy to work there while waiting.

After a few years of getting our cars fixed elsewhere, and with mixed results, we returned to…read moreKeating today. Chris was a pleasure to deal with, the service we received was excellent, and we are pleased all around. We're happy we returned to them.

The technicians here all have booze on their breath. Do I want a drinker working on my car? Nope…read more I was quoted an overinflated amount for a repair. They charge a flat $150 to 'diagnose your issue' and only compensate it back to you, if you have them do the work, right then and there. I didn't have them do it. I took it to another shop where it cost me 1/4 of what these guys quoted me for the exact same job.

Been bringing a 1986 Mercedes, 2000 Saab & 1999 Accord to them since 2003…read more They have been accurate and honest. More than enough for me to travel 20 minutes to drop the cars off for servicing & won't give the time-of-day to the "service" station literally around the block. 'Nuff said.

JP Motors did a great Job serving my vehicle the changed the alternator, fan belt and tensioner…read moregrate experience will always bring my Mercedes here.

Well, Palumbo's is doing pretty well without my review, but here goes:…read more-Gave an estimate and presented an invoice for the same. No add-ons like the dealer. Subtle work suggestions printed on reverse of invoice listed according to severity or need to replace without any pressure. -Dealer, who always serviced my Acura TLX always gave a verbal estimate of what needed to be done next delivered with a print out of red stop signs. This was delivered in an ominous tone & they were unwilling to prioritize all of the work needing to be done. "You might as well do it while you're here...we're pretty booked because of (choose any reason)" Lots of doom & gloom. Car has less than 50k miles... -Greeter/cashier was extremely friendly and explained things well. Promised the job would take about an hour, but I paid & was out the door in 45 minutes. Similar service last month at the dealer's took 1.5+ hours... I was looking to establish a relationship with a garage that was close by, trustworthy, pleasant to deal with and who did good work. Bye, bye Acura dealer.

I stopped into Palumbo's last week looking for some help with finding an AirTag I thought was put…read morein my car. Jerrell was kind enough to help me that same day a few hours later with no questions asked. I had never stepped foot in their establishment prior. He put my car on the lift to look for a device, he was not able to find anything but told me to come back anytime if I had any additional information. This type of kindness really went a long way for me. I won't hesitate to bring my car there for service because of the way he went out of his way for me and didn't have to. He didn't charge me a dime! I highly recommend Palumbo's if you are looking for a business that genuinely cares. Can't say enough great things about them!

I stopped coming here for a bit because pandemic stress/I needed the ability to schedule…read moreappointments online and they were still phone only. Well, after several misfires I decided to go back to where I know people will not rip me off and came back. They now have an online appointment request form which is pretty easy to navigate and I got my request approved quickly, which isn't an easy feat as they are always busy. They still offer the same amenities (coffee, hand sanitizer) and touchpads/keyless drop off for COVID-19 compliance. This time I didn't tell them I go to local med school and they still treated me fairly, which I appreciated. There was a mix up at the front desk because there were two similar cars, one needed filters and tires replaced and I, knowing from my maintenance schedule, needed my rear brakes and oil filter replaced (among other things but those were the big ones). After telling me I didn't need both cabin and oil filters replaced, one of the workers came back and told me I did, by *bringing my air filters to me in the lobby where other patrons were waiting*, telling me "it's time to be replaced". It was weird because it felt like he was shaming me for not maintaining my car after someone else had a conversation with me about not needing that part fixed. I told him that I will do whatever I need to do in order to get my car running well, but told him about the mix up conversation I had and he was pretty rude to me about it. Ultimately, I paid for all the recommended repairs here even though I was quoted cheaper elsewhere because I like John, since I first met them, him and his team have always been kind and honest with me and I want to support local businesses. However, I was just, more than anything, really hurt by what happened. Maybe they just have a lot of customers being very rude/reactionary when it comes to servicing, but that's not me and it never has been. I know I haven't been here in two years but I still recommend JP to everyone who asks for a quality shop. I honestly still recommend JP, but I will probably talk to Paul or Art next time. Pros: Honest shop, off the highway, takes payment over the phone, covid compliance Cons: Gets swamped quickly, may take a while to get your appointment/finish repairs. The earlier the better, especially if they need to get parts.

