What a great place! Took our car here for a detailing after moving and truly can't recommend this…read moreplace enough. Great guys, honest, great prices, great work. Will be back!

Awesome service. Amazing work. They did a great job on both of my truck. Got it done in a timely…read moremanner. High recommended to everyone. Will be goin back in the future.

Oh my gosh! What a great repair shop. So friendly, great service. I won't take my car any where…read moreelse. They are about fixing your car, not up charging to make more money. Hidden gem!

If you have a European import, look no further. Why pay dealer prices and waste dealer amounts of…read moretime. The folks here are super friendly, very well-educated and skilled, and are simply a joy to work with. They have worked on my Porsche as well as 2 other Mercedes SUV's that we own and we've always left satisfied and with way more money in our pocket than if we had visited the dealership. Can't say enough nice things. Top quality all around.

Car detailing was amazing. My car is 9 years old, after Spic N Spann was done with my car it about…read morelooked like it had come off the showroom floor. Very prompt and professional. Would definitely recommend this business

I was very surprised how well the job was done and how amazing the 10 year old truck looks now.read more

Same day wax appointment 5star service my red paint looked very dull prior to my visit trucks looks…read morebrand new inside and out lifetime customer

Holy sh&t is all I gotta say. This place is amazing. 10/10 no doubt. Did an amazing job on my car…read more This place is my now go to. Great job on the car and especially the wheels. Check out the before and after. . I asked for an air freshener and they gave me 2.This is way better than Xpress and Gleaux. Those other car washes didn't do anything to my car for the top tier service. This place went over my expectations 100%. HIGHLY RECOMMENDED!!!!! Please bring to other locations in Tyler. Please bring to other local to Tyler. The only thing I would say is when you guys do the pre-wash please use a soft microfiber attachment don't use an actual brush on the car that could scratch it. Shout out to Anna for great service and being in high spirits and great over the top customer service. I don't know the prices but I would pay top dollar every time for *Amenities* powerful vacuums micro fiber towels glass spray all purpose cleaner air hose that is very powerful great workers always working and ready to serve the next customer pre wash and rinse down by hand very clean property

This is one of the worst car wash's I have ever been to. The owners are only worried about making a…read morequick buck and don't care about the customers. My car looked like it barely had any water run over it after I came out. Waist of $30

Brought my Jeep in today for an oil change and tire rotation. Waited an hour before an employee…read morecame to me to say there was a problem with the tire rotation. He pointed at two of the wheels lug studs on the same wheel next to each other had been stripped and the lugs cannot go on and the vehicle is unsafe to drive. Then he said word for word (this happens all the time). I pointed back at all the metal shaving proving they were the ones that caused it. Then got charged in full for them breaking the vehicle. No offer to cover damage, no lift home and vehicle had to be left in a lot overnight until I can find a shop that can fix the vehicle. Pending small claims lawsuit soon to follow. Please don't let this happen to you. Stripping one of the wheel lug studs was bad enough but to then strip the one right next to it? Avoid at your own peril.

The Valvoline listing online said this place was open until 6pm. I drove 10 minutes to get there…read moreand arrived between 5:25 & 5:30. When I pulled up one of the team members said they were closing. I asked if they could take care of me so I didn't have to drive 20 minutes down the road to the next Valvoline that was open until 7:00 and why did their website said they were open until 6:00. They told me it was because they were bought out by some other company. It seemed like a pretty easy customer sat deal especially since they were starting up under a "new company". However, the manager must have wanted to punch the clock more than take care of and impress a potential new customer. Sad as it is - kinda convenient location - I highly doubt I would get my oil changed there now and I am less likely to recommend these guys.

