Prices fluctuated in the quotes they sent out. Up charge on parts is astronomical…read more Will not install and or service supplied parts. Will charge multiple diagnostic charges. Sends reports and wast time on pricing things that do not pertain to the problems your truck is in for.

My mom is 81 and had her heater fixed and the service from this company was fantastic .....she…read moredropped car off and they took her home and had it fixed by the afternoon...... kind honest people that did a great job......will always use them for any car repairs I have

Avoid if you value torque specs: I Took my car to Tidwell recently to have my wheels balanced and…read moredespite me leaving notes above the wheel arches specifying the lug nut torque spec (85lb-ft) and specifically asking the front desk to torque the nuts to spec. When I attempted to remove them a couple days later they were incredibly tight, and I ended up grabbing my torque wrench to see what it took to remove them - and every lug nut maxed out my wrench at over 190lb-ft... would be frustrating to have this happen from a cheap shop, but especially from a "premium" one like Tidwell. But that's not all. I then spent a few weeks (and a little over $1000) chasing down a cyclical tapping noise from somewhere in the driveline only to eventually have a shop discover that the wheel weights used were installed poorly because they didn't fit the rim profile correctly and were rattling about at certain speeds. They said the wheel weights should have been the stick on kind and not the clips for the rim shape. Worth mentioning that I had requested stick in weights because I prefer those anyway, but was told they didn't have any. I've used Tidwell before a few times and they're more expensive than most, so I thought I would be getting better service. This wasn't the only time they over torqued my lugs but it was the most extreme, and it will certainly be the last. I almost didn't bother with making this review, but discovering they botched the wheel weights was too much.

We went in for a quick tire plug while on duty in the company truck and we're taken care of…read moreimmediately. I appreciate patronizing local businesses instead of national chain stores due to the personal treatment. Employees seem to be more helpful

Great service, very knowledgeable. They are your truck go to shop. They know their stuffread more

If you're looking for someone you can trust. This is your Team! I only take my car here. 5 stars…read moreall the way.

I had a rattle in my air conditioner. The dealership told me it could be the compressor and I had…read moreto leave it with them for diagnostics, but I couldn't, so I took it to West Erwin Auto Repair. The gentleman there listened to the rattle for a second and told me he knew exactly what it was. He reached into the AC slot, pulled out a dead mouse, and told me there was no charge (I paid him anyway). Dealership probably would have said I needed a new compressor and charged me $900. I highly, highly recommend West Erwin Auto Repair as both knowledgeable and honest.

My 1998 Jaguar developed the dreaded "Traction Control/Stability Control" fault light. Initially…read moretook it to the dealer in Shreveport who quoted me $6500 to replace the computer module and pump. No way could I afford that price, heck the car isn't worth $6500! Luckily I found Allan at West Erwin Automotive who removed the computer, opened the thing up, figured out the problem, repaired it and reinstalled it! He then re-primed the pump and now everything works GREAT. Less than $400 total. Alan is the last of a dying breed, a mechanic that can actually fix stuff! Most just swap parts but not Allan. I think he could fix just about anything. The shop lacks the glitz of other shops in town but have no fear these guys KNOW what they are doing. I'm glad I found this shop because I am responsible for maintenance of about 8 vehicles. My job just got a lot simpler! Thanks Allan!

Quality service for a reasonable price. I have been taking my cars to them since moving to Longview…read more4 years ago (when they were Gateway). They are honest and not pushy like some shops are. Services I have had done there are: tires, alignment, oil changes, sensor replacement. And things they didn't charge me for were flat repairs, and diagnosing an electrical problem that ended up just a fuse replacement.

Went in for a tire repair..$30.00.. Woke up the next morning…read moreto an almost flat tire..decided I would replace it with a used tire since I had new tires ordered. The gentlemen who pulled the so called repaired tire said there had not been ANY repair done to the tire. Of course they screwed me. I basically paid 30.00 for them to air up my tire. Never again, and I will spread the word to anyone I know never to use them. PISSES ME OFF THAT MY HARD EARNED MONEY WAS SO SCAMMED FROM ME....

Rebuilt a Corvette LS engine for me. Phenomenal job, fair price and quick turn around. Will…read moreentrust all needed engine work to them!!!

Ray Engine did an outstanding job on my header repair. Quality work, timely, and for a good &…read morereasonable price. I'm brining all of my engine work to them!

My car had to be towed to this garage. As soon as it was off of the tow truck, he told me exactly…read morewhat was wrong with it, he ordered the part, and he had it fixed in one day. The people at Tarver's Garage are very knowledgeable and super friendly. I would recommend this garage to anyone.

This shop is by far the best around! Our car stopped on us while leaving Liberty City, we looked up…read morethe nearest shop and they seemed the best. We could not be more happy with the service that we received! We have an older Hyundai suv, it stayed over a week because we were out of town, but while it was there they told us the motor was blown but not only that they looked up that our car has a warranty on it, due to other vehicles having this same issue, so they saved us so much money since we were not under this acknowledgment. They also looked up a cheaper tow truck company for us to take it to the dealership!!! Overall highly recommend this business for if your car needs work done on it!

I recently had my truck repaired and I was blown away with the quality of work and customer…read moreservice. They remained in contact with me during the entire process. The even finished earlier than estimated. I would definitely recommend them to anybody that needs repairs done on their vehicle!

Home if the highest three estimates I received for my SUV by far--as in four times higher!read more