You drive, you know that oil changes are just necessary. It's just ehat you have to do. I nornally…read moreuse this oil change service. Today my wait is longer than normal but they have more people tyan usual working in the bay. It's like I accidentally drove into a party. I hope they are careful and put everything back in place, you know the little things, like air filter, bolts, dip stick, etc. I do like that they are pretty standard in their check in and work procedures. Today it was 45 minutes with 25 being wait time but they told me that in advance. I love that they employ womeb also! Good value for $19.95.

Still sitting here waiting while SIX other cars were taken through before I even got into the bay…read moreafter being told to pull into Bay 1. Somehow Bay 2 and Bay 3 kept moving while I was completely ignored the entire time. No explanation, no apology, no communication whatsoever. Then after all of that, I get hit with a surcharge on the oil too. So not only was the service disorganized and disrespectful, it was overpriced on top of it. At this point I literally would have left if I wasn't boxed in between cars. Easily one of the worst customer service experiences I've had. You don't treat paying customers like they're invisible. Won't be back, and definitely won't recommend this place to anyone else.

We needed to have our front windshield replaced while traveling from Virginia. The staff was very…read morecourteous both on Yelp and in person, and made sure they had the correct replacement. Our estimated wait time was three hours, but since we opted to wait, the job was done in under an hour! Yes, you might find a better price, but you won't find a more qualified and reliable company to do the job right the first time. Highly recommended.

I was traveling from Ky to Atlanta and my dash indicated transmission issues and recommended…read moreimmediate attention. Chat GPT recommended Phoenix. Upon arrival the intake person was very accommodating and helpful. It took about 5 hrs to repair my vehicle. They were very thorough in their explanations, showed me pictures, contacted my warranty company and their attention to customer service was beyond expection. I got hungry and asked for a place to walk to, to get food. The intake person, brought me 1/2 of his own sandwich, chips and yogurt as well as a comfy chair to sit outside and eat. Upon completion every person exceeded ALL my expectations toward a customer they'd probably never see again. I'm 74 and have been driving 58 years. NEVER have I ever seen such amazing customer service. Thank you to each and every one of you that assisted me so kindly and curterously. You guys were AMAZING! Cecilia Tucker

We checked in the car 10 minutes prior to the appointment time. The "waiting area" was abysmal and…read moreunclean. We checked with the front desk about 15 minutes after his scheduled time and was told they were waiting on a bay. After sitting for an hour (45 minutes after his appointment time), we left.

DO NOT USE THIS SHOP!!!!!!!! Horrible service, extremely unorganized, you will be waiting ALL DAY…read moreeven if you schedule an appointment. They do not value your time. I was told I needed new brake pads, just to wait for HOURS and then have no work done and the issue not fixed because they had no idea what they were doing!!!! HORRIBLE EXPERIENCE. I will not be back and would not recommend them to anyone!!!!!!

Awesome place for an oil change! Everyone was very thorough and kind... didn't try to upsale or…read morepressure me but also made sure I was taken care of. Highly recommend!

Came in for the first time and got my oil change. Everybody was very friendly…read more My oil was changed very quickly and the value is great i would definitely come back again

We were passing thru from Indiana and experienced Alternator problems. They had us back on the…read moreroad in under an hour. The Mechanic and young lady at the desk were knowledgeable and professional. The whole facility was neat and clean. Highest recommendations!

Horrible customer service. I came in for a simple check-up, and during the inspection a technician…read morebroke a part on my car. The shop refused to pay for the damage they caused. No accountability and no professionalism. Avoid this place.

Y'all... I can't nor would I change the oil in my cars. But they do. End of story. Never had an…read moreissue, nor planning on it. Rachel is so kind and funny! Definitely makes you feel like part of the family. I will always recommend them because they stand behind their service.

I'd change the name to Home of the $22k oil change. They left a piece off my oil filter and caused…read moremy engine to slowly fail from no oil pressure. Replacement cost $18k. (It's only $22k if you try to take them to court). They took NO responsibility for their shoddy work and were totally uncooperative and unresponsive and offered no resolution. They are some Sorry Folks!!

I went to this shop to get my first oil change on my 2016 Honda Civic. It was my first time owning…read morea newer car that had 5-7k miles of oil life so unfortunately I didn't even need oil, I was just trying to be responsible and keep up w/ maintenance and oil changes every 3-4k miles. Instead of informing me that I didn't actually NEED an oil change, these clowns proceeded w/ the "oil change" and told me afterwards that I had over 80% and didn't need service, yet I paid over $80 for this BS! WTF!?!

i went here for a quick oil change for my truck not a great place if you have a fullsize long bed…read morevery small drive thru. next they overfilled my truck almost a quart too much. i had to drain out they oil before my engine was damaged. then i changed my oil myself next time and the stole my magnetic drain plug and replaced it with a cheap nonmagnetic bolt. do yourself a favor if you need an oil change go to the dealer

I have reviewed them elsewhere as well.... Brought my car for vibrations. I had previously did all…read moremy motor mounts with them earlier. Because of that, I didn't think it was the mounts so soon. I brought it to Volvo and even they said it was the mounts. I brought it back to them (Bennetts) and they revved the engine to test the mounts and denied it BUT reluctantly agreed to replace the trans mount and the front upper mount on the passenger side and order the parts. When I brought it back to get them done, they changed their minds and only replaced the trans mount which did not help. I brought my car to a shop that they (Bennetts) recommended because of a different issue that they could not handle.....Since the new shop had to remove the mount that Bennetts DIDN"T change to get to my other issue, I told them to just replace it, (at my own cost even though the old part was still under warranty and Bennetts refused to replace it), while they were there. Which they did at no extra charge for the labor...Low and behold, the car rides perfect with no vibration what so ever!!! It WAS the mount that Bennetts decided not to warranty and change after all!.... Poor diagnosis technique to say the least and they will find a way not to honor their warranty... This has been my experience and mine alone....Good luck!!!!

We didn't do any work on my car. He didn't even bother looking up from the computer talking to me…read more The real answer was he told me to go to the dealership which is great but I don't want to go to the dealership. I don't wanna drive to Nashville. But really the bottom line was he was too busy and they could've just told me that.

My car has been driving wonky since I replaced 2 tires somewhere else. Came to Baker&Son for our…read moreoil change. Added a tire rotation with balance. Voila! My car now rides perfectly! From now on, this is where I will buy tires.

Great shop that has affordable prices and does high quality work! Would recommend them any day of…read morethe week.