https://youtu.be/KSXdwWeHJxU as (EVIDENCE)…read more FORMAL COMPLAINT AND COMPLETE ACCOUNT OF EVENTS Christian Brothers Automotive - Tyler, Texas ## CORPORATE PROMISE VS LOCAL EXPERIENCE Christian Brothers Automotive promotes a customer experience called "The Nice Difference," implying professionalism, communication, transparency, and respect. This location is independently owned and operated, meaning the responsibility to deliver that standard falls on local management. What I experienced was the opposite. --- ## ENTRY AND INITIAL INTERACTION Upon entering the Tyler location, I was not acknowledged. There was no greeting, no indication that assistance would be provided, and no basic customer engagement. I had to initiate interaction myself to be acknowledged. Phoebe, the service writer, eventually engaged and stated that I would receive updates throughout the process, including: * Text messages * Emails * Photos documenting the work This communication was never delivered. --- ## COMMUNICATION FAILURE The promised updates did not occur. What I did receive was not a valid diagnostic explanation. The communication provided: * Contained no clear diagnostic breakdown * Redirected me to call the shop * Displayed an estimate marked as "authorized," which I did not approve At this point, I had not paid for any services because I had not retrieved the vehicle and required clarification before proceeding. --- ## DIAGNOSTIC CONCERNS I asked a direct and reasonable question: "What exactly was completed during the $160 diagnostic?" I was told that multiple hours had been spent and that additional time would be required, potentially increasing the diagnostic cost to a much higher amount. I then asked why a scan tool or diagnostic computer was not used first to narrow down the issue before moving into a wiring-based diagnostic process. This is standard practice in modern diagnostics: * OBD2 scan tools * Live data monitoring * Fault code analysis * Circuit isolation prior to invasive work These questions were not answered clearly. The responses were vague, dismissive, and did not provide a technical explanation of what was actually performed. --- ## ESCALATION WITHOUT TRANSPARENCY Instead of addressing my questions or connecting me to the technician working on the vehicle, I was: * Placed on hold * Transferred to the service manager (Ryan) I was not informed this would be an escalation, nor was the situation clearly communicated to me prior to the transfer. --- ## PHONE INTERACTION - INTERRUPTION AND TONE When Ryan joined the call: * He did not establish context * He did not acknowledge the situation * He immediately adopted a condescending tone From the beginning of the call, I was repeatedly interrupted and not allowed to complete my explanations. --- ## STRUCTURED TRANSCRIPT EXCERPTS (WITH INTERRUPTION IDENTIFICATION) Speaker Key: YOU = Customer RYAN = Service Manager --- INTERRUPTION #1 YOU: "She didn't even try to--" RYAN: "So either you let me explain it to you or you can voluntarily come get your vehicle." --- INTERRUPTION #2 YOU: "She didn't even try to explain it to me, sir. She did not--" RYAN: "She has tried multiple times." --- INTERRUPTION #3 YOU: "You didn't even give me a chance to explain--" RYAN: "You have not given her the chance to explain, sir." --- INTERRUPTION #4 YOU: "I'm trying to talk to you, so don't interrupt me--" RYAN: "If you want me to treat you the same, you need to not interrupt me as well." --- INTERRUPTION #5 YOU: "Okay, so what I was trying to explain to you--" RYAN: "This conversation is over." --- INTERRUPTION #6 YOU: "You didn't even give me a chance to explain at all--" RYAN: "And how many chances have you given me and my advisor--" --- INTERRUPTION #7 YOU: "Well then we will go ahead and address that she never gave me the chance--" RYAN: "Once again--" --- INTERRUPTION #8 YOU: "And you yourself keep interrupting me like you're doing right now--" RYAN: "And you're not interrupting, sir?" --- INTERRUPTION #9 YOU: "If you would be quiet for a minute--" RYAN: "No sir." --- INTERRUPTION #10 YOU: "If you would be quiet for a minute you would be able to allow me to explain--" RYAN: "No sir." --- INTERRUPTION #11 YOU: "See you're interrupting me again--" RYAN: "I'm officially ending this conversation." --- ## INTERRUPTION SUMMARY Based on the transcript provided: * You were interrupted at least 11 times * Each interruption occurred while attempting to: * Explain lack of communication * Clarify unauthorized estimate * Understand diagnostic process At no point was a full explanation allowed to be completed. --- ## CONVERSATION TERMINATION Instead of resolving the issue: * The conversation was shut down * I was told to retrieve my vehicle * No clarification was provided --- ## REFUSAL TO ESCALATE I requested to speak with the owner. * I was told the owner was present * I was denied the opportunity to speak with him ---

I recently acquired a 2006 PT Cruiser. It had been parked in a garage for a couple of years. I was…read morehaving electrical problems and AC problems and tried a local service center that misdiagnosed the problems and over charged me severely. I decided to give Christian Brothers a call. They performed a few very professional diagnostic tests, identified the problems and corrected the same day as the tests. I will definitely take my PT Cruiser to Christian Brothers for all my vehicle maintenance. They are professional and very courteous.

They always do an excellent job on our Armada. He makes it…read morelook new again. Car looks great inside and out.

Chris did a great, professional job. My 2014 Mini looks like I just drove it off the showroom…read morefloor!! Highly recommended