They stripped the threads on my oil pan . This will cost $$$ to repair. Employees are nice but are…read moretrained to rush the job, and don't do it properly. Better to pay more, and have independent shop change your oil.

Complete Fail!!  Valvoline, specifically the one at 2417 S Broadway Ave, Tyler TX, is horrible!  I…read moretook my car in for an oil change and the tech suggested it was time to do a radiator fluid flush.  I agreed and had them perform the extra service.  I did not even make it a half block from valvoline before my car started coding, warning engine temp too high; stop at a safe place.  Immediately I turned around and drove back to valvoline, where they had me wait for another 30-40 minutes for the car to cool down.  When asked, the technician said he did not know why the car was coding but that his manager advised for me to drive the car around for the rest of the afternoon and see if the error message resolved itself and to report back the next day.  I knew better than to "drive my car around" and went straight home. Next morning I called Toyota and asked their advice, which I ended up taking it to them.  At the same time I put in a claim with Valvoline. David, manager of the store -- who refuses to give his last name -- said he himself needed to perform an investigation on my car, and I told him it was at physically located at Toyota; he could go there if he needed.  The technician at Toyota is initially reporting that it could be the thermostat; they've ordered a replacement which may take a few days.  Further testing cannot be conducted until the thermostat is replaced as testing w/o thermostat may cause further damage.   The car is still at Toyota, still in the process of being "fixed."  Technician says thermostat damage is consistent w/t machines used at valvoline but can't be 100 percent certain; further investigation needs to occur.   Okay so far.  BUT now Valvoline has called to tell me they've denied my claim; case closed.  I requested they keep the claim open until we know more information, to which I was told, basically, no, we've denied the claim.    I will follow up on this if Toyota or I believe Valvoline is at fault -- which currently I 100 percent do.  In the meantime please share this story and give David a call at 903-592-5695 and request that they please open this claim back up, p&ty!!

If you need a oil change, I highly suggest Time It Lube! I was in and out in 20 minutes, they took…read moreme to my car to show me what they did, they vacuumed my driver and passenger floorboards, topped off all my fluids, checked my tires, were VERY friendly, had Christian music playing in the waiting room AND gave me a coupon for a FREE car wash!!! Go see them if you're in Tyler! (They have other locations in East TX, too.)

My tire pressure light came on, and this was the first automotive place I saw, so I turned in. An…read moreemployee walked up to my vehicle, and I asked if by chance they could check my tires. He had me pull in, checked all my tires and added air to the low one. I would have been happy to pay, but he didn't charge me. He just told me to keep an eye on one tire because it was very low and all the others were the same. I really appreciated it and would definitely go back here if I were a local.

I own a car service and put about 12k miles on my car a month. I purchased the alignment package…read morewith my last vehicle and got my moneys worth from it for sure. The guy that's always at the front has always been super helpful and kind. They've gone out of their way to file any tire issues I've had on the warranty and to get me in and out quickly.

Brakes & Rotors replaced & Rear differential done. Will…read morereturn, reasonably priced and done in a timely manner.

Fastest oil change I've ever had, friendly, the price was right, checkout was easy and quick, and…read morethey didn't try to upsell me anything. I'll go back again.

I went to Royal Lube for both oil change and state inspection. Interactions were clear and…read moreconcise. The cost was less than I expected. I appreciated how quickly they were able to accomplish the tasks.

They know their stuff. They can repair it and you'll be amazed at how quickly too. When everyone…read moreelse around Tyler says huh, duh, what, it'll take 6 weeks to get parts, etc...this place always says I got this!

This place is THE best!!! Honest, friendly professional service. I trust them to take care of my…read morevintage Toyota Land Cruiser. I go there for full service gas at least once a month to have all my fluids and tires checked. Their employees are super courteous and friendly too, you can't go wrong here!!! I've been a customer about 4-5 years after my last automotive service started pushing services on me and going way over market for repairs and Maintenance. I'm a loyal customer to someone I truly trust! Maybe a customer for life!!! Thank

Quick, friendly, and easy 15 minutes plus I got to stay in my car. Thomas, Anthony, and Dallas did…read morean amazing job on my oil change. They checked so many other things as well. Valvoline is always my go to and they always have different coupons online. They also gave me one when I went. I made the mistake of going elsewhere first and they tried charging me three times what Valvoline charged me. Valvoline not only has great prices but their customer service has never failed me. I've been to a few different locations in different cities and it has stayed consistent in my experience.

Hassle-free experience…read more They were quick, polite, knowledgeable, professional and helpful. I hate getting oil changes. It's such a waste of time. These guys made that dreaded task suck much less!

Ronna and her crew provide an amazingly easy experience…read more I'd trust them with all of my vehicles to give me honest work at fair pricing. Great folks to work with

Had some work done on my Honda back in March involving gaskets, etc. Only put about 1,000 miles on…read moresince then, and noticed smoke from under the hood, and found it was due to leaking oil. I drove to the shop to get it checked out, suspecting something was left loose and just needed retightening, but they appear to be permanently closed. 3 stars because I had good experiences with them in the past and assume they would have taken care of it if they were still open. Looks like I'll have to pay someone else to take care of this. Hate to a local business go under. EDIT: And it is indeed leaking from the same place, will cost a few hundred to fix by having the same work redone.