Normally they do a good ,but last trip, they misdiagnosed my non start by replacing the battery,…read morebut that was not the issue, turns out it was a electrical issue, the battery was checked by AAA, and said it was ok ? I will continue to use them, as I believe anyone can have a bad day. They did find a serious safety issue I am thankful for. The second shop I took it to took several hours to find that it was a lockout switch, low battery switch, control key fob ? runs well now. Thank you.

This is what a neighborhood business should be like. i have had two experiences with this both…read moreproved them to be friendly , courteous, patient , informative and reasonable as far as price, they don't look to rob you Last year i asked them to check air in tire , they did so happily and free of charge Today i brought car in as rear tire was loosing air, they took care of it immediately , found a nail, did a patch and the young man ( i wish I knew his name ) was great showing me valve on a run fjat vs regular tore Receptionist also friendly , kind and knowledgeable .I heard her on phone with customers and she was very friendly and patient

Hands down the worst shop I've ever dealt with. I went in to get ONE tire sensor replaced and they…read morekept my car for 8 hrs. When I finally got it back, not only did the new sensor not work, but all four sensors were not responding, my rim was damaged, and the tire they worked on had a slice in the sidewall. When I called them out, they immediately tried to flip it on me, saying I "must've hit a curb." On top of that, there was grease around the cut and the tech even admitted they patched the sidewall--which is ILLEGAL and flat-out dangerous. No legit shop would ever do that unless they were trying to cover up their own mistake. Their response? "We'll call our rim guy." Well the rim guy said it wasn't repairable, and instead of owning up, they told me they weren't replacing a thing. So now I'm stuck dropping $700 on a new rim and tire that they refuse to take responsibility for. The owner Tony was rude, arrogant, and tried to bully me into thinking they "did me a favor" by patching the sidewall. A favor?? If I didn't know better about cars I could have been put in a dangerous situation. This place is a joke. Dishonest, careless, and dangerous. Don't trust them with your car. Ever.

Came here for my emissions test. Nice waiting area. The person I presume…read moreIs the owner was friendly and efficient. I'll definitely come back again.

Outstanding, Honest Service!…read more I can't say enough good things about A-1 Complete Auto Care in Guilford! I recently brought my car to Town Fair Tire in Wallingford for a slow leak in my front passenger side tire. They told me there had been a plug that came out and the tire couldn't be repaired. Not only had I never had a plug in that tire, but they also insisted I needed a brand new tire--and even suggested replacing all four, despite my car only having 26,000 miles. Wanting a second opinion, I brought my car to A-1 Complete Auto Care. They quickly identified the real issue: a nail in the tire. They confirmed there had been no previous plug and were able to patch the leak with no problem. Their honesty, professionalism, and straightforward service completely blew me away. Instead of trying to upsell me on tires I didn't need, they provided a simple, effective, and affordable fix. I couldn't be more grateful--and A-1 has absolutely earned my trust and future business! Highly recommend to anyone looking for reliable, no-nonsense auto care.

I have a particular quirky,1995 SL 500 that have had an issue for quite some time. I took it to…read morethe dealership many times with no solution. I took it to an import repair shop times and nope , could not find the problem and both acted like they gave up on the car. I decided I would give it one more chance before I gave up on the car and blow up the car. Joe after two attempts...., the third was the charm. This car ran great at an outside temp of 50 degrees or less Once you approach 60 it would mis fire badly. This model year's computer does not code very much. with a desire to over come this challenge they kept after it I think you would characterize Vertucci repair as a laid back shop of the 50s and 60s that experience counted for something that combined with up to date technology you get the best of both worlds. Our many Thanks to Joe, John and the rest of the crew..... Never going back to the dealer. Drive foreign cars don't hesitate drive it to Vertuccis For the record, I am a hard man to impress........ Art & Caroline

Called Vertucci about a wheel bearing price. Given a verbal price for around 650. Ended up getting…read morejammed for 950 out the door and there were electrical problems when I got the car home. Never trust this place again.